Savi W710-M User manual

Savi®W710-M/W720-M
Multi Device Wireless Headset System
User guide

Contents
Welcome 4
System requirements 4
DECT Enhanced security 4
DECT information 4
What's in the box 6
Base and headset basics 7
Accessories 8
Customise your headset 9
Adjust the headband 9
Adjust the mouthpiece 9
Charge your headset 11
Desk phone: connect and call 12
Choose desk phone setup 12
Make a desk phone call 13
Mobile: connect and call 14
Computer: connect and call 15
Connect your computer 15
Place a softphone call 15
Position your base 15
Audio streaming 15
Headset features 17
Headset controls 17
Headset power 17
Headset battery level 18
Mute your headset during a call 18
Adjust your headset volume 19
Turn on/off headset LED 19
Out of range warning tones 19
Base features 21
Base buttons 21
Base subscription button 21
Bluetooth pairing button 23
Daily use 24
Incoming calls 24
Outgoing calls 24
Multi-Phone Status 26
Mobile phone and headset audio 26
Combine audio from any two lines or channels 26
Conference up to three additional headsets 26
Conferencing additional headsets and Security levels 27
Advanced use 28
Install Plantronics Hub 28
Start Hub 28
Hub tabs 28
Hub Settings Options 29
Ring tones and Volumes 31
2

Softphones and Media players 31
Presence 32
Wireless 32
Advanced 33
Additional device management tools 34
3

Congratulations on purchasing your new Plantronics product. This guide contains instructions
for setting up and using your Savi W710-M/W720-M
Please refer to the safety instructions in the quick start guide for important product safety
information prior to installation or use of the product.
Computer
• Supported Operating Systems: Windows Vista®Windows®7, Windows®8, 8.1
• Processor: 400 MHz Pentium®processor or equivalent (Minimum); 1 GHz Pentium processor or
equivalent (Recommended)
• RAM: 96 MB (Minimum); 256 MB (Recommended)
• Hard disk: 280 MB (Minimum); 500 MB or more (Recommended)
• Microsoft®Windows XP®Service Pack 3 (SP3) or later (Recommended) Microsoft Windows
Vista Service Pack 1 (SP1) or later (Recommended)
Display
• At least 800 x 600, 256 colours
• 1024 x 768 high colour, 32-bit (Recommended)
Browser
• Internet Explorer®V10 or better must be on the user’s system (required)
Plantronics is a member of the DECT Forum and has fully adopted their recommendations for
enhancements to security within all DECT products.
Plantronics DECT-based products now fully incorporate the latest recommendations on
Enhanced security from the DECT Forum and ETSI. These improvements cover registration,
authentication, authorisation and encryption procedures. Plantronics DECT products are now
secure against all the known vulnerabilities that were highlighted by the public
announcements of the Chaos Council in 2009.
Plantronics Savi 700 Series DECT products have been tested against and passed the DECT
Forum security certification requirements and consequently have been granted 'DECT Forum
security' logo certification.
Plantronics products using the new enhanced version of DECT that includes these security
improvements are marked on the base with the DECT Forum security logo.
The enclosed DECT 6.0 wireless product uses restricted wireless radio frequencies that vary by
country. DECT 6.0 devices are generally authorised for use in The Americas. Use of this DECT
6.0 product in unauthorised countries is a violation of law, may disrupt telecommunications
networks and devices and can subject you to fines and penalties by regulatory agencies. For
specific countries in which DECT 6.0 devices may be lawfully used, please consult the
following: http://www.dect.org/content.aspx?id=28
Welcome
System requirements
DECT Enhanced security
DECT information
4

5

WH300 headset (monaural) WH350 headset (binaural)
Base and charging cradle
USB cable Telephone interface cable Power supply
What's in the box
6

Base
1Power jack 8Computer button
2Handset lifter jack 9Mobile phone button
3Telephone interface cable jack 10 Desk phone button
4USB port 11 Bluetooth pairing button/LED
5Desk phone speaking volume 12 Subscription button/LED
6Desk phone configuration switch 13 Charging LED
7Desk phone listening volume
Headset
1Headset LED 4Mute button
2Volume up button 5Volume down button
3Call control button 6Microphone
Base and headset basics
7

1Electronic hookswitch cable (EHS cable) Electronically and automatically takes your desk
phone handset off the hook. Enables remote call control with your headset.
2HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call
control with your headset.
Accessories
8

Optimise the comfort and fit of your headset.
1To adjust the headband, lengthen or shorten the band until it fits comfortably. Position the
headset receivers so that the foam cushions sit comfortably over the centre of your ears.
2On the WH300, position the stabiliser T-bar above your ear.
3For a tighter fit, gently pull the opposite ends of the headset inward as shown.
1Carefully bend and shape the boom with both hands as shown. Avoid bending or twisting the
boom near the microphone or earpiece.
2Position the click-stop turret and boom so that the microphone is two finger widths from the
corner of your mouth.
Customise your headset
Adjust the headband
Adjust the mouthpiece
9

3Make sure the front of the microphone faces your mouth. If necessary, twist the microphone
slightly so it’s in the proper position. Do not use forceful twisting motions or try to turn the
microphone completely around.
10

1Align the charging cradle pins with the base and press firmly until the cradle rests evenly on the
base.
2Plug one end of power supply into power jack on back of the base and other end into working
power outlet.
3Place the headset in the charging cradle. The charging LED will flash green when charging the
headset and turn solid green when the headset is fully charged. Charge for at least 20 minutes
prior to the first use. A full charge takes 3 hours.
NOTE This product has a replaceable battery. Only use the battery type supplied by Plantronics.
Charge your headset
11

Choose a desk phone setup A, B or C and connect cables.
ADesk phone (standard)
USE
• Connect one end of the telephone interface cable to the back of the base
• Disconnect the handset coil cord from the base of the desk phone and re-connect it to the
telephone interface cable junction box.
• Finally, connect the remaining end of the telephone interface cable into the open handset
port on the desk phone.
NOTE If your phone has a built-in headset port, you should only use the headset port if you will
not be using the HL10 lifter. In this configuration, you must press both the headset button on your
phone and the call control button on the headset to answer or end calls.
BDesk phone + HL10 lifter (sold separately)
See the user guide at plantronics.com/accessories for details.
USE
CDesk phone + EHS cable (sold separately)
See the user guide at plantronics.com/accessories for details.
USE
Desk phone: connect and call
Choose desk phone setup
12

1While wearing headset, short press base desk phone button.
NOTE If you don't have remote call control through a lifter (HL10) or cable (EHS), manually remove
desk phone handset before each call.
2If you do not hear a dial tone, open the side panel and adjust the middle configuration switch A-
Guntil you do. Default setting Aworks for majority of desk phones.
3Dial test call from desk phone.
4End call by pressing headset call control button.
Make a desk phone call
13

Your mobile phone can be paired to multiple headsets and hands-free
devices, but it can only be connected to one device at a time. The following
are instructions for pairing your mobile phone to the base.
1Press down and hold Bluetooth pairing button (4 seconds) on Savi base until indicator LED
flashes red and blue. The base will remain in this mode for 10 minutes. If it goes off, you will
need to press it again.
2Place Bluetooth mobile phone into search mode. Select SAVI 7xx from the list of found devices.
3If prompted by mobile phone, type 0000 as passcode.
Bluetooth indicator LED on base will turn solid blue when base has an active connection with
mobile phone.
4While wearing headset, short press base mobile button.
5Dial test call from mobile phone.
6End call by pressing headset call control button.
Mobile: connect and call
14

Connect the USB cable.
1While wearing your headset, short press the base computer button.
2Dial a call from your computer softphone.
3End the call by pressing the headset call control button.
The minimum recommended separation between your desk phone and the base is 6 inches.
The minimum recommended separation between the base and computer is 12 inches. Incorrect
position can cause noise and interference problems.
Savi 700 series supports Bluetooth A2DP audio streaming and playback of media-based
content for listening on all Savi 700 series headsets. To listen to streaming media, follow these
steps:
1Assure your A2DP compatible mobile phone is paired to the Savi base per instructions above.
2Begin playing media from desired application on your mobile phone.
3While wearing the headset, press base mobile button to play audio on headset.
Computer: connect and call
Connect your computer
Place a softphone call
Position your base
Audio streaming
15

4If media does not begin playing, ensure "Savi 7xx" is selected from your list of connected
Bluetooth devices.
5To stop media playing, press the base mobile button again.
16

Now that you’ve assembled your headset, installed the software and
connected your phones, read this section to learn about the headset
features, how to use the controls and more.
1Headset LED Flashes white when in use
2Volume down button Press to decrease volume
3Call control button Press to place, answer, end a call
4Mute button During a call, press to mute
5Volume up button Press to increase volume
NOTE During a call, press and hold the up or down volume button for 1.5 seconds; this will put the
call on hold and answer a second incoming call
6Microphone
For your safety, do not use headset at high volumes for extended periods of time. Doing so can
cause hearing loss. Always listen at moderate levels. For more information on headsets and
hearing visit www.plantronics.com/health-safety/ .
If the headset battery is installed and charged, the headset is automatically on. The headset
does not have an on/off button. If you won’t be using the headset for a long period of time and
the headset will not be in the charging cradle, place the headset in sleep mode.
Place the headset in sleep mode
Placing the headset in sleep mode with a fully charged battery will provide up to 50 hours of
standby time.
1While the headset is idle, press the call button for three seconds until you see the headset flash
white twice.
2To wake the headset, press the call button again until you see two white flashes or hear three
high tones.
Battery storage time
If you remove a fully charged battery from the headset, it will provide up to 75 days of battery
storage time, stored under normal conditions.
Headset features
Headset controls
Headset power
17

Talk time
With a single full charge, the headset will provide up to 9 hours of continual talk time. Talk time
will be reduced when operating in wideband mode and/or if the headset is used consistently at
a long distance from the base.
Power consumption
Once the headset battery is fully charged the product enters a networked standby mode. The
period of time taken to enter this mode depends on how long the battery takes to fully charge.
In networked standby mode the product consumes 1.9 Watts.
The wireless network port(s) of this product are designed to be always active.
Low battery warning
If you are on a call and the headset battery is critically low, you will hear a repeated single low
tone every 15 seconds indicating that the battery is low. You should recharge the headset
immediately or swap the low battery for a fully-charged battery.
If you are not on a call and press the call button, you will hear three low tones if the battery is
critically low. You should recharge the headset immediately or swap the low battery for a fully-
charged battery.
Headset battery status
There are two ways to determine your headset battery status.
View system tray icon
With Plantronics software installed, a headset icon will appear in your system tray, displaying
battery status. A warning will be issued if your headset’s battery is critically low.
Use the base
When the system is idle, short press the base subscription button once to get feedback on the
headset battery level. The computer, mobile and desk phone button LEDs will light up, indicating
your headset battery level.
Headset battery level Computer button LED
on base
Mobile button LED on
base
Desk phone button
LED on base
75–100%
50–75%
25–50%
0–25%
To mute/unmute a call, press the mute button.
When mute is activated, the base button will be solid red and you will hear three high tones
(you will still be able to hear the caller). These tones will repeat every 60 seconds while mute is
active. When unmuted, you will hear three low tones.
Headset battery level
Mute your headset during
a call
18

Fine-tune your headset volume by pressing the volume up (increase) or down (decrease)
button.
Make general volume adjustments for the desk phone with the base volume dials.
For computer volume adjustments, use your softphone application controls or your computer’s
audio control panel (see below). Mobile phone volume can be adjusted on the mobile phone.
NOTE You can quickly access your system’s control panel by using the link in the Plantronics
Control Panel on the Preferences Tab.
For Windows Vista and Windows 7 systems
Adjust your overall volume by going to: Start Menu > Settings > Control Panel > Sound >
Playback. Click “OK” to confirm your change.
For Windows XP systems
Adjust your overall volume by going to: Start Menu > Settings > Control Panel > Sounds and
Audio Devices > Audio tab > Sound Playback. Click OK to confirm changes.
The headset LED will flash when you are on a call or the headset is in use. The LED can be
turned off.
When you are not on a call, press the headset volume down button for three seconds until the
headset flashes white twice to toggle the LED on or off.
If you are on a call and go out of the operating range, you will hear three low tones. You will
hear a single mid tone when you are back in range.
If you stay out of range, active calls will be suspended. Calls will be re-established when you
walk back into range. If you remain out of range for more than 5 minutes, the system will drop
the call.
Adjust your headset
volume
Turn on/off headset LED
Out of range warning
tones
19

If you are not on a call and go out of the operating range and press the call button, you will
hear a single tone for the button press and three low tones for the failure to make a link.
20