Sawgrass Virtuoso SG400NA User manual

v20150210
User Guide
SG400NA / SG400EU
SG800NA / SG800EU
This User Guide provides information and instructions related to the printer hardware.

Visit sawgrassink.com for more information and to download the printer software and
related instructions.

Table of Contents | i
Table of Contents
Introduction – Read This First
Manuals for this Printer ------------------------------------------------------------------------------------------1
Manuals List -------------------------------------------------------------------------------------------------------1
Important Notice-------------------------------------------------------------------------------------------- 2
User's Notes-------------------------------------------------------------------------------------------------2
Information about this Manual---------------------------------------------------------------------------------- 4
Symbols ------------------------------------------------------------------------------------------------------4
Note -----------------------------------------------------------------------------------------------------------5
Model-Specific Information--------------------------------------------------------------------------------------5
Available Units and Options for Each Model --------------------------------------------------------6
About The Virtuoso SG400 and SG800
Guide to Components --------------------------------------------------------------------------------------------7
Front View ---------------------------------------------------------------------------------------------------7
Rear View----------------------------------------------------------------------------------------------------8
Left Side View ---------------------------------------------------------------------------------------------- 8
Options and Accessories ----------------------------------------------------------------------------------------9
Option Tray SG400NA / SG400EU--------------------------------------------------------------------9
Option Tray for SG800NA / SG800EU-------------------------------------------------------------- 10
Bypass Tray for SG400NA / SG400EU------------------------------------------------------------- 10
Bypass Tray for SG800NA / SG800EU------------------------------------------------------------- 11
Control Panel----------------------------------------------------------------------------------------------------- 12
Turning On/Off the Power ------------------------------------------------------------------------------------- 13

Table of Contents | ii
Turning on the power ------------------------------------------------------------------------------------- 13
Turning off the power ------------------------------------------------------------------------------------- 14
Setup and Installation
Setup Procedure------------------------------------------------------------------------------------------------- 15
Checking the Installation Area ------------------------------------------------------------------------------- 16
Installation Area -------------------------------------------------------------------------------------------- 16
Checking the power source ----------------------------------------------------------------------------- 18
Checking the Supplied Items and Unpacking the Printer ---------------------------------------------- 20
Attaching and Detaching Options --------------------------------------------------------------------------- 22
Attaching and Detaching the Option Tray -----------------------------------------------------------22
Attaching the option tray--------------------------------------------------------------------- 22
Detaching the option tray-------------------------------------------------------------------- 23
Attaching and Detaching the Bypass Tray ----------------------------------------------------------25
Attaching the bypass tray ------------------------------------------------------------------- 25
Detaching the bypass tray ------------------------------------------------------------------ 26
Loading Sublimation Transfer Paper ----------------------------------------------------------------------- 27
Loadable Paper Sizes ------------------------------------------------------------------------------------ 27
Handling and Storage Precautions-------------------------------------------------------------------- 28
Paper handling precautions----------------------------------------------------------------- 28
Paper storage precautions ------------------------------------------------------------------ 28
Loading Paper---------------------------------------------------------------------------------------------------- 29
Loading Paper into Tray 1-3 ---------------------------------------------------------------------------- 29
Extending the Paper Tray to Load Paper------------------------------------------------------------ 31
Installing the Ink Cartridges ----------------------------------------------------------------------------------- 34
Plugging in the Power Cord and Turning the Power On ----------------------------------------------- 36

Table of Contents | iii
Connecting the Printer ----------------------------------------------------------------------------------------- 38
Confirming the Connection Method ----------------------------------------------------------------- 38
USB Connection ----------------------------------------------------------------------------------------- 38
Ethernet Connection ------------------------------------------------------------------------------------ 40
Using the Control Panel to Make Printer Settings
Overview of Settings-------------------------------------------------------------------------------------------- 42
Using the [Paper Input] Menu -------------------------------------------------------------------------------- 44
Changing the [Paper Input] Menu-------------------------------------------------------------------- 45
Using the [List/Test Print] Menu ----------------------------------------------------------------------------- 46
Printing a Configuration Page------------------------------------------------------------------------- 46
Interpreting the Configuration Page ----------------------------------------------------------------- 46
Using the [Maintenance] Menu------------------------------------------------------------------------------- 47
Nozzle Check --------------------------------------------------------------------------------------------- 48
Head-cleaning -------------------------------------------------------------------------------------------- 50
No-fuss head cleaning ----------------------------------------------------------------------- 51
Head-flushing --------------------------------------------------------------------------------------------- 51
Head Position --------------------------------------------------------------------------------------------- 52
Adjust Paper Feed--------------------------------------------------------------------------------------- 55
Registration------------------------------------------------------------------------------------------------ 57
Setting the Date and Time----------------------------------------------------------------------------- 59
Date setting ------------------------------------------------------------------------------------- 59
Time setting------------------------------------------------------------------------------------- 60
Time zone setting ----------------------------------------------------------------------------- 60
De-condensation ----------------------------------------------------------------------------------------- 61
Using the [System] Menu-------------------------------------------------------------------------------------- 61

Table of Contents | iv
Changing the [System] Menu ------------------------------------------------------------------------- 62
Using the [Host Interface] Menu ----------------------------------------------------------------------------- 63
Changing the [Host Interface] Menu ---------------------------------------------------------------- 66
Precautions When Using a Networked Printer---------------------------------------------------- 66
Using the [Language] Menu ---------------------------------------------------------------------------------- 67
Software
System Requirements------------------------------------------------------------------------------------------ 68
Design Software Requirements------------------------------------------------------------------------------ 69
Download, Install and Configure Software ---------------------------------------------------------------- 69
Monitoring and Configuring the Printer
Using Web Image Monitor------------------------------------------------------------------------------------- 70
Displaying Top Page ------------------------------------------------------------------------------------ 71
Menu -------------------------------------------------------------------------------------------------------- 72
Logging in Using Web Image Monitor--------------------------------------------------------------- 72
Changing the Printer Settings------------------------------------------------------------------------- 73
Notifying the Printer Status by E-mail--------------------------------------------------------------- 76
Specifying notification the printer status by e-mail ------------------------------------ 77
Auto Email Notification: Error Notification by Email: Group 1-3-------------------- 79
Auto Email Notification: Counter Notification: Group --------------------------------- 80
Auto Email Notification: Detailed Settings for Error Notification ------------------- 81
Auto Email Notification: Counter Notification ------------------------------------------- 83
Maintenance
Ink Cartridges ---------------------------------------------------------------------------------------------------- 84

Table of Contents | v
Checking the Remaining Ink -------------------------------------------------------------------------- 84
Checking the remaining ink level on the display--------------------------------------- 84
Checking the remaining ink level on the Web Image Monitor ---------------------- 84
Checking the remaining ink level via PowerDriver ------------------------------------ 85
Replacing an Ink Cartridge ---------------------------------------------------------------------------- 85
Handling Ink Cartridges -------------------------------------------------------------------------------- 86
Waste Collection Unit------------------------------------------------------------------------------------------- 88
Checking the Waste Ink Level ------------------------------------------------------------------------ 88
Checking the waste ink level on the display -------------------------------------------- 88
Checking the waste ink level on the Web Image Monitor --------------------------- 88
Checking the waste ink level via PowerDriver ----------------------------------------- 88
Replacing a Waste Collection Unit ------------------------------------------------------------------ 89
Cleaning ----------------------------------------------------------------------------------------------------------- 91
Cleaning the Power Cable Plug ---------------------------------------------------------------------- 91
Moving ------------------------------------------------------------------------------------------------------------- 92
Moving a Short Distance ------------------------------------------------------------------------------- 92
Moving a Long Distance-------------------------------------------------------------------------------- 93
Disposing ---------------------------------------------------------------------------------------------------------- 94
When Not Using for a Long Period of Time --------------------------------------------------------------- 94
Troubleshooting
Canceling Printing----------------------------------------------------------------------------------------------- 96
Canceling Printing Using the [Job Reset] Key ---------------------------------------------------- 96
Canceling Printing from the Windows Taskbar --------------------------------------------------- 98
Canceling a Print Job from the Macintosh Print Job Queue Window ----------------------- 98
Printing Does Not Start----------------------------------------------------------------------------------------- 98

Table of Contents | vi
Paper Is Not Fed or Delivered Normally ------------------------------------------------------------------- 99
Paper Jam------------------------------------------------------------------------------------------------------- 100
Using the [Form Feed] Key to Remove Jammed Paper-------------------------------------- 101
Removing Paper Jammed in Tray 1--------------------------------------------------------------- 102
Paper Jam in Tray 2/3 -------------------------------------------------------------------------------- 103
Removing Paper Jammed in the Bypass Tray-------------------------------------------------- 104
Removing Paper Jammed under the Top Cover ----------------------------------------------- 105
Opening the Rear Cover to Remove Jammed Paper ----------------------------------------- 107
Removing Paper Jammed in Tray 2/3 ------------------------------------------------------------ 108
Opening the Rear Unit Cover to Remove Jammed Paper (SG400NA/SG400EU) ---- 109
Poor Print Quality---------------------------------------------------------------------------------------------- 110
Prints are Unsatisfactory ----------------------------------------------------------------------------- 110
Colors are not correct--------------------------------------------------------------------------------- 112
Image Position is not Correct or Only a Partial Image is Printed--------------------------- 112
Error & Status Messages on the Display ------------------------------------------------------------------- 113
Error Messages ---------------------------------------------------------------------------------------- 113
Errors Displayed by the Web Image Monitor -------------------------------------------------------------- 118
No Paper/Tray Not Detected (Tray 1)------------------------------------------------------------- 118
No Paper/Tray Not Detected (Tray 2/3) ---------------------------------------------------------- 118
No Paper/Tray Not Detected (Bypass Tray)----------------------------------------------------- 119
Paper Size Mismatch/Paper Type Mismatch (Tray 1) ---------------------------------------- 119
Paper Size Mismatch/Paper Type Mismatch (Tray 2/3)-------------------------------------- 119
Paper Size Mismatch/Paper Type Mismatch (Bypass Tray) -------------------------------- 120
Paper Size Mismatch/Paper Type Mismatch (Auto Tray Select)--------------------------- 120
Cover Open --------------------------------------------------------------------------------------------- 120
Cover Open / Ink Cartridge(s) Not Detected ---------------------------------------------------- 121

Table of Contents | vii
If the cover is open-------------------------------------------------------------------------- 121
If the ink cartridges are not installed or are installed incorrectly ----------------- 121
Cartridge Almost Empty ------------------------------------------------------------------------------ 122
Cartridge Empty ---------------------------------------------------------------------------------------- 123
Used Cartridge ----------------------------------------------------------------------------------------- 123
Waste Collection Unit Not Detected--------------------------------------------------------------- 123
Waste Collection Unit Almost Full ----------------------------------------------------------------- 124
Waste Collection Unit Full --------------------------------------------------------------------------- 125
Used Waste Collection Unit ------------------------------------------------------------------------- 125
Out of Printable Temperature Range ------------------------------------------------------------- 125
Printer Error --------------------------------------------------------------------------------------------- 125
Network Interface Error------------------------------------------------------------------------------- 126
Maintenance Failed ----------------------------------------------------------------------------------- 126
Cannot Recover Error Page------------------------------------------------------------------------- 126
Where to Inquire ----------------------------------------------------------------------------------------------- 126
Recommended Consumables------------------------------------------------------------------------------ 126
Options----------------------------------------------------------------------------------------------------------- 127

Introduction – Read This First | 1
Introduction – Read This First
Manuals for this Printer
Read this manual carefully before using this printer.
Refer to the sections that are relevant to what you want to do with the printer.
Safety Information
This booklet contains important information about using the printer safely and correctly.
Be sure to read this before using the printer.
Quick Installation Guide
This guide briefly explains how to unpack and install the printer.
User Guide (PDF)
This guide explains in detail how to install and use the printer.
The guide also provides instruction on how check and change settings on the printer
itself, and how to make and check printer settings using a Web browser.
It contains basic troubleshooting procedures, such as those related to printing and
paper jams, and important information about consumables such as paper and ink.
We recommend this guide be installed on the computer so it can be easily referred to.
Manuals List
Manual Name Printed Manuals
Provided PDF Manuals Provided
Quick Installation Guide Yes No
User Guide No Yes
Safety Information Yes No

Introduction – Read This First | 2
Important Notice
In no event will Sawgrass be liable for direct, indirect, special, incidental, or consequential
damages as a result of handling or operating the printer.
For good output quality, Sawgrass recommends that only genuine SubliJet-HD ink from
Sawgrass be used.
Sawgrass shall not be responsible for any damage or expense that might result from the
use of parts other than genuine parts from Sawgrass with the printer.
User's Notes
High temperatures inside the printer can cause a breakdown. Do not lean anything
against the vent or block it in any way.
Warm air from the vent is normal and not a cause for concern.
Do not leave the top or right front cover open. If you do, dust or other matter might get
inside the printer, and this will reduce print quality.
During printing, do not move the printer or open its covers.
Do not open the top or right front cover during printing. If you do, printing will stop.
During printing, do not pull out a tray. Printing will stop and the paper will jam.
Do not touch the feed belt, ink tubes, paper pressing board, or toothed rubber belt.
Also, take care not to catch cables or ink tubes with your sleeves.