Saltillo Via Pro User manual

19061
Version 1.02
Via™Pro with TouchChat®
User's Guide: English
Model ViaPro11.1
If you would like a Spanish version of this manual, please visit
https://saltillo.com/support/downloads.
Si desea una versión en español de esta guía, favor visitar a
https://saltillo.com/support/downloads.

Via Pro User’s Guide – TouchChat 2
Copyright and Trademark Information
©2020 PRC-Saltillo. Non-commercial reprint rights for clinical orpersonal usegranted with inclusion of copyright notice. Commercial use prohibited; may not be
used for resale. Contact PRC-Saltillo for questions regarding permissible uses.
ChatWrap, LAMP Words for Life, Realize Language, TouchChat,and Via are trademarks of PRC-Saltillo.
Apple, AirDrop, App Store, FaceTime,Guided Access, iBooks, iCloud, iPad, iPad mini, iPad Pro, iPadOS, iPod, iTunes, Lightning,Mac, Safari, Siri, TouchID,and
TrueDepth are registered trademarks of Apple Inc.
Acapela Group, Copyright 2020.All rights reserved. Used with permission. The Acapela text to speech technology and the synthetic voices contained in this
software are included free ofcharge for the usage by the end user but may be used solely for communication purposes and may notbe sold, copied or otherwise
exploited for any type ofprofit.
The Bluetooth®word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any useof such marks byPRC-Saltillo is under license.
Dropbox isa registered trademark ofDropbox, Inc.
Google Drive and YouTube are trademarks of Google Inc.
iOS isa trademark or registered trademark ofCisco inthe U.S. and other countriesand is used under license.
Microsoft and Windows are registered trademarks ofMicrosoft Corporation in the United States and/or other countries.
PCS is a trademark of Tobii Dynavox LLC. All rights reserved. Used with permission.
Symbols used are SymbolStix. Copyright ©2020 SymbolStix, LLC. All rights reserved. Used with Permission.
VocaliD is a trademark ofVocaliD, Inc.
Wi-Fi is a registered trademark ofWi-Fi Alliance.
WordPower is a trademark ofInman Innovations, Inc. ©2001-2020;All rights reserved. Used with permission.
Contact Information
Manufacturer
Authorized Representative in the EU
Importer
Prentke Romich Company
1022 Heyl Rd
Wooster, OH 44691, USA
Tel.: [phone] · [phone]
Fax: [phone]
Email: [e-mail]
Web: www.saltillo.com
Prentke Romich GmbH
Karthäuserstr. 3
D-34117 Kassel, Germany
Tel.: [phone]
Fax: [phone]
Email: [e-mail]
Web : www.prentke-romich.de
Liberator Ltd
“Whitegates”, 25-27 High Street
Swinstead, Lincolnshire NG33 4PA, UK
Tel.: [phone]
Fax: [phone]
Email: [e-mail]
Web: www.liberator.co.uk
Document Version
19061 Version 1.02 ·10/26/2020
Applies to model ViaPro11.1 with TouchChat
Contents
Introduction........................................................................................................................................................... 7
Safety Information: Via Pro ................................................................................................................................... 8
Identifying Via Pro Features................................................................................................................................. 10
Charging the Device and Amplifier....................................................................................................................... 12
Open System Devices: Turning the iPad Pro On and Off or Putting it to Sleep...................................................... 14
Turning the iPad Pro On and Off .............................................................................................................................14
Locking the iPad Pro and Putting It to Sleep ...........................................................................................................14
Turning the Amplifier On and Off......................................................................................................................... 15
Adjusting the Volume and Muting Sounds........................................................................................................... 16
Using the Touchscreen......................................................................................................................................... 16
Positioning the Stand........................................................................................................................................... 17
Removing the Handle .......................................................................................................................................... 17
Attaching a Wheelchair Mounting Plate .............................................................................................................. 18
Changing the Colored Wrap................................................................................................................................. 19
Attaching a Strap ................................................................................................................................................. 21
Cleaning and Disinfecting the Device ................................................................................................................... 23
Routine Cleaning and Disinfecting ..........................................................................................................................23
Disinfecting the Device and Accessories for Multiple Users ...................................................................................24
Using the TouchChat App..................................................................................................................................... 25
Safety Information: TouchChat ...............................................................................................................................25
Open System Devices: Opening, Minimizing, and Closing the TouchChat App .......................................................26
Finding the TouchChat Version ...............................................................................................................................26

Via Pro User’s Guide – TouchChat 3
Working with TouchChat Menus.............................................................................................................................26
Working with Vocabulary Files................................................................................................................................27
English Vocabulary Files ......................................................................................................................................27
Spanish Vocabulary Files.....................................................................................................................................30
Loading a Vocabulary File ...................................................................................................................................32
Copying a Vocabulary File ...................................................................................................................................33
Creating a New Blank Vocabulary File ................................................................................................................34
Renaming a Vocabulary File ................................................................................................................................34
Deleting a Vocabulary File...................................................................................................................................35
Backing up a Customized Vocabulary File using iTunes ......................................................................................36
Open System Devices: Backing up a Customized Vocabulary File using iShare...................................................36
Open System Devices: Backing up a Customized Vocabulary File using AirDrop®, Dropbox®, Google Drive, or
Email....................................................................................................................................................................37
Transferring Vocabulary Files to a USB Drive from Your Device ...........................................................................37
Choosing a Voice .....................................................................................................................................................38
Changing the Voice .............................................................................................................................................38
Adjusting the Voice .............................................................................................................................................39
Adding Voices in Additional Languages ..............................................................................................................39
Deleting a Voice Language ..................................................................................................................................41
Creating Your Voice with VoiceKeeper....................................................................................................................43
Open System Devices: Setting up Your VocaliD™ Voice ..........................................................................................44
Dedicated Devices: Adjusting Your VocaliD Voice ...................................................................................................45
Changing How a Word is Pronounced.....................................................................................................................46
Using ChatEditor with TouchChat ...........................................................................................................................47
Downloading and Installing ChatEditor...............................................................................................................47
Configuring ChatEditor........................................................................................................................................47
Enabling Speech and Symbols in ChatEditor ...........................................................................................................48
Opening ChatEditor.............................................................................................................................................48
Using ChatEditor to Create Instructional Materials ............................................................................................49
Transferring a Vocabulary File from ChatEditor to the Device using iTunes ......................................................50
Copying a Vocabulary File from the Device to ChatEditor using iTunes .............................................................50
Activating Edit Mode ...............................................................................................................................................51
Working with Buttons .............................................................................................................................................52
Editing a Button: The Basic Procedure................................................................................................................52
Adding or Changing a Button Action...................................................................................................................53
Removing and Action or Changing the Order of Actions ....................................................................................53
Available Button Actions.....................................................................................................................................54
Modifying Text ....................................................................................................................................................56
Inserting Special Characters................................................................................................................................56
Adding an Image to a Button: Enter a Label and Browse........................................................................................57
Adding an Image to a Button: Search .................................................................................................................58
Adding an Image to a Button: Select Categories.................................................................................................58
Adding an Image to a Button: Import .................................................................................................................59
Adding an Image to a Button: Take a Picture......................................................................................................59
Changing the Skin Tone of People on Buttons ........................................................................................................60
Creating a Camera Button...................................................................................................................................62
Resizing a Button.................................................................................................................................................63
Changing a Button Style......................................................................................................................................63
Changing a Button’s Basic Colors ........................................................................................................................63

Via Pro User’s Guide – TouchChat 4
Customizing a Button’s Colors ............................................................................................................................64
Creating a Button to Link to a Page.....................................................................................................................65
Storing Text on a Button .....................................................................................................................................66
Creating a Volume Control Button......................................................................................................................66
Creating a Battery Status Button ........................................................................................................................67
Creating a Button to Show the Date and/or Time ..............................................................................................67
Copying and Pasting a Button.............................................................................................................................68
Copying and Pasting the Same Button................................................................................................................69
Copying and Pasting a Button Style ....................................................................................................................69
Moving a Button .................................................................................................................................................70
Hiding or Showing Multiple Buttons at Once......................................................................................................71
Hiding One Button ..............................................................................................................................................71
Changing Button Timing......................................................................................................................................72
Hiding and Showing Button Navigation Arrows..................................................................................................72
Adding Extra Space around Buttons ...................................................................................................................73
Working with Pages.................................................................................................................................................74
Renaming a Page.................................................................................................................................................74
Duplicating a Page...............................................................................................................................................74
Loading Another Page.........................................................................................................................................74
Creating a New Blank Page......................................................................................................................................75
Creating a New Page from a Navigate Action .....................................................................................................75
Choosing a New Keyboard ..................................................................................................................................76
Copying a Page from a Different Vocabulary File ...............................................................................................77
Adding a Gesture to a Page.................................................................................................................................78
Overriding the Background Color of a Page........................................................................................................78
Working with Special Pages.....................................................................................................................................79
Changing Your Home Page..................................................................................................................................79
Setting a Page as a Template ..............................................................................................................................80
Creating a New Page from a Template ...............................................................................................................81
Trying to Delete Your Home Page.......................................................................................................................82
Editing an Abbreviation Expansion..........................................................................................................................83
Searching for a Word using Word Finder................................................................................................................83
Adding Acapela Vocal Smileys.................................................................................................................................84
Adding a Sound ...................................................................................................................................................84
Adding an Exclamation........................................................................................................................................84
Finding a Vocal Smiley.........................................................................................................................................84
Example: Add a Smiley Face and Laugh Sound to a Button ................................................................................85
Creating a Visual Scene ...........................................................................................................................................86
Selecting a Background Image ............................................................................................................................86
Adding Buttons....................................................................................................................................................87
Creating a Whiteboard Page ...................................................................................................................................88
Enlarging Text in the Speech Display Bar ................................................................................................................90
Changing Text Size or Number of Lines in the SDB .............................................................................................90
Creating a Tap Action ..........................................................................................................................................90
Setting up Switch Scanning in TouchChat ...............................................................................................................91
Setting up One or Two Switches .........................................................................................................................91
Using the TouchChat Scanning Settings..............................................................................................................92
Using Auto-Scan ..................................................................................................................................................92
Selecting the Scan Pattern ..................................................................................................................................93

Via Pro User’s Guide – TouchChat 5
Including the Speech Display Bar (SDB) in Scans ................................................................................................93
Configuring Empty Cells Scans ............................................................................................................................93
Setting Scan Timing.............................................................................................................................................93
Configuring Re-scans...........................................................................................................................................93
Turning on Auto Restart......................................................................................................................................93
Setting Auditory Scan..........................................................................................................................................93
Choosing and Adjusting a Prompt Voice.............................................................................................................93
Making an In-App Purchase.....................................................................................................................................94
Setting up a Button to Play a YouTube™ Video.......................................................................................................95
Setting up a Button to Open an App .......................................................................................................................96
Blocking and Restoring Access to the Editing Menus..............................................................................................97
Working with Profiles ..............................................................................................................................................98
Creating and Saving a Profile ..............................................................................................................................98
Loading a Profile by Navigating Menus...............................................................................................................98
Loading a Profile by Tapping a Button ................................................................................................................98
Renaming or Deleting a Profile ...........................................................................................................................99
Modifying a Profile..............................................................................................................................................99
Changing TouchChat Settings................................................................................................................................100
Open System Devices: Updating the TouchChat Application Software.................................................................104
Analyzing Language Development ........................................................................................................................105
Using the Realize Language Website ................................................................................................................105
Turning on Data Logging from Your Device ......................................................................................................106
Creating a Privacy Password .............................................................................................................................106
Open System Devices: Uploading Data for Analysis ..........................................................................................107
Dedicated Devices: Manually Uploading Data for Analysis...............................................................................107
Clearing Usage Data ..........................................................................................................................................108
Changing or Removing Your Privacy Password .................................................................................................108
Adding a Webhook Event to a Button...................................................................................................................110
Terms Used in This Section ...............................................................................................................................110
Adding a Webhook Event..................................................................................................................................111
Open System Devices: Viewing TouchChat and Another App Side-by-Side ..........................................................112
Telephony: Using the TouchChat App to Make Phone Calls .................................................................................113
Connecting to a Computer for the First Time........................................................................................................114
Using Advanced Grammar Features......................................................................................................................115
Creating a Grammar Button..............................................................................................................................115
Identifying Parts of Speech ...............................................................................................................................116
Creating a Grammar Rule Button......................................................................................................................117
Using Your Grammar Rule Button.....................................................................................................................118
Clearing a Grammar Rule ..................................................................................................................................118
Open System Devices: Using iPad Pro Features.................................................................................................. 119
Identifying iPad Pro Status Icons...........................................................................................................................119
Using Control Center .............................................................................................................................................120
Adjusting Screen Brightness..................................................................................................................................120
Using Accessibility Features ..................................................................................................................................121
Turning on Accessibility Features......................................................................................................................121
Setting up an Accessibility Shortcut..................................................................................................................121
Setting up and Using Guided Access .....................................................................................................................122
Turning Guided Access On ................................................................................................................................122
Configuring Guided Access Settings..................................................................................................................122

Via Pro User’s Guide – TouchChat 6
Setting up and Starting a Guided Access Session..............................................................................................123
Ending a Guided Access Session........................................................................................................................123
Syncing with iTunes...............................................................................................................................................124
Setting up and Using iPad Pro Switch Scanning ....................................................................................................125
Enabling Scanning .............................................................................................................................................125
Defining the Switches........................................................................................................................................125
Setting the Scanning Style.................................................................................................................................126
Auto Scanning ...................................................................................................................................................126
Manual Scanning...............................................................................................................................................126
Single Switch Step Scanning..............................................................................................................................126
Additional Timing Options ................................................................................................................................127
Configuring Additional Scan Settings ................................................................................................................127
Using Keyboards....................................................................................................................................................129
Using On-screen Keyboards ..............................................................................................................................129
Using the Apple Wireless Keyboard..................................................................................................................130
Using an External Keyboard with TouchChat....................................................................................................130
Entering and Modifying Text .................................................................................................................................131
Typing Text........................................................................................................................................................131
Working with Predictive Text............................................................................................................................131
Correcting Misspelled Words............................................................................................................................131
Modifying Text ..................................................................................................................................................132
Using Shortcuts .................................................................................................................................................132
Dictating Text ....................................................................................................................................................132
Organizing Apps and Changing Wallpaper ............................................................................................................134
Setting the Date and Time.....................................................................................................................................135
Playing a Song from TouchChat.............................................................................................................................135
Using SocialChat ....................................................................................................................................................136
Searching Apps ......................................................................................................................................................136
Changing the iPad Pro Language and Word Prediction Dictionaries.....................................................................137
Setting up Restrictions ..........................................................................................................................................137
Updating the Device Software ..............................................................................................................................138
Backing up and Restoring Device Files ..................................................................................................................138
Troubleshooting ................................................................................................................................................ 139
Warranty ........................................................................................................................................................... 140
Appendix A: Setting up and Using Head Tracking............................................................................................... 141
Setting up Head Tracking ......................................................................................................................................141
Turning Head Tracking On or Off...........................................................................................................................141
Positioning the User ..............................................................................................................................................141
Adjusting Head Tracking Settings ..........................................................................................................................141
Available Settings ..................................................................................................................................................142
Head Tracking Tips ................................................................................................................................................145
Troubleshooting Head Tracking ............................................................................................................................145
Appendix B: Compliance Information ................................................................................................................ 146

Via Pro User’s Guide – TouchChat 7
Introduction
Via™ Pro is an electronic speech generating device that augments communication for an individual with
speech/language impairment. This device and its language programs give the user the power to initiate
conversation, seek information, state opinions, and share feelings. The wrap and shell provide
protection while the Bluetooth® amplifier and speakers increase audio output.
The device can be accessed by direct selection by making physical contact with the display (for example,
fingers); direct selection aided by mechanical aids (for example, a stylus or head-pointer); or indirect
selection using a variety of switches that enable scanning access. The head tracking feature allows
individuals who are unable to use their hands to alternatively use small head movements to control where
the pointer moves on the screen. The front camera in the Via Pro device translates these head
movements into pointer movements and activations/selections on the screen. The device can be hand-
held, placed on a flat surface, used with a tablestand, or mounted to a wheelchair.
This user’s guide offers step-by-step instructions for setting up and using your Via Pro device.
For Via Pro product operational or technical support:
If you need assistance in setting up, using, or maintaining your Via Pro device or if you experience
problems, please contact us by phone or email.
Phone: [phone] Email: serv[email protected]
For Realize Language™ website support:
[email protected]
If you have a dedicated device:
A dedicated Via Pro device is set up for communication only. Your funding source requires that your device
be locked when shipped. Guided Access® is turned on, other restrictions are in place, and you will not have
access to apps. If you wish to enable additional features, please contact Saltillo Sales.
If you have an open system device:
This user’s guide covers iPad® basics. For detailed instructions on using all iPad features, refer to the
iPad User Guide, available from any of these sources.
Source How to Find
Safari® Open Safari, tap , and tap the iPad User Guide bookmark. Hint: Add an icon for the iPad User
Guide to the Home screen. Tap and then tap Add to Home Screen.
iBooks® Open iBooks and search for iPad user in the iBooks Store.
Internet Go to http://help.apple.com/ipad.

Via Pro User’s Guide – TouchChat 8
Safety Information: Via Pro
Emergencies
This device is not intended to be an emergency call device or sole communication aid.
Cleaning, Maintaining, and Servicing
Do not attempt to service or maintain the device while it is in use. Disconnect the charger and turn off the device before cleaning or
disinfecting the device.
If your device or an accessory is damaged, call Service for assistance. Do not attempt to make repairs yourself.
Accessories
Do not use accessories, detachable parts, or materials not described in this manual.
Do not use accessories, detachable parts, or materials in any other way than described in this manual.
Mounting and Positioning
Any mounts used, including switch mounts, should be fitted by a qualified person. Failure to install the mounting system according
to the manufacturer's instructions may result in an injury to the user. Be certain that the user’s view is not obstructed by the
mounting.
Analysis of positioning by a qualified person is required to prevent repetitive stress injuries to the user.
Use your device and phone safely while texting. Do not text while performing another task or activity. See the phone manufacturer's
manual for safe mounting and placement.
Vision and Hearing
Consult your vision care provider about device positioning considerations for the user.
Excessive volume or sound pressure level when using earphones or headphones can cause hearing loss over extended periods of
time. Set the volume at a low level and increase it only enough that you can hear comfortably.
Small Parts, Cords, Cables, and Straps
Cords, cables, and straps are potential entanglement or strangulation hazards. Please consider this prior to placing these items with
device users.
On a regular basis, visually inspect cables, cords, and connectors for damage or wear, especially where they are subject to extra
stress. Cables and cords can become frayed or damaged from heavy use or with age. For example, a frayed cable could cause a
battery charger/power adapter to short-circuit, posing a hazard to the user. If any cable, cord, or connector is damaged or worn, call
Service for a replacement.
When unplugging a cable or cord, grasp the connector instead of the cable or cord itself to avoid damage or wear.
Always use cables, whether for charging or transferring vocabulary files, according to the instructions in this manual.
Small parts could present a choking or other hazard.
If the stand is removed, it becomes a potential hazard for choking or for poking the eye. Store it in a safe location.
The USB flash drive could be a choking hazard. Store it in a safe location when not in use.
The stylus is a potential hazard for poking an eye.
Screen
Do not use the device if the screen is cracked or broken.
Do not remove the touchscreen overlay from the device. The overlay protects the device user from any glass shards in case of screen
breakage.
Interference
When operating this device in a medical environment, do not use with any product that is not medically approved. Follow all rules
for appropriate wireless device use.
Do not use this device close to sources of RF/RFID radiation or you may encounter interference. Move away, if possible, from the
source of the interference.

Via Pro User’s Guide – TouchChat 9
Water
If your device has been exposed to water, the USB port must be completely dry before a USB cable is inserted into it. To remove
moisture from the USB port, shake the device several times with the USB port facing downward, and then use a microfiber cloth to
wipe the device dry. You should then check the USB port area again. If moisture is still visible in the USB port, repeat the shaking and
drying procedure.
Your device is intended for use in normal communication situations. It is not waterproof, so use extreme caution when using it
around water. As with most electronic devices, you should never use the device when you are actually in the water (for example, a
pool or bath).
Batteries and Charging
Use only the battery charger provided with your device.
Amplifier batteries and tablet batteries are not replaceable by the customer.
Do not place the device where it is difficult to operate or difficult to disconnect from the charger.
Always follow the instructions in this manual when charging your device.
Do not insert any object into the charging port. This can result in damage to the port.
To avoid electric shock and damage to your device, do not charge the device while it is wet or in an area where it could get wet. Do
not handle the device, charger, or cords with wet hands.
Locate the device in a safe, dry location while charging. Do not charge the device outdoors.
Keep the charger away from water and do not allow water or any other liquid to be spilled on it.
The battery charger country plug adapters could be choking hazards when not attached to the charger. Store the adapter that is not
currently in use in a safe location.
If the charger, cable, or cord is damaged, call Service for a replacement.
Heat
Do not place the device in an appliance such as a microwave or oven, near an open flame, or on or near a source of heat such as a
stove or heater.
Do not leave the device in a hot vehicle for a prolonged period.
Oxygen-Rich Environment
Do not take the device into an oxygen-rich environment (operating room, oxygen tent, etc.).
Touching the Surface
Touching the surface of the device with broken skin may aggravate a wound.
Infants or high-risk groups should not touch the surface of the device if there is a chance of burning the skin.
Head Tracking
Some people may experience a certain amount of fatigue when first getting used to head tracking. If the user experiences fatigue,
start off slowly, take frequent breaks, and limit the length of head tracking sessions to the user’s comfort level.
Implantable Medical Devices
A minimum of six (6) inches should be maintained between a handheld wireless mobile device and an implantable medical device, such as a
pacemaker, implantable cardioverter defibrillator, vagus nerve stimulator, shunt, or stent, to avoid potential magnetic interference with the
medical device. Persons who have such devices:
•Should ALWAYS keep the mobile device a minimum of six (6) inches from their implantable medical device;
•Should not carry the mobile device in a breast pocket;
•Should move the mobile device away from themselves immediately if there is any reason to suspect that it is interfering with the
implantable medical device;
•Should read and follow the directions from the manufacturer of the implantable medical device. If you have any questions about
using your wireless mobile device with an implantable medical device, consult your health care provider.

Via Pro User’s Guide – TouchChat 10
Identifying Via Pro Features
Rear View
1 Handle 6 Wheelchair mounting plate holes
2 Volume buttons 7 Stand
3 Rear camera 8 Amplifier reset button
4 Sleep/wake button 9 Strap holders
5
Amplifier speakers
10
Colored wrap
1
5
2
3
4
7
6
10
5
9
8
9
9
9

Via Pro User’s Guide – TouchChat 11
Front View
1 Handle 4 Touchscreen
2 Colored wrap 5 Sleep/wake button
3 Frame* 6 Volume buttons
* Attach a keyguard or TouchGuide
Side View
1
Charging light (amber)
4
Headset jack
2 Switch jack A 5 Amplifier LED
3 Switch jack B 6 Device charging port
1
2
3
4
6
5
1
4
3
2
6
5

Via Pro User’s Guide – TouchChat 12
Charging the Device and Amplifier
Connecting the Charger
You received a battery charger with your Via Pro device. One end of the charger plugs into a wall
outlet—a surge protector is recommended. The other end has a USB-C connector, allowing you to
charge the device and amplifier at the same time.
Use only the battery charger provided with your device.
Cords and cables are potential entanglement or strangulation hazards. Please consider this prior to placing these items
with device users.
On a regular basis, visually inspect cables, cords, and connectors for damage or wear, especially where they are subject
to extra stress. Cables and cords can become frayed or damaged from heavy use or with age. For example, a frayed cable
could cause a battery charger/power adapter to short-circuit, posing a hazard to the user. If any cable, cord, or
connector is damaged or worn, call Service for a replacement.
Locate the device in a safe location while charging.
Batteries are not replaceable by the customer.
To charge the device and amplifier:
Hint: We suggest charging the system each night.
1. Tap the device’s power switch to turn the display light off.
2. Plug the charger’s USB-C cable into the device charging port.
3. Plug the other end of the charger into a wall outlet or surge protector.
4. The amber light next to the charging port will flash during charging and remain on when the
amplifier is fully charged.
When the device and amplifier are fully charged:
1. Unplug the charger from the device.
2. Unplug the charger from the wall outlet or surge protector (optional).
3. Tap the device’s power switch to turn the display light on.
Charging light (amber)
Device charging port

Via Pro User’s Guide – TouchChat 13
Checking Battery Status
To check the battery level or charging status at any time, create a button with the Battery Status action
or find and tap a battery status button in your vocabulary. For more information, see “Creating a Battery
Status Button” on page 67.
Open System Device: Extending Battery Life
To extend battery life, you can dim the screen. Open the iPad Pro® Settings, select Display & Brightness,
and drag the slider.
Disposing of the Device or the Amplifier Battery
Device Disposal: Please dispose of your device in accordance with your local, state, and/or federal
electronic recycling laws.
Battery Disposal: If the battery in your amplifier needs to be replaced, dispose of the old battery in
accordance with your local, state, and/or country regulations.

Via Pro User’s Guide – TouchChat 14
Open System Devices: Turning the iPad Pro On and Off or
Putting it to Sleep
The sleep/wake button allows you to turn the iPad Pro on and off or lock the device and put it to sleep.
Turning the iPad Pro On and Off
To turn the iPad Pro on: Hold down the sleep/wake button until the Apple® logo appears on the screen.
To turn the iPad Pro off:Hold down the sleep/wake button and the volume up or volume down button
until you see the Power Off screen. Then slide the onscreen power off button to the right to turn the
device off.
Locking the iPad Pro and Putting It to Sleep
You can lock the iPad Pro and put it to sleep when you are not using it. Locking the iPad Pro turns off the
display, turns off touch capability, and saves battery power. The iPad Pro is still able to receive calls, text
messages, alarms, and notifications. You can also listen to music and adjust the volume.
To lock the iPad Pro:
To lock the iPad Pro, press the sleep/wake button. If you do not touch the screen for two minutes, the
iPad Pro will lock automatically. To change the auto-lock time, choose Settings > Display & Brightness >
Auto-Lock.
To unlock the iPad Pro:
With Face ID on the iPad Pro, glance at the screen to unlock it and then swipe up on the screen.
Hint: If you're holding the iPad Pro in landscape mode, be sure not to block the TrueDepth camera with
your hand.
Waking the Pad Pro
When the iPad Pro is in sleep mode, tap anywhere on the screen or press the sleep/wake button to
wake it.
Using Control Center
When the iPad Pro is locked or when you are using another app, swipe down from the right corner of
the screen to open Control Center. For additional information, see “Using Control Center” on page 120.
Sleep/wake button

Via Pro User’s Guide – TouchChat 15
Turning the Amplifier On and Off
The device and amplifier communicate using a Bluetooth® connection. Typically, the amplifier should be
left on. During air travel and in some medical facilities the Bluetooth option is required to be turned off.
When the amplifier is off, speech is still present but comes from the device’s internal speaker.
Open System Devices: Turning Bluetooth Off
1. Open the device Settings.
2. Turn Bluetooth off.
Open System Devices: Turning Bluetooth On
1. Open the device Settings.
2. Turn Bluetooth on.
3. Choose the amplifier from the list of options under “Devices” to the right of “Bluetooth”.
4. Close the Settings.
5. The blue light on the edge of the amplifier should be solid blue.
Connecting Bluetooth to the TouchChat Software
1. Open the TouchChat app.
2. Open your vocabulary file and choose Menu > Settings.
3. Scroll down to the Amp Connect section.
4. Choose Select Amp and choose your amplifier.
Turning the Amplifier On and Off
To turn the amplifier off: Press and hold the amplifier reset/power button (labeled “I/O”) until the
amplifier LED goes out.
Hint: The button is recessed. Use the end of a paperclip when you need to press it. Do not use an object
with a sharp point, such as a pin; it could damage the button.
To turn the amplifier on: Press the reset/power button for a second. The amplifier LED will flash to indicate
the amplifier is on.
Amplifier reset/power button

Via Pro User’s Guide – TouchChat 16
Adjusting the Volume and Muting Sounds
Excessive volume or sound pressure level when using earphones or headphones can cause hearing loss over extended
periods of time.
Using the Volume Buttons
The volume buttons are located on the top edge of the device. Pressing one button increases the
volume and pressing the other lowers the volume
Using the Touchscreen
Your device comes with a capacitive touchscreen. It responds best to a light touch from the pad of your
finger.
Important! Using excessive force or a metallic object when pressing on the touchscreen may damage the
tempered glass surface.
Stylus
A stylus was provided with your device. If you prefer to get your own stylus,
it must be compatible with a capacitive touchscreen.
Note: The stylus provided has an opening on the end for attaching to you
or the device. Find a chain, string, or lanyard that matches your personal
style.
The stylus is a potential hazard for poking an eye.
Volume buttons

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Positioning the Stand
Your device comes with a stand that can be positioned for easy viewing.
To position the device at an angle for easy viewing of the screen, do the following:
1. Place the device face-down on a flat surface.
2. While holding your thumb on the edge of the device below the stand’s bottom support, press on the
inside of the support with the tip of your index finger (or the tips of several fingers) to pull the
support away from the latch.
3. Lift the support away from the back of the device until the legs latch into place. Then position the device.
Removing the Handle
If you do not plan to use the handle, you can remove it by removing the six screws that hold it in place.
The handle and screws are potential choking hazards.
Stand in closed position
Remove these six screws

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Attaching a Wheelchair Mounting Plate
Three threaded holes are provided on the back of the device for attaching an optional wheelchair
mounting plate. If you purchased the wheelchair mounting plate accessory, follow these instructions to
attach the plate to your device.
1. Place the device face-down on a flat surface. Be careful not to scratch the display.
2. Align the three tapered holes in the mounting plate with the three threaded holes on the back of
the device.
Important! Be sure that the mounting plate is oriented so that the additional hole for the holding
pin is in the upper left.
3. Insert and tighten the screws.

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Changing the Colored Wrap
You can replace the wrap on your device with a wrap of a different color. This section applies to either
an Active wrap or a Classic wrap. The main difference is that only the Classic wrap includes slits along
the bottom for easier replacement.
To remove the old wrap:
1. Pull one or both of the bottom corners of the old wrap off the device.
Hint: The bottom of the Active wrap includes two slits that make it easier to remove the wrap from
the device.
2. Pull the sides of the wrap away from the device.
3. Pull the top of the wrap off the device.

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To attach the new wrap:
1. Align the holes in the top corner of the wrap with the device power and volume buttons. Push the
corner of the wrap onto the device.
2. Pull the other top corner onto the device.
3. Pull one of the bottom corners of the wrap over the bottom corner of the device. You will need to
stretch the wrap to pull it into place.
4. Repeat step 3 for the other bottom corner.
5. Push the sides and bottom of the frame into place.
6. Make sure the top, bottom, and sides of the wrap fit tightly against the device.