Samsung S32AM502HN User manual

The color and the appearance may differ depending on the product, and the specifications are
subject to change without prior notice to improve the performance.
The contents of this manual are subject to change without notice to improve quality.
© Samsung
Samsung owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung is
prohibited.
Trademarks other than that of Samsung are owned by their respective owners.
User Manual
S24AM50* S27AM50* S32AM50* S32AM70* S43AM70*

Contents
Contents
Screen Sharing (Smart View) with your Mobile Device
36 Using the Tap View
36 Enabling the Tap View
Switching between external devices connected to the product
37 Editing the name and icon of an external device
38 Enabling the Auto Source Switch+
38 Using additional functions
Connection Notes
39 Connection notes for HDMI
40 Connection notes for USB Type-C
40 Connection notes for computers
40 Connection notes for mobile devices
Remote Control and Peripherals
About the Samsung Smart Remote
45 Connecting the Samsung Smart Remote to the product
Using Anynet+ (HDMI-CEC)
46 Connecting an external device through Anynet+ and using
their menus
46 Read before connecting an Anynet+ (HDMI-CEC) device
Controlling the product with a Keyboard, Mouse, or Gamepad
47 Connecting a USB keyboard, mouse, or gamepad
47 Connecting a Bluetooth keyboard, mouse, or gamepad
48 Using the keyboard and mouse
49 Setting up the input devices
Entering Text using the On-Screen Virtual Keyboard
Before Using the Product
Safety Precautions
6 Electricity and Safety
7 Installation
8 Operation
Cleaning
Correct posture to use the product
Preparations
Installation
12 Attaching the Stand
16 Precautions for moving the product
18 Checking the space around the product
19 Adjusting the Product Tilt and Height
22 Rotating the Product
23 Anti-theft Lock
24 Wall Mount Kit Specifications (VESA)
Control Panel
Connections
Ports
Tidying Up the Connected Cables
Connection Guide
Connecting to the Internet
34 Checking the Internet connection status
34 Establishing a wireless Internet connection
35 Resetting Your Network
35 Turning on the product with a mobile device
35 Changing the name of the product

Smart Features
Using Smart Hub
52 Displaying the Home Screen
57 Launching Smart Hub automatically
57 Launching the last used app automatically
57 Testing Smart Hub connections
57 Resetting Smart Hub
Using a Samsung account
58 Signing in to a Samsung account
58 Creating a new account
59 Managing your Samsung account
Using Remote Access
60 Connecting a Remote PC
63 Playing Multimedia Content on a Remote PC
64 Using Screen Sharing (Wireless)
64 Using Samsung DeX
64 Using Office 365
64 Adding the Cloud Service
65 Using Cloud Service
Using the Apps Service
67 Installing an app
67 Launching an app
68 Managing installed apps
Playing pictures/video/music
71 Playing multimedia content on a PC or mobile device
71 Playing multimedia content on a USB device
71 Listening to your mobile device sound through the speaker
using Sound Mirroring
72 Buttons and functions available while playing multimedia
content
75 Using Bixby
Picture and Sound
Adjusting the Picture Quality
80 Choosing a picture mode
80 Setting a Eye Care
81 Configuring advanced picture settings
Setting the Viewing Environment for External Devices
82 Using Input Signal Plus
82 Using HDMI Black Level
Changing the Picture Size and Position
83 Changing the picture size settings
83 Filling the picture in the screen
83 Adjusting the picture position
Configuring a Sound Mode and Expert Settings
84 Choosing a sound mode
84 Configuring advanced sound settings
Using the Sound Support Functions
86 Selecting speakers
86 Listening to the product through Bluetooth devices
87 Listening to the product through a Samsung audio device that
supports the Wi-Fi function
System and Support
Using the Time Functions and the Timers
88 Adjusting the clock for DST and time zone
89 Changing the current time
89 Setting the clock manually
89 Using the sleep timer
89 Turning off the product using the off timer
89 Using the Standby Mode Timer

Using the Auto Protection Time and Energy Saving Functions
90 Setting the Auto Protection Time
90 Reducing the energy consumption of the product
Updating the Software
91 Updating through the Internet
91 Updating through a USB device
91 Updating the product automatically
Audio and Video Functions for the Visually or Hearing Impaired
92 Running the accessibility functions
92 Running Accessibility Shortcuts
92 Enabling voice guides for the visually impaired
93 Changing the volume, speed, pitch, and the product
background volume of the Voice Guide
93 The product screen is turned off but audio continues
93 White text on black background (high contrast)
93 Enabling audio for the video description function
93 Setting the screen to black and white
93 Enlarging the font (for the visually impaired)
94 Showing captions
94 Splitting the caption
94 Selecting the caption language
94 Setting the digital caption related options
95 Listening to the product through Bluetooth devices (for the
hearing impaired)
95 Configuring the repeat settings for remote control buttons
96 Using Voice Assistants on the product
Using Other Functions
97 Changing the menu language
97 Setting up a password
97 Selecting Usage or Retail Mode
98 Managing External Devices
98 Using AirPlay
98 Restoring the product to the factory settings
Precautions and Notes
Read Before Using Apps
Read Before Using the Internet Function
101 Read before setting up a wireless Internet connection
Read Before Playing Photo, Video, or Music Files
102 Limitations to the use of photo, video, and music files
103 Supported subtitles
104 Supported image formats and resolutions
104 Supported music formats and codecs
105 Supported video codecs
Read After Installing the product
107 Picture sizes and input signals
108 Installing an anti-theft lock
Supported Resolutions for UHD Input Signals
108 If Input Signal Plus is set to Off
108 If Input Signal Plus is set to On
Read Before Connecting a Computer (Supported Resolutions)
109 VESA DMT
110 VESA CVT
Supported Resolutions forVideo Signals
111 CTA-861
112 List of graphic cards supporting HDR10
Read Before Using Bluetooth Devices
113 Restrictions on using Bluetooth

Installing the Software
Easy Setting Box
114 Restrictions and Problems with the Installation
114 System Requirements
Driver Installation
Troubleshooting
Picture Issues
115 Testing the picture
Sound and Noise Issues
119 Testing the sound
External Device Connectivity Issues
Network Issues
Anynet+ (HDMI-CEC) Issues
Remote Control Issues
Apps
Media Files
Voice Assistant Issues
Other issues
Diagnosing product operational issues
Getting Support
131 Getting support through Remote Management
131 Finding the contact information for service
Q & A
Specifications
General
Appendix
Responsibility for the Pay Service (Cost to Customers)
135 Not a product defect
135 A Product damage caused by customer’s fault
136 Others
Licenses

- 6 -
Before Using the Product
Safety Precautions
Warning
A serious or fatal injury may result if instructions are not followed.
Caution
Personal injury or damage to properties may result if instructions are not followed.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE NO USER SERVICEABLE
PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.
This symbol indicates that high voltage is
present inside. It is dangerous to make any
kind of contact with any internal part of this
product.
AC voltage: Rated voltage marked with this
symbol is AC voltage.
This symbol indicates that this product has
included important literature concerning
operation and maintenance.
DC voltage: Rated voltage marked with this
symbol is DC voltage.
Class II product: This symbol indicates that a
safety connection to electrical earth (ground)
is not required. If this symbol is not present
on a product with a mains lead, the product
MUST have a reliable connection to protective
earth (ground).
Caution. Consult instructions for use: This
symbol instructs the user to consult the user
manual for further safety related information.
Electricity and Safety
Warning
●Do not use a damaged power cord or plug, or a loose power socket.
●Do not use multiple products with a single power socket.
●Do not touch the power plug with wet hands.
●Insert the power plug all the way in so it is not loose.
●Connect the power plug to a grounded power socket (type 1 insulated devices only).

- 7 -
●Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy object.
●Do not place the power cord or product near heat sources.
●Clean any dust around the pins of the power plug or the power socket with a dry cloth.
Caution
●Do not disconnect the power cord while the product is being used.
●Only use the power cord provided with your product by Samsung. Do not use the power cord with other
products.
●Keep the power socket where the power cord is connected unobstructed.
–The power cord must be disconnected to cut off power to the product when an issue occurs.
●Hold the plug when disconnecting the power cord from the power socket.
Installation
Warning
●DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT INSTALL
THE PRODUCT NEAR HEAT SOURCES.
●Keep the plastic packaging out of the reach of children.
–Children may suffocate.
●Do not install the product on an unstable orvibrating surface (insecure shelf, sloped surface, etc.)
–The product may fall and become damaged and/or cause an injury.
–Using the product in an area with excess vibration may damage the product or cause a fire.
●Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or smoke.
●Do not expose the product to direct sunlight, heat, or a hot object such as a stove.
–The product lifespan may be reduced or a fire may result.
●Do not install the product within the reach of young children.
–The product may fall and injure children.
●Edible oil (such as soybean oil) may damage or distort the product. Keep the product away from oil pollution.
And do not install or use the product in the kitchen or near the kitchen stove.

- 8 -
Caution
●Do not drop the product while moving.
●Do not set down the product on its front.
●When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the product
is not protruding.
–The product may fall and become damaged and/or cause an injury.
–Install the product only on cabinets or shelves of the right size.
●Set down the product gently.
–Product failure or personal injury may result.
●Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances, extreme
temperatures or a significant presence of moisture, or a place where the product will operate continuously for
an extended period of time) may seriously affect its performance.
–Be sure to consult Samsung Customer Service Center if you want to install the product at such a place.
●Before assembling the product, place the product down on a flat and stable surface so that the screen is facing
downwards.
Operation
Warning
●There is a high voltage inside the product. Never disassemble, repair or modify the product yourself.
–Contact Samsung Customer Service Center for repairs.
●To move the product, first disconnect all the cables from it, including the power cable.
●If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord immediately
and contact Samsung Customer Service Center.
●Do not let children hang from the product or climb on top of it.
–Children may become injured or seriously harmed.
●If the product is dropped or the outer case is damaged, turn off the power and disconnect the power cord. Then
contact Samsung Customer Service Center.
–Continued use can result in a fire or electric shock.

- 9 -
●Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.
–The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a serious
injury.
●During a lightning or thunderstorm, power off the product and remove the power cable.
●Do not drop objects on the product or apply impact.
●Do not move the product by pulling the power cord or any cable.
●If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area immediately.
●Do not lift or move the product by pulling the power cord or any cable.
●Do not use or keep combustible spray or an inflammable substance near the product.
●Ensure the vents are not blocked by tablecloths or curtains.
–An increased internal temperature may cause a fire.
●Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper, matches, etc)
into the product (via the vent or input/output ports, etc).
–Be sure to power off the product and disconnect the power cord when water or other foreign substances
have entered the product. Then contact Samsung Customer Service Center.
●Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the product.
–Be sure to power off the product and disconnect the power cord when water or other foreign substances
have entered the product. Then contact Samsung Customer Service Center.
Caution
●Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn-in or
defective pixels.
–Set the screen to power-saving mode or moving-picture screen saver when not using the product for an
extended period of time.
●Disconnect the power cord from the power socket if you do not plan on using the product for an extended
period of time (vacation, etc).
–Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.
●Use the product at the recommended resolution and frequency.
–Your eyesight may deteriorate.

- 10 -
●Do not hold the product upside-down or move it by holding the stand.
–The product may fall and become damaged or cause an injury.
●Looking at the screen too close for an extended period of time can deteriorate your eyesight.
●Do not use humidifiers or stoves around the product.
●Rest your eyes for more than 5 minutes or look at distance objects for every1 hour of product use.
●Do not touch the screen when the product has been turned on for an extended period of time as it will become
hot.
●Store small accessories out of the reach of children.
●Exercise caution when adjusting the product angle or stand height.
–Your hand or finger may get stuck and injured.
–Tilting the product at an excessive angle may cause the product to fall and an injury may result.
●Do not place heavy objects on the product.
–Product failure or personal injury may result.
Cleaning
High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby.
"Contact your nearest Samsung Customer Service Center if you want to clean the inside of the product (Service fee will be
charged.)
Do not press the product screen with hands or other objects. There is a risk of damaging the screen.
"Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched.
Take the following steps when cleaning.
1. Power off the product and PC.
2. Disconnect the power cord from the product.
"Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock may result.
3. Wipe the product with a clean, soft and dry cloth.
Wet a soft cloth in water, wing it out well, and then use the cloth to wipe the exterior of the product clean.
●Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the product.
●Do not spray water or detergent directly on the product.
4. Connect the power cord to the product when cleaning is finished.
5. Power on the product and PC.

- 11 -
Correct posture to use the product
Use the product in the correct posture as follows:
●Straighten your back.
●Allow a distance of 45 to 50cm between your eye and the screen, and look slightly downward at the screen.
●Keep your eyes directly in front of the screen.
●Adjust the angle so light does not reflect on the screen.
●Keep your forearms perpendicular to your upper arms and level with the back of your hands.
●Keep your elbows at about a right angle.
●Adjust the height of the product so you can keep your knees bent at 90 degrees or more, your heels attached to
the floor, and your arms lower than your heart.
●Do the Eye excercises or blink frequently, then eye fatigue will be relieved.

- 12 -
Preparations
Installation
Attaching the Stand
"Before assembling the product, place the product down on a flat and stable surface so that the screen is facing
downwards.
"Disassembly is the reverse order of assembly.
S24AM50*
x 2
1
12
Put the stand base onto the stand
neck as the direction shown in the
figure. Check that the stand neck is
firmly connected.
Tightly fasten the connecting screw
at the bottom of the stand base.
3
34 4
Place a soft cloth over the table to protect the product and place
the product onto the cloth so that the front of the product is facing
downwards. Push the assembled stand into the main body in the direction
of the arrow as shown in the figure. Tightly fasten the connecting screw at
the bottom of the main body.
Stand assembly is complete.

- 13 -
S27AM50* / S32AM50*N* / S32AM50*P* / S32AM70*
x 2
1
124
3
Put the stand base onto the stand
neck as the direction shown in the
figure. Check that the stand neck is
firmly connected.
Tightly fasten the connecting
screw at the bottom of the stand
base. Fasten the large screw in the
middle for assembly.
As shown in the figure, remove
the product and foam cushion, and
then place the product on the table
with its front side facing the floor.
3
44
5
Push the assembled stand into the main body in the direction of the arrow
as shown in the figure. Tightly fasten the connecting screw at the bottom
of the main body.
Stand assembly is complete.

- 14 -
S32AM50*H*
12
Put the stand base onto the stand
neck as the direction shown in the
figure. Check that the stand neck is
firmly connected.
Tightly fasten the connecting
screw at the bottom of the stand
base. Fasten the large screw in the
middle for assembly.
34
Push the assembled stand into the main body in the direction of the arrow
as shown in the figure.
Stand up the monitor as shown in
the figure.
4
5
After installing the stand, place the
product upright.

- 15 -
S43AM70*
x 4x 3
11
2
As shown in the figure, remove the product and foam cushion, and then
place the product on the table with its front side facing the floor.
Put the stand base onto the stand
neck as the direction shown in the
figure. Check that the stand neck is
firmly connected.
33
4
Tightly fasten the connecting screw
at the bottom of the stand base.
Push the assembled stand into the main body in the direction of the arrow
as shown in the figure. Tightly fasten the connecting screw at the bottom
of the main body.
4
54
6
Stand up the monitor as shown in the figure.
●Hold the lower corners or edges of the product when moving it.
●Do not directly apply pressure on the screen.
●Do not hold the screen when moving the product.
●Do not hold the product upside down only by the stand.
Stand assembly is complete.

- 16 -
Precautions for moving the product
S24AM50*
●Hold the lower corners or edges of the product
when moving it.
●Do not directly apply pressure on the screen.
●Do not hold the screen when moving the product.
●Do not hold the product upside down only by the
stand.
●Do not press down on the product. There is a risk
of damaging the product.
S27AM50* / S32AM50*N* / S32AM50*P* / S32AM70*
●Hold the lower corners or edges of the product
when moving it.
●Do not directly apply pressure on the screen.
●Do not hold the screen when moving the product.
●Do not hold the product upside down only by the
stand.
●Do not press down on the product. There is a risk
of damaging the product.

- 17 -
S32AM50*H*
●Hold the lower corners or edges of the product
when moving it.
●Do not directly apply pressure on the screen.
●Do not hold the screen when moving the product.
●Do not hold the product upside down only by the
stand.
●Do not press down on the product. There is a risk
of damaging the product.

- 18 -
Checking the space around the product
Make sure to have enough space for ventilation when placing the product. An internal temperature rise may cause
fire and damage the product. Maintain enough space around the product as shown in the diagram when installing
the product.
"The exterior may differ depending on the product.
S24AM50*
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
S27AM50* / S32AM50*N* / S32AM50*P* / S32AM70*
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
S32AM50*H*
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
S43AM70*
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)

- 19 -
Adjusting the Product Tilt and Height
"The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve
quality.
S24AM50* S27AM50* / S32AM50*N* / S32AM50*P* / S32AM70*
-4.0° (±2.0°) ~ 18.0° (±2.0°) -2.0° (±2.0°) ~ 22.0° (±2.0°)
S32AM50*H*
-2.0° (±2.0°) ~ 25.0° (±2.0°)
0 ~ 120.0 mm (±5.0 mm)
●The height adjustment has a certain tolerance. Stay within the tolerances when adjusting the height of the
product.

- 20 -
S43AM70*
-2.0° (±2.0°) ~ 20.0° (±2.0°) -2.0° (±1.0°) ~ 2.0° (±1.0°)
●The product tilt can be adjusted.
●Hold the lower part of the product and adjust the tilt carefully.