Assembly & Care Manual 7
1 My Santevia™System seems slow.
Slow is good! The Santevia™Water System is based on
long contact filtration. Gravity, rather than water
pressure, maximizes filtration time and allows water to
move naturally through the multiple levels of filtering and
re-mineralization elements. It is designed to produce up
to 20 litres (5 US gal) of water per day, which, based on
optimal water consumption, should be adequate for a
family of five for drinking and cooking.
Initially it may take as long as five hours for the upper tank
to flow into the lower tank. However after a few tanks of
water have flowed through, and the system is fully wetted,
the time required should end up around 4 hours.
You can
insure maximum flow through by soaking the ceramic
pre-filter for one hour prior to assembly (see assembly
video) and by cleaning the ceramic pre-filter regularly
(see maintenance video). Because the water flow slows
as the upper tank empties, topping up the upper tank
also helps. Fill the tank at night before you go to bed and
just before you leave for work. It’s worth the wait! As our
slogan says, “Healthy Humans – One drop at a time”
2 My Santevia™is leaking – can you help?
i Most leaks occur where the tap attaches to the lower
tank. Please view the assembly video to see how to test
and correct for leaking here. The steps are as follows:
• Checkrsttoinsureonesiliconewasherisonthe
tap stem on both sides of the lower tank.
• Emptythelowertank,reachinside,andtightenthe
magnetic nut until it is snug.
• Fillthelowertankwithtapwateruntilthetapis
submerged, then watch for leaks.
• Iftheleakpersists,tightenthemagneticnutanother
quarter turn and test again until no more leaking.
• Drainthetapwaterandreassembleyoursystem.
ii If the tap itself is leaking it is usually because the
connection where the two tap pieces screw together
needs to be tightened. The connection is located
where the gold band joins the white spout.
Hold the white spout in one hand and turn the gold band
clockwise until it is tight. Usually finger tight is good
enough, then test the tap to insure the leak has stopped
iii The system leaks where the upper and lower tanks
join. If you fill the upper tank when the lower tank is
mostly full it will overflow, leaking where the white
connector joins the upper and lower tank together.
TROUBLESHOOTING
