Samsung GreatCall Administrator Guide

How-To Guide
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Model SPH-a310 and SPH-a310ZRA/Dual Band Tri-Mode/Part # GH68-32505A
greatcall.com
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Welcome to the GreatCall®Family.
Thank you for choosing the Jitterbug® . At GreatCall, we’ve made it easy for you to stay
connected to friends and family with the simplicity of the Jitterbug, our service
professionals, and our innovative Apps designed to keep you connected, safe and
healthy. This helpful guide contains all the information you need to start using your new
cell phone. And if you have any questions or need assistance, you can count on us to be
here for you.
Best Regards,
Your friends at GreatCall.
Magenta - pms 226
Cyan - pms 298
Violet - pms 2603
Orange - pms 143
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Table of Contents
2 Table of Contents
Table of Contents
Table of Contents I
Table Of Contents
Section 1: Getting Started ....................................................................... 1
How To Use This Guide.................................................................................................. 2
Key Items In The Jitterbug Box ....................................................................................... 3
Using The Battery.......................................................................................................... 4
Installing And Removing The Battery ............................................................................. 4
• ToInstallTheBattery............................................................................................. 4
• ToRemoveTheBattery .......................................................................................... 5
Charging The Battery..................................................................................................... 6
• UsingTheBatteryCharger ..................................................................................... 6
Battery Level Indicator .................................................................................................. 7
The Front Of Your Jitterbug............................................................................................. 8
The Back Of Your Jitterbug ........................................................................................... 10
The Inside Of Your Jitterbug ......................................................................................... 12
How To Read The Inside Display .................................................................................. 14
Using Your Jitterbug For The First Time ......................................................................... 16
• TurningYourJitterbugOn .................................................................................... 16
• YourMainScreen................................................................................................ 17
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Table of Contents
II Table of Contents
Table of Contents
Table of Contents III
• ReceivingACallWhenYourJitterbugIsOpen....................................................... 42
Ending A Call .............................................................................................................. 42
Ignoring A Call ............................................................................................................ 43
• ToIgnoreACallWhenYourJitterbugIsClosed ..................................................... 43
• ToIgnoreACallWhenYourJitterbugIsOpen ....................................................... 43
VibrateMode.............................................................................................................. 44
Adjusting The Ringer Volume....................................................................................... 44
AdjustingTheEarpieceSpeakerVolume...................................................................... 46
CallWaiting ................................................................................................................ 47
Section 3: Phone Book .......................................................................... 51
Adding, Changing And Deleting Numbers.................................................................... 52
• Option1:UseTheOperator................................................................................. 53
• Option2:Usingwww.MyGreatCall.com ............................................................... 54
– CreateANewMemberAccount ..................................................................... 54
• Option3:OnYourJitterbug ................................................................................. 56
– Adding A Contact Directly On Your Jitterbug................................................... 56
– ModifyingAContactDirectlyOnYourJitterbug .............................................. 58
– Deleting A Contact Directly On Your Jitterbug................................................. 60
• MakingYourFirstCall.......................................................................................... 21
• ToTurnYourJitterbugOff..................................................................................... 22
Personalize Your Jitterbug ........................................................................................... 23
Operator Assistance.................................................................................................... 25
• ToCallAnOperator ............................................................................................. 26
GettingMoreInformation............................................................................................ 27
GreatCallCustomerService ......................................................................................... 28
Emergency911Service............................................................................................... 29
• ToMakeAnEmergencyCall................................................................................. 29
Section 2: Placing And Receiving Calls..................................................33
Placing A Call.............................................................................................................. 34
• DialingManually................................................................................................. 34
• UsingAnOperatorToMakeACall........................................................................ 35
• UsingYourPhoneBookToMakeACall ................................................................ 36
Speakerphone ............................................................................................................ 38
Receiving A Call .......................................................................................................... 40
• IndicatorsOfAnIncomingCallWhenYourJitterbugIsClosed .............................. 40
• ReceivingACallWhenYourJitterbugIsClosed..................................................... 41
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Table of Contents
IV Table of Contents
Table of Contents
Table of Contents V
SettingUpVoiceMail.................................................................................................. 84
ChangingYourVoiceMailGreeting .............................................................................. 85
LettingYouKnowThatYouHaveVoiceMailMessages ................................................. 86
ListeningToVoiceMailMessages................................................................................ 87
ListeningToSavedVoiceMailMessages ..................................................................... 88
Section 8: Jitterbug SimpleText ............................................................. 91
UsingJitterbugSimpleTextService .............................................................................. 92
ReceiveANewTextMessage ....................................................................................... 93
ReadANewTextMessage ........................................................................................... 94
ReplyToATextMessage.............................................................................................. 95
SavingAndDeletingTextMessages............................................................................. 97
• SavingTextMessages ......................................................................................... 97
• DeletingTextMessages....................................................................................... 99
– Deleting A New Text Immediately After Reading............................................. 99
– DeletingAnOldTextFromYourSavedMessages......................................... 102
SendingANewTextMessage .................................................................................... 103
ModesForCreatingYourOwnTextMessage .............................................................. 107
– 123Mode .................................................................................................. 107
Section 4: Call History ........................................................................... 63
UsingCallHistoryToSeeRecentCalls ......................................................................... 64
• ToReviewCallHistory ......................................................................................... 64
ReturningMissedCallsAndRedialing ......................................................................... 66
Section 5: Settings ................................................................................69
UsingYourSettings..................................................................................................... 70
• SelectingTheColorOfTheInsideDisplay ............................................................ 71
• ChangingRingTones .............................................................................................. 73
• TurningTheStart-UpJitterbugJingleOnAndOff .................................................. 75
– Turning The Jingle Off.................................................................................... 75
– Turning The Jingle On .................................................................................... 76
•Bluetooth®.......................................................................................................... 77
Section 6: Voice Dial..............................................................................79
Using Voice Dial.......................................................................................................... 80
Section 7: Voice Mail .............................................................................83
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Table of Contents
VI Table of Contents
Table of Contents
Table of Contents VII
– ABCMode .................................................................................................. 108
– Abc-SMode................................................................................................ 108
– Abc-WMode............................................................................................... 109
– abcMode ................................................................................................... 109
Section 9: Bluetooth............................................................................111
About Bluetooth ....................................................................................................... 112
UsingYourJitterbugWithTheSamsungWEP470PremiumBluetoothHeadset .......... 114
Turning The Bluetooth Feature On Your Jitterbug On And Off ...................................... 114
• TurningTheBluetoothFeatureOn ..................................................................... 114
• TurningTheBluetoothFeatureOff ..................................................................... 116
SettingYourSamsungWEP470PremiumBluetoothHeadsetToPairingMode........... 117
SettingYourJitterbugToPairingMode....................................................................... 119
AnsweringACallWhenPairedWithYourBluetoothHeadset...................................... 123
EndingACallWhenPairedWithYourBluetoothHeadset ........................................... 123
• ToEndACallWhenYourJitterbugIsOpen ......................................................... 123
• ToEndACallWhenYourJitterbugIsClosed ....................................................... 123
Bluetooth Battery Life ............................................................................................... 124
Health And Safety Information.............................................................127
The Fine Print.......................................................................................173
Index....................................................................................................188
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Section1
VIIIGettingStarted
Section1
GettingStarted1
Section 1
Getting Started
This section explains how to start using your Jitterbug phone.
Topics
• HowToUseThisGuide
• KeyItemsInTheJitterbugBox
• UsingTheBattery
• InstallingAndRemovingTheBattery
• ChargingTheBattery
• BatteryLevelIndicator
• TheFrontOfYourJitterbug
• TheBackOfYourJitterbug
For more information about GreatCall, visit us online at www.GreatCall.com.
• TheInsideOfYourJitterbug
• HowToReadTheInsideDisplay
• UsingYourJitterbugForTheFirstTime
• PersonalizeYourJitterbug
• OperatorAssistance
• GettingMoreInformation
• GreatCallCustomerService
• Emergency911Service
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Section1
2GettingStarted
Section1
GettingStarted3
Key Items In The Jitterbug Box
TheJitterbugboxyoureceivedincludeseverythingyouneedtogetstarted:
1. Jitterbug cell phone.
2. Rechargeable Battery – snaps into the back of your Jitterbug.
3. Battery Charger – to charge your battery.
1
How To Use This Guide
This “How-To Guide” is divided into 9 sections that describe the features of your
Jitterbugandhowtousetheminafewsimplesteps.Werecommendthatyoureadthe
entire guide and keep it handy for easy reference.
You can also skip directly to the section you’re looking for by using the Table of Contents
on page I, the purple side tabs on each page or the Index on page 188.
Throughout this guide, we have included the following illustrations, images and symbols
tohighlightusefulinformation:
Afewfeaturesinthisguidemightbetrickyforarsttimecellphoneuser.Ifyouneed
assistance, please give us a call anytime, 24 hours a day, seven days a week, at
1-800-733-6632 or visit www.GreatCall.com.
2 3
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Section1
4GettingStarted
Section1
GettingStarted5
Using The Battery
TheJitterbugRechargeableBatteryisdesignedtodeliveranefcientchargetoyour
Jitterbug for up to 10 to 12 days of standby time.
Installing And Removing The Battery
To Install The Battery:
1.Slidetheroundedendofthebatteryintothebackofyour
Jitterbug, lining up the gold contacts on the battery with the
gold contacts inside the phone.
2. Press the top of the battery down until it snaps into place.
To Remove The Battery:
1. If the phone is on, turn it off by opening your Jitterbug and holding down the
button until the Jitterbug logo appears. The phone will then turn off.
2. Turn the phone over and press the battery release
button .
3. Lift the battery 2up and away from your Jitterbug by
using the slots on each side.
The Jitterbug Rechargeable Battery must be fully charged before using the
phoneforthersttime.Werecommendaninitialchargeofupto12hours.
Failure to do so may damage your battery. If you use your Jitterbug without
charging the battery, and it is critically low, it will turn itself off.
1
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Section1
6GettingStarted
Section1
GettingStarted7
Charging The Battery
Your Jitterbug can be charged with the included Battery Charger or with the Car Charger
that can be purchased by visiting www.GreatCall.com/accessories.
Using The Battery Charger:
1. A Battery Charger is included in the box with your Jitterbug.
2. Plug the large end of the Battery Charger into a standard
wall outlet (110/220 VAC).
3. Plug the smaller end with the black arrow indicator facing up into the
Power Connector. You’ll see a “Charging” message on the Outside Display.
4.Whenthebatteryisfullycharged,you’llseea“Charging Completed” message on
theOutsideDisplay.PleasereferenceSection1,page9formoreinformationonthe
Outside Display.
Battery Level Indicator
Jitterbug phones remind you to charge your battery. Reminders appear on the Inside
Displaywiththefollowingmessages:
• Battery Low – a low battery alert and a message will tell you that your battery is
beginning to get low.
 • Battery Critical – a low battery alert and a message will appear when the battery has
approximately 15% of battery life remaining.
 JitterbugbatterieshavebeendesignedspecicallyfortheJitterbugphone.
Using other batteries could damage your Jitterbug and may void your warranty.
You can easily check the remaining charge on the Jitterbug battery by
navigating to the Phone Info menu and pressing the button to view.
PleasereferenceSection1,page18formoreinformationonPhone Info.
Black arrow
indicator
facing up.
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Section1
8GettingStarted
Section1
GettingStarted9
The Front Of Your Jitterbug
1. Internal Antenna
2. Volume Button
3. Power Connector and
Accessory Connector
4. Outside Display
5. Light Signal
1. Internal Antenna – connects with the cellular network so you can use your Jitterbug.
2. Volume Button – adjusts the ringer volume or the earpiece speaker volume during a
call. (To silence the ringer during an incoming call, press the volume button.)
3. Power Connector and Accessory Connector – links the Battery Charger and several
accessories to your Jitterbug.
4. Outside Display – indicates when you have an incoming call or message.
5. Light Signal – the area around the volume button will light up for incoming calls or
whenthephoneisfullycharged.ThefollowinglistoutlinestheLightSignalsandwhat
eachonemeans:
 •TheLightSignalisonwhen the battery is completely charged.
 •TheLightSignalashescontinuallytoindicatethefollowing:
  •Amissedcall
  •AmissedTextMessage
  •AnewVoiceMail
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Section1
10GettingStarted
Section1
GettingStarted11
The Back Of Your Jitterbug
1. Battery Release
Button
2. Rechargeable
Battery
3. Lanyard Connector
1. Battery Release Button – depresses to release the battery.
2. Rechargeable Battery – delivers power to make your Jitterbug function.
3. Lanyard Connector – makes it easy to attach a lanyard or wrist strap to carry
your Jitterbug.
To purchase a Jitterbug lanyard or any other Jitterbug accessory, visit us online
at www.GreatCall.com/accessories.
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Section1
12GettingStarted
Section1
GettingStarted13
The Inside Of Your Jitterbug
1. Earpiece Speaker
2. Inside Display
3. Up/Down Button
4. Speakerphone Button
5. Button
6. Power Connector and
Accessory Connector
7. Patented
Ear Cushion
8. Power Button
9. Button
10. Microphone
1. Earpiece Speaker – to hear the caller loud and clear.
2. Inside Display – shows all the information you need to operate your Jitterbug.
3. Up/Down Button – for navigating between screens on the Inside Display.
4. Speakerphone Button – for sharing conversations with others nearby.
5. Button – allows you to answer “Yes” to questions or commands on the Inside Display.
6. Power Connector and Accessory Connector – linksthe BatteryCharger and some accessories to
your Jitterbug.
7. Patented Ear Cushion – fits comfortably around your ear while reducing unwanted noise.
8. Power Button – turns your Jitterbug on and off.
9. Button – allows you to answer “No” to questions or commands on the Inside Display.
10. Microphone – picks up the sound of your voice for calls and Voice Dialing.
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Section1
14GettingStarted
Section1
GettingStarted15
How To ReadThe Inside Display
Throughout this guide, the screen on the inside of your Jitterbug is referred to as the
Inside Display. The following diagram explains the areas of the Inside Display and how
to use them, using the Phone Book as an example.
1. Feature Area
2. Detail Area
3. Action Line
1. Feature Area–thetopoftheInsideDisplayistheFeatureArea.Itidentiesthe
feature you are using. For example, when you are in the Phone Book, you will see
“PHONE BOOK” in the Feature Area.
2. Detail Area – the middle of the Inside Display provides the details of each feature. For
example, information such as detailed entries from your Phone Book, will appear in
this area.
3. Action Line – the bottom of the Inside Display is the Action Line where
questions or commands are displayed. You can respond by pressing
the or buttons.
4. Additional Entries Exist – the small arrows at the top and bottom of the Inside
Display indicate when entries are available before or after the current screen. Use the
“Up/Down” button to scroll through entries.
4. Additional
Entries Exist
If you are ever not sure what to do, simply press or buttons to
answer the question at the bottom of the Action Line.
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Section1
16GettingStarted
Section1
GettingStarted17
UsingYour Jitterbug For The First Time
Turning Your Jitterbug On:
1. Open your Jitterbug.
2. Press the button in the upper right corner of the keypad until your Jitterbug
turns on and the Jitterbug logo appears on the Inside Display.
3.Whenyouhearadialtone,yourJitterbughasserviceandisreadytouse.Ifa
connection is not possible, a “No Service” message will appear on the Outside
Display and a dial tone will not be heard.
Your Main Screen:
For your convenience, each time you turn your Jitterbug on, you
will see the Main Screenasshowinthefollowingdiagram:
The Main Screen will display your Jitterbug phone
number at the top of the screen as shown in the
following screen as, “My # 800-733-6632.”
The Main Screen is where you access the features on your
Jitterbug. Your Jitterbug is designed with the following four
featuresinstalledinyourphone:
1. Phone Book – store up to 50 of the names and numbers that you call most often.
Operators can even set-up the Phone Book for you. PleasereferenceSection3,
page 51 for more information.
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Section1
18GettingStarted
Section1
GettingStarted19
2. Call History – an easy way to review your last ten incoming, outgoing and missed
calls,listedwiththemostrecentrst. PleasereferenceSection4,page63for
more information.
3. Phone Info – gives you the following important points of information about your Jitterbug.
•Myphonenumber
   •Batterylife
   •Signalstrength
   •Approximateminutesusedpermonth
4. Settings – the following items can be changed from within the Settings feature.
•ColoroftheInsideDisplay
   •RingTones
   •TheJitterbugstart-upJingle
   •Bluetooth
PleasereferenceSection5,page69formoreinformation.
You can easily access all of your features within the Main Screen using three simple
buttons located at the top of the keypad.
 • Usethe“Up/Down” button to scroll through the features of the Main Screen.
 • Whenthefeatureyouwanttoselectishighlightedingrayinthemiddleofthe
Inside Display, press the button to select that feature.
 • The button enables you to answer “No” to questions in the Action Line and
return to a previous screen. If you make a mistake while dialing a number or typing
  aTextMessage,youcanalwayspressthe button to back up and delete what
you entered.
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Section1
20GettingStarted
Section1
GettingStarted21
For your ease-of-use, you can change the start-up screen of your Jitterbug.
Forexample,youmaynditeasiertohaveyourJitterbugstartdirectlyinyour
Phone Book each time you turn your Jitterbug on. You have three options to
choosefromasyourstart-upscreen:
1. Main Screen – your new Jitterbug comes with this turned on.
2. Phone Book – please see page 51 to learn more about your Phone Book.
3. Voice Dial – see page 79 to learn more about Voice Dial.
To change your start-up screen, please give us a call anytime, 24 hours a day,
seven days a week, at 1-800-733-6632 or visit us at www.GreatCall.com.
Making Your First Call:
1. You can make a call directly from your Main Screen at any time by using your keypad.
Simplyenterthetendigitphonenumberandpressthe button to dial.
2. You will see “Calling...” on the Inside Display followed by
“Connected”conrmingyouareconnected–asdisplayed
on the following screen.
3. Whenyourcallisnished,pressthe button or close
your Jitterbug to end the call.
4. You can also make a call directly from your Phone Book.
StartingfromtheMain Screen, use the “Up/Down” button
to scroll to the “Phone Book” and press the button.When
youndthedesirednameandnumber,pressthe button
again to make the call.
Tolearnmoreaboutplacingandreceivingcalls,pleasereferenceSection2,page33.
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Section1
22GettingStarted
Section1
GettingStarted23
To Turn Your Jitterbug Off:
1. Press and hold the button in the upper right corner of the keypad until the
Jitterbug logo appears in the Inside Display.
2. Your Jitterbug will then turn off.
PersonalizeYour Jitterbug
In addition to these four features that come with your new Jitterbug, the following
additional services and features are available to make the most of your Jitterbug
experience:
Voice Mail – callers can leave messages for you when you are unavailable to answer
your Jitterbug. PleasereferenceSection7,page83formoreinformation.
Jitterbug SimpleText – enables you to communicate short messages to friends and
family. PleasereferenceSection8,page91formoreinformation.
Call Waiting–ifanothercallcomesinwhenyouareonacall,youwillbenotiedbyan
audible tone and may switch over to the new call. PleasereferenceSection2,page47
for more information.
International Dialing–ifyouexpecttomakecallsbeyondtheU.S.orCanada,consider
adding our convenient International Calling option to your account. Please reference
Section1,page30formoreinformation.
WerecommendkeepingyourJitterbugonatalltimesandchargingit
overnight so you can always stay connected.
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Section1
24GettingStarted
Section1
GettingStarted25
Voice Dial – this free service enables you to retrieve a name that has been stored into
your Phone Book by speaking the exact name into the microphone. Please reference
Section6,page79formoreinformation.
MyCalendar–JitterbugMyCalendarisafreeservicethathelpsyoukeeptrackof
important dates, appointments, birthdays and more right on your phone. Please
reference www.GreatCall.com for more details on this service.
You can personalize your Jitterbug with only the features and additional services that
you want. Please call us at 1–800–733–6632. We’llbegladtoassistyou.
Our offerings of additional services and features will continue to grow as we
are aways thinking of new ways to add value to your GreatCall experience. Be
sure to visit us online to check for the latest GreatCall services at
www.GreatCall.com/personalize.
Operator Assistance
LiveOperatorsareavailable24hoursaday,sevendaysaweek,andcanhelpyou:
1. Update and manage your Phone Book.
2. Look up a residential, business or government phone number.
3.ConnectyoutoanynumberintheU.S.orCanada.
4. Place calls to anyone in your Phone Book.
5.Addeventsandappointmentstoyourcalendar(ifMyCalendarisenabled).
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Section1
26GettingStarted
Section1
GettingStarted27
To Call An Operator:
1. Open your Jitterbug.
2. Press the button on the keypad.
3. Press the button to place the call.
 MinutesareusedwhilespeakingwiththeOperatorandforthelengthofany
call they connect for you. If the Operator performs one of the convenient items
listedabove,anadditionalveminuteswillbedeductedfromyouraccountfor
theservice.Mostwirelesscarrierschargeover$1forsimilarservices;wekeep
itsimplebydeductingonlyveminutes.
Getting More Information
GreatCall customers have access to two unique websites that are easy to navigate and
explore – www.GreatCall.com and www.MyGreatCall.com.
The main GreatCall website – www.GreatCall.com – is the place for more information
about the company, to read about new services available, to shop for Jitterbug
accessories or get answers to frequently asked questions.
GreatCall customers have exclusive access to www.MyGreatCall.com where you can
update your Phone Book, view your monthly minutes used, review your monthly bill
andupdateyourprole.Formoreinformationonwww.MyGreatCall.com please
referenceSection3,page51.
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