Sawgrass SG500NA User manual

Table of Contents | i

Table of Contents | ii
Table of Contents
Introduction – Read This First.............................................. 1
Manuals for this Printer ................................................................................................................1
Manuals List.................................................................................................................................1
Important Notice.......................................................................................................................2
User's Notes.............................................................................................................................2
Information about this Manual ......................................................................................................4
Symbols ...................................................................................................................................4
Note .........................................................................................................................................5
Model-Specific Information...........................................................................................................5
Available Units and Options for Each Model .............................................................................6
About The Sawgrass SG500 and SG1000........................... 7
Guide to Components ..................................................................................................................7
Front View................................................................................................................................7
Rear View ................................................................................................................................8
Left Side View ..........................................................................................................................8
Options and Accessories..............................................................................................................9
Option Tray SG500NA / SG500EU ...........................................................................................9
Option Tray for SG1000NA / SG1000EU ................................................................................10
Bypass Tray for SG500NA / SG500EU...................................................................................10
Bypass Tray for SG1000NA / SG1000EU ...............................................................................11
Control Panel .............................................................................................................................12
Turning On/Off the Power ..........................................................................................................13
Turning on the power .............................................................................................................13

Table of Contents |
Turning off the power .............................................................................................................14
Setup and Installation ........................................................ 15
Setup Procedure........................................................................................................................15
Checking the Installation Area....................................................................................................20
Installation Area .....................................................................................................................20
Checking the power source ....................................................................................................23
Checking the Supplied Items and Unpacking the Printer.............................................................24
Attaching and Detaching Options ...............................................................................................26
Attaching and Detaching the Option Tray................................................................................26
Attaching and Detaching the Bypass Tray ..............................................................................25
Loading Sublimation Transfer Paper ..........................................................................................27
Loadable Paper Sizes ............................................................................................................27
Handling and Storage Precautions ......................................................................................... 28
Loading Paper ...........................................................................................................................29
Loading Paper into Tray 1-3 ...................................................................................................29
Extending the Paper Tray to Load Paper ................................................................................31
Installing the Ink Cartridges ........................................................................................................34
Plugging in the Power Cord and Turning the Power On ..............................................................36
Connecting the Printer ...............................................................................................................38
Confirming the Connection Method.........................................................................................38
USB Connection.....................................................................................................................38
Ethernet Connection...............................................................................................................39
How to change the LAN type ..................................................................................................41
How to connect using SSID Auto Search................................................................................42
How to connect using push button method .............................................................................43
How to connect using PIN code method .................................................................................45
Using the Control Panel to Make Printer Settings .............. 47
Overview of Settings ..................................................................................................................47

Table of Contents |
Using the [Print Features] Menu .................................................................................................49
Using the [List/Test Print] Menu..................................................................................................49
Using the [System] Menu ...........................................................................................................50
Nozzle Check .........................................................................................................................51
Head-cleaning ........................................................................................................................52
No-fuss head cleaning............................................................................................................53
Head-flushing .........................................................................................................................54
Head Position.........................................................................................................................55
Adjust Paper Feed..................................................................................................................57
Registration............................................................................................................................59
Using the [System Settings] Menu..............................................................................................61
Using the [Tray Paper Settings] Menu ........................................................................................62
Printing a Configuration Page.....................................................................................................62
Interpreting the Configuration Page ........................................................................................63
Changing the Sleep Mode Timer ................................................................................................63
Setting the Date and Time..........................................................................................................64
Date setting............................................................................................................................64
Time setting ...........................................................................................................................65
Time zone setting...................................................................................................................66
De-condensation........................................................................................................................67
Using the [Interface] Menu .........................................................................................................68
Changing the [Interface] Menu................................................................................................69
Precautions When Using a Networked Printer ........................................................................71
Using the [Language] Menu .......................................................................................................72
Software ............................................................................ 68
System Requirements................................................................................................................68
Design Software Requirements ..................................................................................................69
Download, Install and Configure Software ..................................................................................69

Table of Contents |
Monitoring and Configuring the Printer............................... 70
Using Web Image Monitor ..........................................................................................................70
Displaying Top Page ..............................................................................................................71
Menu......................................................................................................................................72
Logging in Using Web Image Monitor .....................................................................................72
Changing the Printer Settings.................................................................................................73
Maintenance...................................................................... 76
Ink Cartridges ............................................................................................................................76
Checking the Remaining Ink...................................................................................................76
Replacing an Ink Cartridge .....................................................................................................77
Handling Ink Cartridges ..........................................................................................................78
Waste Collection Unit.................................................................................................................80
Checking the Waste Ink Level ................................................................................................80
Replacing a Waste Collection Unit..........................................................................................81
Cleaning ....................................................................................................................................91
Cleaning the Power Cable Plug ..............................................................................................91
Moving.......................................................................................................................................92
Moving a Short Distance ........................................................................................................92
Moving a Long Distance .........................................................................................................93
Disposing...................................................................................................................................94
When Not Using for a Long Period of Time.................................................................................94
Troubleshooting................................................................. 95
Canceling Printing ......................................................................................................................95
Canceling Printing Using the [Job Reset] Key .........................................................................95
Canceling Printing from the Windows Taskbar........................................................................97
Canceling a Print Job from the Macintosh Print Job Queue Window .......................................97
Printing Does Not Start...............................................................................................................97
Paper Is Not Fed or Delivered Normally .....................................................................................98

Table of Contents |
Paper Jam .................................................................................................................................99
Using the [Form Feed] selection Key to Remove Jammed Paper.......................................... 100
Removing Paper Jammed in Tray 1......................................................................................101
Paper Jam in Tray 2/3 ..........................................................................................................102
Removing Paper Jammed in the Bypass Tray ......................................................................103
Removing Paper Jammed under the Top Cover ................................................................... 104
Opening the Rear Cover to Remove Jammed Paper ............................................................106
Removing Paper Jammed in Tray 2/3...................................................................................107
Opening the Rear Unit Cover to Remove Jammed Paper (SG500NA/SG500EU).................. 108
Poor Print Quality.....................................................................................................................109
Prints are Unsatisfactory ......................................................................................................109
Colors are not correct...........................................................................................................110
Image Position is not Correct or Only a Partial Image is Printed............................................111
Error & Status Messages on the Display ..................................................................................112
Error Messages....................................................................................................................112
Errors Displayed by the Web Image Monitor.............................................................................116
No Paper/Tray Not Detected (Tray 1) ...................................................................................117
No Paper/Tray Not Detected (Tray 2/3) ................................................................................117
No Paper/Tray Not Detected (Bypass Tray).......................................................................... 117
Paper Size Mismatch/Paper Type Mismatch (Tray 1)............................................................ 118
Paper Size Mismatch/Paper Type Mismatch (Tray 2/3).........................................................118
Paper Size Mismatch/Paper Type Mismatch (Bypass Tray) .................................................. 118
Paper Size Mismatch/Paper Type Mismatch (Auto Tray Select)............................................ 118
Cover Open..........................................................................................................................119
Cover Open / Ink Cartridge(s) Not Detected..........................................................................119
Cartridge Almost Empty........................................................................................................121
Cartridge Empty ...................................................................................................................121
Used Cartridge .....................................................................................................................122
Waste Collection Unit Not Detected......................................................................................122
Waste Collection Unit Almost Full .........................................................................................123

Table of Contents |
Waste Collection Unit Full.....................................................................................................123
Used Waste Collection Unit ..................................................................................................123
Out of Printable Temperature Range ....................................................................................123
Printer Error .........................................................................................................................124
Network Interface Error ........................................................................................................124
Maintenance Failed ..............................................................................................................124
Cannot Recover Error Page ................................................................................................. 124
Where to Inquire ......................................................................................................................125
Recommended Consumables ..................................................................................................125
Options ....................................................................................................................................125

Introduction – Read This First | 1
Introduction – Read This First
Manuals for this Printer
Read this manual carefully before using this printer.
Refer to the sections that are relevant to what you want to do with the printer.
Safety Information
This booklet contains important information about using the printer safely and correctly.
Be sure to read this before using the printer.
Quick Installation Guide
This guide briefly explains how to unpack and install the printer.
User Guide (PDF)
This guide explains in detail how to install and use the printer.
The guide also provides instruction on how check and change settings on the printer
itself, and how to make and check printer settings using a Web browser.
It contains basic troubleshooting procedures, such as those related to printing and
paper jams, and important information about consumables such as paper and ink.
We recommend this guide be installed on the computer so it can be easily referredto.
Manuals List
Manual Name Printed Manuals
Provided
PDF Manuals Provided
Quick Installation Guide Yes No
User Guide No Yes
Safety Information Yes No

Introduction – Read This First | 2
Important Notice
In no event will Sawgrass be liable for direct, indirect, special, incidental, or consequential
damages as a result of handling or operating the printer.
For good output quality, Sawgrass recommends that only genuine Sawgrass ink from
Sawgrass be used.
Sawgrass shall not be responsible for any damage or expense that might result from the
use of parts other than genuine parts from Sawgrass with the printer.
User's Notes
High temperatures inside the printer can cause a breakdown. Do not lean anything
against the vent or block it in any way.
Warm air from the vent is normal and not a cause for concern.
Do not leave the top or right front cover open. If you do, dust or other matter might get
inside the printer, and this will reduce print quality.
During printing, do not move the printer or open its covers.
Do not open the top or right front cover during printing. If you do, printing will stop.
During printing, do not pull out a tray. Printing will stop and the paper will jam.
Do not touch the feed belt, ink tubes, paper pressing board, or toothed rubber belt.
Also, take care not to catch cables or ink tubes with your sleeves.

Introduction – Read This First | 3
1. Toothed rubber belt
2. Ink tubes
3. Paper pressing board
4. Feed belt
Take care not to let paper clips and other foreign objects fall inside the printer.
After the ink cartridges are installed and the printer is turned on for the first time, the
print head priming process will begin. After it is completed, a head cleaning procedure
may be required to achieve a full nozzle check.
During printing, do not turn off the power or unplug the power cord from the walloutlet.
During printing, do not subject the printer to external shock such as that caused by
tapping paper on it.
Sawgrass always recommends keeping the printer powered on. This will allow the
printer to run automatic maintenance utilities for optimal performance.
Up to 10 kg (22.1 lb.) of evenly spread weight can be placed on the printer. Do not
place any concentrated weight of more than 2.5 kg (5.6 lb.) on the printer.
Do not place unsteady objects on the printer. If they fall, they will cause injury to users
and/or damage to the printer.
The operational life also depends on the environment in which the printer is used.
The Waste Collection unit may fill up sooner than normal based on the specifics of your
printing practices and/or maintenance procedures.
"Prepare new Waste Collection Unit" message appears shortly before the waste
collection unit is full. Although the printer remains usable until the unit is completely full,
contact Sawgrass or an authorized distributor to purchase a replacement.
Ink cartridges should be used up before the “Recommended Use By” date labelaffixed
to each cartridge. Using ink in the printer past this date may be harmful to the unit
and/or result in poor output quality.
Cartridges that the printer report as empty may still contain a small amount of ink. This
is normal as the cartridges are overfilled to prevent them from completely running dry.
This prevents air from being drawn into the printer.
Ink cartridges and supplies comply with the manufacturer's safety specifications. To
ensure safety and reliability, use genuine Sawgrass ink cartridges and supplies.
Printing hundreds of copies in a single day might cause nozzle loss the following day. If
this happens, perform the head cleaning procedure.
To ensure consistent print quality this printer performs regular automatic maintenance
after and/or during printing. Maintenance is also performed when printing begins after a
period of inactivity. A higher than normal amount of ink will be consumed during this