Siemens hicom 150 H optiset E standard User manual

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These operating instructions describe the telephone configured as a "Hicom Attendant C"
attendant console in Version 1.0 of the Hicom 150 H system.
The optiset E standard, optiset E advance plus/comfort, optiset E advance conference/con-
ference and optiset E memory system telephones can be configured as a Hicom Atten-
dant C telephone.
These operating instructions describe only specially configured functions. For information
on standard telephone functions, please refer to the operating instructions for your tele-
phone.
You may find that some functions you wish to use are not available on your telephone. This
may be due to one of the following reasons:
• The function has not been configured for your telephone - address any questions to
Customer Support.
• Your communication system does not support this function - contact your Siemens
sales representative to upgrade your system.
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6WHS#E\#6WHS You will find a graphic representation of the steps
in logical sequence in the left column. Below is an
explanation of the symbols:
Lift the handset (off-hook).
Replace the handset (on-hook).
Conduct a call.
Enter a telephone number or code.
Enter the code.
or Press volume controls on the telephone.
Press the key.
Press the illuminated key.
Press the flashing key.
The option appears on the screen.
Press the key to confirm your selection.
Search for an option.
Press the keys
until the option appears on the screen.
Then press the key to confirm your selection.
Program/Service
Speaker
Start conference?
Display contrast?
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The feature keys on the Hicom Attendant C system telephone have the following default
assignments and can be given different assignments by the service technician, if neces-
sary.
You can also modify or program the key assignments yourself (refer to the telephone op-
erating instructions). In order to retain the functionality of the Hicom Attendant C, it is ad-
visable not to change the key assignments (exception: disconnect key Æpage 17).
You can increase the number of feature keys (especially internal repdial keys) for the Hicom
Attendant C by adding optiset E key modules or busy lamp fields (configurable by the
service technician, not for U.S.). Refer to the following table:
By connecting the maximum of two key modules and two busy lamp fields, you can pro-
vide a visual busy indication for up to 212 internal repdial keys (with internal station num-
bers).
Basic Functions
Total Keys 16 32 48 64 90 106 122 180 196 212
Number of key modules 1234–12–12
Key module keys 16 32 48 64 – 16 32 – 16 32
Number of busy lamp fields ––––111222
Busylampfieldkeys ––––909090180180180
Turn night answer mode on and off (Æpage 18).
Night Service
Phone Book
Calls Waiting
Override
Hold
Call Key 1
Call Key 2
Release
Open the internal phone book (Æpage 14).
Find out how many calls are
waiting (Æpage 19).
Join a call in progress (Æpage 19).
First external call (incoming or outgoing) (Æpage 7,
Æpage 9, Æpage 13).
Place a party on hold (Æpage 20).
Second external call (incoming or outgoing) (Æpage 7,
Æpage 9, Æpage 13).
Release a call (Æpage 12) or establish a connection
(Æpage 16).
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Internal calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
External calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Recall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Intercept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Accepting a second internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
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Making internal calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Making external calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Dialing from the Internal Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . 14
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...after a speaker call (announcement) to a group . . . . . . . . . . . . . . . . . 16
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Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Displaying Number of Waiting Calls/
Overload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Busy Override - Interrupting a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Placing External Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
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CDR per Station (Not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
CDR per Trunk (Not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
CDR Central (Not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Call Charge Factor (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
ISDN Unit (Not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Currency Designation
(optiset E memory Only, Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . 31
Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
CDRA Pay Phone (Not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
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Ordering Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Operating Instructions in PDF Format. . . . . . . . . . . . . . . . . . . . . . . . . . 34
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There are several different types of incoming calls
including internal calls, external calls and recalls.
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You receive internal calls from other users within the
communication system. When you receive an internal
call, your phone rings with a single-tone sequence and
the internal party’s station number or name is displayed
on your screen.
Sample display
If internal repdial keys/DSS keys are configured on your
Hicom Attendant C, you can also accept a call from a
party who is assigned to this internal repdial key/DSS
key by pressing the key.
The LED on the internal repdial key/DSS key displays
the following operating states:
• LED off:
The internal party is available.
• LED illuminated:
The internal party is busy.
• LED flashing rapidly:
The internal party is calling you.
• LED flashing slowly:
The internal party is on hold.
To accept an internal call:
Lift the handset.
or
Press the rapidly flashing internal repdial key/DSS key.
The LED on the key lights up continuously. Speaker-
phone mode is activated and the speaker key lights up.
You can now talk to the internal party directly without
lifting the handset.
Lifting the handset deactivates speakerphone mode.
US:Call from: (station no. or name)
UK:From: (station no. or name)
Name
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You receive external calls from all parties who are not
calling from within your communication system. When
you receive an external call, your telephone rings with a
dual-tone sequence and the LED on Call Key 1 or Call
Key 2 starts flashing rapidly. The external party’s phone
number or name is displayed on the screen.
Sample display
The two keys labeled "Call Key 1" and "Call Key 2" are
configured on your Hicom Attendant C. They give you
information about the status of external calls, and you
can use them to answer external calls.
The LEDs on the call keys display the following operat-
ing states:
• LED off:
No external call is pending.
• LED illuminated:
You are speaking to the external party.
• LED flashing rapidly:
An external party is calling you.
• LED flashing slowly:
The external party is on hold.
To accept an external call:
Lift the handset.
or
Press the rapidly flashing "Call Key 1" or "Call Key 2".
The LED on the key lights up continuously. Speaker-
phone mode is activated and the speaker key lights up.
You can now talk to the external party directly without
lifting the handset.
To deactivate speakerphone mode, lift the handset.
US:Call from: (station no. or name)
UK:From: (station no. or name)
Call Key 1 or 2
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If you were unable to transfer a call (Æpage 16), after a
short period of time you receive a recall from the party
you were trying to reach.
You receive a recall:
• immediately, if you made a mistake,
• forty-five seconds after the transfer, if the party you
were trying to reach does not answer,
• if you forgot about a parked party.
When you receive a recall, your phone rings with a rapid
single-tone sequence. The recall appears on the screen.
or
As soon as you accept the call, the reason for the recall
appears briefly on the screen. The screen then returns
to the default display.
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Your Hicom Attendant C telephone can be configured
as an intercept position (ask your service technician).
When users forget switched or parked calls, or if they
do not answer these calls, the system forwards the
calls to the intercept position (your telephone) after a
certain period of time.
When you receive an intercepted call, your telephone
rings with a rapid single-tone sequence. The intercept
appears on the screen.
When you answer the call, the screen briefly displays
the cause of the intercept and then returns to the de-
fault display.
US:Recall: XXX
UK:Recalling: XXX
US:Recall: XXX
UK:Recalling: XXX
busy internal
Diverted: XXX
invalid entry
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While engaged in a telephone call, you remain available
to another caller. You are notified of a waiting call by a
signal tone. Additionally, the LED on one of the Call
Keys or repdial keys (if programmed) lights up.
You can either ignore the second call or accept it.
If you answer the second call, you can either end the
first call (Æpage 12) or place the first call on hold and
return to it later.
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...when an external call is in progress:
For example, "Call Key 1" is illuminated because you are
engaged in an external call. "Call Key 2" starts flashing
rapidly when a second external call is received. You hear
a signal tone.
Press the rapidly flashing "Call Key 2".
or
Select and confirm.
You are now connected to the second external party,
and "Call Key 2" lights up. The first external party auto-
matically goes on hold, and "Call Key 1" starts flashing
slowly.
...when an internal call is in progress:
The repdial key of the internal party to whom you are
speaking (if programmed) lights up continuously. When
the second external call is received, "Call Key 1" starts
flashing rapidly. You hear a signal tone.
Press the rapidly flashing "Call Key 1".
or
Select and confirm.
You are now connected to the external party, and "Call
Key 1" lights up continuously. The internal party auto-
matically goes on hold and the repdial key assigned to
this party (if programmed) starts flashing slowly.
Call Key 2
Call waiting?
Call Key 1
Call waiting?
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...when an external call is in progress:
For example, "Call Key 1" is illuminated because you are
engaged in an external call. When the second internal
call is received the repdial key assigned to the internal
party (if programmed) starts flashing. You hear a signal
tone.
Press the rapidly flashing internal repdial key/DSS key (if
programmed).
or
Select and confirm.
You are now connected to the internal party and the in-
ternal repdial key/DSS key lights up. The external party
automatically goes on hold and "Call Key 1" starts flash-
ing slowly.
...when an internal call is in progress:
The repdial key of the internal party to whom you are
speaking (if programmed) lights up continuously. When
the second internal call is received the repdial key as-
signed to the calling internal party (if programmed)
starts flashing. You hear a signal tone.
Press the rapidly flashing internal repdial key/DSS key (if
programmed).
or
Select and confirm.
You are now connected to the internal party and the rep-
dial key/DSS key lights up. The first internal party auto-
matically goes on hold, and the repdial key assigned to
this party starts flashing slowly.
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Press the key.
or
Confirm.
or
Name
Call waiting?
Name
Call waiting?
Release
Quit and return?
Return to held call?
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