Samsung GALAXYS5 User manual

User Guide
(UG template version 14a)
SPT_SM-G900P_UG_Eng_NCB_TE_032714_F2

Table of Contents
Get Started....................................................................................................................................................1
Your Phone at a Glance........................................................................................................................1
Set Up Your Phone...............................................................................................................................1
Activate Your Phone .............................................................................................................................3
Complete the Setup ..............................................................................................................................4
Set Up Voicemail...................................................................................................................................5
Sprint Account Information and Help....................................................................................................6
Sprint Account Passwords............................................................................................................6
Manage Your Account ..................................................................................................................7
Sprint Support Services................................................................................................................7
Phone Basics................................................................................................................................................9
Your Phone’s Layout.............................................................................................................................9
Features........................................................................................................................................9
Turn Your Phone On and Off..............................................................................................................10
Turn Your Screen On and Off.............................................................................................................11
Features..............................................................................................................................................11
Motions and Gestures.................................................................................................................11
Air View.......................................................................................................................................12
Multi Window...............................................................................................................................12
Touchscreen Navigation.....................................................................................................................13
Your Home Screen..............................................................................................................................17
Customize Your Home Screen...................................................................................................18
Extended Home Screens............................................................................................................20
Status Bar and Notification Panel.......................................................................................................21
Status Bar ...................................................................................................................................21
Notification Panel........................................................................................................................23
Enter Text............................................................................................................................................24
Text Input Methods.....................................................................................................................24
Google Voice Typing...................................................................................................................25
Samsung Keyboard ....................................................................................................................25
Swype .........................................................................................................................................26
Tips for Editing Text....................................................................................................................27
TOC i

Phone Calls.................................................................................................................................................28
Make Phone Calls...............................................................................................................................28
Call Using the Keypad ................................................................................................................28
Call from Logs.............................................................................................................................28
Call from Contacts ......................................................................................................................28
Call a Number in a Text Message ..............................................................................................29
Call a Number in an Email Message ..........................................................................................29
Make an Emergency Call............................................................................................................29
Receive Phone Calls...........................................................................................................................30
Phone Call Options.............................................................................................................................30
Dialing Options............................................................................................................................31
Caller ID......................................................................................................................................31
Call Waiting.................................................................................................................................31
3-way Calling...............................................................................................................................32
Call Forwarding...........................................................................................................................32
In-call Options.............................................................................................................................33
Voicemail.............................................................................................................................................34
Voicemail Setup..........................................................................................................................34
Retrieve Your Voicemail Messages............................................................................................34
Voicemail Notification..................................................................................................................35
Visual Voicemail..................................................................................................................................35
Set up Visual Voicemail..............................................................................................................35
Review Visual Voicemail.............................................................................................................36
Visual Voicemail Options............................................................................................................36
Configure Visual Voicemail Settings...........................................................................................37
Change Your Main Greeting.......................................................................................................37
Edit the Display Name ................................................................................................................37
Logs ....................................................................................................................................................37
Call Settings........................................................................................................................................40
Contacts......................................................................................................................................................41
Get Started With Contacts..................................................................................................................41
Access Contacts.........................................................................................................................41
Find a Contact.............................................................................................................................41
Contacts Settings........................................................................................................................42
Add a Contact .....................................................................................................................................42
TOC ii

Save a Phone Number........................................................................................................................43
Edit a Contact......................................................................................................................................43
Add or Edit Information for a Contact .........................................................................................43
Assign a Picture to a Contact......................................................................................................43
Assign a Ringtone to a Contact..................................................................................................44
Link Contacts..............................................................................................................................44
Delete Contacts ..........................................................................................................................44
Save a Business Card as a Contact...................................................................................................45
Merge Contacts...................................................................................................................................45
Speed Dials.........................................................................................................................................45
Favorites .............................................................................................................................................46
Groups ................................................................................................................................................47
Share Contacts ...................................................................................................................................48
Export and Import Contacts................................................................................................................49
Accounts and Messaging............................................................................................................................51
Google Account...................................................................................................................................51
Create a Google Account............................................................................................................51
Sign In to Your Google Account .................................................................................................51
Access Gmail..............................................................................................................................51
Send a Gmail Message...............................................................................................................52
Read and Reply to Gmail Messages..........................................................................................52
Samsung Account...............................................................................................................................53
Email ...................................................................................................................................................53
Add an Email Account.................................................................................................................53
Add a Microsoft Exchange ActiveSync Account.........................................................................54
Compose and Send Email..........................................................................................................54
Reply To or Forward Email.........................................................................................................55
Manage Your Email Inbox...........................................................................................................55
Edit Email Settings......................................................................................................................57
Delete an Email Account.............................................................................................................57
Text and Multimedia Messaging.........................................................................................................57
Send a Text Message (SMS)......................................................................................................58
Send a Multimedia Message (MMS)...........................................................................................58
Save and Resume a Draft Message...........................................................................................59
New Messages Notification.........................................................................................................59
TOC iii

Managing Conversations............................................................................................................59
Messages Settings......................................................................................................................61
Messaging Plus...................................................................................................................................61
Social Networking Accounts ...............................................................................................................62
Facebook ....................................................................................................................................62
YouTube......................................................................................................................................62
Google+ ......................................................................................................................................63
Hangouts.....................................................................................................................................63
Apps and Entertainment..............................................................................................................................64
Google Play Store...............................................................................................................................64
Find and Install an App...............................................................................................................64
Create a Google Wallet Account ................................................................................................64
Open an Installed App ................................................................................................................65
Uninstall an App..........................................................................................................................65
Navigation...........................................................................................................................................65
Google Maps...............................................................................................................................65
Scout...........................................................................................................................................66
Samsung Apps....................................................................................................................................66
Music Apps..........................................................................................................................................66
Google Play Music......................................................................................................................66
Music...........................................................................................................................................67
Sprint Music Plus........................................................................................................................69
Google Play Movies & TV...................................................................................................................71
Google Play Books..............................................................................................................................71
Google Play Games............................................................................................................................71
Google Play Newsstand......................................................................................................................71
Sprint Money Express.........................................................................................................................72
Sprint Zone..........................................................................................................................................72
Sprint TV & Movies .............................................................................................................................72
NASCAR Mobile 2014.........................................................................................................................73
NBA Game Time.................................................................................................................................73
NextRadio ...........................................................................................................................................73
eBay....................................................................................................................................................73
Eureka Offers......................................................................................................................................74
Web and Data.............................................................................................................................................75
TOC iv

Wi-Fi....................................................................................................................................................75
Turn Wi-Fi On or Off ...................................................................................................................75
Turn Wi-Fi On and Connect to a Wireless Network....................................................................75
Internet................................................................................................................................................76
Chrome ...............................................................................................................................................77
Data Services General Information (Sprint Spark LTE and 3G Networks).........................................77
Sprint Spark LTE.........................................................................................................................77
Your User Name.........................................................................................................................77
Data Connection Status and Indicators......................................................................................78
Hotspot................................................................................................................................................78
Turn Hotspot On or Off ...............................................................................................................78
Connect a Device to Your Phone’s Hotspot ...............................................................................78
Virtual Private Networks (VPN)...........................................................................................................79
Prepare Your Phone for VPN Connection..................................................................................79
Add a VPN ..................................................................................................................................79
Connect to a VPN .......................................................................................................................81
Disconnect from a VPN...............................................................................................................81
Pictures and Video......................................................................................................................................82
Camera ...............................................................................................................................................82
Open the Camera .......................................................................................................................82
Take a Picture.............................................................................................................................83
Record Videos ............................................................................................................................83
Review Pictures and Videos from the Camera...........................................................................83
Configure the Camera.................................................................................................................85
Gallery.................................................................................................................................................87
View Photos and Videos.............................................................................................................88
Working with Photos...................................................................................................................90
Photos.................................................................................................................................................92
Video...................................................................................................................................................93
Tools and Calendar.....................................................................................................................................94
Bluetooth.............................................................................................................................................94
Turn Bluetooth On or Off.............................................................................................................94
Connect a Bluetooth Headset or Car Kit.....................................................................................94
Reconnect a Headset or Car Kit.................................................................................................95
Disconnect or Unpair from a Bluetooth Device...........................................................................95
TOC v

Send Information Using Bluetooth..............................................................................................96
Send Information from Your Phone to Another Device ..............................................................96
Receive Information Using Bluetooth .........................................................................................97
Calendar..............................................................................................................................................97
Add an Event to the Calendar.....................................................................................................97
Event Alerts.................................................................................................................................99
View Events ................................................................................................................................99
Erase Events.............................................................................................................................100
Calculator..........................................................................................................................................101
Clock .................................................................................................................................................101
Drive..................................................................................................................................................102
Dropbox.............................................................................................................................................102
Download the Desktop Application...........................................................................................103
Accessing Dropbox on Your Device.........................................................................................103
Manually Uploading a Picture to Dropbox ................................................................................103
Flipboard...........................................................................................................................................104
Google Now ......................................................................................................................................104
Google Search..................................................................................................................................104
Help...................................................................................................................................................104
Lookout Security ...............................................................................................................................104
Lumen Toolbar..................................................................................................................................104
Memo................................................................................................................................................105
My Files.............................................................................................................................................105
My Magazine.....................................................................................................................................106
Polaris Office 5..................................................................................................................................106
S Health ............................................................................................................................................106
S Voice..............................................................................................................................................108
Smart Remote...................................................................................................................................108
Configure Smart Remote..........................................................................................................108
Customize Your Smart Remote................................................................................................109
Use Your Smart Remote to Control Your TV............................................................................110
Voice Recorder .................................................................................................................................110
Voice Search.....................................................................................................................................112
microSD Card....................................................................................................................................113
Install a microSD Card..............................................................................................................113
TOC vi

Remove a microSD Card..........................................................................................................113
View microSD Card Memory.....................................................................................................114
Format a microSD Card............................................................................................................114
Unmount a microSD Card.........................................................................................................114
Transfer Files Between Your Phone and a Computer......................................................................114
Update Your Phone...........................................................................................................................115
Before Updating Your Firmware...............................................................................................115
Update Your Phone ..................................................................................................................116
Sprint Worldwide Wireless Service...........................................................................................................117
Activate Sprint Worldwide Service on Your Account........................................................................117
Your Phone’s SIM Card for International Roaming...........................................................................117
Set Network Mode Options...............................................................................................................117
Make and Receive Worldwide Calls.................................................................................................118
Sprint International Voicemail Service..............................................................................................119
Set Up Your Voicemail Access Number for International Use..................................................119
Access Your Voicemail Internationally......................................................................................119
International Voicemail Troubleshooting...................................................................................120
International Data Roaming..............................................................................................................120
Get Started With Sprint Worldwide Data Services....................................................................120
Access Email and Data Services Internationally on GSM/UMTS Networks.............................120
Access Email and Data Services on Internationally on CDMA Networks ................................121
International Roaming Status Messages..........................................................................................121
Contact Sprint for Assistance with International Service..................................................................122
Settings .....................................................................................................................................................124
Using Settings...................................................................................................................................124
Access Settings ........................................................................................................................124
Search Settings.........................................................................................................................124
Settings Options........................................................................................................................124
Wi-Fi Settings....................................................................................................................................125
Configure Wi-Fi Settings...........................................................................................................125
Advanced Wi-Fi Settings...........................................................................................................125
Wi-Fi Direct Settings .................................................................................................................126
Hotspot Settings................................................................................................................................127
Turn Hotspot On or Off .............................................................................................................127
Configure Hotspot.....................................................................................................................127
TOC vii

Allowed Devices........................................................................................................................128
Bluetooth Settings.............................................................................................................................128
Tethering Settings.............................................................................................................................129
Airplane Mode...................................................................................................................................130
Data Usage Settings.........................................................................................................................130
Location Settings...............................................................................................................................131
More Networks Settings....................................................................................................................132
Default Messaging App Settings...............................................................................................132
Mobile Networks Settings .........................................................................................................132
VPN Settings.............................................................................................................................133
Roaming Settings......................................................................................................................134
NFC Settings.....................................................................................................................................134
Turn NFC On or Off ..................................................................................................................134
Android Beam ...........................................................................................................................134
S Beam Settings .......................................................................................................................135
Tap and Pay..............................................................................................................................135
Nearby Devices Settings...................................................................................................................136
Printing Settings................................................................................................................................136
Screen Mirroring Settings .................................................................................................................138
Sound Settings..................................................................................................................................138
Sound Mode..............................................................................................................................138
Volume......................................................................................................................................139
Vibration Intensity .....................................................................................................................139
Ringtones..................................................................................................................................139
Vibrations..................................................................................................................................140
Notifications...............................................................................................................................140
Vibrate When Ringing...............................................................................................................140
Dialing Keypad Tone.................................................................................................................140
Touch Sounds...........................................................................................................................141
Screen Lock Sound...................................................................................................................141
Haptic Feedback.......................................................................................................................141
Emergency Tone.......................................................................................................................141
Samsung Keyboard Sound Settings.........................................................................................142
Samsung Applications Sound Settings.....................................................................................142
Music Effects.............................................................................................................................144
TOC viii

Display Settings ................................................................................................................................144
Brightness.................................................................................................................................144
Font...........................................................................................................................................145
Screen Rotation........................................................................................................................145
Smart Stay ................................................................................................................................145
Screen Timeout.........................................................................................................................145
Screen Mode.............................................................................................................................146
Auto Adjust Screen Tone..........................................................................................................146
Daydream..................................................................................................................................146
LED Indicator Settings..............................................................................................................147
Touch Key Light Duration .........................................................................................................147
Increase Touch Sensitivity........................................................................................................147
Wallpaper Settings............................................................................................................................148
Lock Screen Settings........................................................................................................................148
Screen Lock..............................................................................................................................148
Set a Swipe Screen Lock..........................................................................................................148
Set a Pattern Screen Lock........................................................................................................149
Set a Fingerprint Screen Lock..................................................................................................150
Set a PIN Screen Lock..............................................................................................................151
Set a Password Screen Lock....................................................................................................151
Multi Window Settings.......................................................................................................................152
Notification Panel Settings................................................................................................................153
Toolbox .............................................................................................................................................153
One-handed Operation Settings.......................................................................................................154
Easy Mode Settings..........................................................................................................................154
Accessibility Settings.........................................................................................................................154
Configure Vision Accessibility Settings.....................................................................................155
Configure Hearing Accessibility Settings..................................................................................156
Configure Dexterity and Interaction Settings............................................................................157
Configure Other Accessibility Settings......................................................................................158
Configure Accessibility Services...............................................................................................158
Blocking Mode Settings ....................................................................................................................159
Private Mode Settings.......................................................................................................................159
Finger Scanner..................................................................................................................................160
Motions and Gestures Settings.........................................................................................................160
TOC ix

Air View Settings...............................................................................................................................161
Accounts Settings .............................................................................................................................162
Cloud Settings...................................................................................................................................162
Backup and Reset Settings...............................................................................................................163
Language And Input Settings............................................................................................................163
Choose a Default Language.....................................................................................................163
Set a Default Input Method.......................................................................................................164
Samsung Keyboard Settings....................................................................................................164
Swype Settings .........................................................................................................................166
Google Voice Typing Settings...................................................................................................167
Speech Settings........................................................................................................................168
Mouse/Trackpad Settings.........................................................................................................169
Date and Time Settings ....................................................................................................................169
Safety Assistance..............................................................................................................................170
Accessories Settings.........................................................................................................................170
Battery Settings.................................................................................................................................171
Power Saving Settings......................................................................................................................171
Storage Settings................................................................................................................................172
Security Settings...............................................................................................................................172
Encryption.................................................................................................................................172
Passwords.................................................................................................................................173
Device Administration...............................................................................................................173
Security Update Service ...........................................................................................................174
Credential Storage....................................................................................................................174
Help...................................................................................................................................................174
Activate This Device..........................................................................................................................175
System Update Settings ...................................................................................................................175
About Device Settings.......................................................................................................................175
Application Manager Settings...........................................................................................................176
Default Applications Settings............................................................................................................176
Calendar Settings..............................................................................................................................177
Call Settings......................................................................................................................................177
Call Rejection............................................................................................................................178
Answering and Ending Calls.....................................................................................................178
Call Notification Pop-ups...........................................................................................................179
TOC x

In-call Status Pop-ups...............................................................................................................179
Show Caller Information............................................................................................................179
Call Alerts..................................................................................................................................179
Call Accessories .......................................................................................................................180
TTY Mode .................................................................................................................................180
Hearing Aids..............................................................................................................................180
Ringtones and Keypad Tones...................................................................................................181
Personalize Call Sound.............................................................................................................181
Noise Reduction........................................................................................................................181
US Dialing.................................................................................................................................182
International Dialing..................................................................................................................182
DTMF Tones.............................................................................................................................182
Voicemail Settings ....................................................................................................................182
Voice Privacy ............................................................................................................................182
Contacts Settings..............................................................................................................................183
Email Settings...................................................................................................................................184
Gallery Settings.................................................................................................................................187
Internet Settings................................................................................................................................187
Messages Settings............................................................................................................................189
S Voice Settings................................................................................................................................191
Copyright Information................................................................................................................................193
Index..........................................................................................................................................................194
TOC xi

Get Started
The following topics give you all the information you need to set up your phone and Sprint service the first
time.
Your Phone at a Glance
The following illustration outlines your phone’s primary features.
Set Up Your Phone
Before using your new phone, you must install and charge the battery.
Note: Your phone’s battery should have enough charge to turn the phone on and find a signal, complete
the setup wizard, set up voicemail, and make a call. You should fully charge the battery as soon as
possible.
Install the Battery
1. Using the slot provided, gently lift the cover off the phone.
2. Insert the battery, aligning the gold contacts on the battery with the gold contacts on the phone,
and gently press the battery into place.
3. Replace the battery compartment cover, making sure all the tabs are secure and there are no
gaps around the cover.
Get Started 1

Important: Before closing the cover, check to see if there is any foreign substance such as dust or sand
between the rubber on the back of the cover and the sealing area.
Note:Water-resistant and dustproof based on IP67 rating, which tests submersion up to 1 meter for up to
30 minutes. Not shockproof. Covers must be tightly closed.
Maintaining Water and Dust Resistance
This device is rated IP67 using the Ingress Protection rating system. The dust rating is 6 (highest level of
protection) and the water resistance rating is 7 (water resistant up to 1 meter for up to 30 minutes).
Despite this classification, your device is not impervious to water damage in any situation. It is important
that all compartments are closed tightly.
Follow these tips carefully to prevent damage to the device.
●Whenever your device gets wet, dry it thoroughly with a clean, soft cloth.
●Do not expose the device to salt water or ionized water, or to water over 1 meter deep for more
than 30 minutes. If your device is exposed to salt water, wash the device with fresh water then
dry thoroughly with a clean, soft cloth. Otherwise, when it dries, salt may accumulate and block
the microphone, earpiece, and speaker.
●When drying off your device, be sure to pat the earpiece (top front of phone), microphone (bottom
of phone), and speaker (rear of phone) with a clean, soft cloth to remove as much water as
possible.
●When making a call immediately after your device is wet, the microphone may have water in it
which may lower the volume that the other person will hear. After drying off the device, allow the
device to air-dry before making a call.
●The back and USB/Accessory Port covers may be loosened slightly if the device is dropped or
receives an impact. Ensure that all the covers are properly aligned and tightly closed. Otherwise,
they may not provide protection from water and dust.
Get Started 2

●Always keep the USB/Accessory Port cover clean and be careful to avoid damaging it.
Note: The touch screen may not be active in water.
Charge the Battery
1. On the bottom of the phone, gently lift the multipurpose jack cover to reveal the USB
Charger/Accessory Port.
2. Plug the USB cable into the Charger/Accessory Port on the bottom of the phone.
3. Plug the other end of the USB cable into the Charging Head, and then plug the Charging Head
into an electrical outlet to charge your battery. Fully charging a battery may take up to three
hours.
Note: Your phone supports USB 3.0 and USB 2.0, and includes a USB 3.0 cable for higher data transfer
speeds when connected to another USB 3.0 device. You can also use USB 2.0 cables (not included) to
charge and connect your phone.
Activate Your Phone
Follow the instructions below to activate your phone if it has not already been activated. Depending on
your account or how and where you purchased your phone, it may be ready to use or you may need to
activate it on your Sprint account.
●If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
●If you received your phone in the mail and it is for a new Sprint account or a new line of service, it
is designed to activate automatically.
Get Started 3

When you turn the phone on for the first time, you should see a Hands Free Activation
screen, which may be followed by a PRL Update screen and a Firmware Update screen.
Follow the onscreen instructions to continue.
●If you received your phone in the mail and you are activating a new phone for an existing number
on your account (you’re swapping phones), you can activate on your computer online or directly
on your phone.
Activate on your computer:
• Go to sprint.com/activate and complete the online instructions to activate your phone.
Activate on your phone:
• Turn on your new phone. (Make sure the old one is turned off.) Your phone will
automatically attempt Hands-Free Activation.
• Touch Activate to override auto-activation and start the manual activation wizard.
• Follow the onscreen prompts to complete the activation process.
To confirm activation, make a phone call. If your phone is still not activated, visit sprint.com/support for
assistance. If you do not have access to the Internet, call Sprint Customer Service at 1-888-211-4727
from another phone.
Note:Do not press the Power/Lock key while the phone is being activated. Pressing the Power/Lock
key cancels the activation process.
Complete the Setup
After you turn on your phone and activate it, your phone displays a Welcome screen. From the Welcome
screen follow the prompts to set up features and preferences on your phone.
Note: In some cases, you may be able to complete the setup process before your phone has been
activated on your Sprint account.
1. At the Welcome screen, choose options, and then tap Start to begin setup:
Language: Choose the default language for your phone’s operation.
Accessibility: Configure settings to access settings to improve the accessibility of your
phone’s features if you are visually impaired or hard of hearing.
2. Follow the onscreen instructions to complete setup for each topic. Tap Next, or the right arrow, to
move through the steps. You can skip options to continue to the next one. During setup, you may
see these options:
Wi-Fi: By default, your phone prompts you to use Wi-Fi when accessing data services. Tap a
Wi-Fi access point to connect to it, or you can continue setup using your phone’s connection
to the wireless network.
EULA & Diagnostic Data: Read the End User License Agreement (EULA) and then tap the
check box to confirm that you understand and agree to it terms and conditions. If you do not
Get Started 4

agree to the EULA, you cannot continue with setup. If you consent to provide diagnostic and
usage data to Samsung, tap Yes, or tap No thanks.
Got Google?: Your phone uses your Google account to provide access to many features
and apps. Complete the steps to sign in to your current Google account, or sign up for a new
Google account right from your phone. You can also skip signing in to your Google account,
or sign in later.
Google services: Select Google service preferences, including Backup & Restore, Location
and Communication options.
Entertainment: You can set up Google Wallet with a credit card to use with Google Wallet to
purchase items from Google Play.
This phone belongs to: Enter your First and Last name, to personalize Google features and
apps.
Samsung account: Some apps and features use your Samsung account. You can sign in to
your Samsung account, or follow the prompts to create a new account.
Dropbox: Dropbox provides Web-based “cloud” storage, so you can save your pictures and
videos to the web, and any computers you link to. If you create a Dropbox account during
setup, you can get a 50GB Dropbox account for 2 years. You can create a new account here,
or sign in to your existing Dropbox account.
Device name: Your device name is how you and other devices identify your phone, such as
when sharing via Bluetooth or Wi-Fi Direct. If you want to use a different name, tap the field
and enter a name.
Easy mode: Easy mode offers a simpler home screen layout, with larger text and icons. Tap
the check box to turn on Easy mode. You can also choose Easy mode from Settings at any
time.
3. Tap Finish to complete setup.
You may see a series of informational or update screens. Follow the prompts to continue.
Note: During or after setup, you may see a Sprint Connections Optimizer notice. Read the notice and
then touch I Agree to allow your phone to connect automatically to the best available data network,
including Wi-Fi. To turn Connections Optimizer off at any time, from home touch Apps >
Settings > More networks > Mobile networks > Connections optimizer and uncheck the
box. See Mobile Networks Settings for details.
Set Up Voicemail
Your phone automatically transfers all unanswered calls to voicemail, even if your phone is in use or
turned off. You should set up your Sprint Voicemail and personal greeting as soon as your phone is
activated. Always use a password to protect against unauthorized access.
Get Started 5

Note: Voicemail Password – Sprint strongly recommends that you create a password when setting up
your voicemail to protect against unauthorized access. Without a password, anyone who has access to
your phone is able to access your voicemail messages.
1. From home, tap Phone.
If your screen is locked, press the Power/Lock key to turn on the display and then swipe your
screen in any direction. See Turn Your Screen On and Off.
2. Touch and hold to dial your voicemail number.
3. Follow the system prompts to:
Create your password.
Record your name announcement.
Record your greeting.
Tip: You can also access and set up voicemail with the Visual Voicemail app. From home, tap Apps
> Voicemail, and then tap Personalize now.
Sprint Account Information and Help
Find out about account passwords and information about managing your account and finding help.
Sprint Account Passwords
As a Sprint customer, you enjoy unlimited access to your personal account information, your voicemail
account, and your data services account. To ensure that no one else has access to your information, you
will need to create passwords to protect your privacy.
Account User Name and Password
If you are the account owner, you will create an account user name and password when you sign on to
sprint.com/mysprint. (Click Sign in/Sign up and then click Sign up now! to get started.) If you are not the
account owner (if someone else receives the bill for your Sprint service), you can get a sub-account
password at sprint.com/mysprint.
Voicemail Password
You’ll create your voicemail password when you set up your voicemail. See Set Up Voicemail for more
information on your voicemail password.
Data Services Password
With your Sprint phone, you may elect to set up an optional data services password to control access and
authorize Premium Service purchases.
For more information, or to change your passwords, sign on to sprint.com/mysprint.
Get Started 6

Manage Your Account
Manage your Sprint account from your computer, your Sprint phone, or any other phone.
Online: sprint.com/mysprint
●Access your account information.
●Check your minutes used (depending on your Sprint service plan).
●View and pay your bill.
●Enroll in Sprint online billing and automatic payment.
●Purchase accessories.
●Shop for the latest Sprint phones.
●View available Sprint service plans and options.
●Learn more about data services and other products like games, ring tones, screen savers, and
more.
From Your Sprint Phone
1. From home, tap Phone.
2. Do any of the following:
Tap to access a summary of your Sprint service plan or to get
answers to other questions.
Tap to make a payment.
Tap to check minute usage and account balance.
Note: For additional account information, you can access Sprint Zone from your device. From home, tap
Apps > Sprint Zone.
Sprint Support Services
Sprint 411 and Sprint Operator Services let you easily access information and calling assistance from
your Sprint phone.
Sprint 411
Sprint 411 gives you access to a variety of services and information, including residential, business, and
government listings; movie listings or show times; driving directions, restaurant reservations, and major
local event information. You can get up to three pieces of information per call, and the operator can
automatically connect your call at no additional charge.
Get Started 7

There is a per-call charge to use Sprint 411, and you will be billed for airtime.
1. From home, tap Phone.
2. Tap .
Sprint Operator Services
Sprint Operator Services provides assistance when you place collect calls or when you place calls billed
to a local telephone calling card or third party.
1. From home, tap Phone
2. Tap .
Note: For more information or to see the latest in products and services, visit us online at
sprint.com/mysprint.
Get Started 8