Siemens HiPath 500 User manual

HiPath 500
HiPath 3000
Assistant TC
optiPoint for
System Administration
Operating Instructions

2
About These Operating Instructions
These operating instructions are aimed at System Support and describe how to customize
your HiPath 500 and HiPath 3000 to your individual requirements.
To do this, you need to be working at one of the system telephones with the two lowest
internal station numbers (such as 11 and 12 or 100 and 101).
For system support one of the following system telephones must be connected:
• optiPoint 600 office
• alternatively (no text input):
– optiPoint 500 economy, optiPoint 500 basic, optiPoint 500 standard,
optiPoint 500 advance
– optiPoint 410 economy, optiPoint 410 economy plus, optiPoint 410 standard,
optiPoint 410 advance
– optiPoint 420 advance
These instruction describe all system support functions that you can perform on your tele-
phone. You may find that some functions you wish to use are not available on your tele-
phone. This may be due to one of the following reasons:
• The function has not been configured for your telephone - address any questions to
Customer Support.
• Your communications platform does not support this function - contact your Siemens
sales representative to upgrade your system.
By default, this telephone can also be operated as an optiPoint Attendant console with ap-
propriate key assignment (see optiPoint Attendant Operating Instructions) if it can be
reached by dialing the lowest internal station number (for example, 11 or 100).
The information provided in this document contains merely general descriptions or charac-
teristics of performance which in case of actual use do not always apply as described or
which may change as a result of further development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed
in the terms of contract.
The trademarks used are owned by Siemens AG or their respective owners.
System Administration Functions

Contents
3
Contents
About These Operating Instructions . . . . . . . . . . . . . 2
ØSystem Administration Functions
Basic Information for System Administration . . . . . 5
optiPoint 600 office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
How to Use these Operating Instructions. . . . . . . . . . . . . . . . . . . . . . . . 6
Entering Characters (optiPoint 600 office Only) . . . . . . . . . . . . . . . . . . . 7
Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
External keyboard (optiPoint 600 office only). . . . . . . . . . . . . . . . . . . 8
Accessing the System Administration Functions . . . . . . . . . . . . . . . . . . 9
Starting System Administration . . . . . . . . . . . . . . . . 10
Exiting System Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
System Administration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Setting Up System Speed-Dialing . . . . . . . . . . . . . . 13
Entering and Deleting Speed Dialing Numbers . . . . . . . . . . . . . . . . . . . 13
Entering/Deleting Names for
Speed Dialing Numbers (optiPoint 600 office Only) . . . . . . . . . . . . . . . 15
Entering and Changing the Date and Time . . . . . . . 16
Call detail recording (GE)
(If Configured and Authorized) . . . . . . . . . . . . . . . . . 17
CDR Station (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
CDR Trunk (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Call Charge Factor (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
ISDN Unit (Not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Currency Designation
(optiPoint 600 office Only, Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . 21
Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
CDRA Pay Phone (Not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Station Names (optiPoint 600 office Only) . . . . . . . 24

Contents
4
Text Messages (optiPoint 600 office Only) . . . . . . .25
Advisory Messages (optiPoint 600 office Only) . . .27
Selecting a Language . . . . . . . . . . . . . . . . . . . . . . . . .28
Group Names (optiPoint 600 office Only). . . . . . . . .29
Account Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Defining Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Defining Verification Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Defining the Entry Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Defining the Code Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Configuring a Hotline Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Configuring Hotline Stations (Telephones) . . . . . . . . . . . . . . . . . . . . . . 36
Configuring a Hotline Time (with Hotline after Timeout Only). . . . . . . . 38
Changing the Remote Administration Password. .39
Changing the CMI Logon PIN (Not for U.S.) . . . . . .40
Changing the Logon PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Setting Logon Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Changing the System Administration Password . .41
Call Forwarding in the Carrier
Network (Not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . .42
ØAll About Your Telephone
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Basic Information for System Administration
5
Basic Information for System Administration
After system administration has been started Æpage 10, the keys of the system tele-
phone have meanings which differ from the usual telephone functions. These special func-
tions are briefly illustrated below, using an optiPoint 600 office telephone as an example:
optiPoint 600 office
Display space for selecting and con-
firming functions (=softkeys)
Scroll (back and forth within a function,
for example from station 11 to station 12)
Key to confirm the function/menu line displayed/se-
lected or to scroll through a function (for example,
from stn 11 to stn 12)
Press these keys to select a function or mark a menu line
with the cursor

Press function keys F1 to F8 if
prompted in the menu;
depending on the communication
platform version in use, the function
keys F1 to F8 may also be pro-
grammed on the lower 8 keys
F1
F2
F3
F4
F5
F6
F7
F8
Keypad
can also be used for entering text
On optiPoint 500 economy/basic/standard/advance and
optiPoint 410/420 economy/economy plus/standard/advance models the keys per-
form the same functions. The only difference is that there is no display for showing
the softkeys. Text can be input, including from an external keyboard, with optiPoint
600 office only.

Step by Step
Basic Information for System Administration
6
How to Use these
Operating Instructions
You will find a graphic representation of the steps in log-
ical sequence in the left column. Below is an explana-
tion of the symbols:
oEnter a telephone number or code.
dd Enter the code.
Enter letters or digits
(optiPoint 600 office only).
Using the keypad Æpage 7,
using the external keyboard Æpage 8.
Click menu item or softkey.
uor vScroll (back and forth within a function)
Press the specified key.
Press the illuminated key.
Options for selection appear on the screen. Press the
:key to confirm a selection.
Search for an option.
To do this, keep pressing the <>keys
until the option appears on the screen.
Then press the :key to confirm your selection.
A B C
Program/Service
Program/Service
1 Speed dial number
2 Verification mode
With optiPoint 600 office, once System Adminis-
tration has been started Æpage 10, you can use
softkeys and
on the display keyboard, or the and
keys on an external keyboard, instead of the
:and <>keys

Basic Information for System Administration
7
Step by Step
Entering Characters
(optiPoint 600 office Only)
Keypad
d... m, q, rEnter letters or digits via the keypad.
Digit keys must be pressed a specific number of times
to enter letters.
Example:
"R" = Press the qkey once and the kkey three
times.
Key 1x 2x 3x 4x 5x
e[1]
[1]. Delete the character to the left
1
fa b c 2
gd e f 3
hg h i 4
ij k l 5
jm n o 6
kp q r s 7
lt u v 8
mw x y z 9
d[2]
[2]. Space
.-0
q[3]
[3]. Next letter in upper-case
r[1]

Step by Step
Basic Information for System Administration
8
External keyboard (optiPoint 600 office only)
Enter text or digits.
Switch to upper case.
Delete characters to the left of the cursor.
Further functions
Additionally to the text input over the external keyboard
you can use the following functions.
Toggle between the Phone tab, the Applications tab
and the Menu key in the Display menu.
To select a function or menu item:
Move the cursor (
 ) down.
or
Move the cursor (
 ) up.
Press the "return" key to confirm the selected function.
B CA
Back-
space
Ta b
+
Alt
Enter

Basic Information for System Administration
9
Step by Step
Accessing the System
Administration Functions
The example below shows how user prompting on the
eight-line display of the optiPoint 600 office telephone
works.
Prerequisite: System administration has been started
Æpage 10.
Menus and available functions appear on the screen.
To activate the menus and functions shown:
Enter the digits beside the cursor (
 ), as prompted on
the screen
(*# 0 to 9 on the dialing keypad and F1 to F8
Æpage 5).
Example:
ei Enter the code for the required function,
such as 15 for US:Station name UK:Extension Name
or
Select the displayed function and press the "OK" dialog
key to execute it.
Menus and available functions appear on the screen.
When the symbol ">" appears to the right on the last line
of the screen, additional functions are available for se-
lection.
US:User Options
UK:System admin.-User
--------------------------------------

>
11 System speed dial
12 Time
13 Date
14 CDR
15 US:Station name
UK:Extension Name
16 Text messages
US:  15 Station name
UK:  15 Extension Name
15 US:Station name
UK:Extension Name
Stn: 11
--------------------------------------

>
+
*
#
F2
F8
Next
US:Change
UK:Change entry
Select station
Continue
Previous
With system telephones with a two-line display
(e.g. optiPoint 500 standard), press the <>
key to scroll through the individual menu lines.

Step by Step
Starting System Administration
10
Starting System Administration
Before you begin, you must start system administra-
tion. Once system administration has been started, the
main menus and functions appear on the screen and
can be modified. For details on the individual functions
contained in the main menus, refer to the main menu or
submenu table Æpage 12. This table is followed by an
explanation of the various functions (note page refer-
ences).
Press the specified key. The LED lights up
Select and confirm.
or
qmi Enter the code.
oEnter user name
(Default ="*95"; can be changed by your service techni-
cian).
Confirm your entry.
oEnter password
.(necessary only if you or your service technician de-
fined a password).
Confirm your entry even if you did not enter a pass-
word.
System administration is now active and the available
functions (main menuÆpage 12) appear on the screen.
Program/Service
US:*95=System admin?
UK:*95=System features?
user: XXX
If you are starting system administration for the
first time, do not enter a password. Just press
:to accept the "US:Identification UK:Ident/
Password" prompt. You do not have to do this if
your service technician has already set up a pass-
word for you.
While the system will prompt you to enter a
password (up to 16 characters long), you can ig-
nore the request.
In either case, press :to confirm.
Once you have entered your password, you need
to enter it again.
Make a note of your password because even
your service technician cannot recover it later on.
US:Identification: XXX
UK:Ident/Password: XXX

Starting System Administration
11
Step by Step
Exiting System Administration
You can exit system administration at any time; any un-
confirmed entries or changes are discarded.
Press the specified key. The LED goes out.
You can also carry out the system administration
functions during a call. Once you have started
system administration, no further access to sys-
tem administration is possible.
Program/Service

Step by Step
Starting System Administration
12
System Administration Menu
Main Menu Submenu
11 System speed dial 1 Speed dial number Æpage 13
2 Speed dial name[1] Æpage 15
12 Time Æpage 16
13 Date Æpage 16
14 CDR
(does not appear if
another user has
call detail recording
authorization)
1 CDR per station Æpage 17
2 CDR per trunk Æpage 18
4 Edit Charge Factor Æpage 19
5 ISDN unit Æpage 20
6 Currency [1] Æpage 21
7 On Call Arrival Æpage 22
8 Pay phone Æpage 23
15 US:Station name
UK:Extension Name[1] Æpage 24
16 Text messages[1] Æpage 25
17 Advisory messages[1] Æpage 27
18 Select language Æpage 28
19 Group name[1] Æpage 29
20 Account code 1 Code entries Æpage 31
2 Verification mode Æpage 32
3 Trunk group mode Æpage 33
4 Code length Æpage 34
21 Hotline 1 Hotline dest. Æpage 35
2 Hotline stn no Æpage 36
3 Hotline timeout Æpage 38
22 RMA code Æpage 39
23 Code, CMI Æpage 40
24 Security 1 Change password Æpage 41
[1]. only on the optiPoint 600 office telephone

Setting Up System Speed-Dialing
13
Step by Step
Setting Up System Speed-Dialing
To simplify dialing, you can store the station numbers
(up to 31 digits each) frequently used by all users as
three-digit system speed dialing numbers.
The following system speed-dialing numbers can be
used from all telephones.
• 000 - 299
(HiPath 500, HiPath 3300/3350)
• 000 - 999
(HiPath 3500/3550, HiPath 3700/3750/3800)
Always remember to inform your telephone users of
the station numbers stored under the system speed di-
aling numbers.
Entering and Deleting Speed Dialing
Numbers
Prerequisite: System administration has been started
Æpage 10.
Confirm.
Confirm.
or
eee Enter the code.
Select memory location (000 - 299 or 000 - 999):
uor vPress these keys.
or
Confirm.
or
roEnter the memory location directly and
Confirm your entry.
qEnter the code.
or
Select and confirm.
oEnter the complete external station number with the
external code, such as 0 or 9, or a trunk access code,
such as 801 (up to 31 digits).
11 System speed dial
1 Speed dial number
+=Next
US:Save
UK:Confirm
*=Change

Step by Step
Setting Up System Speed-Dialing
14
If necessary To program automatic suffix-dialing
vPress the key1to program the next digits entered as an
automatic suffix.
If you dial the speed-dial number (for example,
"089123456-0"), the initial bloc is dialed first (in the ex-
ample, "089123456"). If the user does not enter a suffix
within 4 or 5 seconds (for example, extension "20"), the
second bloc is dialed (in the example "0").
If necessary To program DTMF suffix-dialing
rPress the key to transmit the next digits entered as
DTMF tones.
If necessary To program a dial pause
Press the key to program a dial pause between two dig-
its.
or To delete the station number:
Select and confirm.
Confirm your entry.
[1]. optiPoint 600 office: "-" (minus key) also on external keypad.
Redial
US:F3=Clear
UK:F3=Delete
US:Save
UK:Confirm

Setting Up System Speed-Dialing
15
Step by Step
Entering/Deleting Names for
Speed Dialing Numbers
(optiPoint 600 office Only)
You can assign a name to each defined speed dialing
number. This name is then displayed in certain situa-
tions; for example, when the speed dialing number is
dialed, or in the case of an incoming call, when a caller
is stored as a system speed dialing number with a
name.
Prerequisite: System administration has been started
Æpage 10.
Confirm.
Select and confirm.
or
eef Enter the code.
Select memory location (000 - 299 or 000 - 999):
uor vPress these keys.
or
Confirm.
or
roEnter the memory location directly and
Confirm your entry.
qEnter the code.
or
Select and confirm.
Enter the name (up to 16 digits long).
Entering characters see Æpage 7 and Æpage 8.
or To delete the name:
Select and confirm.
Confirm your entry.
11 System speed dial
2 Speed dial name
+=Next
US:Save
UK:Confirm
*=Change
A B C
US:F3=Clear
UK:F3=Delete
US:Save
UK:Confirm

Step by Step
Entering and Changing the Date and Time
16
Entering and Changing the Date
and Time
The date and time are stored automatically after an out-
going external call has been set up, provided that the
ISDN makes this information available.
If this is not the case or if your system is not connected
to ISDN trunks, you can enter or modify the time and
date yourself.
Prerequisite: System administration has been started
Æpage 10.
Select and confirm.
or
or
ef or eg Enter the code (time or date).
qEnter the code.
or
Confirm.
oEnter time or date.
Note the data format required for date entry:
• "Format hhmm" (hh = hour as two digits; mm = min-
utes as two digits); Example: 0905 for 9.05 h. (9.05
a.m.) or 1430 for 14.30 h. (2.30 p.m.).
• "Format: ddmmyy" (tt = day as two digits; mm =
month as two digits; yy = year as two digits); Exam-
ple: 171100 for the date 17.11.00
Confirm your entry.
12 Time
13 Date
*=Change
US:Save
UK:Confirm

Call detail recording (GE) (If Configured and Authorized)
17
Step by Step
Call detail recording (GE)
(If Configured and Authorized)
CDR Station (Not for U.S.)
You can display any call charges incurred as monetary
amounts for each telephone; you can also cancel this
display.
If a printer is connected to the V.24 (RS-232) interface,
you can also obtain a printout of the call charges.
Prerequisite: System administration has been started
Æpage 10.
Select and confirm.
Confirm.
or
ehe Enter the code.
To display or delete call charges per station:
Confirm.
or
eEnter the code.
Follow the user prompts on the screen (select a station
and delete the displayed charges, if desired).
or To print the displayed charges of all stations:
Select and confirm.
or
fEnter the code.
Confirm your entry.
14 CDR
1 CDR per station
1 View CDR/station
2 Print CDR/station
US:Save
UK:Confirm

Step by Step
Call detail recording (GE) (If Configured and Authorized)
18
CDR Trunk (Not for U.S.)
You can display any call charges incurred as monetary
amounts for each trunk to the carrier; you can also can-
cel this display.
If a printer is connected to the V.24 (RS-232) interface,
you can also obtain a printout of the call charges.
Prerequisite: System administration has been started
Æpage 10.
Select and confirm.
Confirm.
or
ehf Enter the code.
To display or delete call charges per trunk:
Confirm.
or
eEnter the code.
Follow the user prompts on the screen (select the trunk
and delete the displayed charges, if desired).
or To print the call charges of all trunks:
Select and confirm.
or
fEnter the code.
Confirm your entry.
14 CDR
2 CDR per trunk
1 View CDR/trunk
2 Print CDR/trunk
US:Save
UK:Confirm

Call detail recording (GE) (If Configured and Authorized)
19
Step by Step
Call Charge Factor (Not for U.S.)
If necessary, you can specify a factor for displaying call
charges as monetary amounts. The call charge pulses
are then multiplied by this factor (price per call charge
pulse).
The call charge factor can be specified separately for
each trunk group (for example, for the external code 0
or 9).
Prerequisite: System administration has been started
Æpage 10.
Select and confirm.
Confirm.
or
ehh Enter the code.
To select a trunk group:
uor vPress these keys.
or
Confirm.
or
roEnter the trunk group directly and
Confirm your entry.
qEnter the code.
or
Select and confirm.
oEnter the factor.
Confirm your entry.
14 CDR
4 Edit Charge Factor
+=Next
US:Save
UK:Confirm
*=Change
US:Save
UK:Confirm

Step by Step
Call detail recording (GE) (If Configured and Authorized)
20
ISDN Unit (Not for U.S.)
Depending on the configuration, it may be necessary to
adapt the ISDN unit of the system to an ISDN trunk to
display the call charges as a monetary amount. The
ISDN unit provided by the network depends on the car-
rier.
This unit can be specified for each trunk group (for ex-
ample, for the external code 0 or 9).
Prerequisite: System administration has been started
Æpage 10.
Select and confirm.
Confirm.
or
ehi Enter the code.
Select trunk group:
uor vPress these keys.
or
Confirm.
or
roEnter the trunk group directly and
Confirm your entry.
qEnter the code.
or
Select and confirm.
oEnter the unit.
Confirm your entry.
14 CDR
5 ISDN unit
+=Next
US:Save
UK:Confirm
*=Change
US:Save
UK:Confirm