Seagate TapeStor Travan 20GB Technical manual

TRAVAN PORTABLE USB
TAPE DRIVE
TAPESTOR®
ONLINE USER GUIDE
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Contents
3 Introduction
6 Installing backup software
8 Attaching the drive
11 Operation and maintenance
18 Troubleshooting
26 Technical Support
TapeStor Travan 20GB and 40GB Portable USB Tape Drives:
Online User Guide
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T apeStor Travan Portable USB Tape Drive Online User Guide 2
© 2002 Seagate Removable Storage Solutions,
LLC. All rights reserved.
Seagate and the Seagate logo are trademarks
of Seagate Technology, LLC. TapeStor is a
trademark of Seagate Removable Storage
Solutions, LLC. Other product names are
trademarks or registered trademarks of their
owners.
Seagate reserves the right to change, without
notice, product offerings or specifications. No
part of this publication may be reproduced in
any form without written permission from
Seagate Technology, LLC.
Publication T014, Rev. A
May 22, 2002
FCC Notice
This equipment generates and uses radio frequency energy and, if
not installed and used in strict accordance with the manufacturer’s
instructions, may cause interference to radio and television
reception which could void the user’s authority to operate the
equipment. It has been tested and found to comply with the limits
for a Class B digital device pursuant to Part 15 of FCC Rules,
which are designed to provide reasonable protection against such
interference in a residential installation. However, there is no
guarantee that interference will not occur in a particular installa-
tion.
If interference does occur, try to correct it by taking one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the computer and the receiver.
• Connect the computer into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/television technician
for help.
Further, this equipment complies with the limits for Class B digital
apparatus in accordance with Canadian Radio Interference
Regulations.
Cet appareil numérique de la classe B est conforme au Règlement
sur brouillage radioélectrique, C. R. C., ch. 1374.
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T apeStor Travan Portable USB Tape Drive Online User Guide 3
About this manual
This manual provides instruc tions on installing and
operating your new Seagate Travan portable USB tape
drive. Chapters 2 and 3 contain installation instructions.
Subsequent chapters describe how to operate and care
for your tape drive and cartridges, and provide trouble-
shooting tips and technical support information.
Note. Wherever page numbers are referenced in this
manual, clicking on the page number will take you
to that page.
About your Travan tape drive
Seagate’s Travan USB drive is available in 20GB and
40GB models, with capacities of up to 20 and 40 Gbytes,
respectively (based on 2:1 data compression). For a list
of the tape formats supported by each drive, see page 16.
Note. You cannot use TR-1, TR-2, TR-3 or QIC-80 tapes
with either the 20GB or the 40GB drive. In addi-
tion, you cannot use TR-4 tapes in the 40GB drive.
Introduction
11
11
1
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T apeStor Travan Portable USB Tape Drive Online User Guide 4
System Requirements
PC Users
• Windows 98, Windows Me, Windows 2000 Profes-
sional, or Windows XP Operating Systems
• At least one unused USB port
(
For the Travan 40 GB, a Hi-Speed USB 2.0 port is
strongly recommended. USB 1.1 ports are available on
most PCs and laptops manufactured after 1998; USB
add-on boards are also readily available at computer
stores.
)
• CD-ROM drive (for software installation)
Macintosh Users
•Mac OS X 10.1.2 or later
• At least one unused USB port
(
For the Travan 40 GB, a Hi-Speed USB 2.0 port is
strongly recommended. USB 1.1 ports are available on
most Macs built after 1998, including iMacs, iBooks,
and Power Mac G3s and G4s.
)
• CD-ROM drive (for software installation)
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T apeStor Travan Portable USB Tape Drive Online User Guide 5
Box Contents
Inside your TapeStor USB box, you should find the
following items:
• Travan USB drive
• Drive stand (for mounting the drive on its side)
• Power supply with cords
• USB Cable
• Seagate USB Resource CD
(contains backup software, USB drivers for Windows
98/Me, and this Online User Guide).
• Quick Installation Poster
• Blank Travan data cartridge
Note: Power adapters are also supplied for customers in
Europe and the Asia/Pacific area.
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T apeStor Travan Portable USB Tape Drive Online User Guide 6
We recommend that you install the backup software
before you install your tape drive. This section describes
how to install the backup software. Instructions for
Macintosh are on the following page.
Installing the backup software on
Windows systems
1. Place the Seagate USB Resource CD in your CD-ROM.
If your operating system is configured for autoplay,
the setup program will run automatically.
2. If your CD-ROM does not autoplay, click on the Start
button (in the lower left corner of your screen) and
select Run. Then type
d :\setup, where d is the drive
letter for your CD-ROM, and press ENTER.
3. After the installation program begins, follow the
online instructions. After installing the backup
software, you can attach the tape drive, as described
on page 8.
Installing
Backup
Software
22
22
2
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T apeStor Travan Portable USB Tape Drive Online User Guide 7
Installing the backup software on
Macintosh systems
1. Place the Seagate USB Resource CD in your CD-ROM.
It should automatically open up the Retrospect folder.
2. Double click on the “Install Retrospect” icon and
follow the instructions on the screen to install the
software.
3. After installing the backup software, you can attach
the tape drive, as described on page 8.
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T apeStor Travan Portable USB Tape Drive Online User Guide 8
Attaching the
drive
This section describes how to attach your new Seagate
Travan USB drive to a Windows or Macintosh computer.
1. Boot up your computer
Your computer should be powered on and the operating
system should be fully loaded before you attach the USB
drive.
2. Install the USB driver
(Windows 98/Me only)
If you are attaching this drive to a computer running
Windows 98 or Windows Me, you must first install the
drivers from the Seagate USB Resource CD:
a. Insert the Seagate USB Resource CD into your CD-
ROM drive.
b. Click the Start button and select “Run”
c. In the command line, type
d :tppinst.exe (where d is
the letter of your CD-ROM drive).
d. Click “OK.” Then follow the online wizard instructions
to install the complete driver set.
33
33
3
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T apeStor Travan Portable USB Tape Drive Online User Guide 9
3. Set up the drive
As shown in Figure 1, the TapeStor Travan Portable USB
drive can operate in a horizontal position (with the label
facing down) or in a vertical position (supported by the
drive stand, with the label facing to the left). When mount-
ing the drive in the drive stand, make sure that the two
tabs in the drive stand lock into the two slots in the side of
the drive. Do not move the drive while it is running.
4. Connect the power adapter to the
drive
Make sure the drive is turned off. Attach the small, round
power connector to the tape drive, as shown in Figure 2.
Plug one end of the power cord into the transformer and
then plug the other end into a wall socket or power strip.
5. Turn the drive on
Move the power switch on the back of the drive to the ON
(up) position, as shown in Figure 3. Your computer should
already be powered on.
Figure 2
Figure 3
Figure 1
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T apeStor Travan Portable USB Tape Drive Online User Guide 10
6. Connect the USB cable
Attach one end of the USB cable to your tape drive, as
shown in Figure 4. Attach the other end to your
computer’s USB port. Figure 4 shows a USB port on the
back of a typical computer. Your system may look differ-
ent.
Congratulations! Your new Travan USB drive is now ready
to run a backup. See page 11 for drive operating instruc-
tions. For instructions on using your backup software, see
the online manual that came with the software.
Note: If you have difficulties with the installation, see
the troubleshooting tips on page 18.
Figure 4
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T apeStor Travan Portable USB Tape Drive Online User Guide 11
Caution. Always close the backup software before
unplugging the tape drive’s power cord or USB
connector. If you do not close the program you
may lose data.
Loading and unloading cartridges
On the front of your drive is an opening with a hinged door
for inserting Travan cartridges. Next to the door is the
drive-activity light (which doubles as an eject button on
the Travan 40GB drive). Travan cartridges must be inserted
in the drive with the metal baseplate facing down (if the
drive is horizontal) or left (if the drive is vertical, as shown
in Figure 5). The loading and unloading procedures are
different for the 20GB and 40GB drives.
Loading a cartridge
Travan 20GB drives: Push the cartridge firmly into the
drive until it stops (about 1/3 of the cartridge remains
visible outside the drive).
Travan 40GB drives: Push the cartridge
gently into the
drive until it is gripped by the drive mechanism and
pulled into the drive.
44
44
4
Figure 5
Operation and
maintenance
Drive-activity light
Drive power light
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T apeStor Travan Portable USB Tape Drive Online User Guide 12
Unloading a cartridge
Caution. Do not remove a tape cartridge while the drive-
activity light is on. If the drive-activity light has
gone out but you believe your backup or restore
operation did not complete, repeat the opera-
tion before removing the cartridge.
Travan 20GB drives: Wait until the drive-activity light is
OFF. Grasp the exposed sides of the cartridge and pull the
cartridge straight out.
Travan 40GB drives: Make sure the drive-activity light is
OFF. Push the Drive-Activity Light/Eject button. When the
cartridge has been ejected by the drive, grasp the ex-
posed sides of the cartridge and carefully pull the car-
tridge straight out.
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T apeStor Travan Portable USB Tape Drive Online User Guide 13
Handling Travan cartridges
Although Travan tape cartridges are ruggedly built, they
must be handled with care. Observe the following precau-
tions:
• Store cartridges in their protective cases when you are
not using them.
• Keep cartridges away from dust, dirt and moisture.
• Keep cartridges away from direct sunlight and heat
sources, such as radiators or warm air ducts.
• Do not expose cartridges to temperature extremes or
rapid changes in temperature.
• Keep cartridges away from sources of electromagnetic
fields, such as telephones, computer monitors, print-
ers, dictation equipment, mechanical or printing
calculators, motors or bulk erasers.
• Do not open the tape access door of a cartridge or
touch the tape itself. One fingerprint can prevent the
drive from reading information on the tape.
Note. For additional handling recommendations, see the
literature included with your tape cartridge.
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T apeStor Travan Portable USB Tape Drive Online User Guide 14
Retensioning tapes
Travan tapes must be retensioned frequently to ensure
data integrity and optimize drive performance.
Retensioning involves running the entire tape through the
drive, from beginning to end.
For optimum performance, cartridges used for daily
backups should be retensioned prior to each use. Your
backup software automatically retensions the tape before
each backup and restore operation. However, if you ever
have a problem reading a tape, manual retensioning
(using your backup software) may solve the problem.
We recommend retensioning whenever:
• A cartridge is being used for the first time
• A cartridge has not been used for over a month
• A cartridge has been dropped
• A cartridge has been shipped
• A cartridge has been exposed to a significant change in
temperature
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T apeStor Travan Portable USB Tape Drive Online User Guide 15
Write-protecting cartridges
Travan cartridges feature a write-protect or “lock” switch
near the upper left corner of the cartridge. When the
write-protect switch is in the “unlocked” position (see
Figure 6), the cartridge is ready for normal writing and
reading. When the write-protect switch is in the “locked”
position, the drive can read data from the cartridge, but
cannot write to the cartridge. Cartridges are usually
shipped from the factory with the write-protect switch set
to the “unlocked” position.
Figure 6
Unlocked
Locked
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T apeStor Travan Portable USB Tape Drive Online User Guide 16
Recommended tape cartridges
The table below lists the types of tape cartridges that can
be used with the Seagate Travan 20GB and 40GB drives.
Tape Compatible Tape
Drive formats Capacity
Travan 20GB drive
Read/write: Travan 20 (TR-5) 20 Gbytes
QIC-3220 20 Gbytes
Read only: Travan 8 (TR-4) 8 Gbytes
(all other tape formats are incompatible)
Travan 40GB drive
Read/write: Travan 40 40 Gbytes
Read only: Travan 20 (TR-5) 20 Gbytes
(all other tape formats are incompatible)
Note. Tape capacities listed in this table are based on
2:1 data compression. Capacities, backup speeds
and transfer rates will vary with file type and
system configuration.
Note: For best results, use Seagate-
branded data and cleaning
cartridges, which are tested and
certified to meet strict perfor-
mance and quality specifica-
tions defined by Seagate
engineers. For U.S. customers,
these cartridges can be conve-
niently purchased on the web at
http://buytape.seagate.com.
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T apeStor Travan Portable USB Tape Drive Online User Guide 17
Cleaning the tape drive mechanism
We recommend periodic cleaning of the tape drive
mechanism using an approved dry-process Travan clean-
ing cartridge. Generally, the more severe the operating
conditions (the greater the amount of dust or moisture in
the air), the more often the drive should be cleaned. Be
sure to clean the drive immediately if you observe an
increase in the number of errors while running your
backup software, or if a TapeAlert cleaning message is
displayed.
With the newer generation of Travan tape drive heads
used in these drives, only the dry-process cleaning-
cartridge method is recommended. This method does not
involve any flammable materials and provides a clean
recording surface by wiping away debris as the cleaning
material passes across the recording head. Residents of
the U.S. can purchase Travan cleaning cartridges (model
number STTMCL) directly from Seagate on the web at:
http://buytape.seagate.com.
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T apeStor Travan Portable USB Tape Drive Online User Guide 18
If you have problems installing or operating your drive,
please read through this section and try the proposed
solutions.
Basic troubleshooting
If your computer does not recognize your tape drive, first
try the easy fixes listed below.
• Make sure that the power and USB cables are attached
firmly.
• Make sure that the computer and tape drive are turned
on
before you attach the drive to your computer.
• Make sure you have installed the backup software
properly.
If your computer still does not “see” the tape drive, see
the advanced troubleshooting instructions on page 19
(for PC Users) or page 22 (for Macintosh users)
Note: If you have successfully installed the drive and
software, but later encounter problems, see
“Operations Troubleshooting” on page 24.
55
55
5
Troubleshooting
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T apeStor Travan Portable USB Tape Drive Online User Guide 19
Advanced troubleshooting
for PC Users
• Make sure you are using the Windows 98, Windows Me,
Windows 2000, or Windows XP operating system.
Windows NT and Windows 95 do not support USB
devices.
• Make sure that the tape drive is connected to the AC
power source
and switched on before you connect it to
the computer.
• If your computer has more than one USB connector, try
switching the tape drive to the unused connector.
• For the Travan 40GB, a Hi-Speed USB 2.0 interface is
strongly recommended. To enable this interface, you
may need to install a Windows system upgrade from the
Microsoft web site (www. microsoft.com).
• For Windows 98 or Me, check to make sure that you are
using the USB driver supplied on the Seagate USB
Resource CD.
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