Samsung Xpress M267 Series User manual

BASIC
User’s Guide
BASIC
User’s Guide
This guide provides information concerning installation, basic operation and
troubleshooting on windows.
ADVANCED
This guide provides information about installation, advanced configuration, operation and
troubleshooting on various OS environments.
Some features may not be available depending on models or countries.

1
BASIC
1. Introduction
Key benefits 4
Features by models 6
Useful to know 11
About this user’s guide 12
Safety information 13
Machine overview 18
Control panel overview 21
Turning on the machine 24
Installing the driver locally 25
Reinstalling the driver 28
2. Menu Overview and Basic Setup
Menu overview 30
Machine’s basic settings 34
Media and tray 36
Basic printing 51
Basic copying 57
Basic scanning 62
Basic faxing 63
3. Maintenance
Ordering supplies and accessories 68
Available supplies 69
Available maintenance parts 70
Storing the toner cartridge 71
Redistributing toner 73
Replacing the toner cartridge 76
Replacing the imaging unit 79
Monitoring the supplies life 81
Setting the toner low alert 82
Cleaning the machine 83
Tips for moving & storing your machine 90
4. Troubleshooting
Tips for avoiding paper jams 92
Clearing original document jams 93
Clearing paper jams 96
Understanding the status LED 104
Understanding display messages 107

2
BASIC
5. Appendix
Specifications 113
Regulatory information 123
Copyright 136

1. Introduction
This chapter provides information you need to know before using the machine.
•Keybenefits 4
• Features by models 6
• Useful to know 11
• About this user’s guide 12
• Safety information 13
• Machine overview 18
• Control panel overview 21
• Turning on the machine 24
• Installing the driver locally 25
• Reinstalling the driver 28

Key benefits
Environmentally friendly
• To save toner and paper, this machine supports Eco feature.
• To save paper, you can print multiple pages on one single sheet of paper
(see "Using advanced print features" on page 88).
• To save paper, you can print on both sides of the paper (double-sided
printing) (see "Using advanced print features" on page 88).
• To save electricity, this machine automatically conserves electricity by
substantially reducing power consumption when not in use.
• We recommend using recycled paper for saving energy.
Fast high resolution printing
• You can print with a resolution of up to 4,800 x 600 dpi effective (600 x 600
x 3 bit) output.
• Fast, on-demand printing.
M267x series:
- For single-side printing, 26 ppm (A4) or 27 ppm (Letter).
M287x series:
- For single-side printing, 28 ppm (A4) or 29 ppm (Letter).
Convenience
• You can print on the go from your smartphone or computer using Google
Cloud Print™ enabled apps (see "Google Cloud Print™" on page 60).
• Easy Capture Manager allows you to easily edit and print whatever you
captured using the Print Screen key on the keyboard (see "Easy Capture
Manager" on page 120).

Key benefits
• Samsung Easy Printer Manager and Printing Status is a program that
monitors and informs you of the machine’s status and allows you to
customize the machine’s settings (see "Using Samsung Printer Status" on
page 130or "Using Samsung Easy Printer Manager" on page 127).
• Samsung Easy Document Creator is an application to help users scan,
compile, and save documents in multiple formats, including .epub format.
These documents can be shared via social networking sites or fax (see
"Using Samsung Easy Document Creator" on page 126).
• AnyWeb Print helps you screen-capture, preview, scrap, and print the
screen of Windows Internet Explorer more easily than when you use the
ordinary program (see "Samsung AnyWeb Print" on page 121).
• Smart Update allows you to check for the latest software and install the
latest version during the printer driver installation process. This is available
only for Windows.
• If you have Internet access, you can get help, support application, machine
drivers, manuals, and order information from the Samsung website,
www.samsung.com > find your product > Support or Downloads.
Wide range of functionality and application support
• Supports various paper sizes (see "Print media specifications" on page 115).
• Print watermark: You can customize your documents with words, such as
“Confidential” (see "Using advanced print features" on page 88).
• Print posters: The text and pictures of each page of your document are
magnified and printed across the multiple sheets of paper and can then be
taped together to form a poster (see "Using advanced print features" on
page 88).
• You can print in various operating systems (see "System requirements" on
page 118).
• Your machine is equipped with a USB interface and/or a network interface.
Supports various wireless network setting method
• Using the WPS (Wi-Fi Protected Setup™) button
- You can easily connect to a wireless network using the WPS button on the
machine and the access point (a wireless router).
• Using the USB cable or a network cable
- You can connect and set various wireless network settings using a USB
cable or a network cable.
• Using the Wi-Fi Direct
- You can conveniently print from your mobile device using the Wi-Fi or Wi-
Fi Direct feature.
See "Introducing wireless set up methods" on page 26.

Features by models
Some features and optional goods may not be available depending on model or country.
Operating System
(●: Included, Blank: Not available)
Software
You can install the printer driver and software when you insert the software CD into your CD-ROM drive.
For Windows, select the printer driver and software in the Select Software to Install window.
Operating System M267x series M287x series
Windows ● ●
Mac ● ●
Linux ● ●
Unix ●
Software M267x series M287x series
SPL printer drivera● ●
PCL printer driver ●
PS printer drivera
XPS printer driverb● ●

Features by models
Direct Printing Utilityb
Samsung Easy
Printer Manager
Scan to PC settings ● ●
Fax to PC settings ●
(M267xF/M267xFN/M267xFH/M267xHN
only)
●
(M287xFD/M287xFW/M287xHN only)
Device settings ● ●
Samsung Printer Status ● ●
Samsung AnyWeb Printb● ●
Samsung Easy Document Creator ● ●
Easy Capture Manager ● ●
SyncThru™ Web Service ●
(M267xN/M267xFN/M267xHN only)
●
SyncThru Admin Web Service ●
(M267xN/M267xFN/M267xHN only)
●
Easy Eco Driver ● ●
Easy Capture Manager ● ●
Fax Samsung Network PC
Fax
●
(M267xF/M267xFN/ M267xFH/
M267xHN only)
●
(M287xFD/M287xFW/M287xHN only)
Software M267x series M287x series

Features by models
(●: Included, Blank: Not available)
Scan Twain scan driver ● ●
WIA scan driver ● ●
a. Depending on the operating system you use, the installed printer driver may differ.
b. Download the software from the Samsung website and install it: (http://www.samsung.com > find your product > Support or Download). Before installing, check
whether your computer’s OS support the software.
Software M267x series M287x series

Features by models
Variety feature
Features M267x series M287x series
Hi-Speed USB 2.0 ● ●
Network Interface Ethernet 10/100 Base TX
wired LAN
●
(M267xN/M267xFN/M267xHN only)
●
Network Interface 802.11b/g/n wireless LANa●
(M287xFW only)
Google Cloud Print™ ●
(M267xN/M267xFN/M267xHN only)
●
AirPrint ●
(M267xN/M267xFN/M267xHN only)
●
Eco printing ● ●
Duplex (2-sided) printing ●
Duplex (2-sided) printing (manual)bc ●
Document Feeder Automatic Document
Feeder (ADF)
● ●
Handset ●
(M267xFH/M267x HN only)
●
(M287x HN only)

Features by models
(●: Included, Blank: Not available)
Fax Multi Send ●
(M267xF/M267xFN/M267xFH/ M267xHN only)
●
(M287xFD/M287xFW/M287xHN only)
Delay Send ●
(M267xF/M267xFN/M267xFH/ M267xHN only)
●
(M287xFD/M287xFW/M287xHN only)
Priority Send ●
(M267xF/M267xFN/M267xFH/ M267xHN only)
●
(M287xFD/M287xFW/M287xHN only)
Forwart to Fax ●
(M267xF/M267xFN/M267xFH/ M267xHN only)
●
(M287xFD/M287xFW/M287xHN only)
Secure Receive ●
(M267xF/M267xFN/M267xFH/ M267xHN only)
●
(M287xFD/M287xFW/M287xHN only)
Scan Scan to PC ● ●
Copy Duplex ●
Reduce/Enlarge ● ●
Collation ● ●
2-up/ 4-up ● ●
Adjust background ● ●
a. Depending on your country, wireless LAN card may not be available. For some countries, only 802.11 b/g can be applied. Contact your local Samsung dealer or the retailer where
you bought your machine.
b. Available for Windows OS only.
c. Only tray 1 is supported.
Features M267x series M287x series

Useful to know
The machine does not print.
•Open the print queue list and remove the document from the list
(see "Canceling a print job" on page 52).
•Remove the driver and install it again (see "Installing the driver
locally" on page 25).
•Select your machine as your default machine in your Windows.
Where can I purchase accessories or supplies?
•Inquire at a Samsung distributor or your retailer.
•Visit www.samsung.com/supplies. Select your country/region to
view product service information.
The status LED flashes or remains constantly on.
•Turn the product off and on again.
•Check the meanings of LED indications in this manual and
troubleshoot accordingly (see "Understanding the status LED"
on page 104).
A paper jam has occurred.
•Open and close the front door.
•Check the instructions on removing jammed paper in this
manual and troubleshoot accordingly (see "Clearing paper
jams" on page 96).
Printouts are blurry.
•The toner level might be low or uneven. Shake the toner
cartridge.
•Try a different print resolution setting.
•Replace the toner cartridge.
Where can I download the machine’s driver?
•Visit www.samsung.com to download the latest machine’s driver,
and install it on your system.

12
1. Introduction
About this user’s guide
This user's guide provides information for your basic understanding of the
machine as well as detailed steps to explain machine usage.
• Read the safety information before using the machine.
• If you have a problem using the machine, refer to the troubleshooting
chapter.
• Terms used in this user’s guide are explained in the glossary chapter.
• All illustrations in this user’s guide may differ from your machine depending
on its options or model you purchased.
• The screenshots in this administrator’s guide may differ from your machine
depending on the machine’s firmware/driver version.
• The procedures in this user’s guide are mainly based on Windows 7.
1
Conventions
Some terms in this guide are used interchangeably, as below:
• Document is synonymous with original.
• Paper is synonymous with media, or print media.
• Machine refers to printer or MFP.
2
General icons
Icon Text Description
Caution Gives users information to protect the machine from
possible mechanical damage or malfunction.
Note Provides additional information or detailed
specification of the machine function and feature.

13
1. Introduction
Safety information
These warnings and precautions are included to prevent injury to you and
others, and to prevent any potential damage to your machine. Be sure to read
and understand all of these instructions before using the machine. After reading
this section, keep it in a safe place for future reference.
3
Important safety symbols
Explanation of all icons and signs used in this chapter
4
Operating environment
Warning
Warning Hazards or unsafe practices that may result in severe
personal injury or death.
Caution Hazards or unsafe practices that may result in minor
personal injury or property damage.
Do not attempt.
Do not use if the power cord is damaged or if the electrical outlet is
not grounded.
This could result in electric shock or fire.
Do not place anything on top of the machine (water, small metal or
heavy objects, candles, lit cigarettes, etc.).
This could result in electric shock or fire.
• If the machine gets overheated, it releases smoke, makes
strange noises, or generates an odd odor, immediately turn off
the power switch and unplug the machine.
• The user should be able to access the power outlet in case of
emergencies that might require the user to pull the plug out.
This could result in electric shock or fire.
Do not bend, or place heavy objects on the power cord.
Stepping on or allowing the power cord to be crushed by a heavy
object could result in electric shock or fire.
Do not remove the plug by pulling on the cord; do not handle the
plug with wet hands.
This could result in electric shock or fire.

Safety information
14
1. Introduction
Caution
5
Operating method
Caution
During an electrical storm or for a period of non-operation,
remove the power plug from the electrical outlet.
This could result in electric shock or fire.
Be careful, the paper output area is hot.
Burns could occur.
If the machine has been dropped, or if the cabinet appears
damaged, unplug the machine from all interface connections and
request assistance from qualified service personnel.
Otherwise, this could result in electric shock or fire.
If the machine does not operate properly after these instructions
have been followed, unplug the machine from all interface
connections and request assistance from qualified service
personnel.
Otherwise, this could result in electric shock or fire.
If the plug does not easily enter the electrical outlet, do not
attempt to force it in.
Call an electrician to change the electrical outlet, or this could
result in electric shock.
Do not allow pets to chew on the AC power, telephone or PC
interface cords.
This could result in electric shock or fire and/or injury to your pet.
Do not forcefully pull the paper out during printing.
It can cause damage to the machine.
Be careful not to put your hand between the machine and paper
tray.
You may get injured.
Be careful when replacing paper or removing jammed paper.
New paper has sharp edges and can cause painful cuts.
When printing large quantities, the bottom part of the paper
output area may get hot. Do not allow children to touch.
Burns can occur.
When removing jammed paper, do not use tweezers or sharp metal
objects.
It can damage the machine.
Do not allow too many papers to stack up in the paper output tray.
It can damage the machine.

Safety information
15
1. Introduction
6
Installation / Moving
Warning
Caution
Do not block or push objects into the ventilation opening.
This could result in elevated component temperatures which can
cause damage or fire.
Use of controls or adjustments or performance of procedures other
than those specified herein may result in hazardous radiation
exposure.
This machine's power reception device is the power cord.
To switch off the power supply, remove the power cord from the
electrical outlet.
Do not place the machine in an area with dust, humidity, or water
leaks.
This could result in electric shock or fire.
Before moving the machine, turn the power off and disconnect all
cords.
Then lift the machine:
• If the machine weighs under 20 kg (44.09 lbs), lift with 1 person.
• If the machine weighs 20 kg (44.09 lbs) - 40kg (88.18 lbs), lift
with 2 people.
• If the machine weighs more than 40 kg (88.18 lbs), lift with 4 or
more people.
The machine could fall, causing injury or machine damage.
Choose a flat surface with enough space for ventilation to place
the machine. Also consider the space required to open the cover
and trays.
The place should be well-ventilated and be far from direct light,
heat, and humidity.
When using the machine for a long period of time or printing a
large number of pages in a non-ventilated space, it could pollute
the air and be harmful to your health. Place the machine in a well-
ventilated space or open a window to circulate the air periodically.
Do not place the machine on an unstable surface.
The machine could fall, causing injury or machine damage.
Use only No.26 AWGaor larger, telephone line cord, if necessary.
Otherwise, it can cause damage to the machine.

Safety information
16
1. Introduction
7
Maintenance / Checking
Caution
Make sure you plug the power cord into a grounded electrical
outlet.
Otherwise, this could result in electric shock or fire.
Use the power cord supplied with your machine for safe
operation. If you are using a cord which is longer than 2 meters (6
feet) with a 110V machine, then the gauge should be 16 AWG or
larger.
Otherwise, it can cause damage to the machine, and could result
in electric shock or fire.
The machine should be connected to
the power level which is specified on the label.
If you are unsure and want to check the power level you are using,
contact the electrical utility company.
Do not put a cover over the machine or place it in an airtight
location, such as a closet.
If the machine is not well-ventilated, this could result in fire.
Do not overload wall outlets and extension cords.
This can diminish performance, and could result in electric shock
or fire.
a. AWG: American Wire Gauge
Unplug this product from the wall outlet before cleaning the
inside of the machine. Do not clean the machine with benzene,
paint thinner or alcohol; do not spray water directly into the
machine.
This could result in electric shock or fire.
When you are working inside the machine replacing supplies or
cleaning the inside, do not operate the machine.
You could get injured.
Keep cleaning supplies away from children.
Children could get hurt.
Do not disassemble, repair or rebuild the machine by yourself.
It can damage the machine. Call a certified technician when the
machine needs repairing.
Keep the power cable and the contact surface of the plug clean
from dust or water.
Otherwise, this could result in electric shock or fire.

Safety information
17
1. Introduction
8
Supply usage
Caution
To clean and operate the machine, strictly follow the user's guide
provided with the machine.
Otherwise, you could damage the machine.
• Do not remove any covers or guards that are fastened with
screws.
• Fuser units should only be repaired by a certified service
technician. Repair by non-certified technicians could result in
fire or electric shock.
• The machine should only be repaired by a Samsung service
technician.
Do not disassemble the toner cartridge.
Toner dust can be dangerous if inhaled or ingested.
Do not burn any of the supplies such as toner cartridge or fuser
unit.
This could cause an explosion or uncontrollable fire.
When storing supplies such as toner cartridges, keep them away
from children.
Toner dust can be dangerous if inhaled or ingested.
When changing the toner cartridge or removing jammed paper,
be careful not to let toner dust touch your body or clothes.
Toner dust can be dangerous if inhaled or ingested.
When toner gets on your clothing, do not use hot water to wash
it.
Hot water sets toner into fabric. Use cold water.
Using recycled supplies, such as toner, can cause damage to the
machine.
In case of damage due to the use of recycled supplies, a service
fee will be charged.
For supplies that contain toner dust (toner cartridge, waste toner
bottle, imaging unit, etc.) follow the instructions below.
• When disposing of the supplies, follow the instructions for
disposal. Refer to the reseller for disposal instructions.
• Do not wash the supplies.
• For a waste toner bottle, do not reuse it after emptying the
bottle.
If you do not follow the instructions above, it may cause machine
malfunction and environmental pollution. The warranty does
not cover damages caused by a user's carelessness.

18
1. Introduction
Machine overview
9
Accessories
Power cord Quick installation guide
Software CDa
a. The software CD contains the print drivers and software applications.
Handsetb
b. Handset model only (see "Variety feature" on page 9)
Misc. accessoriesc
c. Miscellaneous accessories included with your machine may vary by country of purchase and specific model.

Machine overview
19
1. Introduction
10
Front view
• This illustration may differ from your machine depending on your model.
• Some features and optional goods may not be available depending on model or country (see "Features by models" on page 6).
1 Document feeder cover 6 Paper level indicator 11 Paper width guide on a manual feeder
2 Document feeder input tray 7 Tray 12 Scanner lid
3 Document feeder output support 8 Manual feeder tray 13 Scanner glass
4Control Panel 9Output tray 14 Handseta
a. Handset model only (see "Variety feature" on page 9).
5 Front cover 10 Output support 15 Paper width guide on a document feeder
1 2
3
4
5
7
8
9
11
10 12
13
15
14
6