Scout X10 User manual

Service Manual
X10
V1.0 from March 1st 2017

Copyright
(C) 2015 Scout Mobility BV All rights reserved.
The information provided may not be reproduced and/or published in any form, or by any other
means whatsoever( electronically or mechanically) without the prior written authorization of
Scout Mobility BV.
The information provided is based on general data about the constructions known at the time of
the publication of this manual. Scout Mobility BV strives to continuous product improvement and
reserves the right to changes and modifications.
The information provided is valid for the product in its standard version. Scout Mobility BV
cannot be held liable for possible damage resulting from specifications of the product
deviating from the standard configuration.
The available information has been prepared with all possible care, but Scout Mobility BV
cannot be held liable for possible errors in the information or the consequences thereof. Scout
Mobility BV accepts no liability for loss resulting from work that is executed by third parties.
The names, trade names, etc. used by Scout Mobility BV may not, according to the legislation
concerning the protection of trade names, be considered as being available.

Table of contents
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3
Table of contents
Copyright ............................................................................................................................... 2
Table of contents.................................................................................................................... 3
1. Introduction........................................................................................................................ 4
1.1. Scope of this manual................................................................................................... 4
1.2. Reference documentation........................................................................................... 4
1.3. Symbols used in this manual....................................................................................... 4
1.4. Guidelines and useful information for maintenance..................................................... 5
1.5. Product identification................................................................................................... 6
2. Warranty and Liability......................................................................................................... 7
2.1. Warranty ..................................................................................................................... 8
2.2. Liability........................................................................................................................ 9
3. Safety............................................................................................................................... 10
3.1. Personnel qualifications ............................................................................................ 10
3.2. Cautions and warning statements............................................................................. 10
3.3. Pictograms on the wheelchair ................................................................................... 12
4. Maintenance schedule & tooling....................................................................................... 13
4.1. Overview of scheduled maintenance tasks................................................................ 13
4.2. Mechanical tools ....................................................................................................... 14
4.3. Electronical tools....................................................................................................... 14
4.4. Torque table.............................................................................................................. 15
5. Maintenance on the control system.................................................................................. 16
5.1. Replace the remote control (Shark, VR2 and R-Net)................................................. 16
5.2. Replace the remote control (DX2)............................................................................. 16
5.3. Replace the power module (Shark, VR2 and R-Net) ................................................. 16
5.4. Replace the power module (DX2) ............................................................................. 16
6. Troubleshooting ............................................................................................................... 18
6.3. Diagnostics and troubleshooting for DX2 controls..................................................... 26
6.4. Diagnostics and troubleshooting for R-Net controls................................................... 30
6.5. Diagnostics and troubleshooting for VR2 controls..................................................... 34
7. Cable and module schemes............................................................................................. 37
7.1. Shark controls........................................................................................................... 37
7.2. DX2 controls ............................................................................................................. 37
7.3. VR2 controls ............................................................................................................. 37
7.4. R-Net controls........................................................................................................... 38
8. Version history ................................................................................................................. 41
9. Appendices...................................................................................................................... 42
Parts ................................................................................................................................ 58

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Service manual - X10
Introduction
1. Introduction
1.1. Scope of this manual
This service manual contains information and instructions about general maintenance and
repairs of this electric wheelchair.
This service manual is meant for:
• Service technicians: personnel that performs the regular maintenance and that solves
technical problems to the wheelchair.
Only service technicians that have completed the equipment training for this
wheelchair are allowed to do maintenance on this wheelchair.
• Customer support personnel at Scout Mobility BV dealers: personnel that
support customers when customers call to the dealer's office with questions
about the wheelchair.
For customer support this manual serves as reference material.
1.2. Reference documentation
This service manual refers, where necessary, to one of the other manuals that are available
for this wheelchair.
• User manual wheelchair: for general information about the use of the wheelchair.
• User manual for the electronics: for detailed information about the use of the controller
of the wheelchair.
• User manual for the seating system: for detailed information about the user
adjustments and the use of the seating system.
• Spare parts manual: for information about the spare parts and their ordering numbers.
• Supplier documentation for the electronics: for detailed information about changing
settings and doing repairs on the controls of the wheelchair.
1.3. Symbols used in this manual
This manual uses the following symbols to highlight information that needs extra attention.
WARNING!
Follow the instructions next to this symbol closely.
Not paying careful attention to these instructions could result in physical injury
or damage to the wheelchair or to the environment.
NOTICE!
This provides useful background information.

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Introduction
1.4. Guidelines and useful information for maintenance
Service technicians
Maintenance (regular maintenance and repairs) to the wheelchair may only be done by
service technicians that have been trained and authorized by Scout Mobility BV.
Temporary employees and personnel in training are also allowed to do this work but
only under the supervision of an authorized service technician.
Work safely
Always make sure that you work safely, particularly when you need to lift up the wheelchair.
During maintenance and repair work you are at all times fully responsible to obey the local
applicable guidelines and standards with regard to safety and environment. We advise you
to contact our service department before you do repairs to a wheelchair that has been
involved in an accident.
We advise you to disconnect the wheelchair from the battery power, if the wheelchair has to
be repaired because of a fault condition. Remove the main fuse(s) while the wheelchair is
unattended.
Service and technical support
For information about settings, maintenance and repair works, please contact you supplier.
Make sure you have the following information at hand:
• Type
• Identification number
• Year of manufacture
This information is printed on the identification plate of the wheelchair.
How to order spare parts
When you order spare parts, please specify:
• Identification number
• Part number
• amount of parts you need
• description (in the relevant language)
• dimensions (if applicable)
Please use e-mail or fax to send your orders to your supplier.
Remarks:
• Parts that do not have a position number cannot be ordered separately. Such parts
belong to an assembly that must be ordered and replaced as one piece.
• Boxed position numbers refer to the relevant separate drawing.
Disposal
Always handle waste materials according to the local regulations.
Contact information Scout Mobility BV
Scout Mobility BV
Kanaalstraat 101d
5711 EG Someren
The Netherlands
T [phone]
www.scoutmobility.nl
[e-mail]

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Service manual - X10
Introduction
1.5. Product identification
A. Model
B. Year of manufacture
C. Identification number
D. Maximum load in kg
E.
Maximum Safe Slope

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7
Warranty and Liability
2. Warranty and Liability
In the following warranty and liability stipulations the following terms are used:
• Product: the electric wheelchair manufactured Scout Mobility BV.
• User: the person who actually uses the product.
• Customer: the person who obtains the product from Scout Mobility BV.
• Dealer: the person/company who supplies the product from Scout Mobility BV to
the customer.

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Service manual - X10
Warranty and Liability
2.1. Warranty
1. Save in so far as the following provisions stipulate otherwise, Scout Mobility BV
warrants to the Customer or user of the Product that the Product is sound and fit for
the purpose for which the Product is intended to be used – as set forth in the user’s
manual of the Product. Scout Mobility BV furthermore warrants the quality of the
material used to manufacture the Product as well as the quality of the manufacturing
process.
2. Scout Mobility BV shall replace parts of the Product which are defective due to faulty
materials or manufacturing defects on free of cost basis, provided that such defects
arise within one (1) year after the date of delivery of the Product to the Customer.
Consequently, the following shall be excluded from the scope of free replacement as
meant in the preceding sentence:
a) replacement of parts of the Product required on account of defects arisen more
than one (1) year after the date of delivery of the Product to the Customer;
b) replacement of parts of the Product required on account of defects resulting due to
improper or careless use of the Product or resulting due to using the Product for a
purpose other than the intended purpose; if a Dealer is a Customer, this Customer
shall save Scout Mobility BV harmless from and against any claims by Users or
other third parties for defects resulting due to improper or careless use of the
Product;
c) parts subject to wear and tear, and the repair/replacement of these parts is the
result of normal wear and tear;
d) without prejudice to the provisions of article 2, the warranty with respect to the
battery of the electric wheelchair only covers instances of malfunctioning or non-
functioning which are evidently the direct result of material defects or
manufacturing defects. The warranty as set out in these provisions does not cover
a battery which is malfunctioning or non-functioning due to normal wear and tear
or due to improper or incompetent use of the Product or the battery forming part of
the Product, including the improper charging of the battery and the failure to
perform timely and proper maintenance; the Customer shall save Scout Mobility
BV harmless from and against any claims by Users or other third parties for
defects resulting due to improper or careless use of the Product or the battery
forming part thereof. This includes damage resulting due to the leakage of battery
acid when performing maintenance to (wet) batteries.
3. The warranties as explained in the preceding provisions shall in any event cease to be
effective if:
a) the Product maintenance guidelines drawn up by Scout Mobility BV have
been observed not at all or to an insufficient extent;
b) repair/replacement of parts results from neglecting, damaging or overburdening
the Product or using the Product for purposes other than its intended purpose;
c) parts of the Product have been replaced by parts not of the same origin as those
used by Scout Mobility BV and/or parts of the Product have been replaced
without authorization by Scout Mobility BV
4. The warranties as set forth in articles 1 up to and including article 3 above shall
become null and void if the Product is reused by a new User within the warranty period
and that reuse necessitated modifications, of whatever kind, to the Product, which
modifications were not authorized or performed by and/or on the instructions of Scout
Mobility BV
5. The above warranty shall also become null and void if through the agency of the
Customer, in instances other than those mentioned in article 4, our Products have
been altered in such way as to cause our Products to malfunction.
6. In the event of damage or other calamities the User or the Customer must contact
Scout Mobility BV as soon as possible and provide the most extensive information
possible if they wish to retain their rights under the warranty set out above. The
possibility to lodge a claim under the above warranties shall lapse upon expiry of a
period of twenty
(20) days after the damage or calamity occasioning the claim arose.
7. The replacement of a part or the repair or reconditioning of the Product during a
warranty period shall not extend the warranty period.

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Warranty and Liability
8. Any repair to or reconditioning of the Product not authorized or performed by and/or on
the instructions of Scout Mobility BV shall not be covered by the scope of this
warranty. If a User has authorized or performed and/or instructed the repair or
reconditioning of a Product, the Customer shall save Scout Mobility BV harmless from
and against any claims by third parties following – in the widest sense – from such
repair or reconditioning.
9. In consideration of the matters considered in the preceding paragraphs of this article 9,
the following parts subject to wear and tear or breakage risk shall in any event be
excluded from the scope of free repair/replacement unless the breakage and/or wear
and tear has been caused by faulty materials and/or manufacturing defects:
a) foot plates and/or foot rests;
b) carbon brushes;
c) upholstery of the seat;
d) frame covers, rain covers and other covers, apron, winter cover, immobilization
waistcoats, cross straps, sitter’s pants and other similar accessories;
e) damage to breakable materials such as lamps and other parts qualifying as
vulnerable.
Depending on the other specifications of the Product, this list may be extended on
the basis of a list possibly attached to these terms and conditions (Schedule 1).
10. In the event that a User lodges a claim under a warranty with a Customer or that a
Customer lodges such claim, Scout Mobility BV shall be notified immediately.
11. If Scout Mobility BV has determined a claim under the warranty to be justified, the
costs of transport to Scout Mobility BV will be borne by the Customer, the costs of
transport to the Customer will be borne by Scout Mobility BV
2.2. Liability
1. Subject to the following provisions, Scout Mobility BV only assumes liability for
damage arising out of death or bodily injury due to a defect in the Product for which
Scout Mobility BV is liable and for damage to another good owned by the User of the
Product in a private capacity, provided that such damage is the direct result of a
defect in the Product.
2. Scout Mobility BV shall indemnify for damage as referred to in article 1 up to the
sum covered by its statutory liability insurance taken out with its insurance
company.
3. Scout Mobility BV shall not assume any other or additional liability than the liability set
out in article 1. In particular, Scout Mobility BV shall not assume any liability for
consequential damage in whatever form.
4. In so far as Scout Mobility BV – notwithstanding the provision of article 3 – is ordered
by a Netherlands court or in any other forum for the settlement of disputes to pay
damages other than referred to in article 1, Scout Mobility BV shall make
indemnification in accordance with the provisions of article 2.
5. Scout Mobility BV shall not assume liability for damage resulting due to repair or
replacement required to remedy defects caused by improper or careless use of the
Product or caused by modifications made by the Customer or User which were not
authorized or performed by and/or on the instructions of Scout Mobility BV
6. The Customer shall save Scout Mobility BV harmless from and against any claims by
Users under the warranty provisions referred to in Article 9 or claims for liability under
mandatory law if the Customer or third parties have made modifications which are not
in accordance with the supplied instructions and/or which have been made using the
wrong materials, unless this failure to observe the instructions or use the right
materials is based on an error in the technical manual or other instructions imparted by
Scout Mobility BV
7. The Customers shall likewise save Scout Mobility BV harmless from any against
any liability resulting due to representations made by the Customer with regard to
the Product which are incompatible with the quality or the normal use of the
Product.

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Service manual - X10
Safety
3. Safety
3.1. Personnel qualifications
Only service technicians that are trained and authorized by Scout Mobility BV are allowed
to do maintenance and repairs to the wheelchair.
Temporary employees and persons in training are only allowed to do the maintenance and
repairs to the wheelchair if they work under the supervision of an authorized service
technician.
3.2. Cautions and warning statements
Safety information
• Safety information is indicated with the warning symbol. Wherever possible, safety
information is provided in the relevant chapter.
Functionality
• After repairing, reprogramming or replacing parts, always check the functionality of the
entire wheelchair. Pay special attention to safety features such as slowdown driving or
drive inhibits when seat lift and tilt are both used.
Temperature
• Avoid physical contact with the wheelchair's motors at all times. Physical contact can
cause burns. Motors are continuously in motion during use and can reach high
temperatures. After use, the motors cool down slowly.
• If the wheelchair is not in use, make sure that it is not exposed to direct sunlight for
lengthy periods of time. Some parts of wheelchair, such as the seat, the back and the
armrest can become hot if they have been exposed to full sunlight for too long. This
may cause burns or allergic reactions to the skin.
Programming
• Programming should only be conducted by healthcare professionals with in-depth
knowledge of wheelchair control systems. Incorrect programming could result in an
unsafe set-up of the wheelchair for a user. Scout Mobility BV accepts no
responsibility for losses of any kind if the programming of the control system is
altered without authorization of Scout Mobility BV.
Seat adjustment factory settings
Scout Mobility BV will deliver a wheelchair with default factory settings. These settings
depend on the options ordered with the wheelchair. When a configuration is ordered that
causes interference, Scout Mobility BV applies modified settings.
Moving parts
• Contact with moving parts of the wheelchair should be avoided. Contact with moving
parts can result in serious physical injury or damage to the wheelchair. Pay attention to
the following parts:
• Wheels (drive and castor)
• Powered tilt in space adjustment
• Powered Lift option
• Powered Recline back adjustment
• Powered leg rest(s)

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Warranty and Liability
Electromagnetic radiation
The standard version of the electric wheelchair has been tested on the applicable requirements
with respect to electromagnetic radiation (EMC requirements). In spite of these tests:
• it cannot be excluded that electromagnetic radiation can have influence on the
wheelchair. For example:
• mobile telephony
• large scale medical apparatus
• other sources of electromagnetic radiation
• it cannot be excluded that the wheelchair can interfere with electromagnetic fields. For example:
• shop doors
• burglar alarm systems in shops
• garage door openers
In the unlikely event that such problems occur, contact your supplier immediately.

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Service manual X10
Maintenance schedule & tooling
3.3. Pictograms on the wheelchair
A. check manual before using.
Be careful when swinging the controller aside to avoid
getting anything crushed.
B. Battery charging connection
C. Danger of crushing
D. Attachment point of the tie down system for transportation on a vehicle.
E. Freewheel switch
F. Do not put the freewheel switch in 'Push' mode on a slope.
G. Trap danger Danger of getting fingers jammed.
H. Identification plate

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Maintenance schedule & tooling
4. Maintenance schedule & tooling
4.1. Overview of scheduled maintenance tasks
No Spares
NOTICE!
The wheelchair must be checked regularly by an authorized service
technician.
System Unit Task Limit
Batteries Charging Daily (by the user)
Tires Check pressure and inflate
if necessary Weekly (by the user)
Wheelchair and upholstery Clean Weekly (by the user)
Electrical system Inspection Twice a year / every 6
months
Batteries Inspection Twice a year / every 6
months
Drive Inspection Twice a year / every 6
months
Mechanical parts Inspection Yearly
Bearings Inspection Yearly
Tires Check condition and profile Yearly
Fasteners and bolts Check condition and
tighten if necessary Yearly
Wheelchair Check overall functionality Yearly

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Service manual - X10
Maintenance schedule & tooling
4.2. Mechanical tools
The following tools and general supplies are needed to do the maintenance as described in
this manual:
Description Remark
Screwdriver size: medium
Screwdriver Phillips head
Rubber mallet
Pair of wire cutters
Circlip pliers
Universal pliers
Open ended spanner sizes: 10, 13, 17, 19
Ring spanner sizes: 10, 13, 17, 19
Torque wrench, up to 60 Nm with sockets sizes: 10, 13, 17, 19
Allen keys sizes: 3, 4, 5, 6, 7, 8
Loctite 270 for bolt securing
Loctite 648
Tie wraps color: black
n/a: not applicable
4.3. Electronical tools
The following tools and general supplies are needed to do the maintenance as described in
this manual:
Part number Description DX2 DX Shark R-Net VR2
4100531 Dynamic Wizard
Programming set Dealer x xx
4100532 R-net Dealer Programming
Set
x
Universal meter (voltage and
resistance x x x x x
4101066 VR2 Dealer Programming Set x

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Maintenance schedule & tooling
4.4. Torque table
Use the general torques as indicated in the table below, unless specified otherwise.
Thread Size Pitch (mm) Max. torque (Nm)
M4 0.7 3
M5 0.8 6
M6 1 10
M8 1.25 25
M10 1.5 50
M12 1.75 80
M14 2 120
The minimum torque values are 7 - 9 % below the maximum values.

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Service manual - X10
Maintenance schedule & tooling
5. Maintenance on the control system
5.1. Replace the remote control (Shark, VR2 and R-Net)
The driving program of the Shark, VR2 and R-Net controller systems is stored in the power
module. Replacing the remote control can therefore be done without any programming.
1. Replace the remote control.
5.2. Replace the remote control (DX2)
The DX2 system has the main driving program stored in the remote and a backup of the
program in the power module. Replacing the remote can be done without programming.
For REM420:
1. Switch on the controls.
The actuator LEDs 1 and 4 flash (C). This
indicates that the remote control and the
power module have different programs.
2. Replace the remote control.
3. Press the "-" button on the actuator
selection bar (D).
This way you select the backup program
from the power module.
4. Simultaneously press the horn button (B)
and the "+" button on the drive profile
selection bar (A) for 3 seconds.
This confirms the selection and the system
will beep when confirmed.
5. Switch the controls off and on again to
activate the new settings.
For REM550:
1. Replace the remote control.
2. Switch on the controls.
The display shows a selection sequence for the backup program.
3. Replace the remote control.
4. Select the module that has NOT been replaced.
The backup program from this module will be used to automatically re-program the
new module.
5.3. Replace the power module (Shark, VR2 and R-Net)
The driving program of the Shark, VR2 and R-Net controller systems is stored in the power
module.
1. Make a backup of the driving program from the power module.
Use a laptop and programming software for this step.
2. Replace the power module.
3. Load the backup of the driving program in to the new power module.
4. Check all functionality of the wheelchair.
5.4. Replace the power module (DX2)
The DX2 system has the main driving program stored in the remote and a backup of the
program in the power module. Replacing the power module can be done without
programming.
For REM420:

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Maintenance on the control system
Maintenance on the control system
1. Replace the power module.
2. Switch on the controls.
The actuator LEDs 1 and 4 flash (C). This
indicates that the remote control and the
power module have different programs.
3. Press the "+" button on the actuator
selection bar (D).
This way you select the backup program
from the remote control.
4. Simultaneously press the horn button (B)
and the "+" button on the drive profile
selection bar (A) for 3 seconds.
This confirms the selection and the system
will beep when confirmed.
5. Switch the controls off and on again to
activate the new settings.
For REM550:
1. Replace the remote control.
2. Switch on the controls.
The display shows a selection sequence for the backup program.
3. Replace the remote control.
4. Select the module that has NOT been replaced.
The backup program from this module will be used to automatically re-program the
new module.

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Service manual - X10
Troubleshooting
6. Troubleshooting
This chapter contains table with troubleshooting information. One table shows the
troubleshooting for the wheelchair in general, the other tables show information about
troubleshooting for the available controls systems.
NOTICE!
If the problem is not solved with the help of the solutions in the tables, contact
your dealer/distributor or the Service Department of Scout Mobility BV.

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Troubleshooting
6.1. General diagnostics and faultfinding
Problem Cause Solution
Wheelchair does not switch
on Bus cables not connected Check bus cable connections of the joystick
module to the power
module (can also be
through the actuator
module!)
Pins in connectors are
loose or damaged Check connectors for loose or damaged pins. If
damaged replace cable.
Bus cable defect Check all bus cables for
damage. Bypass each
bus cable with new one
to check functionality.
Fuse defect / Thermal trip Check fuses and replace if
needed.
Battery connections are
loose Check battery connections and restore if needed.
Battery voltage too low Measure battery voltage
and charge batteries.
Battery defect Measure battery voltage.
Voltage below 10 V can
indicate that one battery is
defect. Replace batteries.
Remote control or button
defect Check by replacing with new one.
Power Module defect Check by replacing with
new one.
Wheelchair continuously
drives slower than normal Speed limit due to micro switch signal
from seating function.
Check if all seating options
are in neutral position.
Measure resistance from
the speed limit cable in
different seating positions.
Bad cable connections or a
broken resistor influences
the drive inhibit signal.
Incorrect programming Check for correct program.
Re-program if needed.

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Service manual - X10
Troubleshooting
Problem Cause Solution
Parking brake partially
engaged Check parking brake function. Clicking sound at
engaging/disengaging
should be present. Check
temperature of parking
brake after driving.
Wheelchair drives slower
throughout the day (or after
several hours)
Poor batteries Check batteries and battery
voltage.
Poor or incomplete battery
charging Check battery charger. Check charging duration
with the user.
Thermal rollback
(overheating) Check usage of wheelchair, extreme usage can cause
the power module to
decrease the maximum
currents for protection.
Check wheelchair in
freewheel mode for
extreme resistance on
rolling or turning.
(DX2 controls only)
Gyro module (if present) is
not connected correctly or
is not functioning properly
=> Controllers switch to
SystemSlowDown mode.
Check Gyro cabling and/or
replace Gyro module.
Wheelchair only drives well
for a short period of time. Current limit is set too low or the controller is
underspecified
Check program settings
and/or replace controller.
Wheelchair can be
powered up, but does not
drive.
Parking brakes are in
freewheel mode (flash code
on remote!)
Set parking brakes to Drive
mode.
Drive inhibits active (flash
code on remote) Check program which Drive inhibits are present. Check
cabling of Drive inhibits on
wheelchair.
Wheelchair has too little
power to drive properly Tyre pressure of drive wheels or castors is too low Check pressure and inflate if needed. See User
manual for correct value.
Programming of speed and
Torque Settings is not
correct
Check programming and
make corrections if needed.