Samsung galaxy note 5 User manual

User Guide
Guía del Usuario
GH68-44385R Printed in USA
User Guide

SMARTPHONE
User Manual
Please read this manual before operating
your device and keep it for future reference.

Legal Information
READ THIS INFORMATION BEFORE USING YOUR
MOBILE DEVICE.
Arbitration Agreement - This Product is subject
to a binding arbitration agreement between you
and SAMSUNG ELECTRONICS AMERICA, INC.
(“Samsung”). You can opt out of the agreement
within 30 calendar days of the first consumer
purchase by emailing [email protected] or
calling 1-800-SAMSUNG(726-7864) and providing
the applicable information. For complete terms
and conditions that bind you and Samsung, refer to
the “Arbitration Agreement” section of the Terms &
Conditions, included with the Product.
Find Legal Information Online
The full Arbitration Agreement, Standard Limited
Warranty, End User License Agreement (EULA),
and Health & Safety Information for your device are
available online:
Arbitration Agreement, Standard Limited Warranty,
and Health & Safety Information:
Phone:
• English: samsung.com/us/Legal/Phone-HSGuide
• Spanish: samsung.com/us/Legal/Phone-HSGuide-SP
Tablet:
• English: samsung.com/us/Legal/Tablet-HSGuide
• Spanish: samsung.com/us/Legal/Tablet-HSGuide-SP
VZW_N920V_EN_UM_TN_QD1_052217_FINAL
Legal

iiLegal
End User License Agreement:
• English: samsung.com/us/Legal/SamsungLegal-EULA4
• Spanish: samsung.com/us/Legal/SamsungLegal-
EULA4/#SPANISH
Find Legal Information on the Mobile Device
The full Arbitration Agreement, Standard Limited
Warranty, End User License Agreement (EULA) and
Health & Safety Information are also available on the
device, in the Samsung legal section of Settings. The
location depends on the device, and is usually in the
“About device” or “About phone” section, for example:
• Settings > About phone or About device >
Legalinformation > Samsung legal
• Or, use the Search feature to search for “Legal”.
Intellectual Property
All Intellectual Property, as defined below, owned
by or which is otherwise the property of Samsung
or its respective suppliers relating to the Product,
including but not limited to, accessories, parts, or
software relating thereto, is proprietary to Samsung
and protected under federal laws, state laws,
and international treaty provisions. Intellectual
Property includes, but is not limited to, inventions
(patentable or unpatentable), patents, trade secrets,
copyrights, software, computer programs, and related
documentation and other works of authorship.
You may not infringe or otherwise violate the rights
secured by the Intellectual Property. Moreover, you
agree that you will not (and will not attempt to)
modify, prepare derivative works of, reverse engineer,
decompile, disassemble, or otherwise attempt to create
source code from the software. No title to or ownership
in the Intellectual Property is transferred to you. All
applicable rights of the Intellectual Property shall
remain with Samsung and its suppliers.

iiiLegal
Open Source Software
Some software components of this product, including
but not limited to ‘PowerTOP’ and ‘e2fsprogs’,
incorporate source code covered under GNU General
Public License (GPL), GNU Lesser General Public
License (LGPL), OpenSSL License, BSD License and
other open source licenses. To obtain the source code
covered under the open source licenses, please visit:
opensource.samsung.com
Disclaimer of Warranties; Exclusion
of Liability
The information below explains that a user accepts
this Product as sold, including the hardware and
software components as created and packaged for
sale. If the user changes these parameters through
a unique modification, Samsung will not be held
responsible for damages or issues that result from
these end-user changes.
Except as set forth in the Standard Limited Warranty
that accompanies the Product, the purchaser takes
the product “as is”, and Samsung makes no express
or implied warranty of any kind whatsoever with
respect to the product, including but not limited to
the:
• merchantability of the product or its fitness for
any particular purpose or use;
• design, condition or quality of the product;
• performance of the product;
• workmanship of the product or the components
contained therein; or
• compliance of the product with the requirements
of any law, rule, specification or contract
pertaining thereto.

ivLegal
Nothing contained in the User Manual shall be
construed to create an express or implied warranty
of any kind whatsoever with respect to the Product.
In addition, Samsung shall not be liable for any
damages of any kind resulting from the purchase or
use of the product or arising from the breach of the
express warranty, including incidental, special or
consequential damages, or loss of anticipated profits
or benefits.
Modification of Software
Samsung is not liable for performance issues or
incompatibilities caused by your editing of registry
settings, or your modification of Operating System
(OS) software.
Using custom OS software may cause your device and
applications to work improperly. Your carrier may not
permit users to download certain software, such as
custom OS.
If your carrier prohibits this, and if you attempt
to download software onto the device without
authorization; you will be notified on the screen that
the device will no longer operate and you will then
be instructed to power down the device. You must
then contact your carrier to restore the device to the
carrier authorized settings.
Samsung Knox
Samsung Knox is Samsung’s security platform and is
a mark for a Samsung device tested for security with
enterprise use in mind. Additional licensing fee may be
required. For more information about Knox, please refer
to: samsung.com/us/knox

vLegal
Restricting Children’s Access to
YourMobile Device
Your device is not a toy. Do not allow children to
play with it because they could hurt themselves and
others, damage the device, or make calls that increase
your device bill. Keep the device and all its parts and
accessories out of the reach of small children.
Samsung Electronics America, Inc.
Address:
85 Challenger Road
Ridgefield Park,
New Jersey 07660
Phone: 1-800-SAMSUNG (726-7864)
Internet: samsung.com
©2017 Samsung Electronics America, Inc.
Samsung, Samsung Galaxy, MultiWindow, SPen,
SHealth, and SVoice are all trademarks of
SamsungElectronicsCo., Ltd.
Other marks are the property of their
respectiveowners.
Some multimedia (audio/video) files contain Digital
Rights Management (DRM) technology to verify you
have the right to use the files. Preloaded apps on your
device may not be compatible with DRM-protected
files.
Screen images are simulated. Appearance of device
may vary.
The actual available capacity of the internal memory is
less than the specified capacity because the operating
system and default applications occupy part of the
memory. The available capacity may change when you
upgrade the device.

Getting Started...............................1
Front View .....................................2
Back View......................................3
Assemble Your Device ..........................4
Set Up Your Device .............................7
Set Up Accounts on Your Device .................9
Know Your Device ...........................11
Home Screen..................................12
Customize the Home Screen....................13
Status Bar ....................................18
Navigation .................................. 20
SPen ........................................ 22
Air Command ................................ 25
Notification Panel .............................31
Multi Window ................................ 33
Enter Text.................................... 35
Emergency Mode ............................. 39
Calling ....................................... 41
Phone Screen ................................ 42
Make and Answer Calls. . . . . . . . . . . . . . . . . . . . . . . . 44
Speed Dial ....................................51
Emergency Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Table of Contents

viiTable of Contents
Set Up and Access Voicemail .................. 55
Applications ................................57
Apps List .................................... 58
Google Apps ................................. 62
Verizon Apps ................................. 65
Additional Apps ...............................67
Calculator.................................... 69
Calendar......................................71
Camera and Video .............................74
Clock ....................................... 82
Contacts ..................................... 85
Email........................................ 92
Emergency Alerts ............................ 96
Gallery ...................................... 97
Internet .....................................101
Message+................................... 105
Messages ...................................108
Music Player .................................112
My Files .....................................114
SHealth .....................................116
SNote .......................................118
SVoice ......................................121
Scrapbook ...................................122
Video Player ................................ 124
Voice Recorder ...............................127
Settings ....................................129
How to Use Settings ......................... 130
Airplane Mode ...............................132
Wi-Fi ....................................... 133
Bluetooth....................................137

viiiTable of Contents
Mobile Hotspot and Tethering ................140
Data Usage ................................. 144
Mobile Networks ............................ 145
Advanced Calling............................ 146
More Settings ............................... 148
Sounds and Vibration .........................152
Notifications ................................ 158
Display ..................................... 159
Wallpapers and Themes...................... 164
SPen Settings............................... 166
Advanced Features .......................... 168
Storage......................................171
Battery ......................................173
Performance Mode ...........................174
Applications Settings .........................175
NFC and Payment ............................179
Location .....................................181
Lock Screen and Security..................... 183
Privacy and Emergency ...................... 190
Easy Mode .................................. 193
Accounts ................................... 194
GoogleSettings ............................. 196
Language and Input Settings ..................197
Backup and Reset ...........................202
Date and Time...............................205
Accessibility ................................206
Help........................................ 210
About Phone .................................211
System Updates ..............................212

Learn about your mobile device
hardware, assemblyprocedures,
and how to get started usingyour
new device.
Getting Started

2Front ViewGetting Started
Front View
1. Earpiece: Listen to a call.
2. Front camera: Take
self-portraits and record videos
of yourself.
3. Power key: Press and hold
to turn the device on or off,
restart it, or for quick access to
Emergency mode. Press to lock
or wake up the screen.
4. Back: Return to the previous
screen or close a dialog box,
menu, or keyboard.
5. S Pen: Access a variety of
powerful functions on your
device with this versatile stylus.
6. Home key/Finger scanner:
Return to the Home screen.
Activate the Fingerprint
security feature.
7. Recent apps: Tap to display
recent apps, or touch and hold
for Multiwindow™.
8. Volume keys: Adjust the
volume of your device’s sounds
and audio playback.
9. Status light: Display a light
when the battery is low,
charging, or fully charged, when
a notification arrives, or when
recording voice.
10.Proximity sensors: Detect the
presence of objects near the
device.
4
3
2
1
9
7
8
10
6 5

3 Back ViewGetting Started
Back View
1. SIM card tray: Install the SIM
card. For more information,
see “Install the SIM Card” on
page4.
2. Flash: Illuminate subjects in
low-light environments when
taking a photo or recording
video.
3. Heart rate sensor: Measure
your heart rate using your
fingertip when using the
S Health™app. For more
information, see “SHealth” on
page116.
4. Headset jack: Connect an
optional headset.
5. USB charger/Accessory port:
Connect the USBcharger
(included) and other optional
accessories (not included).
6. Speaker: Play music and other
sounds.
7. Microphone: Record audio and
detect voice commands.
8. Rear camera: Take pictures and
record videos.
3
82
4
7
5
1
6
6

4 Assemble Your DeviceGetting Started
Assemble Your Device
This section helps you to assemble your device.
Install the SIM Card
When you subscribe to a cellular network, you are
provided with a plug-in SIM card. During activation,
your SIM card is loaded with your subscription details.
Warning: Small components such as SIM cards can
pose a choking risk. Please be careful when handling
these cards to avoid damaging them.
1. Insert the removal tool into the hole on the
SIMcard tray, and then push until the tray
pops out. Caution: Be careful when using the removal tool to
eject an internal card tray.

5 Assemble Your DeviceGetting Started
2. Place the SIM card on the tray.
• Make sure that the card’s gold contacts face
down into the device and that the card is
positioned as shown.
3. Slide the SIM card tray back into theslot.
Charge the Battery
Your device is powered by a rechargeable, standard
Li-Ion battery. A USB charger (charging head and USB
cable) is included with the device for charging the
battery from any standard outlet.
The battery comes partially charged. You can use the
device while charging.
Note: For fastest charging times, use the Adaptive
Fast Charger that came with your device. This charger
provides faster charging only when connected to
devices that support Adaptive Fast Charging.
1. Insert the USB cable into the USB charger/
Accessory port.
Caution: Use only charging devices and batteries
approved by Samsung. Samsung accessories are
designed for your device to maximize battery life. Using
other accessories may void your warranty and may
cause damage.
2. Connect the USB cable to the charging head, and
then plug the charging head into a standard outlet.
3. Unplug the charging head from the outlet and
remove the USB cable from the device when
charging is complete.

6 Assemble Your DeviceGetting Started
Note: This device is also compatible with wireless
charging devices approved by Samsung, which are
soldseparately.
When to Charge the Battery
When the battery is low and only a few minutes of
operation remain, the device sounds a warning tone at
regular intervals.
In this condition, your device conserves its remaining
battery power by dimming the screen.
When the battery level becomes too low, the device
automatically turns off.
For a quick check of your battery level:
►View the battery charge indicator located in the top
right corner of your device’s display. Asolid color
( ) indicates a full charge.
You can also choose to display a percentage value.
Viewing a percentage value can provide a better idea
of the remaining charge on the battery. For more
information, see “Battery” on page173.

7 Set Up Your DeviceGetting Started
Set Up Your Device
Turn Your Device On or Off
The instructions below explain how to turn your device
on or off.
Turn the Device On
To turn the device on:
►Press and hold the Power key until the device
turnson.
Turn the Device Off
To turn the device off:
1. Press and hold the Power key.
2. Tap Power off, and confirm if prompted.
Restart the Device
If your device stops responding to taps or finger
gestures and you are unable to turn it off, youcan
restart your device.
►Press and hold the Power key and the
Volumedown key at the same time for morethan
seven seconds.
Initial Set Up
The first time you turn your device on, a Welcome
screen is displayed. It guides you through the basics of
setting up your device.
Follow the prompts to choose a default language,
connect to a Wi-Fi®network, set up accounts, choose
location services, learn about your device’s features,
and more.

8 Set Up Your DeviceGetting Started
Note: Voice Assistant provides voice prompts and
descriptions of items on the screen to improve
accessibility. During setup, you can enable or disable
Voice Assistant by pressing the Home key quickly
threetimes.
Secure Your Device
Use your device’s screen lock features to secure your
device.
Lock the Device
By default, the device locks automatically when the
screen times out.
To lock the device:
►Press the Power key.
Unlock the Device
The default Screen lock on your device is Swipe.
Note: To choose a more secure screen lock, see
“Set a Screen Lock” on page183.
To unlock the device:
►Press the Power key or Home key, and then drag
your finger across the screen.

9 Set Up Accounts on Your DeviceGetting Started
Set Up Accounts on Your Device
Samsung Account
Create a Samsung account for access to Samsung
content and apps on your device. When you turn on
your device for the first time, set up your existing
Samsung account or create a new Samsung account.
– or –
To create a new Samsung account or set up your
Samsung account on your device at any time, use
Accounts settings.
1. From a Home screen, tap Apps > Settings.
2. Tap Accounts.
3. Tap Addaccount > Samsungaccount.
Google Account
Your new device uses your Google™Account to fully
utilize its Android™features, including Gmail™,
GoogleHangouts™, and the Google Play™store.
When you turn on your device for the first time, set
up your existing Google Account or create a new
GoogleAccount.
– or –
To create a new Google Account or set up your Google
Account on your device at any time, use Accounts
settings.
1. From a Home screen, tap Apps > Settings.
2. Tap Accounts.
3. Tap Addaccount > Google.

10 Set Up Accounts on Your DeviceGetting Started
Factory Reset Protection
When you sign in to a Google Account on your device,
Factory Reset Protection is activated. Factory Reset
Protection (FRP) prevents other people from using
your device if it is reset to factory settings without your
permission. For example, if your device is lost or stolen
and a factory data reset is performed, only someone
with your Google Account username and password can
use the device.
You will not be able to access the device after a factory
data reset if you do not have your GoogleAccount
username and password. For more information, see
“Factory Data Reset” on page203.
Caution: Before shipping your device back to Samsung
or taking it to your nearest Samsung-authorized service
center, you should remove your Google Account before
resetting the device back to factory settings. For more
information, visit: samsung.com/us/support/frp.
Enable Factory Reset Protection
Adding a Google Account to your device automatically
activates the Factory Reset Protection (FRP) security
feature.
Disable Factory Reset Protection
To disable FRP, remove all Google Accounts from the
device.
1. From a Home screen, tap Apps > Settings.
2. Tap Accounts > Google.
• If you have more than one Google Account set
up on your device, tap the Google Account you
want to remove.
3. Tap Moreoptions > Remove account. Confirm
when prompted.