SAY SKIN AURORA-me Installation guide

SAY SKIN AURORA-me
Instructions and Warranty

10 minutes a day!
Stay beautiful forever
with SAY SKIN
is
the premium beauty care device brand.
SAY SKIN cares for your skin to help
you maintain your beauty forever.
With premium beauty care solution
SAY SKIN you can possess eternal beauty!

Contents
Product Benefits and Features
Components
Description of the Device
Operating Instructions
Charging
LED Indicators and Sound
FAQ
Care and Safety Instructions
Specifications
Warranty
Consumer Dispute
Settlement Standard

Product Benefits and Features
# Wrinkle Treatment &
Skin Tightening
Helps tighten skin and reduce wrinkles.
# Improve Skin Care
Product Absorption
Boosts the absorption of effective
ingredients of skin care products to
provide strong protection for the dermis.
# Safe & Eco-Friendly Material
“Zirconia”
The eco-friendly material that is used for
dental implants.
# Whitening
Improves dull complexion and skin
blemishes and provides a strong
skin whitening effect.
# Trouble Care
Solves problems of skin irritation
caused by exposure to pollutants,
such as fine dust, once and for all.
# One simple click to operate
Convenient and simple User Interface
design to operate power and levels with
just one-click button.

Components
세이스킨 오로라미 제품사용설명서 및 보증정보
SAY SKIN AURORA-me USER GUIDE
1. The main body of the device
2. Power plug
3. USB Charging Cable (Type C)
4. Instructions
5. Quick guide
6. Pouch for the device
1
2 3
4
6
5

Description of the Device
Main body (The handle)
LED Charging Indicator
USB (Type C) Charger Socket
On/Off & Level button
LED On/off & Level Indicator
Ring
Head
Front
Bottom

Operating Instructions
1. Tone your facial skin after cleansing.
Make sure to pat your face dry before using
the product as remaining water may
make your skin irritated.
2. Apply SAY SKIN super moisture cream
on your skin.
2.1 Make sure to apply an appropriate amount of
cream as the excessive amount of cream may get
cakey on your skin while using the device.
2.2 Depending on skin types and conditions,
plasma produced by the device may leave white
streaks of sebum or other substances on the skin
if there is an excessive amount of them in the skin.
Wash your face gently after using the device,
and then your skin will feel soft and smooth.
Using the device will remove the old dead skin
cells and promote the absorption of effective
ingredients of skin care products.
2.3 Or you may use other skin care products.
Applying cream will reduce friction on your skin
while using the device and promote the
absorption of effective ingredients of
skin care products.
3. Press and hold the On/Off button
for 2 seconds.
The LED On/Off & level indicator will light up white (Level 1)
STEP
01
STEP
02
4. Press the On/Off &Level button to choose
the level (from 1 to 3) you want.
Use the device for 5 to 10 minutes per a day.
Your skin may feel irritated depending on how sensitive
it is while using the device. Thus, start from Level 1
(the white LED) and increase the level gradually after your
skin gets used to the device completely.

Operating Instructions
Switch it On/Off Choose Level
Press On/Off &
Level button
for 2 seconds
Press On/Off & Level button
shortly after the power
has been turned on.
Each time you press the button,
the level will go up.
If you press the button at Level 3,
it will go back to Level 1.
- Level 1 (White LED)
- Level 2 (Orange LED)
- Level 3 (Red LED)
5. If you want intensive skin care
Use the device on the applicable area repeatedly
for several times.
Caution! If you care just one of your skin areas,
please use the device within 10 minutes at a time.
If your hand does not properly touch the handle,
the device would produce less plasma, undermining
the effectiveness of the product.
6. Gently put the device on the area you want and
move the device as if you scanned your face with
it following your skin texture from bottom to top.
7. The device will turn off automatically after
10 minutes of use.
※ When using the device on your neck,
avoid using it around the Adam’s apple
where the thyroid gland is located.
If you have any thyroid gland disease,
please consult your doctor before
using the device.

Charging
1. Connect the USB cable (Type C) to the
main body of the device. → Fig.1
2. Connect the USB cable (Type C) to the
charging adapter. → Fig.2
3. Put the adapter plug into the outlet. → Fig.3
● Full charging time : About 2 hrs.
◎ Operating time after full charging : About 1.5 hrs.
※ The charging time and operating time are subject to
change depending on the remaining battery power,
ambient temperature and charging conditions.
The device cannot be operated while being charged.
* After purchasing the product, charge the device
fully before using it.
* Failure to charge the battery for a long time
may reduce the battery life, and, thus,
it is recommended to charge the battery
regularly for every six months.
* If the device is used when its battery runs
very low, it may not work without the low
battery alarm beeping. In this case, connect the
device to the charger immediately and fully charge
the battery without worrying about the possibility
of product failure.
※ Only use the charger provided with the product.
- Charging the product with a non-standard charger
may result in product failure or damage.
- Connecting the charger improperly may cause
serious damage to the device.
- Any damage caused by misuse is not covered
by the warranty.

LED Indicators and Sound
▶ LED Charging Indicator
LED Stauts
Blinking Red Low battery
Red Charging in progress
Green Fully charged
▶ LED On/Off & Level Indicators
LED Stauts
White Level 1
Orange Level 2
Red Level 3
▶ Sound
Sound Status
1 beep
When the device is used for over 5 min.
3 bepps When the battery needs to be charged

FAQ
2. I smell something when using the product.
Is it all right?
You don’t have to worry about the smell as it is a
natural phenomenon that occurs when the
plasma is produced.
AURORA+ produces plasma that consists of
ions in the air. You may feel a subtle smell from ions
colliding with one another.
3. I hear a crackling sound while using
the product. Is it all right?
The sound is made by plasma that is produced
between the heads and your skin when the device is i
n normal operation.
4. How can I make use of SAY SKIN super
moisture cream?
If you apply cream after cleaning your skin,
it will reduce friction on your skin while using
the device and promote the absorption of effective
ingredients of skin care products.
5. Can I use the device during charging?
The device cannot be operated during charging.
It is recommended to use the device for 5 to 10 minutes
for each area, 2 to 3 times per day.
This recommended time of use is for average
healthy skin. Please adjust the time of use and
level if you have sensitive skin.
※ For sensitive skin: It is recommended to use
the device at Level 1 several times until your skin
gets used to it completely and raise the level gradually.
1. Can I use the device several times a
day on a daily basis?

Care and Safety Instructions
※ Any damage resulting from negligence or
carelessness is not covered by the warranty.
Please read the following instructions carefully.
◆ Ask a doctor if :
1) Rashes or excessive irritation appear on the skin
2) You need to take precautions because you are pregnant,
in your menstrual period or in outpatient treatment
3) You have allergic diseases with highly sensitive skin
4) You have a serious infection caused by festering pimples.
◆ People who use the following medical devices
cannot use this product :
1) Users of implantable electronic medical devices
such as a pacemaker
2) Users of electronic life-support medical devices
such as a heart-lung machine
3) Users of electronic medical devices that are attached
to the body such as ECG devices
◆ Take the following precautions to avoid danger:
- Do not use this product for other purposes than those
intended. Using the product for other purposes may
result in an accident.
- Avoid using this product in the area around the Adam’s apple
when using it on your neck, and do not put it in your mouth or
use it directly on your eyes.
- If a person with sensitive skin uses this product, this may
cause minor skin contact irritation. Stop use for two to three
days if these symptoms appear, and then start using it again.
- When using this product, avoid touching the jewelry you are
wearing with this device.
- Using this product with its heads broken or cracked may cause
skin burns and damage. Stop use immediately in this case.
- Do not place or use the product in hot and humid condition
such as sauna or bathroom.
- Do not insert or pull the plug with wet hands.
This may cause electric shock.
- Read the user’s manual and directions thoroughly and
use the product appropriately in the right order.
- Refrain from using the product on the same area of
your body for a long time, and if you find any problem with the
device while using it, stop use immediately, switch it off
and contact the retailer.
- If the product comes in contact with other electric appliances,
this may cause product malfunction.
- When there is thunder and lightning, stop charging the
product and unplug the charger from the outlet.
1. Safety Instructions

Care and Safety Instructions
1) It is recommended to store the product in the pouch.
2) Wipe oily residue of skin care products from the heads
and the main body of the device with clean wipes after
use to keep the product clean and sanitary.
3) Put the cleaned device in the pouch and store it in a
drawer of the dressing table, etc.
4) Do not place the product in an environment with high
temperature or humidity or with a large amount of dust,
in an area exposed to direct sunlight, or in a place where
magnetic or electromagnetic waves are emitted.
5) Keep this product out of reach of toddlers, children,
seniors with dementia and pets.
6) Do not drop the product in the water. Any product damage or
malfunction caused by carelessness is not covered by
the free service warranty.
7) Failure to charge the battery for a long time may reduce the
battery life, and, thus, it is recommended to charge the battery
regularly for every six months.
◆ Please take note of the following information
about warranty.
* Consumables, except for the main body,
are not covered by warranty. The product may be replaced or
refunded only when there is a manufacturing defect within
7 days of purchase. The free warranty service period for this
product is for one year from the date of purchase, and the repair
expenses incurred due to negligence by the customer may be
charged to the customer.
◆ Please take note of the following information
in case you need service on your product.
1) Do not disassemble the main body of the device.
If you arbitrarily disassemble the device at home,
you cannot receive free service.
2) If the product malfunctions, stop use and contact the retailer.
3) Do not drop the product from a height or expose it to
strong shocks. If any of such incident occurs, make sure to
have the product checked before use.
4) This product contains high-precision parts, and dropping
the product or exposing it to strong shocks may cause serious
damage to the components, which can result in malfunctions or
failures of the device.
2. Storage Instructions

Specifications
Brand Name SAY SKIN
Model Name AURORA-me
Efficacy &
Effectiveness Beauty skin care effects
Power Supply DC 5V, 1A (USB- Type C)
Material BODY : Aluminium, PC+ABS
HEAD : Zirconia
Size 30.3(W) x 153.8(L) x 51.2(H)mm
Weight 120g
Manufacturer Withnix Co., Ltd.
Country of
Origin Republic of Korea

Warranty
Full One Year Warranty.
Brand name
Retailer
Product/Model Name
Customer Name
Wholesaler
Serial No.
Address
※ You should present this warranty including
the date of purchase when requesting a repair
to get service.d.
※ This warranty is valid only in the Republic of Korea.
Please keep this warranty carefully as it cannot be reissued.
① SAY SKIN warrants the product according to the Consumer Damage
Compensation Regulation by item (Ministry of Finance and Economy
Public Notification No. 2006-36).
② Call customer service to request a repair or service, and call the retailer
to request return.
③ Eligibility for compensation and compensation details will be notified
within 7 days of request, and compensation will be made within
14 days of notice.
④ Free warranty covers any failure caused by defects in product
performance or functions that occur under normal operating
conditions within the warranty period, and if the defect is beyond a
repair the product will be replaced. (* From three months after the date
of purchase, the consumer is responsible for the cost of shipping the
product for service or a repair).
⑤ Free warranty service does not apply to the following:
- Any failure caused by the consumer’s willful misconduct or negligence.
- Any failure caused by problems with power supply or defective
connecting devices.
- Other failures caused by external factors other than defects of the
product itself.
- Defects in performance or functions and failure that occur after the
warranty expires.
- Failures caused by natural disasters - Failures that result from repairs
performed by someone other than SAY SKIN service centers or
authorized agencies.
⑥ If the product is not defective, the expenses of repairs may be
charged to you. Therefore, read this instruction carefully before using
the product.

Consumer Dispute Settlement Standard
When a major repair is needed
within 10 days of purchase
Replacement
or refund of
product price
Replacement
or free
repair service
Refund the
fixed price
after
depreciation
plus 10%
of this amount
Refund of
product price
Free repair
service
Replacement
or refund of
product price
Replacement
Paid repairs
The product is
replaced
after the
amount
equivalent to
the repair
fee is charged.
Paid repairs
The product is
replaced after
the amount
equivalent to
the repair fee is
charged.
Types of Consumer Damage
Compensation Details
Within the
warranty period
After the
warranty period
When important components
are in need of repair within
one month of purchase
When a replaced product is in
need of a major repair within
one month of replacement
* If replacement is impossible
When defects occur
When a repair can be done
When a repair cannot be done
as spare parts are out of stock
When the same defect
occurs repeatedly (3 times)
after repair
When defects occur repeatedly
(5 times)even after defects in
multiple areas were repaired
four times
* If repair is impossible
If the product shipped by the
consumer for repair is lost by
the company
When a repair cannot be done
as spare parts are out of stock
Damages incurred during
shipping or installation
after purchase
Any
performance
or
functional
failure that
occurs
under
normal
operating
and
environmental
conditions
(within the
warranty
period)
Any
performance
or functional
failure
caused by
the consumer’s
willful
misconduct
or negligence

Consumer Dispute Settlement Standard
Paid
repairs
Paid
repairs
Responsibility (of the customer)
for paid service
Within the
warranty
period
After the
warranty
period
1. Any failure caused by natural disasters
(fire, storm & flood damage, lightning, gas,
seawater, earthquake, etc.)
2. Any damage or failure caused by dropping the
product or exposing it to shocks
3. Any failure caused by use of wrong voltage
4. Any failure caused by putting other materials than
the original components into the product
5. Any damage or deformation to the exterior of the
product caused by organic solvents such
as thinner, benzene, etc.
6. Exchange of consumable parts subject to
normal tear and wear
7. Any damage caused in transit after installation
8. Failures that result from repairs or remodeling
performed by someone other than SAY SKIN
service centers
9. Any damage resulting from the use of parts or
consumables other than the standard S
AY SKIN components
10. Any damage caused by not following the
“safety instructions” included in this manual
11. When the product warranty is not presented
12. Any failure caused by external factors other
than defects of the product itself or by the user’s
negligence or carelessness
13. The matters not specified here shall be dealt
with in accordance with the Consumer Dispute
Settlement Standard.
14. Other failures caused by the user’s fault
or negligence
※ The compensation for the matters not specified above shall
be made according to the Consumer Dispute Settlement
Standard based on the Framework Acts on Consumers.
☎ Customer Center (Without country code) 1661-6987
※ The matters related to product washing and adjustment or
directions for use are not related to product failure.

MEMO

MEMO

Customer Service: (Without country code) 1661-6987
Website: www.say-skin.com
Copyright ⓒ2020 Withnix Co., Ltd. All Rights Reserved
SAY SKIN AURORA-me, its logos are trademarks of WITHNIX.
MADE IN KOREA
Please make sure to read the instructions carefully before
using the product. If you have any problems or malfunctions
with the product, please contact customer service.
If you know the model name and status of defects
accurately before contacting customer service,
you can get service faster.
This is a skin care device, not a medical device, and
Does not have any medical efficacy or effect other than the