Siemens Hicom 118 User manual

Hicom 118
AnalogueTelephone
s

2

3
Introduction ...............................................................................................4
Standard Features ...................................................................................5
Internal andExternal Dialling .....................................................................5
Diallingthe Switchboard............................................................................5
CallTransfer ..............................................................................................6
EnquiryCall ..............................................................................................7
3Way Conference ...................................................................................7
Shuttle .....................................................................................................7
Call Pick Up..............................................................................................8
Call Back ..................................................................................................9
Call Park ................................................................................................. 11
Call Diversion Features .........................................................................12
CallForwarding/Divert ...........................................................................12
PIN Features ........................................................................................... 13
ElectronicTelephoneLock ...................................................................... 13
Optional Features .................................................................................. 14
SystemAbbreviated Dialling....................................................................14
LastNumber Redial.................................................................................15
NightService........................................................................................... 15
Quick Reference ...................................................................................... 16
User Guide

4
Introduction
This guide is designed to assist extension users on a Siemens Hicom 118
Communications System to use all authorised features.
Your extension may not be authorised ∗∗
∗∗
∗to use all features. The Siemens
representativecanconfirmfeaturesthatareavailabletoyou.
Yourextensionmay alsobesubjecttotrunk barringthusrestrictingwhereyou
may dial.
AvarietyofanalogueinstrumentsareavailableforuseontheHicom118e.g.-
Venus-Analoguetelephones
euroset-Analoguerangeoftelephones
Please refer to the separate instruction manuals for the euroset range of
telephones.
∗∗
∗∗
∗-authorisedfeaturesarethosefeaturesthatyourcompanyhasdesignatedfor
your use and may vary from extension to extension.
Transferkey
The Transfer key on your telephone may be marked as Ror ¤.
RECALL

5
Internal and External Dialling
DiallingAnotherExtension
- lift handset, listen for internal dial tone
- dialtherequiredextensionnumber
Dialling an External Number
- lift handset, listen for internal dial tone
- dial line access code (code is normally 0)
- dialtherequiredexternalnumber
VYour telephone may have restricted dialling facilities, e.g. trunk calls
may not be permitted.
Dialling the Switchboard
- lift handset, listen for internal dial tone
- dialcodefor switchboard (codeisnormally 9)
Standard Features

6
Call Transfer
You may transfer an internal or external call from your extension to any other
extension or to the switchboard.
Transfertoa FreeExtension(Announcingthe Call)
- press Recall key, listen for internal dial tone
- dialtherequiredextensionorswitchboard
- whentheextensionortheswitchboardanswers,announce
the call and replace handset.
If called party does not answer, press Recall key to return to original call.
TransfertoaFree Extension(Callnot Announced)
- press Recall key, listen for internal dial tone
- dialtherequiredextensionorswitchboard
- whenyouhearringtone,replacehandset.
Thecallhasnowbeentransferred.Iftheringingextensiondoesnotanswerwithin
a predetermined time the call will automatically be transferred back to your
extension.
TransfertoaBusyExtension
- press Recall key, listen for internal dial tone
- dialtherequiredextensionnumber
- whenyouhearbusytone, replacehandset.
Thecallhasnowbeentransferredtothebusyextension.Ifthebusyextension
terminates the call within a predetermined time and replaces the handset the
transferredcallwillringtheextension.Iftheextensionremainsbusythecallwill
automaticallybetransferredtoyourextension.

7
Enquiry Call
Thisfeatureallowsyoutoholdanexistingcall,dialanotherextensionorevenan
externalnumber,conductaconversationandthenreturntotheoriginalcaller.
ActivateEnquiryCall
- press Recall key, listen for internal dial tone
- dialtherequiredextensionnumber ordial0 andthen
therequiredexternalnumber
- conductyourconversation
- press Recall key to return to the original call
AlternatingbetweenParties(Shuttle)
Duringan enquirycallyoumayalternate betweenboth parties
- press Recall ∗∗
∗∗
∗2 to return to original caller
- repeat Recall ∗∗
∗∗
∗2 to alternate between callers
VThewaitingpartycannothearyourconversation.
EnquiryCall to3 WayConference
Theenquirycallcannowbeconvertedtoa3WayConferencetoincludethethird
party.
- press Recall key, listen for internal dial tone
- dial ∗∗
∗∗
∗3
- warntoneisheard
- all3partiesare now connected
3WayConference
Shuttle

8
Call Pick Up
Thecallpickupfeatureallowsyoutoansweranyringingextension,inyourpick
upgroup,fromyourtelephone.
ActivateCallPickUp
An extension within your pick-up group is ringing
A Ping Ring will alert you to an incoming call
- lift handset, listen for internal dial tone
- dial ∗∗
∗∗
∗57
- youwillnowhaveansweredthecall
ActivateCall PickUp Select
A call for an extension which is not in your Pick Up group is ringing
- lift handset, listen for internal dial tone
- dial ∗∗
∗∗
∗4 plus the number of the ringing extension
- youwillnowhaveansweredthecall

9
Call Back
Call Back requests can be left on extensions which have been rung and not
answeredorarebusy.
ActivateCallBack-Busy
- called extension is busy
- press Recall ∗∗
∗∗
∗58
- confirmationtoneisheard
- replacehandset
Thesystemwill automatically callyouback when bothyourextension and the
calledextensionarefree.
- lifthandset
- ring tone is heard as the required extension is rung
ActivateCallBack-Noanswer
- calledextensiondoesnotanswer
- press Recall ∗∗
∗∗
∗58
- confirmationtoneisheard
- replacehandset
When the called party returns to the office and has used the telephone the
system will ring your telephone.
- lifthandset
- ring tone is heard as the required extension is rung
Shouldyou failto answera Call Back thatyou haveactivated, thesystem will
monitoryourextensionforfutureuse.
Once your extension has been used the Call Back cycle will be restarted.

10
Call Back - Cont’d
CancelCallBack(BeforeRingBack)
- lifthandset
- dial # 58
- confirmationtoneisheard
- replacehandset
All Call Back requests which you initiated will now be cancelled.
VA maximum of 2 Call Back requests can be initiated from, or to, your
extension.

11
Call Park
ThisfeatureallowsyoutoParkanexternalcallonyourextensiontoberetrieved
at any extension or from the switchboard.
Thereare10Parkpositions (0-9onkeypad).
Park a Call
- press Recall key, listen for internal dial tone
- dial ∗∗
∗∗
∗56 pluslocationnumber (0-9)
- replacehandset
- call is now parked
RetrieveaParkedCallbeforeRecall
- lift handset, listen for internal dial tone
- dial# 56 plus locationnumber (0-9)
- you are now connected to the caller
If the call is not retrieved it will automatically recall to your extension after a
predeterminedtime.
Your telephonewill ring
- lifthandset
- you are now connected to the caller

12
Call Forwarding / Divert
This feature allows for 3 types of forwarding, or diversion, of your calls to an
extension of your choice.
Programme Call Forwarding / Divert
- lift handset, listen for internal dial tone
- dial ∗∗
∗∗
∗1 plus type of forwarding (1,2 or 3) plus extension number
- listenforconfirmationtone
- replacehandset
Whenyouliftthehandset specialdial tonewillbe heardto remindyouthat the
featureisactivated
Cancel Call Forwarding / Divert
- lifthandset
- dial # 1
- listenforconfirmationtone
- replacehandset
Calls will now ring as normal on your extension.
Types of Call Forwarding / Divert
1- InternalandExternal
2- External calls only
3- Internal callsonly
Call Diversion Features

13
Electronic Telephone Lock
Thisfeatureallowsyoutolockyourextension,bydiallingyourLockCode,which
preventsunauthoriseduseofyourextension.
Theinitial ordefaultcodeis00000
Set your Lock Code
- lift handset, listen for internal dial tone
- dial ∗∗
∗∗
∗93
-dialdefaultLockCode(00000)
- dial new Lock Code (5 digits)
-dialnew Lock Codeagain
- replacehandset
LockyourExtension
- lifthandset
- dial ∗∗
∗∗
∗66 and your Lock Code
- listenforconfirmationtone
- replacehandset
Your extension will now be restricted to local or internal calls only
UnlockyourExtension
- lifthandset
- dial ##
##
#66 and your Lock Code
- listenforconfirmationtone
- replacehandset
VYou will still be able to receive calls when your extension is locked.
PIN Features

14
System Abbreviated Dialling
Thesystemallowsforthestorageof256externaltelephonenumbers.Byutilising
thesystemabbreviateddiallingyouwillbepermittedtodialspecificnumbersthat
wouldbeoutside your normaltrunkbarring limits.
UsetheSystemAbbreviatedDialling
- selecttherelevantaccesscodefromyourAbbreviatedDialling
Directory
- lift handset, listen for internal dial tone
- dialtherelevantcode ∗∗
∗∗
∗7100 - ∗∗
∗∗
∗7355
- wait whilst system dials the number
Thesystemwillnowdialtherequiredexternalnumber,thetimetakenwillvary
accordingtothetypeofmainexchangetowhichyourHicom118isconnected.
Optional Features

15
Last Number Redial
This feature allows you to redial the last number that you dialled from your
telephone.
RedialtheNumber
- lift handset, listen for internal dial tone
- press Redial key
- the number is now automatically dialled by the system
Thenumberwillremainstoreduntilanothernumberisstored,thuserasingthe
previousnumber.
Night Service
WhenthedesignatedNightServiceextensionrings
- lift handset, listen for internal dial tone
- dial ∗∗
∗∗
∗423
- you are now connected to the caller
CheckwithSystemAdministratorifanyothertypeofNightServiceisoperational.

16
Siemens Telecommunications (Pty) Ltd Private Bag X71 Halfway House 1685
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