Siemens CIELO 2 ACTIVE User manual

CIELO™ 2 Active
User Guide

Introduction
Dear customer,
Congratulations! You have selected a hearing instrument
from Siemens. This hearing instrument was individually
designed for your hearing impairment and is fitted spe-
cially to your personal hearing profile.
These instructions, together with guidance from your
Hearing Care Professional, will help you understand how
your new hearing instrument works.
If you have any further questions, please contact your
Hearing Care Professional.
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Contents 2
Your CIELOTM 2 Active hearing instrument 4
Inserting and removing your CIELO 2 Active 5
Turning your CIELO 2 Active on and off 6
Handling standard and rechargeable batteries 7
Using the charger 10
Using the domes 14
Using the clip-on cover 16
Replacing the receiver unit 17
ePocket 18
Daily cleaning of your hearing instrument 19
Important notes 20
Troubleshooting tips 22
Disposal information 24
Your hearing instrument configuration 25
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AYour CIELO 2 Active hearing instrument
1 Receiver unit
2 Dome
3 Clip-on cover
4 Charging contact
5 Battery compartment
6 C-Guard
Note:
Always wear the receiver unit with the dome.
Make sure that the dome is completely attached
to the receiver unit.
If the dome remains in your ear, have it removed
by a medical professional.
Replace the dome if it becomes broken.
Insert the receiver unit with the dome carefully
and not too deeply into the ear.
Use the receiver unit and dome only in the manner
described in this user guide.
Your Hearing Care Professional offers an assortment of
receiver lengths and dome sizes to best fit your ear.
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2
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45
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AInserting and removing your CIELO 2 Active
Place your hearing instrument
behind your ear and turn it on by
completely closing the battery
compartment.
To remove your hearing instru-
ment hold the receiver unit
between your thumb and index
finger and carefully pull it out.
Note:
Do not use lubricant when you insert the receiver unit,
because it may clog the sound outlet.
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Make sure that your hearing
instrument is turned off by ope-
ning the battery compartment to
the first stop (page 6). Hold the
receiver with the dome between
your thumb and index finger and
insert it carefully into the ear
canal. You may find it helpful to
pull your ear slightly upward or
to the back.
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Turning your CIELO 2 Active on and off
Power-on delay
Your CIELO 2 Active hearing instrument is equipped
with a “power-on delay” feature which can be activated
by your Hearing Care Professional. This allows you
to turn the hearing instrument on with an automatic
delay of 12 seconds, so that you may insert the hearing
instrument into your ear without experiencing
unpleasant feedback (whistling).
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To turn on
Fully close the battery compartment to turn the
instrument ON.
To turn off
Press the battery compartment downward to the first
stop to turn the instrument OFF.
OFFON
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Handling standard and rechargeable batteries
Battery insertion and removal
You can either use a standard battery or a rechargeable
battery in your CIELO 2 Active hearing instrument.
Always use a size 13 battery.
If using a rechargeable battery, you need to charge it
before first use.
If using a standard battery,
remove the tab only when
you are ready to use it.
Inserting
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Open the battery compartment
with your fingernail as shown in
the illustration.
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6
Swivel open the battery compartment door. Insert the
proper size battery into the battery compartment door
so that the “+” symbol on the battery coincides with
the “+” marked on the battery compartment.
Close the battery compartment by gently pressing the
bottom of the door upward with your fingertip. Do not
force the door shut. If it does not close easily, check
to see if the battery was inserted properly.
Handling standard and rechargeable batteries
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Removing
Normally the battery drops out when the compartment
is completely open. If the battery does not come out,
lightly tap on the case.
Low battery indicator
Your hearing instrument may be programmed to
inform you when the battery is nearly empty. If you
hear an intermittent series of beeps or experience low
amplification power, replace or charge the battery.
Using a remote control
If you have the optional ePocket remote control, the
battery status can be checked using the “battery read
out” function. (See the ePocket user guide for more
information.)
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s
Using the charger
Information about the charger
Use only rechargeable batteries with your CIELO 2 Active
instrument(s) that are delivered with your CIELO 2 Active
charger. The lifetime of a rechargeable battery is approxi-
mately 1–2 years, depending on individual use.
The CIELO 2 Active charger is simple to operate. You can
place two hearing instruments with attached receiver
units and domes in the charger at one time. A charging
cycle takes around 5 hours. The charger shuts itself off
when the charging cycle is completed. Your CIELO 2 Ac-
tive is now ready for full day and evening of use, depen-
ding on the environment in which you wear your hearing
instruments.
Note:
Do not attempt to charge standard, nonrechargeable
batteries!
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2
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3a 3b
3a 3b
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Charging
Plug the jack plug into the contact on the backside of the
charger and then plug the power supply with your country-
specific adapter into a power outlet. The middle LED indicates
that the charger is connected to the power supply. Open the
charger by pressing the front button. The lid will open.
The charger consists of two charging slots, which hold two
CIELO 2 Active hearing instruments, and a larger cavity, which
provides space for the attached receiver units with domes.
1 Charging slots with charging contacts.
2 Cavity for receiver units and domes.
3 LEDs indicate the functional states of the charger.
Each LED indicates the functional states of the corresponding
charging slot 3a / 3b.
When you place your CIELO 2 Active hearing instrument in one
of the charging slots and the lid is closed, the instrument is
switched off and the recharging process automatically initiated.
Charging is complete when the green LED stays on continuously.
The hearing instrument is turned off after you removed it from
the charger. Open and close the battery door to turn on the
hearing instrument.
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7
The intelligent charger’s LEDs indicate the charging
status, as detailed in the guide below:
LED State Functionality Consequence
Middle
LED
orange Connection to
power supply
Charger ready
to use
Left
or right
LED
green
blinking
Ongoing charging
process
Leave hearing
instrument in
charger
Left
or right
LED
green
constant
Charging process
finished
Remove hearing
instrument
from charger
Left
or right
LED
red
constant
If the charging process
cannot be initiated
because of standard or
malfunctioning rechar-
geable battery
or incorrect polarity,
the charger switches
off automatically. The
charger needs up to
3 minutes to recognize
these failures.
Remove plug and
reinsert it into
the socket again
Using the charger
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Warning:
Keep batteries and instruments out of the reach
of children. If swallowed consult a physician or a
hospital immediately.
Note:
Do not throw used batteries into household trash.
Return them to your Hearing Care Professional for
environmentally correct disposal.
Change the batteries or recharge when any of the
following occur:
Volume of your instrument becomes softer or weak
You hear the low battery beeps
ePocket display shows empty battery status
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8Using the domes
Your dome includes an integrated C-Guard wax protec-
tion system.
Cleaning
Cerumen (ear wax) on the dome or
C-Guard may affect sound quality.
Listen for any changes. If wax has
built up, it can be removed easily
with a soft tissue. No other tools
are required.
Note:
Never use brushes or sharp objects for cleaning or
they may damage the dome or C-Guard.
Never use running water or immerse the hearing
instrument.
Never use pressure or rotating action while cleaning.
The dome cleans best right after taking the hearing
instrument off. This way Cerumen can not dry and
harden.
For best results, it is recommended that you change
your dome including C-Guard approximately every
three months, or as needed.
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Replacement of the dome
Holding the receiver unit in one hand,
grasp the dome between the thumb and
index finger of your other hand. Then re-
move the dome from the receiver.
The new dome is delivered in a box. Leave
the dome in the box and press the tip of
the receiver unit into the new dome as
shown in the picture.
The mark on the receiver unit helps you
to position it correctly.
The dome is in the correct position when it
is flush with the mark.
If the dome is not mounted correctly the
sound quality will be affected.
Check and readjust the dome in this case.
Caution:
Do not place the receiver into your ear without the dome.
If the dome gets detached in your ear, consult your
Hearing Care Professional, a physician, or hospital.
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9Using the clip-on cover
Notice:
The clip-on cover can be damaged easily when bend
over too much.
Follow the instructions carefully and change the
clip-on cover only when necessary.
Ask your Hearing Care Professional for assistance if
it is not possible for you to change it by yourself.
The clip-on cover is a barrier that protects your micro-
phones from sweat, humidity and moisture. Change
the clip-on cover when the sound is diminished or the
clip-on cover is soiled.
Removing
Slide your fingernail under the
side of the clip-on cover until it
unlatches.
Inserting
Hold the new cover with the
two pins at the upper end and
clip it into the housing.
We recommend that you
change the clip-on cover every
three months, or as needed.
Open the battery compartment
and lift the clip-on
cover with your fingernail.
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Replacing the receiver unit
Note:
The receiver unit can be changed as needed by your
Hearing Care Professional. If you need to replace the re-
ceiver unit by yourself follow these directions carefully.
Remove receiver unit
Hold the instrument in one hand and turn the receiver
unit with the other hand carefully to the left (45º) and
remove it.
Attach receiver unit
Join the instrument and a new receiver unit together
with the receiver unit turned to the left (45°). The red
mark on the instrument has to coincide with the mark
on the receiver unit. Turn the receiver unit to the right
until it locks into place.
turn remove
join turn
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11 ePocket
ePocket – the wireless remote control
Your CIELO 2 Active hearing instrument supports
ePocket, the bidirectional remote control from Siemens.
With ePocket, you can change the program and volume
of your hearing instrument and read out the instru-
ment settings. For further information about ePocket,
contact your hearing care professional or refer to the
ePocket user guide.
Note:
In the event your hearing instrument can be con-
trolled by another person’s remote control unit
(RCU), please return your RCU and hearing instru-
ment to the service department to change the
transmission key.
Hearing
program
Description of the hearing situation
1
2
3
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Daily cleaning of your hearing instrument
Your CIELO 2 Active hearing instrument requires very
little maintenance except for daily wiping with a clean,
dry cloth. Do not use water, alcohol or other solvents
on your CIELO 2 Active instrument, and never immerse
it in water.
For further instructions on cleaning and maintenance
of your CIELO 2 Active, consult your hearing care
professional.
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13 Important notes
Please contact your Hearing Care Professional if you
have any further questions.
Note:
Never expose your hearing instrument to extreme
temperatures or high humidity. Do not store it in
direct sunlight (e.g. in summer in the car). Do not
wear it when taking a shower or when using hairspray.
Make sure to turn off the instrument when not in
use. This helps preserve battery life.
When not wearing your instrument for long periods
of time, remove the batteries. This prevents leakage,
which can sometimes occur in batteries. Replace
batteries that show leakage immediately.
Standard batteries are not rechargeable.
Caution:
As with all electrical, non-gas-encapsulated systems,
the hearing instrument should not be operated in
rooms where there is a danger of explosion.
Do not wear your hearing instrument during
short-wave therapy, or in conjunction with medical
treatments that use strong magnetic or high-
frequency fields, such as magnetic resonance
tomography and x-rays, or near microwave ovens.
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