Seagate EXOS ENTERPRISE X12 SATA User manual

Standard 512E models
ST12000NM0007
Self-Encryption
512E models
ST12000NM0017
100828036, Rev. C
April 2020
X12 SATA Product Manual

© 2020 Seagate Technology LLC. All rights reserved.
Publication number: 100828036, Rev. C April 2020
Seagate, Seagate Technology and the Spiral logo are registered trademarks of Seagate Technology LLC in the United States and/or other countries. Raid Rebuild and SeaTools are either
trademarks or registered trademarks of Seagate Technology LLC or one of its affiliated companies in the United States and/or other countries.The FIPS logo is a certification mark of NIST,
which does not imply product endorsement by NIST, the U.S., or Canadian governments.All other trademarks or registered trademarks are the property of their respective owners.
No part of this publication may be reproduced in any form without written permission of Seagate Technology LLC.
Call 877-PUB-TEK1 (877-782-8351) to request permission.
When referring to drive capacity, one gigabyte, or GB, equals one billion bytes and one terabyte, or TB, equals one trillion bytes. Your computer’s operating system may use a different
standard of measurement and report a lower capacity. In addition, some of the listed capacity is used for formatting and other functions, and thus will not be available for data storage.
Actual quantities will vary based on various factors, including file size, file format, features and application software. Actual data rates may vary depending on operating environment
and other factors. The export or re-export of hardware or software containing encryption may be regulated by the U.S. Department of Commerce, Bureau of Industry and Security (for
more information, visit www.bis.doc.gov), and controlled for import and use outside of the U.S. Seagate reserves the right to change, without notice, product offerings or specifications.
Document Revision History
Revision Date Pages affected and Description of changes
Rev. A 10/09/2017 Initial release.
Rev. B 10/12/2017 23: Corrected fastener penetration depth to 0.140 inches in Section 3.4 & Figure 4
Rev. C04/03/2020
4: Updated Seagate Technology Support Services page
7: Corrected Temperature & Relative Humidity gradient values
17: Replaced Regulatory Compliance and Safety information with URL and instructions
bc: Updated Americas address to Fremont location.

Seagate Exos X12 SATA Product Manual, Rev. C 2
Contents
Seagate® Technology Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.0 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.1 About the Serial ATA interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.0 Drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.1 Specification summary tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.2 Formatted capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.2.1 LBA mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.3 Recording and interface technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.4 Start/stop times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.5 Power specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.5.1 Power consumption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.5.2 Conducted noise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.5.3 Voltage tolerance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.5.4 Extended Power Conditions - PowerChoiceTM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.6 Environmental limits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2.6.1 Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2.6.2 Humidity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2.6.3 Effective Altitude (sea level) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2.6.4 Shock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2.6.5 Vibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2.7 Acoustics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2.8 Test for Prominent Discrete Tones (PDTs). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2.9 Electromagnetic immunity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2.10 Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2.10.1 Annualized Failure Rate (AFR) and Mean Time Between Failures (MTBF) . . . . . . . . . . . . . 17
2.11 HDD and SSD Regulatory Compliance and Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2.11.1 Regulatory Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2.12 Corrosive environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2.13 Reference documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
2.14 Product warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Seagate Exos X12 SATA Product Manual, Rev. C 3
Contents
3.0 Configuring and mounting the drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.1 Handling and static-discharge precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.2 Configuring the drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.3 Serial ATA cables and connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
3.4 Drive mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
3.4.1 Mechanical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
4.0 About self-encrypting drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4.1 Data encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4.2 Controlled access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4.2.1 Admin SP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4.2.2 Locking SP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4.2.3 Default password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4.3 Random number generator (RNG). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
4.4 Drive locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
4.5 Data bands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
4.6 Cryptographic erase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
4.7 Authenticated firmware download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
4.8 Power requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
4.9 Supported commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
4.10 RevertSP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
4.11 ATA Security Erase Unit Command on SED SATA drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
4.12 Sanitize Device - CRYPTO SCRAMBLE EXT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
5.0 Serial ATA (SATA) interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
5.1 Hot-Plug compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
5.2 Serial ATA device plug connector pin definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
5.3 Supported ATA commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
5.3.1 Identify Device command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
5.3.2 Set Features command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
5.3.3 S.M.A.R.T. commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Seagate Exos X12 SATA Product Manual, Rev. C 4
For Seagate Product Support, visit: https://www.seagate.com/support
For Seagate Compliance, Safety, and Disposal, visit: https://www.seagate.com/support
For Firmware Download and Tools Download for Secure Erase, visit: https://www.seagate.com/support/downloads/
For information regarding online support and services, visit: http://www.seagate.com/contacts/
For information regarding Warranty Support, visit: http://www.seagate.com/support/warranty-and-replacements/
For information regarding data recovery services, visit: http://www.seagate.com/services-software/recover/
For Seagate OEM and Distribution partner and Seagate reseller portal, visit: http://www.seagate.com/partners
Seagate® Technology Support Services

Seagate Exos X12 SATA Product Manual, Rev. C 5
1.0 Introduction
This manual describes the functional, mechanical and interface specifications for the following:
Seagate® Exos™ X12 SATA drive models.
These drives provide the following key features:
• 256 MB data buffer.
• 7200 RPM spindle speed.
• Full-track multiple-sector transfer capability without local processor intervention.
• High instantaneous (burst) data-transfer rates (up to 600MB per second).
• Native Command Queuing with command ordering to increase performance in demanding applications.
• Perpendicular recording technology provides the drives with increased areal density.
• PowerChoice™ for selectable power savings
• SeaTools™ diagnostic software performs a drive self-test that eliminates unnecessary drive returns.
• State-of-the-art cache and on-the-fly error-correction algorithms.
• Support for S.M.A.R.T. drive monitoring and reporting.
• Supports latching SATA cables and connectors.
• Top Cover Attached motor for excellent vibration tolerance
• Worldwide Name (WWN) capability uniquely identifies the drive.
512E models
Standard Self-Encrypting (SED)
ST12000NM0007 ST12000NM0017
Note Seagate recommends validating the configuration with the selected HBA/RAID
controller manufacturer to ensure use of full capacity is supported.

Seagate Exos X12 SATA Product Manual, Rev. C 6
1.1 About the Serial ATA interface
The Serial ATA interface provides several advantages over the traditional (parallel) ATA interface. The primary advantages include:
• Easy installation and configuration with true plug-and-play connectivity.
It is not necessary to set any jumpers or other configuration options.
• Thinner and more flexible cabling for improved enclosure airflow and ease of installation.
• Scalability to higher performance levels.
In addition, Serial ATA makes the transition from parallel ATA easy by providing legacy software support. Serial ATA was designed to
allow users to install a Serial ATA host adapter and Serial ATA disk drive in the current system and expect all of the existing
applications to work as normal.
The Serial ATA interface connects each disk drive in a point-to-point configuration with the Serial ATA host adapter. There is no
master/slave relationship with Serial ATA devices like there is with parallel ATA. If two drives are attached on one Serial ATA host
adapter, the host operating system views the two devices as if they were both “masters” on two separate ports. This essentially
means both drives behave as if they are Device 0 (master) devices.
The Serial ATA host adapter and drive share the function of emulating parallel ATA device behavior to provide backward
compatibility with existing host systems and software. The Command and Control Block registers, PIO and DMA data transfers, resets,
and interrupts are all emulated.
The Serial ATA host adapter contains a set of registers that shadow the contents of the traditional device registers, referred to as the
Shadow Register Block. All Serial ATA devices behave like Device 0 devices. For additional information about how Serial ATA emulates
parallel ATA, refer to the “Serial ATA: High Speed Serialized AT Attachment” specification. The specification can be downloaded from
www.serialata.org.
Note
The host adapter may, optionally, emulate a master/slave environment to host software where two devices on
separate Serial ATA ports are represented to host software as a Device 0 (master) and Device 1 (slave) accessed at
the same set of host bus addresses. A host adapter that emulates a master/slave environment manages two sets
of shadow registers. This is not a typical Serial ATA environment.

Seagate Exos X12 SATA Product Manual, Rev. C 7
2.0 Drive specifications
Unless otherwise noted, all specifications are measured under ambient conditions, at 25°C, and nominal power. For convenience, the
phrases the drive and this drive are used throughout this manual to indicate the Exos X12 SATA drive models.
2.1 Specification summary tables
The specifications listed in the following tables are for quick reference. For details on specification measurement or definition, see the
appropriate section of this manual.
Table 1 Drive specifications summary
Drive specification ST12000NM0007, ST12000NM0017
Formatted (512 bytes/sector)* 12TB
Guaranteed sectors (see Section 2.2)
Heads 16
Discs 8
Bytes per logical sector 512
Bytes per physical sector 4096
Recording density, KBPI (Kb/in max) 2283
Track density, KTPI (ktracks/in avg.) 392
Areal density, (Gb/in2 avg) 923
Spindle speed (RPM) 7200
Internal data transfer rate (Mb/s max) 2685
Sustained data transfer rate OD (MiB/s max) 248 (261 MB/s max)
I/O data-transfer rate (MB/s max) 600
ATA data-transfer modes supported
PIO modes 0–4
Multiword DMA modes 0–2
Ultra DMA modes 0–6
Cache buffer 256MB (262,144KB)
Weight: (maximum) 705g (1.554 lb)
Average latency 4.16ms
Power-on to ready (sec) (typ/max) 20/30
Standby to ready (sec) (typ/max) 20/30
Startup current (typical) 12V (peak) 2.6A
2.0A (optional configuration through Smart Command Transport)
Voltage tolerance (including noise) 5V ± 5%
12V ± 10%
Drive case temperature 5° to 60°C (operating/tested)
–40° to 70°C (nonoperating)
Temperature gradient (°C per hour max) 20°C (operating)
20°C (nonoperating)
Relative humidity 5% to 95% (operating)
5% to 95% (nonoperating)
Relative humidity gradient 20% per hour max
Altitude, operating –304.8 m to 3,048 m
(–1000 ft to 10,000+ ft)
Altitude, nonoperating (below mean sea level, max) –304.8 m to 12,192 m
(–1000 ft to 40,000+ ft)
Operational Shock (max at 2 ms - typical) Read 70 Gs / Write 40 Gs
Non-Operational Shock (max at 2 ms - typical) 250 Gs
Vibration, operating
5–22 Hz: 0.25 Gs, Limited displacement
22–350 Hz: 0.50 Gs
350–500 Hz: 0.25 Gs
Operation Rotational vibration 20–1500Hz: 12.5 rads/s²
Vibration, nonoperating 2–500 Hz: 2.27 Grms ref

Seagate Exos X12 SATA Product Manual, Rev. C 8
*One GB equals one billion bytes when referring to hard drive capacity. Accessible capacity may vary depending on operating environment and formatting.
**During periods of drive idle, some offline activity may occur according to the S.M.A.R.T. specification, which may increase acoustic and power to operational levels.
Drive acoustics, sound power (bels)
Idle** 2.8 (typical)
3.0 (max)
Performance seek 3.2 (typical)
3.4 (max)
Nonrecoverable read errors 1 sector per 1015 bits read
Annualized Failure Rate (AFR) 0.35% based on 8760 POH
Maximum Rated Workload
Maximum rate of <550TB/year
Workloads exceeding the annualized rate may degrade the drive MTBF and impact
product reliability. The Annualized Workload Rate is in units of TB per year, or TB per
8760 power on hours.
Workload Rate = TB transferred * (8760 / recorded power on hours).
Warranty
To determine the warranty for a specific drive, use a web browser to access the fol-
lowing web page: http://www.seagate.com/support/warranty-and-replacements/.
From this page, click on the “Is my Drive under Warranty” link. The following are
required to be provided: the drive serial number, model number (or part number)
and country of purchase.The system will display the warranty information for the
drive.
Load-unload cycles 600,000
Supports Hotplug operation per
Serial ATA Revision 3.2 specification Yes
Drive specification ST12000NM0007, ST12000NM0017

Seagate Exos X12 SATA Product Manual, Rev. C 9
2.2 Formatted capacity
*One GB equals one billion bytes when referring to hard drive capacity. Accessible capacity may vary depending on operating environment and formatting.
2.2.1 LBA mode
When addressing these drives in LBA mode, all blocks (sectors) are consecutively numbered from 0 to n–1, where n is the number of
guaranteed sectors as defined above.
See Section 5.3.1, "Identify Device command" (words 60-61 and 100-103) for additional information about 48-bit addressing
support of drives with capacities over 137GB.
2.3 Recording and interface technology
2.4 Start/stop times
ST models Formatted capacity* Guaranteed sectors Bytes per logical sector
ST12000NM0007,
ST12000NM0017, 12TB 23,437,770,752 512
Note LBA Counts for drive capacities greater than 8TB are calculated based upon the SFF-8447 standard publication.
ftp://ftp.seagate.com/sff/SFF-8447.PDF
Interface Serial ATA (SATA)
Recording method Perpendicular
Recording density, KBPI (Kb/in max) 2283
Track density, KTPI (ktracks/in avg) 392
Areal density (Gb/in2avg) 923
Spindle speed (RPM) (± 0.2%) 7200
Internal data transfer rate (Mb/s max) 2685
Sustained data transfer rate (MiB/s max) 248
I/O data-transfer rate (MB/s max) 600 (Ultra DMA mode 5)
Power-on to Ready (sec) (typ/max) 20/30
Standby to Ready (sec) (typ/max) 20/30
Ready to spindle stop (sec) (max) 20