Siemens hicom 150 H optiset E standard User manual

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oi.book Seite 1 Mittwoch, 26. Juli 2000 2:23 14

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These operating instructions describe the telephone configured as a "Hicom Attendant C"
attendant console in Version 1.0 of the Hicom 150 H system.
The optiset E standard, optiset E advance plus/comfort, optiset E advance conference/con-
ference and optiset E memory system telephones can be configured as a Hicom Atten-
dant C telephone.
These operating instructions describe only specially configured functions. For information
on standard telephone functions, please refer to the operating instructions for your tele-
phone.
You may find that some functions you wish to use are not available on your telephone. This
may be due to one of the following reasons:
• The function has not been configured for your telephone - address any questions to
Customer Support.
• Your communication system does not support this function - contact your Siemens
sales representative to upgrade your system.
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6WHS#E\#6WHS You will find a graphic representation of the steps
in logical sequence in the left column. Below is an
explanation of the symbols:
Lift the handset (off-hook).
Replace the handset (on-hook).
Conduct a call.
Enter a telephone number or code.
Enter the code.
or Press volume controls on the telephone.
Press the key.
Press the illuminated key.
Press the flashing key.
The option appears on the screen.
Press the key to confirm your selection.
Search for an option.
Press the keys
until the option appears on the screen.
Then press the key to confirm your selection.
Program/Service
Speaker
Start conference?
Display contrast?
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The feature keys on the Hicom Attendant C system telephone have the following default
assignments and can be given different assignments by the service technician, if neces-
sary.
You can also modify or program the key assignments yourself (refer to the telephone op-
erating instructions). In order to retain the functionality of the Hicom Attendant C, it is ad-
visable not to change the key assignments (exception: disconnect key Æpage 17).
You can increase the number of feature keys (especially internal repdial keys) for the Hicom
Attendant C by adding optiset E key modules or busy lamp fields (configurable by the
service technician, not for U.S.). Refer to the following table:
By connecting the maximum of two key modules and two busy lamp fields, you can pro-
vide a visual busy indication for up to 212 internal repdial keys (with internal station num-
bers).
Basic Functions
Total Keys 16 32 48 64 90 106 122 180 196 212
Number of key modules 1234–12–12
Key module keys 16 32 48 64 – 16 32 – 16 32
Number of busy lamp fields ––––111222
Busylampfieldkeys ––––909090180180180
Turn night answer mode on and off (Æpage 18).
Night Service
Phone Book
Calls Waiting
Override
Hold
Call Key 1
Call Key 2
Release
Open the internal phone book (Æpage 14).
Find out how many calls are
waiting (Æpage 19).
Join a call in progress (Æpage 19).
First external call (incoming or outgoing) (Æpage 7,
Æpage 9, Æpage 13).
Place a party on hold (Æpage 20).
Second external call (incoming or outgoing) (Æpage 7,
Æpage 9, Æpage 13).
Release a call (Æpage 12) or establish a connection
(Æpage 16).
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Internal calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
External calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Recall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Intercept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Accepting a second internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
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Making internal calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Making external calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Dialing from the Internal Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . 14
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...after a speaker call (announcement) to a group . . . . . . . . . . . . . . . . . 16
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Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Displaying Number of Waiting Calls/
Overload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Busy Override - Interrupting a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Placing External Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
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CDR per Station (Not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
CDR per Trunk (Not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
CDR Central (Not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Call Charge Factor (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
ISDN Unit (Not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Currency Designation
(optiset E memory Only, Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . 31
Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
CDRA Pay Phone (Not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
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Ordering Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Operating Instructions in PDF Format. . . . . . . . . . . . . . . . . . . . . . . . . . 34
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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
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There are several different types of incoming calls
including internal calls, external calls and recalls.
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You receive internal calls from other users within the
communication system. When you receive an internal
call, your phone rings with a single-tone sequence and
the internal party’s station number or name is displayed
on your screen.
Sample display
If internal repdial keys/DSS keys are configured on your
Hicom Attendant C, you can also accept a call from a
party who is assigned to this internal repdial key/DSS
key by pressing the key.
The LED on the internal repdial key/DSS key displays
the following operating states:
• LED off:
The internal party is available.
• LED illuminated:
The internal party is busy.
• LED flashing rapidly:
The internal party is calling you.
• LED flashing slowly:
The internal party is on hold.
To accept an internal call:
Lift the handset.
or
Press the rapidly flashing internal repdial key/DSS key.
The LED on the key lights up continuously. Speaker-
phone mode is activated and the speaker key lights up.
You can now talk to the internal party directly without
lifting the handset.
Lifting the handset deactivates speakerphone mode.
US:Call from: (station no. or name)
UK:From: (station no. or name)
Name
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You receive external calls from all parties who are not
calling from within your communication system. When
you receive an external call, your telephone rings with a
dual-tone sequence and the LED on Call Key 1 or Call
Key 2 starts flashing rapidly. The external party’s phone
number or name is displayed on the screen.
Sample display
The two keys labeled "Call Key 1" and "Call Key 2" are
configured on your Hicom Attendant C. They give you
information about the status of external calls, and you
can use them to answer external calls.
The LEDs on the call keys display the following operat-
ing states:
• LED off:
No external call is pending.
• LED illuminated:
You are speaking to the external party.
• LED flashing rapidly:
An external party is calling you.
• LED flashing slowly:
The external party is on hold.
To accept an external call:
Lift the handset.
or
Press the rapidly flashing "Call Key 1" or "Call Key 2".
The LED on the key lights up continuously. Speaker-
phone mode is activated and the speaker key lights up.
You can now talk to the external party directly without
lifting the handset.
To deactivate speakerphone mode, lift the handset.
US:Call from: (station no. or name)
UK:From: (station no. or name)
Call Key 1 or 2
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If you were unable to transfer a call (Æpage 16), after a
short period of time you receive a recall from the party
you were trying to reach.
You receive a recall:
• immediately, if you made a mistake,
• forty-five seconds after the transfer, if the party you
were trying to reach does not answer,
• if you forgot about a parked party.
When you receive a recall, your phone rings with a rapid
single-tone sequence. The recall appears on the screen.
or
As soon as you accept the call, the reason for the recall
appears briefly on the screen. The screen then returns
to the default display.
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Your Hicom Attendant C telephone can be configured
as an intercept position (ask your service technician).
When users forget switched or parked calls, or if they
do not answer these calls, the system forwards the
calls to the intercept position (your telephone) after a
certain period of time.
When you receive an intercepted call, your telephone
rings with a rapid single-tone sequence. The intercept
appears on the screen.
When you answer the call, the screen briefly displays
the cause of the intercept and then returns to the de-
fault display.
US:Recall: XXX
UK:Recalling: XXX
US:Recall: XXX
UK:Recalling: XXX
busy internal
Diverted: XXX
invalid entry
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While engaged in a telephone call, you remain available
to another caller. You are notified of a waiting call by a
signal tone. Additionally, the LED on one of the Call
Keys or repdial keys (if programmed) lights up.
You can either ignore the second call or accept it.
If you answer the second call, you can either end the
first call (Æpage 12) or place the first call on hold and
return to it later.
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...when an external call is in progress:
For example, "Call Key 1" is illuminated because you are
engaged in an external call. "Call Key 2" starts flashing
rapidly when a second external call is received. You hear
a signal tone.
Press the rapidly flashing "Call Key 2".
or
Select and confirm.
You are now connected to the second external party,
and "Call Key 2" lights up. The first external party auto-
matically goes on hold, and "Call Key 1" starts flashing
slowly.
...when an internal call is in progress:
The repdial key of the internal party to whom you are
speaking (if programmed) lights up continuously. When
the second external call is received, "Call Key 1" starts
flashing rapidly. You hear a signal tone.
Press the rapidly flashing "Call Key 1".
or
Select and confirm.
You are now connected to the external party, and "Call
Key 1" lights up continuously. The internal party auto-
matically goes on hold and the repdial key assigned to
this party (if programmed) starts flashing slowly.
Call Key 2
Call waiting?
Call Key 1
Call waiting?
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...when an external call is in progress:
For example, "Call Key 1" is illuminated because you are
engaged in an external call. When the second internal
call is received the repdial key assigned to the internal
party (if programmed) starts flashing. You hear a signal
tone.
Press the rapidly flashing internal repdial key/DSS key (if
programmed).
or
Select and confirm.
You are now connected to the internal party and the in-
ternal repdial key/DSS key lights up. The external party
automatically goes on hold and "Call Key 1" starts flash-
ing slowly.
...when an internal call is in progress:
The repdial key of the internal party to whom you are
speaking (if programmed) lights up continuously. When
the second internal call is received the repdial key as-
signed to the calling internal party (if programmed)
starts flashing. You hear a signal tone.
Press the rapidly flashing internal repdial key/DSS key (if
programmed).
or
Select and confirm.
You are now connected to the internal party and the rep-
dial key/DSS key lights up. The first internal party auto-
matically goes on hold, and the repdial key assigned to
this party starts flashing slowly.
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Press the key.
or
Confirm.
or
Name
Call waiting?
Name
Call waiting?
Release
Quit and return?
Return to held call?
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Press the slowly flashing "Call Key" or "Name key". The
LED lights up.
or
Select and confirm.
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You can deactivate or reactivate call waiting to deter-
mine whether a second call (Æpage 9) will be signaled
on your telephone (automatic camp-on) while you are
engaged in a call.
Press the key. The LED lights up
and
Select and confirm.
or
or
or Enter the code for "off" or "on".
Toggle/Connect?
Program/Service
#490=Call wait.trm.off?
*490=Call wait.term.on?
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Replace the handset.
or
Press the key.
or
Press the key. The LED goes out.
The LED on the "Call Key" or "Name key" (if pro-
grammed) goes out.
Release
Speaker
If a caller is still on hold or was not yet trans-
ferred, you are alerted to this party by a recall
(Æpage 8).
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Press the internal repdial key (if programmed). The LED
lights up.
or
Enter the internal station number.
This activates the speakerphone, and the Speaker key
lights up. You can now talk to the internal party directly
without lifting the handset.
Lifting the handset turns off the speakerphone.
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Press the key. The LED lights up.
Enter the number of the external station.
or
Enter the external code and the number of the external
station.
This activates the speakerphone, and the Speaker key
lights up. You can now talk to the external party directly
without lifting the handset.
Lifting the handset turns off the speakerphone.
Name
Call Key 1 or 2
Your system may also be programmed so that
you have to press the Internal key before you dial
an internal number.
In this case, you do not have to dial an external
code before dialing the number of the external
station (Prime Line on; contact Customer Sup-
port).
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The internal phone book contains all the internal station
numbers and central speed dialing numbers to which a
name has been assigned.
Prerequisite: names must be assigned to station num-
bers stored in the system.
Press the key.
The first entry appears on the screen.
optiset E standard, advance plus/comfort, advance
conference/conference:
Press the "OK" dialog key to display additional entries.
or
Select and confirm.
or
Enter the name you want to find, or just the first few let-
ters, from the keypad. The system searches for the
name.
Briefly press the key on the keypad as often as needed,
depending on the position of the letter on the keypad
(first, second, third, or fourth position).
For example, press the digit 7 three times for "R" or
press the digit 3 twice for "E".
The first name beginning with the entered letter ap-
pears.
Enter the next letter the same way and repeat the pro-
cedure.
If no entry matching the entered letters is found, you
hear a short beep.
Press the 0 key to enter a space.
Press the 1 key to automatically display the first entry in
the phone book.
The "*"and "#" keys have no function.
If applicable
Select and confirm. The last letter entered (other than
the first letter) is deleted.
If applicable
Select and confirm. All the letters entered are deleted.
The first entry in the phone book again appears on the
screen.
Phone Book
Scroll Next?
Scroll Previous?
Delete Character?
Delete Line?
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Select and confirm.
optiset E memory telephone:
Enter the name you want to find, or just the first few let-
ters, using the alphanumeric keyboard. With each letter
you enter, you narrow the search. Up to five of the
names found appear on the screen.
If the name you are looking for is listed, highlight it
(black square appears at the beginning of the line).
Delete the last few characters one by one (on optiset E
memory only).
or Press the key.
Call?
A B C
DIAL
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If the calling party would like to speak to another user,
you can call the third party and perform a call transfer.
Press the internal repdial key/DSS key (if programmed).
The LED lights up.
or
Confirm.
Enter the station number of the desired telephone
(Æpage 13).
If applicable, announce the call.
Replace the handset.
or
Press the key.
or
Select and confirm.
Speed transfer:
If this function has been configured (contact Customer
Support), you can also perform a speed transfer.
During the call, enter the phone number of the desired
party (Æpage 13).
When you end your call, the system dials the phone
number and connects the two parties.
Replace the handset.
or
Press the key.
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If this function has been configured (contact Customer
Support), you can use a speaker call (announcement) to
announce a call in progress to a group of users.
After a member of the group has accepted the call re-
quest, you can transfer the waiting party.
Name
US:Consult?
UK:Enquiry?
Release
Transfer?
Release
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Prerequisite: you must be engaged in a call.
Confirm. The other party is placed on hold.
Press the key. The LED lights up.
Select and confirm.
or
Enter the code.
Enter the group’s station number.
Announce the call.
When a member of the group accepts the call, you are
connected to this party.
Replace the handset.
or
Press the key.
or
Select and confirm.
US:Consult?
UK:Enquiry?
Program/Service
*80=Speaker call?
Release
Transfer?
If the party you would like to consult is busy and
you have set up the disconnect function on a key
(refer to the telephone operating instructions),
you can press this key to return immediately to
the dialing status and dial another number for a
consultation call. The first party continues to be
on hold.
If a connection is not set up between the other
two parties within forty-five seconds, the call
from the original party is returned to you (= re-
call).
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When night answer mode is active, for example during
a lunch break or after office hours, all external calls are
immediately forwarded to a specific internal telephone
(night station). The night destination can be defined by
Customer Support (standard night answer) or by you
(temporary night answer).
Activating night answer:
Press these keys. The LED lights up.
or
Select and confirm.
or
Enter the code.
Confirm (= standard night answer).
or
Enter the code (= standard night answer).
or
Enter the destination station number (= temporary
night answer).
Confirm.
Deactivating night answer:
Press the illuminated key. The LED goes out.
or
Select and confirm.
or
Enter the code.
Night Service
Night answer on?
*=default?
US:Save?
UK:Save entry?
Night Service
Night answer off?
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Press the key.
The number of waiting external calls appears on the
screen.
If you are already engaged in a call and the number of
waiting calls exceeds a certain threshold value (over-
load; contact Customer Support), the LED on the key in-
dicates overload.
• LED off:
No callers are waiting.
• LED is flashing slowly:
The number of calls waiting has reached the pre-de-
fined threshold value.
• LED is flashing rapidly:
The threshold value has been exceeded (overload).
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Prerequisite: you must have dialed an internal number
and you must hear a busy signal. You urgently need to
reach the called party.
Press these keys. The LED lights up.
or
Select and confirm.
or
Enter the code.
The called party and the other party hear a warning tone
every two seconds.
If the called party has a system telephone with a dis-
play, the message "Override: (station no. or name)" ap-
pears on the screen.
You can begin speaking immediately.
Calls Waiting
Override
Override?
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On your telephone, you can place external calls on hold
and rejoin them later.
Other parties can also pick up the call on the assigned
line.
Press the key. "Call Key 1" or "Call Key 2" starts flashing
slowly.
A message identifying the held line appears (for exam-
ple, 801); make a note of the line number.
If a trunk key has been assigned, the LED flashes slow-
ly.
If applicable
or Replace the handset or press the key.
Depending on the configuration, this may be necessary
so that other team stations can also answer the held
call.
To pick up a held call
Prerequisite: one or more calls must be on hold. The
telephone must be idle.
Press the slowly flashing Call Key 1 or Call Key 2.
or If more than two calls are on hold, use the procedure
below to pick up the held calls.
Press the key. The LED lights up
Select and confirm.
or
Enter the code.
Enter the noted line number.
Hold
Held on line: 801
Release
Call Key 1 or 2
Program/Service
*63=Retrieve line?
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