Saltillo Via Pro User manual

19061
Version 1.02
Via™Pro with TouchChat®
User's Guide: English
Model ViaPro11.1
If you would like a Spanish version of this manual, please visit
https://saltillo.com/support/downloads.
Si desea una versión en español de esta guía, favor visitar a
https://saltillo.com/support/downloads.

Via Pro User’s Guide – TouchChat 2
Copyright and Trademark Information
©2020 PRC-Saltillo. Non-commercial reprint rights for clinical orpersonal usegranted with inclusion of copyright notice. Commercial use prohibited; may not be
used for resale. Contact PRC-Saltillo for questions regarding permissible uses.
ChatWrap, LAMP Words for Life, Realize Language, TouchChat,and Via are trademarks of PRC-Saltillo.
Apple, AirDrop, App Store, FaceTime,Guided Access, iBooks, iCloud, iPad, iPad mini, iPad Pro, iPadOS, iPod, iTunes, Lightning,Mac, Safari, Siri, TouchID,and
TrueDepth are registered trademarks of Apple Inc.
Acapela Group, Copyright 2020.All rights reserved. Used with permission. The Acapela text to speech technology and the synthetic voices contained in this
software are included free ofcharge for the usage by the end user but may be used solely for communication purposes and may notbe sold, copied or otherwise
exploited for any type ofprofit.
The Bluetooth®word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any useof such marks byPRC-Saltillo is under license.
Dropbox isa registered trademark ofDropbox, Inc.
Google Drive and YouTube are trademarks of Google Inc.
iOS isa trademark or registered trademark ofCisco inthe U.S. and other countriesand is used under license.
Microsoft and Windows are registered trademarks ofMicrosoft Corporation in the United States and/or other countries.
PCS is a trademark of Tobii Dynavox LLC. All rights reserved. Used with permission.
Symbols used are SymbolStix. Copyright ©2020 SymbolStix, LLC. All rights reserved. Used with Permission.
VocaliD is a trademark ofVocaliD, Inc.
Wi-Fi is a registered trademark ofWi-Fi Alliance.
WordPower is a trademark ofInman Innovations, Inc. ©2001-2020;All rights reserved. Used with permission.
Contact Information
Manufacturer
Authorized Representative in the EU
Importer
Prentke Romich Company
1022 Heyl Rd
Wooster, OH 44691, USA
Tel.: [phone] · [phone]
Fax: [phone]
Email: [e-mail]
Web: www.saltillo.com
Prentke Romich GmbH
Karthäuserstr. 3
D-34117 Kassel, Germany
Tel.: [phone]
Fax: [phone]
Email: [e-mail]
Web : www.prentke-romich.de
Liberator Ltd
“Whitegates”, 25-27 High Street
Swinstead, Lincolnshire NG33 4PA, UK
Tel.: [phone]
Fax: [phone]
Email: [e-mail]
Web: www.liberator.co.uk
Document Version
19061 Version 1.02 ·10/26/2020
Applies to model ViaPro11.1 with TouchChat
Contents
Introduction........................................................................................................................................................... 7
Safety Information: Via Pro ................................................................................................................................... 8
Identifying Via Pro Features................................................................................................................................. 10
Charging the Device and Amplifier....................................................................................................................... 12
Open System Devices: Turning the iPad Pro On and Off or Putting it to Sleep...................................................... 14
Turning the iPad Pro On and Off .............................................................................................................................14
Locking the iPad Pro and Putting It to Sleep ...........................................................................................................14
Turning the Amplifier On and Off......................................................................................................................... 15
Adjusting the Volume and Muting Sounds........................................................................................................... 16
Using the Touchscreen......................................................................................................................................... 16
Positioning the Stand........................................................................................................................................... 17
Removing the Handle .......................................................................................................................................... 17
Attaching a Wheelchair Mounting Plate .............................................................................................................. 18
Changing the Colored Wrap................................................................................................................................. 19
Attaching a Strap ................................................................................................................................................. 21
Cleaning and Disinfecting the Device ................................................................................................................... 23
Routine Cleaning and Disinfecting ..........................................................................................................................23
Disinfecting the Device and Accessories for Multiple Users ...................................................................................24
Using the TouchChat App..................................................................................................................................... 25
Safety Information: TouchChat ...............................................................................................................................25
Open System Devices: Opening, Minimizing, and Closing the TouchChat App .......................................................26
Finding the TouchChat Version ...............................................................................................................................26

Via Pro User’s Guide – TouchChat 3
Working with TouchChat Menus.............................................................................................................................26
Working with Vocabulary Files................................................................................................................................27
English Vocabulary Files ......................................................................................................................................27
Spanish Vocabulary Files.....................................................................................................................................30
Loading a Vocabulary File ...................................................................................................................................32
Copying a Vocabulary File ...................................................................................................................................33
Creating a New Blank Vocabulary File ................................................................................................................34
Renaming a Vocabulary File ................................................................................................................................34
Deleting a Vocabulary File...................................................................................................................................35
Backing up a Customized Vocabulary File using iTunes ......................................................................................36
Open System Devices: Backing up a Customized Vocabulary File using iShare...................................................36
Open System Devices: Backing up a Customized Vocabulary File using AirDrop®, Dropbox®, Google Drive, or
Email....................................................................................................................................................................37
Transferring Vocabulary Files to a USB Drive from Your Device ...........................................................................37
Choosing a Voice .....................................................................................................................................................38
Changing the Voice .............................................................................................................................................38
Adjusting the Voice .............................................................................................................................................39
Adding Voices in Additional Languages ..............................................................................................................39
Deleting a Voice Language ..................................................................................................................................41
Creating Your Voice with VoiceKeeper....................................................................................................................43
Open System Devices: Setting up Your VocaliD™ Voice ..........................................................................................44
Dedicated Devices: Adjusting Your VocaliD Voice ...................................................................................................45
Changing How a Word is Pronounced.....................................................................................................................46
Using ChatEditor with TouchChat ...........................................................................................................................47
Downloading and Installing ChatEditor...............................................................................................................47
Configuring ChatEditor........................................................................................................................................47
Enabling Speech and Symbols in ChatEditor ...........................................................................................................48
Opening ChatEditor.............................................................................................................................................48
Using ChatEditor to Create Instructional Materials ............................................................................................49
Transferring a Vocabulary File from ChatEditor to the Device using iTunes ......................................................50
Copying a Vocabulary File from the Device to ChatEditor using iTunes .............................................................50
Activating Edit Mode ...............................................................................................................................................51
Working with Buttons .............................................................................................................................................52
Editing a Button: The Basic Procedure................................................................................................................52
Adding or Changing a Button Action...................................................................................................................53
Removing and Action or Changing the Order of Actions ....................................................................................53
Available Button Actions.....................................................................................................................................54
Modifying Text ....................................................................................................................................................56
Inserting Special Characters................................................................................................................................56
Adding an Image to a Button: Enter a Label and Browse........................................................................................57
Adding an Image to a Button: Search .................................................................................................................58
Adding an Image to a Button: Select Categories.................................................................................................58
Adding an Image to a Button: Import .................................................................................................................59
Adding an Image to a Button: Take a Picture......................................................................................................59
Changing the Skin Tone of People on Buttons ........................................................................................................60
Creating a Camera Button...................................................................................................................................62
Resizing a Button.................................................................................................................................................63
Changing a Button Style......................................................................................................................................63
Changing a Button’s Basic Colors ........................................................................................................................63

Via Pro User’s Guide – TouchChat 4
Customizing a Button’s Colors ............................................................................................................................64
Creating a Button to Link to a Page.....................................................................................................................65
Storing Text on a Button .....................................................................................................................................66
Creating a Volume Control Button......................................................................................................................66
Creating a Battery Status Button ........................................................................................................................67
Creating a Button to Show the Date and/or Time ..............................................................................................67
Copying and Pasting a Button.............................................................................................................................68
Copying and Pasting the Same Button................................................................................................................69
Copying and Pasting a Button Style ....................................................................................................................69
Moving a Button .................................................................................................................................................70
Hiding or Showing Multiple Buttons at Once......................................................................................................71
Hiding One Button ..............................................................................................................................................71
Changing Button Timing......................................................................................................................................72
Hiding and Showing Button Navigation Arrows..................................................................................................72
Adding Extra Space around Buttons ...................................................................................................................73
Working with Pages.................................................................................................................................................74
Renaming a Page.................................................................................................................................................74
Duplicating a Page...............................................................................................................................................74
Loading Another Page.........................................................................................................................................74
Creating a New Blank Page......................................................................................................................................75
Creating a New Page from a Navigate Action .....................................................................................................75
Choosing a New Keyboard ..................................................................................................................................76
Copying a Page from a Different Vocabulary File ...............................................................................................77
Adding a Gesture to a Page.................................................................................................................................78
Overriding the Background Color of a Page........................................................................................................78
Working with Special Pages.....................................................................................................................................79
Changing Your Home Page..................................................................................................................................79
Setting a Page as a Template ..............................................................................................................................80
Creating a New Page from a Template ...............................................................................................................81
Trying to Delete Your Home Page.......................................................................................................................82
Editing an Abbreviation Expansion..........................................................................................................................83
Searching for a Word using Word Finder................................................................................................................83
Adding Acapela Vocal Smileys.................................................................................................................................84
Adding a Sound ...................................................................................................................................................84
Adding an Exclamation........................................................................................................................................84
Finding a Vocal Smiley.........................................................................................................................................84
Example: Add a Smiley Face and Laugh Sound to a Button ................................................................................85
Creating a Visual Scene ...........................................................................................................................................86
Selecting a Background Image ............................................................................................................................86
Adding Buttons....................................................................................................................................................87
Creating a Whiteboard Page ...................................................................................................................................88
Enlarging Text in the Speech Display Bar ................................................................................................................90
Changing Text Size or Number of Lines in the SDB .............................................................................................90
Creating a Tap Action ..........................................................................................................................................90
Setting up Switch Scanning in TouchChat ...............................................................................................................91
Setting up One or Two Switches .........................................................................................................................91
Using the TouchChat Scanning Settings..............................................................................................................92
Using Auto-Scan ..................................................................................................................................................92
Selecting the Scan Pattern ..................................................................................................................................93

Via Pro User’s Guide – TouchChat 5
Including the Speech Display Bar (SDB) in Scans ................................................................................................93
Configuring Empty Cells Scans ............................................................................................................................93
Setting Scan Timing.............................................................................................................................................93
Configuring Re-scans...........................................................................................................................................93
Turning on Auto Restart......................................................................................................................................93
Setting Auditory Scan..........................................................................................................................................93
Choosing and Adjusting a Prompt Voice.............................................................................................................93
Making an In-App Purchase.....................................................................................................................................94
Setting up a Button to Play a YouTube™ Video.......................................................................................................95
Setting up a Button to Open an App .......................................................................................................................96
Blocking and Restoring Access to the Editing Menus..............................................................................................97
Working with Profiles ..............................................................................................................................................98
Creating and Saving a Profile ..............................................................................................................................98
Loading a Profile by Navigating Menus...............................................................................................................98
Loading a Profile by Tapping a Button ................................................................................................................98
Renaming or Deleting a Profile ...........................................................................................................................99
Modifying a Profile..............................................................................................................................................99
Changing TouchChat Settings................................................................................................................................100
Open System Devices: Updating the TouchChat Application Software.................................................................104
Analyzing Language Development ........................................................................................................................105
Using the Realize Language Website ................................................................................................................105
Turning on Data Logging from Your Device ......................................................................................................106
Creating a Privacy Password .............................................................................................................................106
Open System Devices: Uploading Data for Analysis ..........................................................................................107
Dedicated Devices: Manually Uploading Data for Analysis...............................................................................107
Clearing Usage Data ..........................................................................................................................................108
Changing or Removing Your Privacy Password .................................................................................................108
Adding a Webhook Event to a Button...................................................................................................................110
Terms Used in This Section ...............................................................................................................................110
Adding a Webhook Event..................................................................................................................................111
Open System Devices: Viewing TouchChat and Another App Side-by-Side ..........................................................112
Telephony: Using the TouchChat App to Make Phone Calls .................................................................................113
Connecting to a Computer for the First Time........................................................................................................114
Using Advanced Grammar Features......................................................................................................................115
Creating a Grammar Button..............................................................................................................................115
Identifying Parts of Speech ...............................................................................................................................116
Creating a Grammar Rule Button......................................................................................................................117
Using Your Grammar Rule Button.....................................................................................................................118
Clearing a Grammar Rule ..................................................................................................................................118
Open System Devices: Using iPad Pro Features.................................................................................................. 119
Identifying iPad Pro Status Icons...........................................................................................................................119
Using Control Center .............................................................................................................................................120
Adjusting Screen Brightness..................................................................................................................................120
Using Accessibility Features ..................................................................................................................................121
Turning on Accessibility Features......................................................................................................................121
Setting up an Accessibility Shortcut..................................................................................................................121
Setting up and Using Guided Access .....................................................................................................................122
Turning Guided Access On ................................................................................................................................122
Configuring Guided Access Settings..................................................................................................................122

Via Pro User’s Guide – TouchChat 6
Setting up and Starting a Guided Access Session..............................................................................................123
Ending a Guided Access Session........................................................................................................................123
Syncing with iTunes...............................................................................................................................................124
Setting up and Using iPad Pro Switch Scanning ....................................................................................................125
Enabling Scanning .............................................................................................................................................125
Defining the Switches........................................................................................................................................125
Setting the Scanning Style.................................................................................................................................126
Auto Scanning ...................................................................................................................................................126
Manual Scanning...............................................................................................................................................126
Single Switch Step Scanning..............................................................................................................................126
Additional Timing Options ................................................................................................................................127
Configuring Additional Scan Settings ................................................................................................................127
Using Keyboards....................................................................................................................................................129
Using On-screen Keyboards ..............................................................................................................................129
Using the Apple Wireless Keyboard..................................................................................................................130
Using an External Keyboard with TouchChat....................................................................................................130
Entering and Modifying Text .................................................................................................................................131
Typing Text........................................................................................................................................................131
Working with Predictive Text............................................................................................................................131
Correcting Misspelled Words............................................................................................................................131
Modifying Text ..................................................................................................................................................132
Using Shortcuts .................................................................................................................................................132
Dictating Text ....................................................................................................................................................132
Organizing Apps and Changing Wallpaper ............................................................................................................134
Setting the Date and Time.....................................................................................................................................135
Playing a Song from TouchChat.............................................................................................................................135
Using SocialChat ....................................................................................................................................................136
Searching Apps ......................................................................................................................................................136
Changing the iPad Pro Language and Word Prediction Dictionaries.....................................................................137
Setting up Restrictions ..........................................................................................................................................137
Updating the Device Software ..............................................................................................................................138
Backing up and Restoring Device Files ..................................................................................................................138
Troubleshooting ................................................................................................................................................ 139
Warranty ........................................................................................................................................................... 140
Appendix A: Setting up and Using Head Tracking............................................................................................... 141
Setting up Head Tracking ......................................................................................................................................141
Turning Head Tracking On or Off...........................................................................................................................141
Positioning the User ..............................................................................................................................................141
Adjusting Head Tracking Settings ..........................................................................................................................141
Available Settings ..................................................................................................................................................142
Head Tracking Tips ................................................................................................................................................145
Troubleshooting Head Tracking ............................................................................................................................145
Appendix B: Compliance Information ................................................................................................................ 146

Via Pro User’s Guide – TouchChat 7
Introduction
Via™ Pro is an electronic speech generating device that augments communication for an individual with
speech/language impairment. This device and its language programs give the user the power to initiate
conversation, seek information, state opinions, and share feelings. The wrap and shell provide
protection while the Bluetooth® amplifier and speakers increase audio output.
The device can be accessed by direct selection by making physical contact with the display (for example,
fingers); direct selection aided by mechanical aids (for example, a stylus or head-pointer); or indirect
selection using a variety of switches that enable scanning access. The head tracking feature allows
individuals who are unable to use their hands to alternatively use small head movements to control where
the pointer moves on the screen. The front camera in the Via Pro device translates these head
movements into pointer movements and activations/selections on the screen. The device can be hand-
held, placed on a flat surface, used with a tablestand, or mounted to a wheelchair.
This user’s guide offers step-by-step instructions for setting up and using your Via Pro device.
For Via Pro product operational or technical support:
If you need assistance in setting up, using, or maintaining your Via Pro device or if you experience
problems, please contact us by phone or email.
Phone: [phone] Email: serv[email protected]
For Realize Language™ website support:
[email protected]
If you have a dedicated device:
A dedicated Via Pro device is set up for communication only. Your funding source requires that your device
be locked when shipped. Guided Access® is turned on, other restrictions are in place, and you will not have
access to apps. If you wish to enable additional features, please contact Saltillo Sales.
If you have an open system device:
This user’s guide covers iPad® basics. For detailed instructions on using all iPad features, refer to the
iPad User Guide, available from any of these sources.
Source How to Find
Safari® Open Safari, tap , and tap the iPad User Guide bookmark. Hint: Add an icon for the iPad User
Guide to the Home screen. Tap and then tap Add to Home Screen.
iBooks® Open iBooks and search for iPad user in the iBooks Store.
Internet Go to http://help.apple.com/ipad.

Via Pro User’s Guide – TouchChat 8
Safety Information: Via Pro
Emergencies
This device is not intended to be an emergency call device or sole communication aid.
Cleaning, Maintaining, and Servicing
Do not attempt to service or maintain the device while it is in use. Disconnect the charger and turn off the device before cleaning or
disinfecting the device.
If your device or an accessory is damaged, call Service for assistance. Do not attempt to make repairs yourself.
Accessories
Do not use accessories, detachable parts, or materials not described in this manual.
Do not use accessories, detachable parts, or materials in any other way than described in this manual.
Mounting and Positioning
Any mounts used, including switch mounts, should be fitted by a qualified person. Failure to install the mounting system according
to the manufacturer's instructions may result in an injury to the user. Be certain that the user’s view is not obstructed by the
mounting.
Analysis of positioning by a qualified person is required to prevent repetitive stress injuries to the user.
Use your device and phone safely while texting. Do not text while performing another task or activity. See the phone manufacturer's
manual for safe mounting and placement.
Vision and Hearing
Consult your vision care provider about device positioning considerations for the user.
Excessive volume or sound pressure level when using earphones or headphones can cause hearing loss over extended periods of
time. Set the volume at a low level and increase it only enough that you can hear comfortably.
Small Parts, Cords, Cables, and Straps
Cords, cables, and straps are potential entanglement or strangulation hazards. Please consider this prior to placing these items with
device users.
On a regular basis, visually inspect cables, cords, and connectors for damage or wear, especially where they are subject to extra
stress. Cables and cords can become frayed or damaged from heavy use or with age. For example, a frayed cable could cause a
battery charger/power adapter to short-circuit, posing a hazard to the user. If any cable, cord, or connector is damaged or worn, call
Service for a replacement.
When unplugging a cable or cord, grasp the connector instead of the cable or cord itself to avoid damage or wear.
Always use cables, whether for charging or transferring vocabulary files, according to the instructions in this manual.
Small parts could present a choking or other hazard.
If the stand is removed, it becomes a potential hazard for choking or for poking the eye. Store it in a safe location.
The USB flash drive could be a choking hazard. Store it in a safe location when not in use.
The stylus is a potential hazard for poking an eye.
Screen
Do not use the device if the screen is cracked or broken.
Do not remove the touchscreen overlay from the device. The overlay protects the device user from any glass shards in case of screen
breakage.
Interference
When operating this device in a medical environment, do not use with any product that is not medically approved. Follow all rules
for appropriate wireless device use.
Do not use this device close to sources of RF/RFID radiation or you may encounter interference. Move away, if possible, from the
source of the interference.

Via Pro User’s Guide – TouchChat 9
Water
If your device has been exposed to water, the USB port must be completely dry before a USB cable is inserted into it. To remove
moisture from the USB port, shake the device several times with the USB port facing downward, and then use a microfiber cloth to
wipe the device dry. You should then check the USB port area again. If moisture is still visible in the USB port, repeat the shaking and
drying procedure.
Your device is intended for use in normal communication situations. It is not waterproof, so use extreme caution when using it
around water. As with most electronic devices, you should never use the device when you are actually in the water (for example, a
pool or bath).
Batteries and Charging
Use only the battery charger provided with your device.
Amplifier batteries and tablet batteries are not replaceable by the customer.
Do not place the device where it is difficult to operate or difficult to disconnect from the charger.
Always follow the instructions in this manual when charging your device.
Do not insert any object into the charging port. This can result in damage to the port.
To avoid electric shock and damage to your device, do not charge the device while it is wet or in an area where it could get wet. Do
not handle the device, charger, or cords with wet hands.
Locate the device in a safe, dry location while charging. Do not charge the device outdoors.
Keep the charger away from water and do not allow water or any other liquid to be spilled on it.
The battery charger country plug adapters could be choking hazards when not attached to the charger. Store the adapter that is not
currently in use in a safe location.
If the charger, cable, or cord is damaged, call Service for a replacement.
Heat
Do not place the device in an appliance such as a microwave or oven, near an open flame, or on or near a source of heat such as a
stove or heater.
Do not leave the device in a hot vehicle for a prolonged period.
Oxygen-Rich Environment
Do not take the device into an oxygen-rich environment (operating room, oxygen tent, etc.).
Touching the Surface
Touching the surface of the device with broken skin may aggravate a wound.
Infants or high-risk groups should not touch the surface of the device if there is a chance of burning the skin.
Head Tracking
Some people may experience a certain amount of fatigue when first getting used to head tracking. If the user experiences fatigue,
start off slowly, take frequent breaks, and limit the length of head tracking sessions to the user’s comfort level.
Implantable Medical Devices
A minimum of six (6) inches should be maintained between a handheld wireless mobile device and an implantable medical device, such as a
pacemaker, implantable cardioverter defibrillator, vagus nerve stimulator, shunt, or stent, to avoid potential magnetic interference with the
medical device. Persons who have such devices:
•Should ALWAYS keep the mobile device a minimum of six (6) inches from their implantable medical device;
•Should not carry the mobile device in a breast pocket;
•Should move the mobile device away from themselves immediately if there is any reason to suspect that it is interfering with the
implantable medical device;
•Should read and follow the directions from the manufacturer of the implantable medical device. If you have any questions about
using your wireless mobile device with an implantable medical device, consult your health care provider.

Via Pro User’s Guide – TouchChat 10
Identifying Via Pro Features
Rear View
1 Handle 6 Wheelchair mounting plate holes
2 Volume buttons 7 Stand
3 Rear camera 8 Amplifier reset button
4 Sleep/wake button 9 Strap holders
5
Amplifier speakers
10
Colored wrap
1
5
2
3
4
7
6
10
5
9
8
9
9
9