Samsung Am tn4dkh series User manual

Airconditioner

Usermanual

AM***TN4DKH

• Thank you forpurchasing this Samsung airconditioner.

• Before operating this unit, please read this usermanual carefullyand retain it forfuture reference.

2English

SafetyInformation 3

AtaGlance 10

IndoorUnit Overview 10

Operation Features 11

Operating temperature and humidity• Pairing an indoorunitwith a remote control

Cleaningand Maintenance 12

Cleaning and Maintaining 12

Cleaning the indoorunit exterior• Cleaning the outdoorunit heat exchanger•

Cleaning the airfilter• Periodical maintenance • Troubleshooting

Contents

Correct Disposalof This Product

(WasteElectrical& Electronic Equipment)

(Applicablein countrieswith separatecollection systems)

This marking on the product, accessories orliterature indicates that the product and its electronic accessories (e.g.

charger, headset, USB cable) should not be disposed of with otherhouseholdwaste atthe end of theirworking life. To

prevent possible harm to the environment orhuman health from uncontrolled waste disposal, please separatethese

items from othertypes of waste and recycle them responsiblyto promotethe sustainable reuse of material resources.

Household users should contact eitherthe retailerwhere theypurchased this product, ortheirlocal government office, for

details ofwhere and howtheycan take these itemsforenvironmentally safe recycling.

Business users should contacttheir supplierand check the terms and conditions of the purchase contract. This product

and its electronic accessories should not be mixedwith othercommercialwastes fordisposal.

(ForIndiaonly)

Formore information on safe disposal and recycling,visit ourwebsite

www.samsung.com/in/support orcontact ourHelpline numbers -1800 40 SAMSUNG (1800 40 7267864),

1800 5 SAMSUNG (1800 5 7267864)

SafetyInformation

English

Before usingyournewairconditioner, please read this manual thoroughly

to ensure thatyou knowhowto safely and efficientlyoperate the extensive

features and functions ofyournewappliance.

Because thefollowing operating instructions covervarious models, the

characteristics of yourairconditionermaydifferslightlyfrom those described in

this manual. Ifyou have anyquestions, callyournearest contact centre orfind

help and information online at www.samsung.com.

WARNING

Hazards orunsafe practices that mayresult in severe personal injuryordeath.

CAUTION

Hazards orunsafe practices that mayresult in minorpersonal injuryorproperty

damage.

Followdirections.

Do NOTattempt.

Make sure the machine is grounded to prevent electric shock.

Cut-off the powersupply.

Do NOTdisassemble.

FORINSTALLATION

WARNING

Usethepowerlinewiththepowerspecificationsofthe productorhigher

andusethe powerlineforthisapplianceonly. Inaddition, do not use an

extension line.

• Extendingthe powerline mayresult in electric shock orfire.

• Do not use an electrictransformer. This may result in electric shock or

fire.

• If thevoltage/frequency/rated current condition is different, it maycause

fire.

SafetyInformation

4English

Theinstallation ofthisappliancemust be performedbyaqualified

technicianorservice company.

• Failing to do so mayresult in electric shock, fire, explosion, problemswith

the product, orinjury.

Installa switchandcircuitbreakerdedicatedtotheairconditioner.

• Failing to do so mayresult in electric shock orfire.

Fixtheoutdoorunit firmlysothatthe electric part oftheoutdoorunit is

notexposed.

• Failing to do so mayresult in electric shock orfire.

Donotinstallthis applianceneara heater, inflammablematerial.Do

notinstallthis applianceina humid, oilyordustylocation,in alocation

exposedto directsunlightandwater(raindrops).Donotinstallthis

appliancein a locationwhere gasmayleak.

• This mayresult in electric shock orfire.

Neverinstall the outdoorunit ina locationsuchas ona highexternalwall

whereit couldfall.

• If the outdoorunit falls, it mayresult in injury, death orpropertydamage.

Thisappliancemustbe properlygrounded.Donot groundtheapplianceto

agas pipe,plasticwaterpipe,ortelephoneline.

• Failure to do so may result in electric shock, fire, an explosion, orother

problems with the product.

• Neverplugthe powercord into a socket that is not grounded correctly

and make sure that it is in accordancewith local and national codes.

SafetyInformation

English

CAUTION

Installyourapplianceona level and hardfloorthat cansupportitsweight.

• Failing to do so may result in abnormalvibrations, noise, orproblemswith

the product.

Installthedrainhose properlysothatwateris drainedcorrectly.

• Failing to do so mayresult inwateroverflowing and propertydamage.

Avoid adding drain towaste pipes as odours mayarise in thefuture.

Wheninstallingtheoutdoorunit, makesureto connectthe drainhoseso

thatdrainingis performedcorrectly.

• Thewatergenerated during the heating operation in the outdoorunit

mayoverflowand result in property damage.

In particular, inwinter, if a block of ice falls, it mayresult in injury, death

orpropertydamage.

FORPOWER SUPPLY

WARNING

Whenthecircuitbreakerisdamaged,contactyournearest servicecentre.

Donotpull orexcessivelybendthepowerline.Donottwistortie the

powerline.Donot hook thepowerlineoverametal object,place a heavy

objectonthe powerline, insertthe powerlinebetweenobjects,orpush

thepowerlineintothespacebehind the appliance.

• This mayresult in electric shock orfire.

CAUTION

Whennot usingthe airconditionerfora longperiod of time orduringa

thunder/lightningstorm,cutthepoweratthe circuitbreaker.

• Failing to do so mayresult in electric shock orfire.

SafetyInformation

6English

FOR USING

WARNING

Iftheapplianceisflooded,pleasecontactyournearestservicecentre.

• Failing to do so mayresult in electric shock orfire.

Iftheappliancegeneratesa strangenoise,a burningsmell orsmoke,

unplugthepowerplug immediatelyandcontactyournearestservice

centre.

• Failing to do so mayresult in electric shock orfire.

Intheeventof a gas leak(suchas propanegas,LPgas, etc.),ventilate

immediatelywithouttouchingthe powerline.Donottouchtheappliance

orpowerline.

• Do not use aventilating fan.

• A spark mayresult in an explosion orfire.

Toreinstallthe airconditioner, pleasecontactyournearestservicecentre.

• Failing to do so mayresult in problemswith the product, waterleakage,

electric shock, orfire.

• A deliveryservice forthe product is not provided. Ifyou reinstall the

product in anotherlocation, additional construction expenses and an

installation fee will be charged.

• Especially,when youwish to install the product in an unusual location

such as in an industrial area ornearthe seasidewhere it is exposed to salt

in the air, please contactyournearest service centre.

Donottouchthecircuitbreakerwithwethands.

• This mayresult in electric shock.

Donotturnthe airconditioneroffwiththe circuitbreakerwhileitis

operating.

• Turning the airconditioneroff and then on againwith the circuit breaker

maycause a spark and result in electric shock orfire.

SafetyInformation

English

Afterunpacking the airconditioner,keepall packagingmaterialswell

outofthe reachofchildren,as packagingmaterials can be dangerousto

children.

• If a child places a bag overits head, it mayresult in suffocation.

Donottouchthefrontpanelwithyourhandsorfingers during theheating

operation.

• This mayresult in electric shock orburns.

Donotinsertyourfingers orforeign substancesintotheoutletwhenthe

airconditionerisoperatingorthefrontpanelis closing.

• Take special carethat children do not injure themselves byinserting their

fingers into the product.

Donotinsertyourfingers orforeign substancesintotheairinlet/outletof

theairconditioner.

• Take special carethat children do not injure themselves byinserting their

fingers into the product.

Donotstrikeorpullthe airconditionerwithexcessiveforce.

• This mayresult in fire, injury, orproblemswith the product.

Donotplace an object neartheoutdoorunitthat allowschildrentoclimb

ontothe machine.

• This mayresult in children seriouslyinjuring themselves.

Donotusethis airconditionerforlongperiodsof time in badlyventilated

locationsornearinfirm people.

• Since this may be dangerous due to a lack of oxygen, open awindowat

least once an hour.

Ifanyforeignsubstance suchaswaterhas enteredtheappliance,cutthe

powerbyunplugging the powerplug and turningthecircuitbreakeroff

andthencontactyournearestservicecentre.

• Failing to do so mayresult in electric shock orfire.

Donotattempttorepair, disassemble,ormodifythe applianceyourself.

• Do not use anyfuse (such as copper, steelwire, etc.)otherthan the

standard fuse.

• Failing to do so mayresult in electric shock, fire, problemswith the

product, orinjury.

SafetyInformation

8English

CAUTION

Donotplace objects ordevicesunderthe indoorunit.

• Waterdripping from the indoorunit mayresult infire orpropertydamage.

Checkthattheinstallationframeofthe outdoorunit isnot broken atleast

onceayear.

• Failing to do so mayresult in injury, death orpropertydamage.

Maxcurrentismeasuredaccording toIECstandardforsafetyand current

ismeasuredaccording to ISOstandardforenergyefficiency.

Donotstand ontopofthe applianceorplaceobjects (suchas laundry,

lighted candles,lighted cigarettes, dishes, chemicals, metalobjects, etc.)

ontheappliance.

• This mayresult in electric shock, fire, problemswith the product, orinjury.

Donotoperatetheappliancewithwethands.

• This mayresult in electric shock.

Donotsprayvolatilematerialsuch asinsecticide ontothesurfaceofthe

appliance.

• Aswell as being harmful to humans, it mayalso result in electric shock,

fire orproblemswith the product.

Donotdrinkthewaterfromthe airconditioner.

• Thewatermaybe harmful to humans.

Donotapplyastrongimpacttotheremotecontrollerand do not

disassembletheremotecontroller.

Donottouchthepipes connectedwiththe product.

• This mayresult in burns orinjury.

Donotusethis airconditionertopreserveprecisionequipment,food,

animals,plants orcosmetics, orforanyotherunusual purposes.

• This mayresult in propertydamage.

Avoiddirectlyexposinghumans,animalsorplantstothe airflowfromthe

airconditionerforlongperiods oftime.

• This mayresult in harm to humans, animals orplants.

SafetyInformation

English

Thisapplianceisnot intendedforuse bypersons(including children)with

reduced physical,sensoryormentalcapabilities, orlack of experienceand

knowledge, unlesstheyhave been givensupervisionorinstructionconcerning

useofthe appliancebyapersonresponsiblefortheirsafety.Childrenshould

besupervisedto ensurethattheydonot playwiththe appliance.

FORCLEANING

WARNING

Donotcleanthe appliancebysprayingwaterdirectlyonto it.Donot use

benzene,thinner,alcoholoracetonetocleantheappliance.

• This mayresult in discoloration, deformation, damage, electric shock or

fire.

Before cleaningorperformingmaintenance,unplugtheairconditioner

fromthewallsocketandwait until thefanstops.

• Failing to do so mayresult in electric shock orfire.

CAUTION

Takecarewhen cleaningthesurfaceoftheheat exchangeroftheoutdoor

unitsince it has sharp edges.

• To avoid cutting yourfingers, wearthick cotton gloveswhen cleaning it.

• This should be done bya qualified technician please contactyourinstaller

orservice centre.

Donotcleanthe inside ofthe airconditionerbyyourself.

• Forcleaning insidethe appliance, contact yournearest service centre.

• When cleaning the internal filter, referto the descriptions in the ‘Cleaning

and Maintaining’ section.

• Failure to do may result in damage, electric shock orfire.

10 English

Ata Glance

The indoorunit and its displaymaylook slightly different from the illustration shown below,

depending on the model and the paneltype.

IndoorUnit Overview

01 Display

02 Airflowblade/Airoutlet (inside) /

Wind-Free panel

(You can use theWind-Free Cooling function

when the Cool, Dry, orFan mode is running.)

(Refertothe remote control manual for

product operation)

03 Airintake

04 Airfilter(underthe grille)

Indication Function

On/Off operation indicator

Removing frost indicator

Timerindicator

Filtercleaning indicator

Remote control sensor

English

Ata Glance

OperationFeatures

Operatingtemperature and humidity

When using the airconditionerfollowthe operating temperature and humidityranges.

Mode Indoortemperature Outdoortemperature Indoorhumidity

Cool mode 18~32 °C Depending on the outdoor

unit specification 80% orless

Drymode

Heat mode 30 °C orless

CAUTION

• Ifyou usethe airconditionerat a relative humidityabove 80%, it maycause a formation of

condensation and a leakage ofwateron the floor.

• The rated heating capacityis based on an outdoortemperature of 7°C. If the outdoortemperature

goes down below 0°C, heating efficiencies may decrease depending on the temperature

conditions.

• If the indoorunit is out of the operatingtemperature and humidityrange, the safetydevice may

operate and the airconditionermaystops.

Pairinganindoorunitwith a remotecontrol

When using multiple indoorunit,you can control individuallypairing remote control and indoorunit.

Set byremote control whenthe indoorunit is off.

Zone1~4   ࣍ߦϑʪʀ࣎

NOTE

• Afterpush the , have to push within 60 seconds.

• Each indoorunit numbersetting must be set bythe installerwhen installing. Contact service

centre to reset indoorunit number.

12 English

CleaningandMaintaining

CleaningandMaintenance

Before cleaning the indoorunit, be sureto turn offthe auxiliary powerswitch.

CleaningandMaintaining

Cleaningthe indoorunitexterior

Wipe the surface of the unitwith a slightlywet

ordryclothwhen needed.Wipe off dirt of odd-

shaped areas by using a soft brush.

CAUTION

• Do not use alkaline detergent, sulphuric

acid, hydrochloric acid, ororganic solvents

(such as thinner, kerosene, and acetone) to

clean the surfaces.

• Do not attach anystickers on the surfaces

because this may cause damage.

• Whenyou clean the heat exchangeron the

indoorunit,you need to disassemblethe

indoorunit. Therefore,you must contact the

local service centerforhelp.

Cleaningthe outdoorunit heat exchanger

Spraywatertocleanthedust.

CAUTION

• The heat exchangerof the outdoorunit has

sharp edges. Take care when cleaning its

surface.

NOTE

• If it is difficult to clean the heat exchanger

of the outdoorunit, contact the local service

center.

English

CleaningandMaintenance

Cleaningthe airfilter

CAUTION

• Be sureto holdthe grillewith a hand to prevent dropping from the opening of the front grille.

1 Detaching the airfilter

Push down the hooks at each side ofthe front

grille to open the grille.

NOTE

• The hooks are located on both sides of the

front grillwith the Samsung logo.

Pull out the airfilterfrom the indoorunit.

2 Cleaning the airfilter

Clean the airfilterwith avacuum cleanerorsoft

brush. If dust is too heavy, then rinse itwith

runningwaterand dryit in a ventilated area.

CAUTION

Do not scrub the airfilterwith a brush orother

cleaning utensil. This may damage thefilter.

NOTE

• If the airfilterdries in a humid area, it may

produce offensive odours. Clean it again and

dryit in awell-ventilated area.

• The cleaning period maydifferdepending on

the usage and environmental conditions, so

clean the airfiltereveryweek if the indoor

unit is in the dustyarea.

14 English

CleaningandMaintaining

CleaningandMaintenance

3 Reassembling the airfilter

CAUTION

• If the indoorunit is usedwithout the airfilter,

the indoorunit maybe damaged due to dust.

4 Resetting the airfilter

Aftercleaning and reassembling the airfilter,

be sureto reset the filter-cleaning reminderas

follows:

• Indoorunitwith thewired remote control:

Press the FilterReset button.

• Indoorunitwith thewireless remote control:

Press the OptionsɵЇϩϩͱͱθ࣍Filter

Reset࣎9˝Χθʪϑϑϩ˵ʪSET button.

NOTE

• The filterreset indicatorblinkswhen the air

filtershould be cleaned.

• Although the filtercleaning indicator( )

does not light, be sure to press the "Filter

Reset" button aftercleaning the dust filter.

• If the angle ofthe airflowblade is changed

byopening the front grille forinstallation

ormaintenance of the indoorunit, be sure

to turn off andthen on the auxiliaryswitch

before operating the indoorunit again. If

not, the angle ofthe airflowblade maybe

changed and the blades maynot be closed

afterturning off the indoorunit.

English

CleaningandMaintenance

Periodicalmaintenance

Unit Maintenance item Interval Requires qualified

technicians

Indoor

unit

Clean the airfilter. At least once a month

Clean the condensate drain pan. Once ayear Required

Clean up the heat exchange. Once ayear Required

Clean the condensate drain pipe. Once every 4 months Required

Replace the remote control batteries. At least once ayear

Outdoor

unit

Clean the heat exchangeron the

outside of the unit. Once every4 months Required

Clean the heat exchangeron the

inside of the unit. Once ayear Required

Clean the electric components with

jets of air. Once ayear Required

Verify that all the electric

components are firmly tightened. Once ayear Required

Clean the fan. Once a year Required

Verify that the fan assemblies are

firmlytightened. Once ayear Required

Clean the condensate drain pan. Once ayear Required

16 English

CleaningandMaintaining

CleaningandMaintenance

Troubleshooting

Referto thefollowing chart if the airconditioneroperates abnormally. This maysave time and

unnecessaryexpense.

Problem Solution

The airconditioner

does not operate

immediately afterit

has been restarted.

• Because of the protective mechanism, the appliance does not start

operating immediatelyto keepthe unit from overloading. The air

conditionerwill start in 3 minutes.

The airconditioner

does not operate

at all.

• Check if the powerplug is properlyconnected.

• Checkwhetherthe auxiliarypowerswitch (MCCB, ELB) is turned on.

• If the auxiliary powerswitch (MCCB, ELB) is turned off, the air

conditionerdoes notwork althoughyou pressthe (Power) button.

• Whenyou clean the airconditionerordo not use it foran extended

period of time,turn off the auxiliarypowerswitch (MCCB, ELB).

• Afterthe airconditioneris not used foran extended period oftime, be

sureto turn onthe auxiliary powerswitch (MCCB, ELB) 6 hours before

starting operation.

NOTE

• The auxiliary powerswitch (MCCB, ELB) is sold separately.

• Make sure that auxiliarypowerswitch (MCCB, ELB) is installed in

the distribution box insidethe building.

• If the airconditioneris turned off bythe Timed off function, turn onthe

airconditioneragain by pressing the (Power) button.

Thetemperature

does not change.

• Checkwhetherthe Fan mode is running. In the Fan mode, the air

conditionercontrols the set temperature automatically, and you cannot

change the set temperature.

Warm airdoes not

come out of the air

conditioner.

• Checkwhetherthe outdoorunit is designed forcooling only. In this case,

warm airdoes not come out althoughyou select the Heat mode.

• Checkwhetherthe remote control is designed onlyforcooling only. Use

a remote control that supports both cooling and heating.

The fan speed does

not change.

• Checkwhetherthe Auto orDrymode is running. In these modes,the

airconditionercontrolsthe fan speed automatically, and you cannot

change the fan speed.

Thewireless

remote control

does not operate.

• Checkwhetherthe batteries are discharged. Replace the batterieswith

newones.

• Make sure that nothing is blocking the remote control sensor.

• Checkwhetheranystrong lighting sources are nearthe airconditioner.

Strong lightwhich comesfromfluorescent bulbs orneon signs may

interfere with the remote control.

English

CleaningandMaintenance

Problem Solution

Thewired remote

control does not

operate.

• Checkwhetherthe indicatoris displayed at the bottom right ofthe

remote control display. In this case, turn off boththe airconditionerand

the auxiliary powerswitch, andthen contact a service centre.

The airconditioner

is not turned on or

off immediately

withthewired

remote control.

• Checkwhetherthe wired remote control is set forgroup control. Inthis

case,the airconditioners connectedtothewired remote control are

turned on oroff sequentially. This operation takes up to 32 seconds.

The Timed on/off

function does not

operate. • Check whetheryou pressed the (SET) button on the remote control

aftersetting the on/off time. Set the on/off time.

The indoorunit

displayblinks

continuously.

• Turn on the airconditioneragain bypressing the (Power) button.

• Turn off and then turn on the auxiliarypowerswitch, and thenturn on

the conditioner.

• If the indoorunit displayis still blinking, contact a service centre.

I want to get cooler

air. • Operate the airconditionerwith a electricfanto save energyand

enhance the cooling efficiency.

The airis not cool or

warm enough.

• In the Cool mode, cool airdoes not come out if the set temperature is

higherthan the current temperature.

– Remote control: Press the Temperature button repeatedly untilthe

set temperature (minimum:18°C) is setto lowerthan the current

temperature.

• In the Heat mode,warm airdoes not come out if the set temperature is

lowerthan the current temperature.

– Remote control: Press the Temperature button repeatedlyuntil the

set temperature (maximum: 30°C) is setto higherthan the current

temperature.

• Both cooling and heating do not operate in the Fan mode. Select the

Cool, Heat, Auto, orDry mode.

• Check whetherthe airfilteris blockedwith dirt. A dustyfiltermay

decreasethe cooling and heating efficiencies. Clean the airfilter

frequently.

• If a coveris on the outdoorunit orany obstacle is present nearthe

outdoorunit, remove them.

• Install the outdoorunit in awell-ventilated place. Avoiding places

exposed to direct sunlight orcloseto a heating appliance.

• Place a sunscreen overthe outdoorunit to protect it from direct sunlight.

• If the indoorunit is installed in a place exposedto direct sunlight, pull

the curtains on thewindows.

18 English

CleaningandMaintaining

CleaningandMaintenance

Problem Solution

The airis not cool or

warm enough.

• Close thewindows and doors to maximize the cooling and heating

efficiencies.

• If the Cool mode is stopped and then started immediately, cool aircomes

out afterabout 3 minutes to protect the compressorof the outdoorunit.

• When the Heat mode is started,warm airdoes not come out

immediately to prevent cool airfrom coming out atthe beginning.

• If the refrigerant pipe is too long, the cooling and heating efficiencies

maybe decreased. Avoid exceeding the maximum pipe length.

The airconditioner

makes strange

noises.

• In certain conditions (especially, whenthe outdoortemperature is

lowerthan 20°C), a hissing, rumbling, orsplashing sound maybe heard

while the refrigerant is circulating through the airconditioner. This is a

normal operation.

• Whenyou press the (Power) button on the remote control, noise

maybe heard from the drain pump insidethe airconditioner. This noise

is a normal sound.

Unpleasant odours

permeate the room.

• If the airconditioneris running in a smokyarea orif there is a smell

entering from outside,ventilatethe room properly.

• If both indoortemperature and indoorhumidity are high, operate the air

conditionerin the Clean orFan mode for1 to 2 hours.

• If the airconditionerhas not been operated foran extended period of

time, cleanthe indoorunit and then operate the airconditionerin the

Fan modefor3 to 4 hours to drythe inside of the indoorunit forremoval

of unpleasant odours.

• If the airfilterblockedwith dirt, cleanthe airfilter.

Steam is produced

on the indoorunit.

• Inwinter, if the indoorhumidity is high, steam may be produced around

the airoutletwhilethe defrostfunction is running. This is a normal

operation.

The outdoorunit

fan continues to

operatewhen the

airconditioneris

turned off.

• When the airconditioner is turned off, the outdoorunit fan may

continue to operate to reduce noise of the refrigerant gas. This is a

normal operation.

Waterdrops

fromthe piping

connections of the

outdoorunit.

• Condensation maydevelop dueto the difference intemperature. This is

a normal condition.

Steam is produced

on the outdoorunit.

• Inwinter, when the airconditionerruns in the Heat mode, the frost on

the heat exchangermelts and steam may be produced. This is a normal

operation, neitherproduct malfunction nora fire.

English

CleaningandMaintenance

MEMO

COUNTRY CALL OR VISITUS ONLINE AT

SINGAPORE 1800 7267864 |1800-SAMSUNG (Other) www.samsung.com/sg/support

AUSTRALIA 1300 362 603 (Other) www.samsung.com/au/support

NEWZEALAND 0800 726 786 (All Product)

0800 6 726 786 (Support forSmart Mobile Devices) www.samsung.com/nz/support

VIETNAM 1800 588 889 (OTH) www.samsung.com/vn/support

THAILAND Hotline no :1282 (Forall Product)

0-2689-3232 (ForOTH products)

1800-29-3232 (Toll free for all product) www.samsung.com/th/support

MYANMAR +95-1-2399-888 www.samsung.com/mm/support

CAMBODIA +855-23-993232

1800-20-3232 (Toll free) www.samsung.com/th/support

LAOS +856-214-17333 www.samsung.com/th/support

MALAYSIA 1800-88-9999 (OTH)

+603-7713 7420 (Overseas contact) www.samsung.com/my/support

INDONESIA 021-5699-7777

0800-112-8888 (All Product, Toll Free) www.samsung.com/id/support

PHILIPPINES

OTH PRODUCT:

1-800-10-726-7864 [ PLDTToll Free ]

1-800-8-726-7864 [ Globe Landline and Mobile ]

02-8-422-2111 [ Standard Landline ]

www.samsung.com/ph/support

MEXICO 01-800-SAMSUNG(726-7864) www.samsung.com/mx/support

BRAZIL 0800-124-421 (Demais cidades e regiões)

4004-0000 (Capitais e grandes centros) www.samsung.com/br/support

COSTA RICA 00-800-1-SAMSUNG (726-7864) www.samsung.com/latin/support (Spanish)