Samsung Galaxy Watch Active SM-R500 User manual

www.samsung.com
USER MANUAL
English (EU). 03/2019. Rev.1.0
SM-R500

2
Table of Contents
Getting Started
5 About the Galaxy Watch Active
5 Read me first
11 Device layout
11 Package contents
12 Galaxy Watch Active
14 Wireless charger
15 Battery
15 Charging the battery
16 Battery charging tips and
precautions
17 Wireless charging
19 Power saving mode
20 Wearing the Galaxy Watch Active
20 Putting on the Galaxy Watch Active
21 Band tips and precautions
21 Replacing the band
23 Turning the Galaxy Watch Active
on and off
24 Connecting the Galaxy Watch
Active to a mobile device
24 Installing the Galaxy Wearable app
24 Connecting the Galaxy Watch
Active to a mobile device via
Bluetooth
26 Remote connection
27 Using the Galaxy Watch Active
without a mobile device
28 Controlling the screen
28 Touchscreen
31 Screen composition
32 Turning the screen on and off
33 Switching the screen
35 Lock screen
35 Watch
35 Watch screen
36 Changing the watch face
37 Activating the watch always on
feature
37 Watch only mode
38 Notifications
38 Notification panel
39 Viewing incoming notifications
40 Selecting apps for receiving
notifications
40 Quick panel
47 Entering text
47 Introduction
47 Using the voice input
48 Using emoticons
49 Using handwriting input mode or
the keyboard

Table of Contents
3
87 Music
87 Introduction
87 Playing music
87 Importing music
88 Playing music with your Galaxy
Watch Active
88 Playing music with your mobile
device
89 Playing music without connecting
to a mobile device
89 Reminder
90 Calendar
91 Bixby
91 Introduction
91 Launching Bixby
92 Using Bixby
93 Setting the language
93 Weather
94 Alarm
95 World clock
95 Gallery
95 Importing and exporting images
96 Viewing images
97 Deleting images
97 Find My Phone
98 Find My Watch
99 SOS messages
100 Email
100 Galaxy Store
Apps and features
51 Messages
53 Phone
53 Introduction
53 Receiving calls
55 Making calls
55 Contacts
57 Samsung Pay
58 Samsung Health
58 Introduction
61 Daily activity
62 Steps
64 Floors
65 Calories
66 Exercise
73 Sleep
75 Heart rate
77 Stress
79 Food
81 Weight management
82 Water
83 Caffeine
84 Together
85 Settings
85 Additional information
86 GPS

Table of Contents
4
123 Find My Watch
124 Account and backup
125 Sync phone settings
126 Accessibility
126 About watch
127 About Galaxy Wearable
128 Watch faces
128 Discover
Using the Galaxy Watch
Active
129 Introduction
129 Using as a personal coach for your
health
129 Achieving your daily activity target
130 Managing stress and sleep quality
130 Experiencing enhanced exercises
131 Using as an intelligent planner
131 Checking out today’s information
132 Managing my daily life
134 Using dual clock when you are
abroad
134 Using a convenient reminder
Appendix
135 Troubleshooting
139 Removing the battery
101 Settings
101 Introduction
101 Watch faces
102 Vibration
102 Display
103 Advanced
104 Connections
108 Apps
109 Security
109 Account
110 Accessibility
110 General
112 Battery
112 About watch
113 Connect to new phone
113 Connect to phone
Galaxy Wearable app
114 Introduction
116 Home
116 About watch
116 Payment
116 Galaxy Store
116 Samsung Health
117 Samsung Pay
117 SmartThings
117 Notifications
118 Apps
119 Widgets
120 Vibration
120 Display
121 Advanced
122 Add content to your watch
123 Send SOS requests

5
Getting Started
About the Galaxy Watch Active
The Galaxy Watch Active is a smartwatch that can analyse your exercise pattern, manage your
health and allows you to use a variety of convenient apps for making phone calls and playing
music. You can easily launch the various features with a simple tap and also change the watch
face to match your taste.
Connect your Galaxy Watch Active to your mobile device to expand your mobile device
experience, or use the Galaxy Watch Active by itself, without connecting to a mobile device.
Read me first
Please read this manual before using this device to ensure safe and proper use.
•
Descriptions are based on the device’s default settings.
•
Some content may differ from your device depending on the region, model
specifications, or device’s software.
•
Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Apps related to the content may not work properly
depending on the device’s specifications and the environment that it is used in.
•
Samsung is not liable for performance issues caused by apps supplied by providers other
than Samsung.
•
Samsung is not liable for performance issues or incompatibilities caused by edited
registry settings or modified operating system software. Attempting to customise the
operating system may cause the Galaxy Watch Active or apps to work improperly.

Getting Started
6
•
Software, sound sources, wallpapers, images, and other media provided with this Galaxy
Watch Active are licensed for limited use. Extracting and using these materials for
commercial or other purposes is an infringement of copyright laws. Users are entirely
responsible for illegal use of media.
•
Default apps that come with the Galaxy Watch Active are subject to updates and may no
longer be supported without prior notice. If you have questions about an app provided
with the Galaxy Watch Active, contact a Samsung Service Centre. For user-installed apps,
contact service providers.
•
Modifying the Galaxy Watch Active’s operating system or installing softwares from
unofficial sources may result in Galaxy Watch Active malfunctions and data corruption or
loss. These actions are violations of your Samsung licence agreement and will void your
warranty.
•
Some functions may not work as described in this manual depending on the maker and
model of the mobile device you connect to the Galaxy Watch Active.
•
You can see the touchscreen clearly even in strong outdoor sunlight by automatically
adjusting the contrast range based on the surrounding environment. Due to the nature
of the Galaxy Watch Active, displaying fixed graphics for extended periods may result in
afterimages (screen burn-in) or ghosting.
–
It is recommended not to use fixed graphics on part or all of the touchscreen for
extended periods and turn off the touchscreen when not using the Galaxy Watch
Active.
–
You can set the touchscreen to turn off automatically when you are not using it.
Tap (
Settings ) on the Galaxy Watch Active’s Apps screen, tap Display
→
Screen
timeout
, and then select the length of time you want the device to wait before
turning off the touchscreen.
–
To set the touchscreen to automatically adjust its brightness based on the
surrounding environment, tap (
Settings ) on the Galaxy Watch Active’s Apps
screen, tap
Display
→
Auto low brightness , and then tap the switch to activate it.

Getting Started
7
•
Depending on the region or model, some devices are required to receive approval from
the Federal Communications Commission (FCC). If your device is approved by the FCC,
you can view the FCC ID of the Galaxy Watch Active. To view the FCC ID, tap (
Settings )
on the Galaxy Watch Active’s Apps screen, tap
About watch
→
Device , and then check
the FCC ID under
FCC certification .
•
Depending on the region, you can view the regulatory information on the Galaxy Watch
Active. To view the information, tap (
Settings ) on the Galaxy Watch Active’s Apps
screen and tap
About watch
→
Regulatory info .
Maintaining water and dust resistance
Your device supports water- and dust-resistance. Follow these tips carefully to maintain the
water- and dust-resistance of your device. Failure to do so may result in damage to your
device.
•
Do not expose the device to water moving with force.
•
Do not use your device when you dive into the water, snorkel or try any water sports in
fast-flowing water.
•
If the device or your hands are wet, dry them thoroughly before handling the device.
•
If the device is exposed to fresh water, dry it thoroughly with a clean, soft cloth. If the
device is exposed to other liquids, such as salt water, swimming pool water, soapy water,
oil, perfume, sunscreen, hand cleaner, or chemical products such as cosmetics, rinse it
with fresh water and dry it thoroughly with a clean, soft cloth. If you do not follow these
instructions, the device’s performance and appearance may be affected.
•
If the device is dropped or receives an impact, the water- and dust-resistant features of
the device may be damaged.
•
Do not disassemble your device. The water- and dust-resistant features of the device can
be damaged.
•
Do not expose your device to a dramatic change in air temperature or water temperature.
•
Do not dry your device with a heating machine like a hair drier.
•
The water-resistant feature of the device can be damaged in the sauna.

Getting Started
8
•
Some features such as the touchscreen may not work properly if the device is used in
water.
•
Your device has been tested in a controlled environment and certified to be water-
and dust-resistant in specific situations and conditions. (Meets the requirements of
the water-resistance in a 50 m deep water as described by the international standard
ISO 22810:2010 and your device can be used in shallow water. Meets the requirements
of the dust-resistance as described by classification IEC 60529 IP6X.)
Precautions for overheating
If you feel discomfort due to overheating while using the device, stop using it immediately
and remove it from your wrist.
To avoid problems, such as device malfunction, skin discomfort or damage, and battery
draining, a warning will appear on the device if it reaches a specific temperature. When the
initial warning appears, all device functions will be disabled until the device cools down to a
specific temperature.
If the device temperature continues to increase, a second warning will appear. At this time,
the device will shut down. Do not use the device until it cools down to a specific temperature.
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information

Getting Started
9
Cleaning and managing the Galaxy Watch Active
Follow the points below to ensure your Galaxy Watch Active functions correctly and
maintains its appearance. Failure to do so may damage the Galaxy Watch Active and cause
the skin irritation.
•
Prevent the device from being exposed to dust, sweat, ink, oil, and chemical products
such as cosmetics, antibacterial spray, hand cleaner, detergent, and insecticides. The
Galaxy Watch Active’s exterior and interior parts may be damaged or it could result
in poor performance. If your Galaxy Watch Active is exposed to any of the previously
mentioned substances, use a lint-free, soft cloth to clean it.
•
Do not use soap, cleaning agents, abrasive materials and compressed air when cleaning
your Galaxy Watch Active and do not clean it with the ultrasonic waves or the external
heat sources. Doing so may damage the Galaxy Watch Active. Skin irritation may be
caused by soap, detergents hand sanitizers, or cleaning agents left on the Galaxy Watch
Active.
•
Clean your wrist and band after exercising or sweating. Clean the Galaxy Watch Active
with freshwater, wipe it with a little rubbing alcohol and dry your Galaxy Watch Active
thoroughly.
•
When you remove sun block, lotion, or oil, use a soap-free detergent, then rinse and dry
your Galaxy Watch Active thoroughly.
•
If the Galaxy Watch Active’s band gets stained or contains any materials, wipe it with a
moistened soft bristle toothbrush.

Getting Started
10
Use caution if you are allergic to any materials on the Galaxy Watch Active
•
Samsung has tested the noxious materials found on the Galaxy Watch Active through
the internal and external certificate authorities, including the test for all materials which
contact with skin, skin toxicity test, and the Galaxy Watch Active-wearing test.
•
The Galaxy Watch Active includes nickel. Take the necessary precautions if your skin is
hypersensitive or you have an allergy to any materials found on the Galaxy Watch Active.
–
Nickel: The Galaxy Watch Active contains a small amount of nickel, which is below its
reference point limited by the Europe REACH regulation. You will not be exposed to
the nickel inside the Galaxy Watch Active and the Galaxy Watch Active has passed the
international certificated test. However, if you are sensitive to nickel, be careful to use
the Galaxy Watch Active.
•
Only the materials observed the standards of the U.S Consumer Product Safety
Commission (CPSC), the regulations of the European countries, and other international
standards are used to make a Galaxy Watch Active.
•
For more information about how Samsung manages chemicals, refer to the Samsung
website (https://www.samsung.com/uk/aboutsamsung/sustainability/environment/).

Getting Started
11
Device layout
Package contents
Refer to the quick start guide for package contents.
•
The items supplied with the Galaxy Watch Active, their images, and any available
accessories may vary depending on the region or service provider.
•
The supplied items are designed only for this Galaxy Watch Active and may not be
compatible with other devices.
•
Appearances and specifications are subject to change without prior notice.
•
You can purchase additional accessories from your local Samsung retailer. Make
sure they are compatible with the Galaxy Watch Active before purchase.
•
Except the Galaxy Watch Active and some accessories may not have the same
water- and dust-resistance certification.
•
Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
•
Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer
to the Samsung website.

Getting Started
12
Galaxy Watch Active
Back key
Home key (Power
key)
Microphone
Touchscreen
GPS antenna
Atmospheric
pressure sensor
NFC antenna
Light sensor
Heart rate sensor
Band
Pressure vent

Getting Started
13
The device and some accessories (sold separately) contain magnets. The American
Heart Association (US) and the Medicines and Healthcare Products Regulatory
Agency (UK) both warn that magnets can affect the operation of implanted
pacemakers, cardioverters, defibrillators, insulin pumps or other electro medical
devices (collectively, “Medical Device”) within the range of 15 cm (6 inches). If you
are a user of any of these Medical Devices, DO NOT USE THIS DEVICE AND SOME
ACCESSORIES (SOLD SEPARATELY) UNLESS YOU HAVE CONSULTED WITH YOUR
PHYSICIAN.
•
Do not store your device and some accessories (sold separately) near magnetic
fields. Magnetic stripe cards, including credit cards, phone cards, passbooks, and
boarding passes, may be damaged by magnetic fields.
•
Ensure that the band is kept clean. Contact with contaminants, such as dust and
dye, can cause stains on the band that may not be fully removed.
•
Do not insert sharp objects into the atmospheric pressure sensor, the pressure
vent, or the microphone. Inner components of the Galaxy Watch Active may be
damaged along with the water-resistance feature.
•
If you use the device with its glass or acrylic body broken, there may be a risk of
injury. Use the device only after it has been repaired at a Samsung Service Centre.
•
Make sure the Galaxy Watch Active’s microphone is not obstructed when you are
speaking into it.
•
The pressure vent ensures that Galaxy Watch Active’s inner parts and sensors
work correctly when you use the Galaxy Watch Active in environment where the
atmospheric pressure changes.

Getting Started
14
Keys
Key Function
Home/Power
•
Press and hold to turn the Galaxy Watch Active on or off.
•
Press to turn on the screen.
•
Press and hold for more than 7 seconds to restart the
Galaxy Watch Active.
•
Press to open the Apps screen when you are on the Watch
screen.
•
Press to open the Watch screen when you are on any
other screen.
Back
•
Press to return to the previous screen.
Wireless charger
Wireless charging
surface
Do not expose the wireless charger to water because the wireless charger does not
have same water- resistance certification as your Galaxy Watch Active.

Getting Started
15
Battery
Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended
periods.
Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or
cables can cause the battery to explode or damage the Galaxy Watch Active.
•
Use the supplied wireless charger and charger. The Galaxy Watch Active cannot be
charged properly with a third-party charger.
•
Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.
To save energy, unplug the charger when not in use. The charger does not have a
power switch, so you must unplug the charger from the electric socket when not in
use to avoid wasting power. The charger should remain close to the electric socket
and be easily accessible while charging.
1 Connect the wireless charger to the charger and plug the charger into an electric socket.
2 Place the Galaxy Watch Active into the wireless charger aligning the centre of your Galaxy
Watch Active’s back side with the centre of the wireless charger.
Wireless charger

Getting Started
16
3 After fully charging, disconnect the Galaxy Watch Active from the wireless charger. First,
disconnect the wireless charger from the charger and then unplug the charger from the
electric socket.
Checking the charging status
Press any of the Galaxy Watch Active’s keys to turn on the screen while it is on the wireless
charger.
While charging the battery when the Galaxy Watch Active is turned off, press any key to check
the charging status on the screen.
While charging the battery when the Galaxy Watch Active is turned on, tap the screen to
check the charging status.
Battery charging tips and precautions
•
If there are obstructions between the Galaxy Watch Active and the wireless charger, the
Galaxy Watch Active may not charge properly. Prevent the Galaxy Watch Active and the
wireless charger from coming into contact with sweat, liquids, or dust.
•
When the battery power is low, the battery icon appears empty.
•
If the battery is completely discharged, the Galaxy Watch Active cannot be turned on
immediately when the charger is connected. Allow a depleted battery to charge for a few
minutes before turning on the Galaxy Watch Active.
•
If you use multiple apps at once, the battery will drain quickly. To avoid losing power
during a data transfer, always use these apps after fully charging the battery.
•
Using a power source other than the charger, such as a computer, may result in a slower
charging speed due to a lower electric current.
•
If the Galaxy Watch Active is being charged with other devices via a multi charger,
charging may take longer.
•
The Galaxy Watch Active can be used while it is charging, but it may take longer to fully
charge the battery.

Getting Started
17
•
If the Galaxy Watch Active receives an unstable power supply while charging, the
touchscreen may not function. If this happens, disconnect the Galaxy Watch Active from
the wireless charger.
•
While charging, the Galaxy Watch Active may heat up. This is normal and should not
affect the Galaxy Watch Active’s lifespan or performance. If the battery gets hotter than
usual, the charger may stop charging for your safety. If this happens, continue charging
the Galaxy Watch Active after allowing it to cool down by removing it from the wireless
charger.
•
If the Galaxy Watch Active is not charging properly, take the Galaxy Watch Active to a
Samsung Service Centre.
•
Avoid using a bent or damaged USB cable. If the USB cable is damaged, stop using it.
Wireless charging
The Galaxy Watch Active has a built-in wireless charging coil. You can charge the battery by
using a wireless charging pad or another device that functions as a wireless charging pad.
The wireless charging pad and other devices that function as wireless charging pads are sold
separately.
Charging the battery with a wireless charging pad
1 Place the centre of the Galaxy Watch Active’s back on the centre of the wireless charging
pad.

Getting Started
18
2 After fully charging, disconnect the Galaxy Watch Active from the wireless charging pad.
Precautions for wireless charging
Do not place the Galaxy Watch Active on the wireless charging pad when conductive
materials, such as metal objects and magnets, are placed between the Galaxy Watch
Active and the wireless charging pad.
The Galaxy Watch Active may not charge properly or may overheat, or the Galaxy
Watch Active and the cards may be damaged.
•
Use Samsung-approved wireless charging pad. If you use other wireless charging
pads, the battery may not charge properly.
•
For more information about available wireless charging pads, refer to the Samsung
website.
Charging the battery using PowerShare
1 Place the centre of the Galaxy Watch Active’s back on the device that functions as a
wireless charging pad.
The location of the wireless charging coil may vary by device. Adjust the device and
the Galaxy Watch Active to make a strong connection.
The device that functions
as a wireless charging pad

Getting Started
19
2 After fully charging, disconnect the Galaxy Watch Active from the device.
•
To charge properly, do not move or use the device or Galaxy Watch Active while
charging.
•
If you charge the Galaxy Watch Active while charging the device that functions as
a wireless charging pad, the charging speed may decrease or the Galaxy Watch
Active may not charge properly, depending on the charger type.
•
Charging speed or efficiency may vary depending on the device’s condition or the
surrounding environment.
•
If the remaining battery power of the device that functions as a wireless charging
pad drops below a certain level, power sharing will stop.
•
For more information about available devices that functions as wireless charging
pads, refer to the Samsung website.
Power saving mode
Activate power saving mode to extend the battery’s usage time.
•
Displays colours on the screen as grey tones.
•
Deactivates the Wi-Fi network.
•
Limits all functions except for call, message, and notification features.
•
Notifications for apps that require a network connection are not received when your
Galaxy Watch Active is not connected to the mobile device.
•
Limits the performance of the Galaxy Watch Active’s CPU.
On the Apps screen, tap (
Settings )
→
Battery
→
Power saving
→
. Alternatively, tap
→
on the quick panel to activate power saving mode. Refer to Quick panel for more
information about how to open the quick panel.
To deactivate this mode, tap
Turn off at the bottom of the power saving mode screen and tap
.Alternatively, tap on the quick panel to deactivate power saving mode.

Getting Started
20
Wearing the Galaxy Watch Active
Putting on the Galaxy Watch Active
Open the buckle and place the band around your wrist. Fit the band to your wrist, insert the
pin into an adjustment hole, and then secure the buckle to close it.
Do not bend the band excessively. Doing so may damage the Galaxy Watch Active.
•
To measure your heart rate more accurately with the Galaxy Watch Active, wear
the Galaxy Watch Active firmly around your lower arm just above the wrist. Refer to
Wearing the Galaxy Watch Active correctly for more information.
•
When certain materials come into contact with the back of the Galaxy Watch
Active, your Galaxy Watch Active may recognise that you are wearing it on your
wrist.
•
If your Galaxy Watch Active does not register that a motion has occurred for more
than 10 minutes, your Galaxy Watch Active may recognise that you are not wearing
it on your wrist.