Sawgrass Virtuoso SG400NA User manual

v20150210
User Guide
SG400NA / SG400EU
SG800NA / SG800EU
This User Guide provides information and instructions related to the printer hardware.

Visit sawgrassink.com for more information and to download the printer software and
related instructions.

Table of Contents | i
Table of Contents
Introduction – Read This First
Manuals for this Printer ------------------------------------------------------------------------------------------1
Manuals List -------------------------------------------------------------------------------------------------------1
Important Notice-------------------------------------------------------------------------------------------- 2
User's Notes-------------------------------------------------------------------------------------------------2
Information about this Manual---------------------------------------------------------------------------------- 4
Symbols ------------------------------------------------------------------------------------------------------4
Note -----------------------------------------------------------------------------------------------------------5
Model-Specific Information--------------------------------------------------------------------------------------5
Available Units and Options for Each Model --------------------------------------------------------6
About The Virtuoso SG400 and SG800
Guide to Components --------------------------------------------------------------------------------------------7
Front View ---------------------------------------------------------------------------------------------------7
Rear View----------------------------------------------------------------------------------------------------8
Left Side View ---------------------------------------------------------------------------------------------- 8
Options and Accessories ----------------------------------------------------------------------------------------9
Option Tray SG400NA / SG400EU--------------------------------------------------------------------9
Option Tray for SG800NA / SG800EU-------------------------------------------------------------- 10
Bypass Tray for SG400NA / SG400EU------------------------------------------------------------- 10
Bypass Tray for SG800NA / SG800EU------------------------------------------------------------- 11
Control Panel----------------------------------------------------------------------------------------------------- 12
Turning On/Off the Power ------------------------------------------------------------------------------------- 13

Table of Contents | ii
Turning on the power ------------------------------------------------------------------------------------- 13
Turning off the power ------------------------------------------------------------------------------------- 14
Setup and Installation
Setup Procedure------------------------------------------------------------------------------------------------- 15
Checking the Installation Area ------------------------------------------------------------------------------- 16
Installation Area -------------------------------------------------------------------------------------------- 16
Checking the power source ----------------------------------------------------------------------------- 18
Checking the Supplied Items and Unpacking the Printer ---------------------------------------------- 20
Attaching and Detaching Options --------------------------------------------------------------------------- 22
Attaching and Detaching the Option Tray -----------------------------------------------------------22
Attaching the option tray--------------------------------------------------------------------- 22
Detaching the option tray-------------------------------------------------------------------- 23
Attaching and Detaching the Bypass Tray ----------------------------------------------------------25
Attaching the bypass tray ------------------------------------------------------------------- 25
Detaching the bypass tray ------------------------------------------------------------------ 26
Loading Sublimation Transfer Paper ----------------------------------------------------------------------- 27
Loadable Paper Sizes ------------------------------------------------------------------------------------ 27
Handling and Storage Precautions-------------------------------------------------------------------- 28
Paper handling precautions----------------------------------------------------------------- 28
Paper storage precautions ------------------------------------------------------------------ 28
Loading Paper---------------------------------------------------------------------------------------------------- 29
Loading Paper into Tray 1-3 ---------------------------------------------------------------------------- 29
Extending the Paper Tray to Load Paper------------------------------------------------------------ 31
Installing the Ink Cartridges ----------------------------------------------------------------------------------- 34
Plugging in the Power Cord and Turning the Power On ----------------------------------------------- 36

Table of Contents | iii
Connecting the Printer ----------------------------------------------------------------------------------------- 38
Confirming the Connection Method ----------------------------------------------------------------- 38
USB Connection ----------------------------------------------------------------------------------------- 38
Ethernet Connection ------------------------------------------------------------------------------------ 40
Using the Control Panel to Make Printer Settings
Overview of Settings-------------------------------------------------------------------------------------------- 42
Using the [Paper Input] Menu -------------------------------------------------------------------------------- 44
Changing the [Paper Input] Menu-------------------------------------------------------------------- 45
Using the [List/Test Print] Menu ----------------------------------------------------------------------------- 46
Printing a Configuration Page------------------------------------------------------------------------- 46
Interpreting the Configuration Page ----------------------------------------------------------------- 46
Using the [Maintenance] Menu------------------------------------------------------------------------------- 47
Nozzle Check --------------------------------------------------------------------------------------------- 48
Head-cleaning -------------------------------------------------------------------------------------------- 50
No-fuss head cleaning ----------------------------------------------------------------------- 51
Head-flushing --------------------------------------------------------------------------------------------- 51
Head Position --------------------------------------------------------------------------------------------- 52
Adjust Paper Feed--------------------------------------------------------------------------------------- 55
Registration------------------------------------------------------------------------------------------------ 57
Setting the Date and Time----------------------------------------------------------------------------- 59
Date setting ------------------------------------------------------------------------------------- 59
Time setting------------------------------------------------------------------------------------- 60
Time zone setting ----------------------------------------------------------------------------- 60
De-condensation ----------------------------------------------------------------------------------------- 61
Using the [System] Menu-------------------------------------------------------------------------------------- 61

Table of Contents | iv
Changing the [System] Menu ------------------------------------------------------------------------- 62
Using the [Host Interface] Menu ----------------------------------------------------------------------------- 63
Changing the [Host Interface] Menu ---------------------------------------------------------------- 66
Precautions When Using a Networked Printer---------------------------------------------------- 66
Using the [Language] Menu ---------------------------------------------------------------------------------- 67
Software
System Requirements------------------------------------------------------------------------------------------ 68
Design Software Requirements------------------------------------------------------------------------------ 69
Download, Install and Configure Software ---------------------------------------------------------------- 69
Monitoring and Configuring the Printer
Using Web Image Monitor------------------------------------------------------------------------------------- 70
Displaying Top Page ------------------------------------------------------------------------------------ 71
Menu -------------------------------------------------------------------------------------------------------- 72
Logging in Using Web Image Monitor--------------------------------------------------------------- 72
Changing the Printer Settings------------------------------------------------------------------------- 73
Notifying the Printer Status by E-mail--------------------------------------------------------------- 76
Specifying notification the printer status by e-mail ------------------------------------ 77
Auto Email Notification: Error Notification by Email: Group 1-3-------------------- 79
Auto Email Notification: Counter Notification: Group --------------------------------- 80
Auto Email Notification: Detailed Settings for Error Notification ------------------- 81
Auto Email Notification: Counter Notification ------------------------------------------- 83
Maintenance
Ink Cartridges ---------------------------------------------------------------------------------------------------- 84