Siemens HiPath AllServe User manual

û
HiPath 3000
HiPath AllServe
Hicom 150 E/H
optiset E memory
Operating Instructions

2
Before You Begin
These operating instructions describe the optiset E memory telephone on your HiPath
3000/HiPath AllServe.
They describe all functions you can use from your telephone. You may find that some func-
tions you wish to use are not available on your telephone. This may be due to one of the
following reasons:
• The function has not been configured for your telephone - address any questions to
Customer Support.
• Your communications platform does not support this function - contact your Siemens
sales representative to upgrade your system.
How to Use these Operating Instructions
Screen Displays
Step by step You will find a graphic representation of the steps
in logical sequence in the left column. Below is an
explanation of the symbols:
Lift the handset (off-hook).
Replace the handset (on-hook).
Conduct a call.
Enter a telephone number or code.
Enter the code.
or Press volume controls on the telephone.
Press the key.
Press the illuminated key.
Press the flashing key.
The option appears on the screen.
Press the key to confirm your selection.
Search for an option.
Press the keys,
until the option appears on the screen.
Then press the key to confirm your selection.
Pr ogr am/Ser vice
Speaker
Start conference?
Display contrast?
The first six lines display data from the telephone direc-
tory Æpage 61 or the caller list Æpage 38.
Line 7 displays prompts or acknowledgment messages,
depending on the situation.
Line 8 displays functions that you can confirm by press-
ing . If the symbol ">" appears on the right, you
can press to access further options.
Please dial
Return to held call? >

3
The optiset E memory Telephone and Key Module
Keys for
telephone
settings
display,
8 lines with
24 cha racters
per line
KeypadHand-
set
Key for
confirming
a function
Key field -
programmable
keys
Spea ker
for open
listening
and ring tones
optiset E key module
with programmable keys
Fixed
function key:
Release
Microphone for speakerphone mode
Keys for
scrolling
to functions
Keyp ad with
special keys for the
electronic notebook (ENB)
Key field -fixed function keys:
Program/Service
Redial
Mute or Internal
Speaker
LEDs

4
Important Notes
CE Mark
Environmental label
Do not operate the telephone in environments where there is a danger
of explosions.
Use only original Siemens accessories Æpage 101. Using other acces-
sories may cause a hazard and will invalidate the warranty and the CE
mark.
Never open the telephone or a key module. If you encounter any prob-
lems, cont act System Support.
Never allow the telephone to come into contact with staining or aggres-
sive liquids such as coffee, tea, juice, or soft drinks.
For information on telephone maintenance Æpage 103.
The device conforms to the EU guideline 1999/5/EG, as attested by the
CE mark.
This device has been manufactured in accordance with our certified en-
vironmental management system (ISO 14001). This process ensures
that energy consumption and the use of primary raw materials are kept
to a minimum, thus reducing waste production.

Accessing Functions
5
Step by Step
Accessing Functions
... Interactively
You can select some function while the telephone is
idle, for example:
Use to scroll to a function and press
to execute it.
You can select other functions d ir ect ly de pen di ng o n
the situation. Example: You call a number, but the line
is busy:
Press to confirm.
or
Use to scroll to a function and press
to execute it.
... Via the Program/Service Menu
Firstpress the "Program/Service" key. You then see a list
of selection options, such as: "#0=Reset services"
Æpage 72.
Press the key
Use to scroll to a function and press
to execute it.
or
Enter the code directly.
The Quick-Reference Operating Instructions contain a
list of codes. However, they are also displayed on
screen along with the corresponding function.
... With Function Keys
If you saved a function on a key Æpage 55, you can ac-
cess it directly as follows :
Press the Mute key to execute the function.
Forwarding on
Callback
Send message
Pr ogr am/Ser vice
#0=R ese t ser v ic es?

Accessing Functions
6
Functions You Can Use
Basic and Enhanced Functions
You can use all basic and enhanced communications platform functions
that appear interactively on the screen, in the Program/Service menu, and
when you press function keys.
Additional Team and Executive/Secretary Functions
Æpage 82f.
To help working and project groups work together more efficiently, the ser-
vice technician can configure a variety of team functions, depending on
your preferences when working in the team. You can use these team func-
tions in addition to the basic and enhanced functions.
In addition to call pickup, hunting groups (group call), and call distribution
groups, you can also set up teams with multiple lines per telephone.
You can tell if a telephone has trunk keys if your station number and the
numbers of your colleagues are programmed on trunk keys. You can ac-
cess all lines and can also conduct different calls simultaneously on multi-
ple lines.
Another team function category includes the executive/secretary
functions,which are configured by the service technician. You can use ex-
ecutive and secretary functions in addition to the basic and enhanced func-
tions as well as other team functions.
An executive/secretary telephone has DSS keys for the executive or sec-
retary, trunk keys for the executive and secretary, as well as ring transfer
keys .
Using the Telephone Efficiently
• You prob ably have certain colleagues or external parties with whom
you talk on the phone especially frequently. To dial these numbers fast-
er and more conveniently, you can save them on keys
(Saving station numbers for repertory dialing on keys Æpage 53).
• You can save additional names, station numbers, and calling party data
in thedirectory of your optiset E memory telephone. A well maintained
directory will save a great deal of effort in searching for lost phone num-
bers.
• All too often you reach a busy line when dialing a number. Amid the
confusion of your working day, it’s easy to forget to try the number
again later on. To avoid this, make it a habit to use the "Callback"
Æpage 46 function.
Basic and Enhanced Functions

Contents
7
Accessing Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . 5
... Interactiv ely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
... Via the Program/Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
... With F unction K eys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Functions You Ca n Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Ba sic a nd E nhanced Func tions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Additional Team and Executive/Secreta ry Functions . . . . . . . . . . . . . 6
Using the Telephone Efficiently. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
ØBasic and Enhanced Functions
Making and Answering Calls . . . . . . . . . . . . . . . . . . 13
Answering a Call With the Handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Answering a Call with the Speaker
(Speakerphone Mode) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Open Listening in the Room During a Call . . . . . . . . . . . . . . . . . . . . . . 14
Switching to Speakerphone Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Switching to the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using Ca ll Wa iting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Ac cepting a Waiting Call ( Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . 15
Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . 16
Turning the Call Waiting Tone On and Off. . . . . . . . . . . . . . . . . . . . 16
Acc epting a Specific Ca ll for Your Colleague . . . . . . . . . . . . . . . . . . . . . 17
Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using Mailbox es . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Ac cessing the Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Enabling and Disabling Hand sfree Answerba ck . . . . . . . . . . . . . . . 19
Answering a Call With a Hea dset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Turning Do Not D isturb On a nd Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Turning Ringer Cutoff On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Trace Call: Identifying Anonymous Callers (Not for U.S.) . . . . . . . . . . . 21
Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Answering Calls from the Entrance Telephone and Opening the Door . 22
Acc epting a Ca ll From an Answ ering M achine . . . . . . . . . . . . . . . . . . . 23
Dis play N umber of Waiting Calls a nd Overload Indica tion . . . . . . . . . . 24
Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Off-H ook Dia ling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
On-Hook Dia ling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
En-Bloc S end ing / Correcting Numbers . . . . . . . . . . . . . . . . . . . . . . 26
Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Contents
8
Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . . . . 27
Activating Tone Dialing (DTMF Suffix-Dialing) . . . . . . . . . . . . . . . . . . . . 28
Automatic Connection Setup (Hotline) . . . . . . . . . . . . . . . . . . . . . . . . . 28
Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
As signing a Station Number (N ot for U.S.) . . . . . . . . . . . . . . . . . . . . . . 29
Trunk Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
As sociated Dialing/Dia ling Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Calling Multiple Parties
Simultaneously. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 32
Switching to the Party on Hold (toggle) . . . . . . . . . . . . . . . . . . . . . . 32
Conduc ting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Adding Up to Five Parties
to the Conference ( Initiator Only) . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Checking Which Parties Are in the Conference (Initiator Only) . . . . 34
Removing Parties From the Conference (Initiator Only) . . . . . . . . . 34
Leaving a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Ending a Conferenc e ( Initiator Only) . . . . . . . . . . . . . . . . . . . . . . . . 34
Removing the ISDN Central Office Party
From the Conferenc e (Only for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . 34
Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
...After a Speaker Call (Announcement) in a Group . . . . . . . . . . . . . 35
Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Retriev ing a P ark ed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Placing Ex ternal Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Picking up (Retriev ing) a Held Call . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Making Calls to Stored Destinations . . . . . . . . . . . .38
Using a Caller Lis t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Retriev ing the Caller Lis t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Ending Retriev al . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Displa ying the Call Time and Additional Call I nformation . . . . . . . . . 39
Dialing a Station Numb er from the Caller List . . . . . . . . . . . . . . . . . 39
Remov ing a n Entry from the Ca ller List . . . . . . . . . . . . . . . . . . . . . . 39
Saving the Other Party’s Station Number
in the Ca ller List (Redial) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Redialing a Numb er . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Dialing N umbers from the Elec tronic Notebook (ENB) . . . . . . . . . . . . . 40
Dialing a Number From the Internal
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using Repertory Dialing Key s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using Station and System Speed-Dial Numbers . . . . . . . . . . . . . . . . . . 42

Contents
9
Displaying and Assigning Call Charges . . . . . . . . . 43
Dis play ing Call Cha rges (N ot for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Displaying Call Charges for Another Telephone (Not for U.S.) . . . . . . . 44
Dia ling with Ca ll Charge As signment . . . . . . . . . . . . . . . . . . . . . . . . . . 45
If You Cannot Reach a Destination... . . . . . . . . . . . . 46
Using Ca llback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Storing a Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Answering a Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Chec king a nd Canceling a Saved Callba ck . . . . . . . . . . . . . . . . . . . . 46
Call Waiting (Ca mp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Busy override - Joining a Call in Progres s . . . . . . . . . . . . . . . . . . . . . . . 48
Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Adjusting the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Adjusting the Attention Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Adjusting the Speakerphone to the Room Acoustics . . . . . . . . . . . . . . 50
Adjusting the Rec eiving Volume During a Ca ll . . . . . . . . . . . . . . . . . . . 50
Adjusting the D isplay to a Comforta ble Rea ding Angle . . . . . . . . . . . . . 50
Selecting the Language of Screen Prompts . . . . . . . . . . . . . . . . . . . . . 51
Locking the Telephone to Prevent Unauthorized Use . . . . . . . . . . . . . . 51
Saving Your PI N. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Saving Station Numbers, Functions, Procedures and
Appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Saving Repertory Dia ling Numbers on a K ey. . . . . . . . . . . . . . . . . . . . . 53
Storing Sta tion Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Ass igning Func tions to Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Ass igning a Procedure (Opera ting Steps) to a Key . . . . . . . . . . . . . . . . 58
Saving Appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Maintaining the Electronic Notebook (ENB) . . . . . 61
Getting to Know the ENB Function Key s . . . . . . . . . . . . . . . . . . . . . . . 61
Saving New Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Finding an Entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Viewing a n Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Changing an Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Deleting an Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Using the ENB M enu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Closing the E NB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Contents
10
Testing the Telephone. . . . . . . . . . . . . . . . . . . . . . . . .64
Testing the Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Chec king the Key As signments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Using Va ria ble Ca ll F orward ing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Call Forwarding in the Carrier Network
and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.). . . 67
Using Other Functions. . . . . . . . . . . . . . . . . . . . . . . . .68
Sending a M essa ge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Displa ying and Deleting Mes sages Y ou H ave S ent . . . . . . . . . . . . . 68
Answering Messa ges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Leaving a n Ad visory Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Deleting Adv isory M essages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Using Another Telephone Like Your Own . . . . . . . . . . . . . . . . . . . . . . . 69
Change call number (relocate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Fax Deta ils and Mes sa ge on Answering Ma chine . . . . . . . . . . . . . . . . 72
Resetting Services and Functions
(System-Wide Cancellation for a Telephone) . . . . . . . . . . . . . . . . . . . . 72
Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Activating Functions for Another Telephone . . . . . . . . . . . . . . . . . . . . . 74
Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . 75
Using System Functions from the Outside
(DISA: Direct I nwa rd S ys tem Ac cess ) . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Using func tions in I SDN via code dia ling (keyp ad dialing) . . . . . . . . . . . 77
Controlling Connected Computers or
Other Programs and Telephone Data Service (HiPath 3500/3550/3700/
3750 Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Controlling Rela ys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Sensors (HiPath 3300/3350/3500/3550 Only) . . . . . . . . . . . . . . . . . . . . 79
Ra dio Paging ( Not for U .S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Simple Paging Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Enhanced Paging Equipment (Hipath 3700/3750 Only) . . . . . . . . . . 80

Contents
11
ØTeam and Executive/Secretary Functions
Team and Executive/Secretary
Functions With Trunk Keys . . . . . . . . . . . . . . . . . . . . 82
Using Trunk K eys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Answering Calls With Trunk K eys . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Mak ing Calls w ith Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Using a Trunk Key to Place a Call on Hold and Retrieve It Again . . . 83
Switching Between Phone Calls on Multiple Trunks . . . . . . . . . . . . 84
Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Using DSS K eys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Using DS S Keys to Answ er Ca lls. . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Calling a Team Member Directly . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Trans ferring a Ca ll in Progres s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Acc epting a Ca ll for Another Team M ember . . . . . . . . . . . . . . . . . . . . . 87
Joining or Leaving a Group Call
(Not for the Executive Telephone in an Executive/Secretary Team) . . . 87
Transferring Calls Directly to the Executive (Only in an Executive/Secretary
Group) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Using Other Team Functions . . . . . . . . . . . . . . . . . . . 89
Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Acc epting a Ca ll for Another M ember of Your Team . . . . . . . . . . . . . . 91
Activating and Deactivating a Ringing Group . . . . . . . . . . . . . . . . . . . . . 91
Uniform Call Dis tribution ( UCD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
ØSystem networking via LAN (PC network)
Special Function in the LAN (PC Network) . . . . . . 94
Leaving a H unt G roup/G roup Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Trans ferring Ca ll Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Activating and Deactivating a Ringing Group . . . . . . . . . . . . . . . . . . . . . 97
Controlling Rela ys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Contents
12
ØAll About Your Telephone
Labeling, Documentation, and Accessories . . . . .100
La beling Key Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
La beling Key Fields Us ing the PC . . . . . . . . . . . . . . . . . . . . . . . . . 100
Atta ching a Station Number Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Ordering Operating Instruc tions (Not for U. S. ) . . . . . . . . . . . . . . . . . . 101
Operating I nstructions in the I nternet . . . . . . . . . . . . . . . . . . . . . . 101
Ordering Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Responding to Error Messages on the Screen . . . . . . . . . . . . . . . . . . 104
Conta cts for Res olving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
ØQuick-Reference Operating Instructions
(Appendix)

Makingand AnsweringCalls
13
Step by Step
Making and Answering Calls
Special default ring signaling is set for your telephone:
• When you receive an internal call, your telephone
rings once every four seconds (single-tone se-
quence).
• When you receive an external call, your telephone
rings t wice in rapid succession every four seconds
(dual-tone sequence).
• When you receive a call from the entrance tele-
phone, your telephone rings three times in rapid
succession every four seconds (triple-tone se-
quence).
• If a call is waiting, youhear a shor t tone (beep) every
six seconds.
The number or the name of the caller appears on the
display.
Answering a Call With the Handset
The telephone rings. The caller appears on the screen.
Lift the handset.
or Raise or lower the volume. Keep pressing the key until
the desired volume is set.
Ending the call:
Replace the handset.
or
Pres s the key.
Answering a Call with the Speaker
(Speakerphone Mode)
The telephone rings. The caller appears on the screen.
Press the key. The LED lights up.
Speakerphone mode.
or Raise or lower the volume. Keep pressing the key until
the desired volume is set.
Release
Speaker

Step by Step
Makingand Answering Calls
14
Ending the call:
Press the key. The LED goes out.
or
Press the key.
No tes on speakerphone mode:
• Tell the other party that you are using speakerphone
mode.
• The speakerphone works best at a low receiving vol-
ume.
• The ideal dist ance between the user and the tele-
phone set in speakerphone mode is about 50 cm
(approx . 20 inches) .
Open Listening in the Room During a
Call
You can let other people in the room join in on the call.
Let the other party know that you have turned on the
speaker.
Precondition: You are conducting a call with the hand-
set.
Activating ring transfer:
Press the key. The LED lights up.
Deactivating th is fu nct ion:
Press the key. The LED goes out.
Speaker
Release
Speaker
Speaker

Makingand AnsweringCalls
15
Step by Step
Switching to Speakerphone Mode
Precondition: You are conducting a call with the hand-
set.
and Hold down the key and replace the handset.
(In U.S. press the key once and replace the handset).
Then release the key and continue the call.
Switching to the Handset
Precondition: You are engaged in a call in speaker-
phone mode.
and Lift the handset. Continue the call.
Using Call Wait ing
Callers can still reach you while you are engaged in an-
other call. A signal alerts you to the waiting call.
You can either ignore or accept the waiting call.
When you accept the waiting call, you can either end
the first call or place it on hold and resume the call later
on.
You can also bar call waiting or the call waiting tone
Æpage 16.
Accepting a Waiting Call (Camp-On)
Precondition:Youare engaged in a phone call and hear
a tone (every six seconds).
E nd in g th e fir st call an d an swer in g t he wait in g c al l:
Replace the handset. Your telephone rings.
Answer the second call. Lift the handset.
Placing the first call on hold and answering the sec-
ond call:
Select and confirm.
or
Press the key. The LED lights up. Enter the code.
You are connected to the call waiting party immediately.
The first party is placed on hold.
Speaker
Call waiting?
Pr ogr am/Ser vice

Step by Step
Makingand Answering Calls
16
Ending the second call and resuming the first one:
Confirm.
or
Press the key. The LED lights up. Enter the code.
or
Replace the handset. "Recall: ..." appears on the screen.
Lift the handset.
Preventing and Allowing Call Waiting (Auto-
matic Camp-On)
If this function has been configured (ask your service
technician), you prevent or allow a second call
Æpage 15 from being signaled by automatic camp-on
during an ongoing call.
Press the key. The LED lights up
and
Select and confirm.
or
or
or Enter the code for "off" or "on".
Turning the Call Waiting Tone On and Off
You can suppress the call waiting tone (every six sec-
onds) for external calls. A one-time special dial tone
then alerts you to the waiting call.
Select and confirm.
or
or
or Enter code for "tone off" or "tone on".
Quit and return?
Pr ogr am/Ser vice
Pr ogr am/Ser vice
#490=Call wait.trm.off?
*490=Call wait.term.on?
Waiting tone off?
Waiting tone on?

Makingand AnsweringCalls
17
Step by Step
Accepting a Specific Call for Your
Colleague
You hear another telephone ring.
Press the key. The LED lights up
Select and confirm.
or
Enter the code.
All called stations appear on the screen.
Select the station whose call you want to answer (the
cursor appears as a black square at the beginning of the
line).
Confirm.
or
If you know the number of the telephonethat is ringing,
enter it directly.
or
Press the flashing key.
Rejecting Calls
You can reject calls which you do not wish to take. The
call is then signaled at another definable telephone
(contact System Support).
The telephone rings. The caller is displayed.
Pres s the key.
If a call cannotberejected, your telephone will continue
to ring. The message "currently not possible" (UK) or
"Feature not available"(US) is displayed (e.g in the case
of recalls).
Pr ogr am/Ser vice
*59=Pickup - directed?
Accept call?
Accep ting ca lls in a tea m Æpage 91.
Release

Step by Step
Makingand Answering Calls
18
Using Mailboxes
If you have programmed the "Mailbox" key Æpage 55,
the associated LED lights up when messages have ar-
rived for you. If your telephone is connected to a voice
mail system, the "Mailbox" key will also light up to alert
you to any messages that have arrived.
Accessing the Mailbox
Press the illuminated "Mailbox" key.
or
Confirm.
Select and confirm.
or
Follow the user prompts.
Using Timed Reminders
Precondition: You must have saved a timed reminder
Æpage 60. The current time is the time stored.
The telephone rings. The timed reminder appears on
the screen.
Press the key twice.
or
Lift the handset and replace it again.
US: View messages?
UK: Display Messages?
U S: M ess age sent ?
UK: Text?
US: Call voice mail?
UK: Call Voice Mail?
US: Remind er:
UK: Reminder at:
Speaker
If you fail to answer the timed reminder, it re-
peats five times and is then erased.

Makingand AnsweringCalls
19
Step by Step
Using the Speakerphone
A colleague addresses you directly over the speaker
with a speaker call. You hear a tone before the an-
nouncement. The other party’s name or station number
appears on the screen.
You can conduct the call with the handset or in speaker-
phone mode.
Lift the handset and answer the call.
or
Press the "OK" key to confirm your selection and answer
the call.
or
Press the key and answer the call.
Enabling and Disabling Handsfree
Answerback
Select and confirm.
or
or
or Enter the code for "on" or "off".
Answering a Call With a Headset
Precondition: Your telephone must be equipped with
an optiset E headset or headset plus adapter. The head-
set is connected to the adapter.
Your telephone rings. Confirm.
Ending the call:
Press the key. The LED goes out.
Mute off?
Mute
If handsfree answerback is enabled (see below),
you d o not need to switch on the microphone -
you can answer directly. You can answer immedi-
ately in speakerphone mode.
If handsfree answerback is disabled (default set-
ting), follow the procedure described above.
Placing a speaker call to a colleague Æpage 27.
HF answerback on?
HF answerback off?
Answer?
Release

Step by Step
Makingand Answering Calls
20
Turning Do Not Disturb On and Off
You can activate thedo not disturb function if you do not
want the receive any calls. When do not disturb is acti-
vated, internal callers hear a busy signal and external
callers are rerouted to a telephone assigned for this pur-
pose (System Support).
Select and confirm.
or
or
or Enter the code for "on" or "off".
Turning Ringer Cutoff On and Off
You can activate the ringer cutoff function if you do not
want the receive any calls. Calls are only identified by
one ring signal, an indication on the display, and a key
which has been programmed to flash (such as a trunk
key).
Select and confirm.
or
or
or Enter the code for "on" or "off".
DND on?
DND off?
When you lift the handset, a special dial tone
(continuous buzzing tone) reminds you that do
not disturb is active.
Authorized internal callers can automatically
override the do not disturb function after five sec-
onds.
Ringer cutoff on ?
Ringer cutoff of f?