Serial 1 MOSH/CTY User manual

I
WARNING
Lithium-ion batteries and/or products that contain lithium-ion
batteries can expose you to chemicals including cobalt lithium
nickel oxide, and nickel, which are known to the State of
California to cause cancer and birth defects or other reproductive
harm. For more information, go to www.P65Warnings.ca.gov.
CAUTION
To provide you the features described in this document and at our
website (www.Serial1.com), this bike includes a built-in connected
IoT device that uses cellular communications to receive and
transmit data to Serial 1 and its service providers, including
information about the bike, its location, and use of the bike. Go to
https://serial1.com/privacy-notice/ for more privacy information.
EN

II
TABLE OF CONTENTS
II
YOUR OWNER'S MANUAL ............................................... 1
SAFETY DEFINTIONS....................................................... 1
SAFE OPERATION............................................................ 2
IN THE BOX ....................................................................... 5
SPECIFICATIONS ............................................................. 6
UNBOXING ........................................................................ 7
ASSEMBLY........................................................................ 8
FIT.................................................................................... 14
CHARGING THE BATTERY ............................................ 16
USB POWER ................................................................... 17
DRIVETRAIN.................................................................... 18
DISPLAY .......................................................................... 18
RIDE MODES................................................................... 19
LIGHTING......................................................................... 20
BRAKE OPERATION ....................................................... 20
STORAGE........................................................................ 21
CARGO RACK ................................................................. 21
MAINTENANCE & SERVICE ........................................... 21
PRIVACY POLICY............................................................ 26
WARRANTY & RETURNS ............................................... 26
DECLARATION OF CONFORMITY ................................. 26
SERIAL 1 TRADEMARK INFORMATION ........................ 26
PATENTS......................................................................... 26
COPYRIGHT .................................................................... 26
DOCUMENT NUMBER .................................................... 26
EN

1
YOUR OWNER'S MANUAL
Enjoy The Ride
From the whole Serial 1 Cycle Company
crew, we thank you for embarking on your
next riding journey with us! When enjoying
your Serial 1 eBicycle, be sure to ride
safely, respectfully, and within the limits of
the law. Always wear a helmet, proper
eyewear, and protective clothing. Never
ride while under the influence of alcohol or
drugs. Know your Serial 1 eBicycle and
read and understand your owner's manual
from cover to cover.
This manual has been prepared to
acquaint you with the operation, care, and
maintenance of your eBicycle and to
provide you with important safety
information. Follow these instructions
carefully for your personal cycling safety
and pleasure. Your owner's manual
contains instructions for operation and
minor maintenance. We recommend that
any maintenance or major repairs, which
may require special skills and tools, should
be performed by a competent professional.
Please contact Serial 1 for more
information on obtaining service.
NOTE
Read this manual in its entirety before your
first ride. Make sure you understand all
sections and issues. Not all eBicycles have
all the features described in this manual.
Contact Serial 1 if you have questions
about the features of your eBicycle.
SAFETY DEFINTIONS
Take special notice of sections with the
following headings:
WARNING
Indicates a potentially hazardous
situation which, if not avoided, could
result in death or serious injury.
CAUTION
Indicates a potentially hazardous
situation which, if not avoided, may
result in minor or moderate injury.
NOTE
Refers to additional important information
about the given subject.
Safety Symbols
The following graphic symbols indicate
potential safety hazards and avoidance
actions to prevent a hazardous situation.
The graphical symbols may be present in
manuals, instructions, on the eBicycle,
and/or parts & accessory product labels.
Hazard Symbols
A triangle represents a hazard symbol,
alerting to a safety hazard.
General hazard warning.
Electric shock hazard.
Flammable material hazard.
EN

2
Explosive material hazard.
Hot surface hazard.
Prohibition Symbols
A circle with a line represents a prohibition
symbol, indicating a situation to avoid
which otherwise may lead to a hazard,
personal injury, and/or property damage.
General prohibition sign to
signify a prohibited action.
Keep away from open flame.
Avoid smoking, flames, or
sparks.
Action Symbols
A circle represents an action to take in
order to avoid a potential hazard.
Refer to appropriate manual
or instructions.
SAFE OPERATION
Local Safety Regulations
Your Serial 1 eBicycle conforms to all
safety standards and regulations effective
on the date of manufacture.
Know and respect the rules of the road. It
is your responsibility to comply with the
laws and regulations of the areas where
you ride. Read the safety information that
is provided by your national, regional, or
local traffic authority. Make sure all
equipment required by law is installed
and/or utilized and in good operating
condition.
In most countries, regulations for the use of
an eBicycle are the same as those for a
standard bicycle. However, there may be
local differences such as where you can
ride, minimum rider age, or required
equipment and registration. It is the rider’s
responsibility to know and obey local
eBicycle regulations.
General Safety
WARNING
eBicycles are different than bicycles.
They operate and handle differently.
Unskilled or improper use could result
in loss of control, death, or serious
injury.
Always wear a helmet, appropriate to the
type of riding you will be doing, when riding
your eBicycle.
Keep body parts and other objects away
from the moving belt or chain, turning
pedals and cranks, and spinning wheels of
your eBicycle. It is possible that
entrapment may occur during normal use
or maintenance.
Never tow a person or item (including a
trailer) or allow the eBicycle to be towed.
EN

3
Safe Operation
Before operating your new eBicycle, it is
your responsibility to read and follow the
operating and maintenance instructions in
this manual and follow these rules for your
personal safety.
WARNING
Striking an object, such as a curb or
pothole, can cause internal tire and/or
rim damage. If an object is struck, have
the tire and rim inspected immediately
by a trained professional. A damaged
wheel can fail while riding and
adversely affect stability and handling,
which could result in death or serious
injury.
WARNING
Always pay strict attention to road
surfaces and wind conditions and keep
both hands on the handlebar grips
when riding. Any two wheeled vehicle
may be subject to upsetting forces such
as wind blasts from passing vehicles,
holes in the pavement, rough road
surfaces, rider control error, etc. These
forces may influence the handling
characteristics of your eBicycle. If this
happens, reduce speed and guide the
eBicycle with a relaxed grip to a
controlled condition. Do not brake
abruptly or force the handlebar. This
may aggravate an unstable condition.
Brake Safety
WARNING
Apply front and rear brakes evenly.
Favoring one brake accelerates wear
and reduces braking efficiency.
Operation with excessively worn brakes
can lead to brake failure, which could
result in death or serious injury.
Battery Safety
WARNING
This vehicle contains a rechargeable
battery. An improperly handled or
damaged battery can cause electrical
shock and/or fire, which could result in
death or serious injury.
Do not disassemble, short-circuit, or use
battery in any way other than its intended
purpose.
Do not connect to charger if battery is
cracked or damaged due to impacts, falls,
and other compromises to the integrity of
the case or its contents.
Do not immerse battery in fluids such as
water or acid.
Keep away from fire. Improper charging,
impact, or exposure to fire can damage the
battery.
EN

4
Use only the lithium-ion battery and
charger specified by the manufacturer.
Charge the battery within operating
temperature range of 32° to 113° F [0° to
45° C]. Charge the battery before use if
unused for more than one month.
WARNING
A damaged battery can leak electrolyte.
Contact with electrolyte can cause
serious chemical burns or blindness. If
electrolyte comes in contact with eyes,
skin, or clothing rinse affected area with
clean water and seek medical attention
immediately.
Wet Weather Riding
WARNING
When riding on wet roads, brake
efficiency and traction are greatly
reduced, resulting in increased braking
distances. Failure to use care when
braking, accelerating, or turning on wet
roads can cause loss of control, which
could result in death or serious injury.
Rider Visibility
Riding an eBicycle at night or in other poor
visibility conditions is more dangerous than
riding during the day. A bicyclist can be
difficult for motorists and pedestrians to
see. If you are going to ride in those
conditions, consult a qualified service
provider about equipment that improves
your ability to see and be seen by others.
Find qualified service providers at
www.Serial1.com.
WARNING
The Consumer Product Safety
Commission requires eBicycles to be
equipped with front, rear, pedal, and
side reflectors. Be sure reflectors are
properly mounted. Poor visibility of
rider to motorists can result in death or
serious injury.
eBicycle reflectors are designed to reflect
vehicle lights and streetlights to help be
seen and recognized as a moving bicyclist.
Check reflectors and mounting brackets
regularly to make sure that they are clean,
straight, unbroken, and securely mounted.
Replace damaged reflectors and straighten
or tighten any that are bent or loose.
When riding under conditions of poor
visibility, check and be sure you comply
with all local laws about night riding, and
take these additional precautions:
- Wear light colored, reflective clothing
and accessories, such as a reflective
vest, reflective arm and leg bands,
reflective stripes on your helmet, or
flashing lights attached to your body
and/or your eBicycle.
- Verify clothing or anything you may be
carrying on the eBicycle does not
obstruct a reflector or lamp.
EN

5
Use Conditions
Your eBicycle has a frame sticker that
indicates its use condition. Ride only in the
use condition specified for your bicycle
type.
/CTY eBicycles are designed for Use
Condition 1: suitable for road riding only.
/CTY eBicycles are designed for riding on
a paved surface where the tires do not lose
ground contact.
WARNING
Serial 1 eBicycles are designed to
perform under specific use conditions.
Operating the eBicycle under
conditions outside of or beyond the
specified use conditions can result in a
crash which could cause death or
serious injury.
Do not use this eBicycle for off road
riding. It is not designed for this type of
riding.
Do not use this eBicycle for extreme,
stunt, or competition riding. It is not
designed for this type of riding.
Parts & Accessories
If there is a conflict between the
information in this manual and information
provided by a component manufacturer,
always follow the component
manufacturer’s instruction.
IN THE BOX
Your eBicycle box is provided with the
following contents:
- Serial 1 owner’s manual
- eBicycle frame (assembled)
- Battery
- Fork
- Handlebars
- Rear wheel
- Rear fender/rack (RUSH/CTY models
only)
- Front fender and rack hardware
(RUSH/CTY models only)
- Front wheel
EN

6
- Saddle/Seatpost
Small Parts Box
- Torque tool
- Multi-tool
- Keys
- Bell
- Pedals
- Battery charger and adapter
- Reflectors (front/rear, EU spoke, and
US spoke shown)
- Sidestand
- Associated fasteners
NOTE
The preceding images are representational
illustrations only. The actual components
provided may differ slightly.
SPECIFICATIONS
NOTE
Specifications in this publication may not
match those of official certification in some
markets due to timing of publication
EN

7
printing, variance in testing methods,
and/or eBicycle differences. Customers
seeking officially recognized regulatory
specifications for their eBicycle should
refer to certification documents posted at
www.Serial1.com.
Serial 1 reserves the right to change
specifications, equipment, or designs at
any time without notice and without
incurring obligation.
NOTE
The A-weighted emission sound pressure
level at the driver ears is less than 70
dB(A).
Table 1: Specified Tires
Model Size
Rec. Tire
Pressure
Max
Pressure
MOSH/CTY
27.5 x
2.8 30 PSI
[2.1 Bar]
45 PSI
[3.1 Bar]
RUSH/CTY
27.5 x
2.4
55 PSI
[3.8 Bar]
/CTY tires are equipped with Presta valves.
Table 2: eBicycle Weights
Model
S
M
L
XL
MOSH/
CTY
46.7 lb
[21.2 kg]
47.5 lb
[21.5 kg]
48.3 lb
[21.9 kg]
49.0 lb
[22.2 kg]
RUSH
/CTY
58.0 lb
[26.3 kg]
58.5 lb
[26.5 kg]
59.0 lb
[26.7 kg]
59.4 lb
[26.9 kg]
RUSH
/CTY
Step-Thru
59.0 lb
[26.7 kg]
59.5 lb
[27.0 kg]
60.0 lb
[27.2 kg]
RUSH
/CTY
Speed
58.0 lb
[26.3 kg]
58.5 lb
[26.5 kg]
59.0 lb
[26.7 kg]
59.4 lb
[26.9 kg]
UNBOXING
Preparation
You will need adequate room to move
around the box. We recommend at least 8
x 4 ft [2 x 1 m] of space.
Do not cut through the box. We
recommend that you save your box for at
least 14 days in case of the need to return.
Do not remove any of the protective paper
from the eBicycle frame until you are done
with the assembly.
NOTE
You can follow along with our unboxing
and assembly videos at www.Serial1.com.
Unboxing Steps
1. Cut and discard straps
2. Lift the outer box and set aside
3. Remove the owner’s manual and read
through it fully
EN

8
4. Check for all main components
according to the IN THE BOX section
of this manual
5. Remove foam, saddle, and seatpost
and set aside, and cut and discard any
zip-ties
6. Remove top tray, front wheel box,
small parts box, and front box (if
applicable) and set aside
7. Check the contents of the small parts
box according to the IN THE BOX
section of this manual
ASSEMBLY
NOTE
We have designed your eBicycle to be
assembled safely and with high quality by
an individual at home. However, if you
decide you would instead like some help
with the assembly process, please contact
a qualified service provider or contact us at
www.Serial1.com.
Assembly Steps
1. Remove the battery
EN

9
2. Lift front of bike to remove tray from
under front axle
3. Pull the two perforated edges of the
tray down
oThe front edge will remove
completely, while the rear will
remain attached
4. Install tray in center notches of lower
box and rest the bike, elevated, on the
tray
oThe black stamped arrow on the
tray points toward the front wheel
when installed correctly
5. Install front fender (RUSH/CTY
models only)
oAttach to fork in center hole and
tighten to 6.5 Nm using torque
tool. The small rubber washer
should be between fender and
fork. The shortest of the three
screws is for the top fender hole,
while the two longer screws are
for the side forks
EN

10
oAttach both rack supports to
forks, making sure the rack
support arm is routed between
the fork and the brake line and
tighten to 6.5 Nm using torque
tool
6. Install front wheel
oRemove front axle
oRemove plastic spacer from
brake caliper. Avoid applying
brakes without a wheel installed
oFold down front end of lower box
tray
oFit brake rotor into caliper
oAlign and insert axle through fork
and wheel
oTighten to 11 Nm using torque
tool
7. Remove any remaining ties between
eBicycle and packaging
EN

11
8. Lift bike, remove tray, and roll bike out
of box
9. Install sidestand
oTighten to 9 Nm using torque tool
10. Install pedals
oThe end of each pedal is marked
with either an “L” or “R”,
indicating the side of the bike as
seen by the rider when seated on
the bike.
oThe Left pedal has 3 lines on the
pedal spindle. The Right pedal
spindle is smooth.
oThe Left pedal is reverse
threaded, or left-hand threaded.
EN

12
oTighten using multi-tool. Finalize
tightening with a pedal wrench
(not supplied) to 35Nm
11. Install seatpost
oLoosen clamp screw using multi-
tool
oInsert seatpost to desired height
(see FIT section for additional
direction)
oTighten to 6 Nm using torque tool
12. Install bell
oDisassemble using multi-tool
oWrap inner sleeve around
handlebar to the right of the right
brake handle
EN

13
oWrap bell around inner sleeve,
tighten screw using multi-tool
13. Install post reflectors
oWrap the front post reflector
(white) around the handlebar to
the right of the headlamp.
Tighten screw using multi-tool.
oWrap the rear post reflector (red)
around the seatpost below the
saddle. Tighten screw using
multi-tool.
14. Install spoke reflectors (Method 1)
oFit the circular center of the
reflector around a spoke
oScrew a circular locking nut into
the slot, tightening using multi-
tool
15. Install spoke reflectors (Method 2)
oWrap a plastic clamp around a
spoke
oFit clamp to the end of a reflector
EN

14
oScrew the pieces together,
tightening using multi-tool
Torque Specifications
Always tighten fasteners to the correct
torque to ensure the integrity of the
eBicycle. In case of a conflict between this
manual and information provided by a
component manufacturer, consult with
Serial 1 or the component’s customer
service representatives for clarification.
Table 3: Torque Values
Part
Tool
Size
Torque Notes
Handlebar 4mm
⬡
6 Nm Tighten
bottom two,
then top two screws
Handlebar
stem
4mm
⬡
6 Nm If necessary, for
service
Saddle rail
clamp
5mm
⬡
9 Nm If necessary, for
service
Seatpost
clamp
4mm
⬡
6 Nm Set the
height, then
torque
Axles
(wheels)
6mm
⬡11 Nm
Align brake disc
rotor between brake
pads before
inserting axle
FIT
Verify your eBicycle is the correct size.
Correct fit is essential for a safe and
pleasant ride.
Standover Height
Standover height is the basic element of
eBicycle fit. It is the distance from the
ground to the middle of the top tube.
Step-Over Frame
When straddling the top tube of a Step-
Over style bike, you should have 1 – 2 in
[2.5 – 5 cm] of clearance between yourself
and the bike.
Step-Thru Frame
Standover height does not apply to
eBicycles with step-thru frames. Instead,
the limiting dimension is determined by
saddle height range.
EN

15
Saddle Position
To get the most performance and comfort
from your eBicycle, correct saddle
adjustment is important. If the saddle
position is not comfortable for you, adjust
the saddle or seatpost or see a qualified
service provider.
The saddle can be adjusted in three
directions:
- Up and down
- Front and back
- Saddle angle
Adjust your saddle position without
exceeding the limits set by the height of the
top of the seat tube and the "minimum
insertion" or "maximum extension" mark on
the seatpost.
1. While standing next to your eBicycle,
loosen the seat clamp with the multi-
tool and raise your saddle to the
height of your hip bone. Re-tighten the
seat clamp with the torque tool to 6
Nm.
2. Sit on your bike and bring the pedals /
crank arms perpendicular to the
ground. Your leg should be locked
straight and your knee fully locked. If it
is not, get off the bike and slowly
increase the height of the saddle,
repeating as necessary until the
correct position is attained.
Handlebar Height
The eBicycle is equipped with a
"threadless" stem and is not height
adjustable.
EN

16
CHARGING THE BATTERY
WARNING
Only use the provided charger to
charge the battery. The charger is
specifically designed to work with this
battery and terminals. The use of any
other charger can cause damage to the
battery and/or injury to the user.
Your eBicycle will be delivered to you with
the battery installed, with a State of Charge
(SOC) less than 30%. It is recommended
that you charge your new eBicycle battery
fully after initial assembly and before every
future ride.
The battery may be charged in or out of the
eBicycle. Battery status indicator lights will
indicate battery level while charging.
Disconnect charger when status lights
indicate battery is fully charged.
Always unplug a battery after it has
completed its charging cycle.
Installed in eBicycle
1. Locate the charging port on the lower
left-hand side of the motor cover.
2. Open the cover on the charging port.
Be careful not to tear or pull off the
cover.
3. Plug the charger into a wall outlet.
4. Check that the charger plug and the
port are free from dirt and debris.
Insert the charger plug into the
charging port.
5. The LED indicator on the battery
charger will turn solid green when the
battery is fully charged. Once fully
charged, disconnect the charger from
the battery and the outlet.
6. Ensure that you securely close the
charge port cover.
EN