Siemens OPENSTAGE 20 2000 User manual

Communication for the open minded
Siemens Enterprise Communications
www.siemens-enterprise.com
Documentation
OpenScape Voice
OpenStage 20 E, OpenStage 20
User Guide
V1 R3.x
V1 R4.x

Important information
2
Important information
Trademarks
For safety reasons, the telephone should only be sup-
plied with power:
• using the original power supply unit.
Part number: L30250-F600-C14x (x: 1=EU, 2=US,
3=UK) or
• in a LAN with PoE (Power over Ethernet), which
complies with the IEEE 802.3af standard.
Never open the telephone or a key module. Should you
encounter any problems, contact the responsible ser-
vice personnel.
Use only original Siemens accessories. The use of oth-
er accessories may be hazardous and will render the
warranty, extended manufacturer’s liability and the CE
marking invalid.
The device conforms to the EU directive 1999/5/EC as at-
tested by the CE marking.
All electrical and electronic products should be disposed of
separately from the municipal waste stream via designated
collection facilities appointed by the government or the local
authorities.
Proper disposal and separate collection of your old appli-
ance will help prevent potential damage to the environment
and human health. It is a prerequisite for reuse and recycling
of used electrical and electronic equipment.
For more detailed information about disposal of your old ap-
pliance, please contact your city office, waste disposal ser-
vice, the shop where you purchased the product or your
sales representative.
The statements quoted above are only fully valid for equip-
ment which is installed and sold in the countries of the Eu-
ropean Union and is covered by the directive 2002/96/EC.
Countries outside the European Union may impose other
regulations regarding the disposal of electrical and electron-
ic equipment.
Q

Important information
3
Location of the telephone
• The telephone should be operated in a controlled environment with an
ambient temperature between 5•C and 40•C.
• To ensure good speakerphone quality (OpenStage 20/20 G only), the
area in front of the microphone (front right) should be kept clear. The
optimum speakerphone distance is 50 cm.
• Do not install the telephone in a room where large quantities of dust
accumulate; this can considerably reduce the service life of the tele-
phone.
• Do not expose the telephone to direct sunlight or any other source of
heat, as this is liable to damage the electronic components and the
plastic casing.
• Do not operate the telephone in damp environments such as bath-
rooms.
Product support on the internet
Information and support for our products can be found on the Internet at:
http://www.siemens-enterprise.com/.
Technical notes, current information about firmware updates, frequently
asked questions and lots more can be found on the Internet at:
http://wiki.siemens-enterprise.com/.

4
Contents
Important information . . . . . . . . . . . . . . . . . . . . . . . . . .2
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Product support on the internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
General information. . . . . . . . . . . . . . . . . . . . . . . . . . . .9
About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Symbols used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . 10
Getting to know your OpenStage phone . . . . . . . . .11
The user interface of your OpenStage 20 E/20/20 G SIP . . . . . . . . . . . 11
Ports on the underside of the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . 13
Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
3-way navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Idle mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
User settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Control and monitoring function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

5
Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Secure voice transmission. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Answering a call via the loudspeaker (speakerphone mode). . . . . . 23
Directed pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Accept call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Picking up the held call: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Switching from handset to speakerphone mode . . . . . . . . . . . . . . . . . 26
Switching from speakerphone mode to the handset . . . . . . . . . . . . . . 27
Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Activating/deactivating the microphone . . . . . . . . . . . . . . . . . . . . . . . . 28
Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Immediate dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Dialing using the hot or warm line function . . . . . . . . . . . . . . . . . . . 34
Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Consulting a second party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . 36
Connecting parties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Programming call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Activating/deactivating call forwarding. . . . . . . . . . . . . . . . . . . . . . . 41
Activating call forwarding for all calls . . . . . . . . . . . . . . . . . . . . . . . . 42
Call forwarding chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Requesting callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Responding to a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Permitting callback on busy/no reply . . . . . . . . . . . . . . . . . . . . . . . . 45
Calling back missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

6
Enhanced phone functions. . . . . . . . . . . . . . . . . . . . .47
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Rejecting a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Configuring call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
CTI calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Dialing a phone number from a list . . . . . . . . . . . . . . . . . . . . . . . . . 64
Using autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Local conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
System-based conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Dial entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Delete all entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Deactivating the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Activating/deactivating "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . 74
Allowing "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
User password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Phone locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Mobility scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . 80
Logging on and off at different phones . . . . . . . . . . . . . . . . . . . . . . 80
Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . . . 81
Logging on to the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Logging off from the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Logging on at different telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Logging on with forced logoff at a remote phone . . . . . . . . . . . . . . 83
Logging on with forced, delayed logoff at a remote phone . . . . . . 84

7
OpenScape Voice functions . . . . . . . . . . . . . . . . . . . 85
Making anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Deactivating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Activating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Temporarily activating anonymous calling for the next call . . . . . . . 86
Temporarily deactivating anonymous calling for the next call . . . . . 87
Creating a list for selective calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
For call acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
For call rejection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Rejecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Accepting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Using abbreviated dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Call tracing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Hunt group functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Making a line busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Marking the last line in the hunt group chain. . . . . . . . . . . . . . . . . . 93
Reachability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Serial call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Parallel call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Call park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Unparking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Silent Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Active silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Muted silent monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Code table for OpenScape Voice functions. . . . . . . . . . . . . . . . . . . . . 100
Individual phone configuration . . . . . . . . . . . . . . . 101
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Adjusting the display to a comfortable reading angle . . . . . . . . . . 101
Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Setting the date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Setting daylight saving time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Automatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Time display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Date display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Volumes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Tone and indication with an unsecured voice connection . . . . . . . 110

8
Setting the language and country . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Locality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Resetting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Initiating the reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Calling up the Web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Administrator Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
User pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . 120
Local user menu . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Opening the user menu on the phone . . . . . . . . . . . . . . . . . . . . . . . . 121
User menu display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

General information
9
General information
About this manual
This document contains general descriptions of the technical options,
which may not always be available in individual cases. The respective fea-
tures must therefore be individually defined in the terms of the contract.
If a particular function on your phone is not available to you, this may be
due to one of the following reasons:
• The function is not configured for you or your telephone. Please con-
tact your system support representative.
• Your communications platform does not feature this function. Please
contact your Siemens sales partner for information on how to upgrade.
This user guide is intended to help you familiarize yourself with OpenStage
and all of its functions. It contains important information on the safe and
proper operation of your OpenStage phone. These instructions should be
strictly complied with to avoid operating errors and ensure optimum use of
your multifunctional telephone in the network.
These instructions should be read and followed by every person installing,
operating or programming an OpenStage phone.
This user guide is designed to be simple and easy to understand, providing
clear step-by-step instructions for operating your OpenStage phone.
Administrative tasks are dealt with in a separate manual. The Quick Refer-
ence Guide contains quick and reliable explanations of frequently used
functions.
Symbols used in the manual
Operations and settings that can be made both at the phone and over the
Web interface are indicated by an icon and page reference.
Vis a reference to an operation or setting performed directly on the
phone
zis a reference to an operation or setting performed via the Web-in-
terface
For your own protection, please read the section dealing with safety
in detail. Follow the safety instructions carefully in order to avoid en-
dangering yourself or other persons and to prevent damage to the
unit.

General information
10
Service
If you experience problems or defects with the phone, please dial the ser-
vice number for your country.
Intended use
The OpenStage phone is a desktop unit designed for voice transmission
and for connection to the LAN. It can also be used as a workstation device.
Any other use is regarded as unauthorized.
Telephone type
The phone name data can be found on the name plate on the base of the
device; The exact product name and serial number are specified here. Spe-
cific details concerning your communications platform can be obtained
from your service technician.
Please have this information ready when you contact our service depart-
ment regarding faults or problems with the product.
Speakerphone quality and display legibility
• To ensure good speakerphone quality (OpenStage 20/20 G only), the
area in front of the telephone (front right) should be kept clear. The op-
timum distance is approx. 50 cm.
• Proceed as follows to optimize display legibility:
– Turn the phone to tilt the display. This ensures you have a frontal view
of the display while eliminating light reflexes.
– Adjust the contrast as required Æpage 101.
The Siemens service department can only help you if you experi-
ence problems or defects with the phone.
Should you have any questions regarding operation, your specialist
retailer or network administrator will gladly help you.
For queries regarding connection of the telephone, please contact
your network provider.

Getting to know your OpenStage phone
11
Getting to know your OpenStage phone
The following sections describe the most frequently used operating ele-
ments and the displays on your OpenStage phone.
The user interface of your OpenStage 20 E/20/20 G SIP
OpenStage 20 E and OpenStage 20/20 G are identical apart from
the additional speakerphone mode offered by OpenStage 20/20 G.
1 You can make and receive calls as normal using the handset.
2The tilt-and-swivel display provides intuitive support for telephone
operation (two lines with up to 33 characters each).
3The function keys allow you to call up the most frequently used
functions during a call (e.g. Disconnect) Æpage 14.
4Omailbox key and Nmenu key.
5Audio keys are also available, allowing you to optimally configure
the audio features on your telephone Æpage 14.
6Using the 3-way navigator, you can conveniently navigate through
the applications on your telephone Æpage 15.
7The keypad can be used to enter phone numbers and text
Æpage 16.
7
1
5
3
4
2
6

Getting to know your OpenStage phone
12
Ports on the underside of the phone
Properties of your OpenStage 20 E/20/20 G SIP
OpenStage 20 E 20 20 G
LCD display, 24 x 2 characters ;;;
Full-duplex speakerphone function - ;;
10/100 Mbps Ethernet switch Æpage 13 ;; -
1000 Mbps Ethernet switch Æpage 13 --
;
Wall mounting ;;;
Power supply unit
(if necessary) PC
Network switch
Handset
Local
cable type

Getting to know your OpenStage phone
13
Using network ports more efficiently
OpenStage 20 E/20 has a built-in 10/100 Mbps Ethernet switch. The
OpenStage 20 G has a 1000 Mbps Ethernet switch.This means that you
can connect a PC to the LAN directly via the phone. The telephone-PC con-
nection option must first be activated on the telephone by service person-
nel.
Using this connection option saves one network port for each switch used
and requires fewer or shorter network cables when arranged correctly.
OpenStage 20 E/20/20 G SIPNetwork switch PC

Getting to know your OpenStage phone
14
Keys
Function keys
Audio keys
Key Function when key is pressed
sEnd (disconnect) call.
,Saved number redial (last number dialed).
rButton for fixed call forwarding (with red LED key).
Key Function when key is pressed
NOpen the phone’s main menu (with red LED key).
OOpen the menu for voicemail or missed calls (with red LED key).
Key Function when key is pressed
pActivate/deactivate the microphone (OpenStage 20/20 G only;
also for speakerphone mode/with red LED).
-Set volume lower and contrast brighter.
nTurn speaker on/off (with red LED key).
+Set volume louder and contrast darker.

Getting to know your OpenStage phone
15
3-way navigator
With this control, you can manage most of your phone’s functions, as well
as its displays.
Remove the protective film from the ring around the 3-way navigator
before using the phone.
Operation Functions when key is pressed
Press the $key.
In idle mode:
• Open the idle menu Æpage 18
In lists and menus:
• Scroll down
Press the %key.
In lists and menus:
• Scroll up
Press the ikey.
• Confirm input
• Perform action

Getting to know your OpenStage phone
16
Keypad
You can only use the digits 1 to 9 and 0 as well as the * and # characters
when dialing a number. To delete digits, select the "back" function on the
navigator, and confirm with i.
In situations where text input is possible, for example, when entering the
user password, you can also use the dial keys to enter text in addition to
the digits and special characters mentioned. To do this, press the numeri-
cal keys repeatedly.
Example: To enter the letter "h", press the number 4key on the keypad
twice. When entering text, all characters available for the key pressed and
the character selected are briefly displayed.
Character overview (depends on the current language setting)
Key 1x 2x 3x 4x 5x 6x
1]1
2a b c 2ä
3d e f 3
4g h i 4
5j k l 5
6m n o 6ö
7p q r s 7ß
8t u v 8ü
9w x y z 9
00
([1]
[1] Next letter in upper case (active for maxi-
mum one second)
[2]
[2] Switch to digit input
). , ? ! ’ " - ( ) @ / : _

Getting to know your OpenStage phone
17
Multi-function keys
Alphabetic labeling of dial keys is also useful when entering vanity num-
bers (letters associated with the phone number’s digits as indicated on the
telephone spell a name, e.g. 0700 - PATTERN = 0700 - 7288376).
Text editor
Additional options are available in the text editor. This is used when pro-
gramming a forwarding destination, for example. In this way, you can,
for example, move the cursor freely and copy or insert text.
You can select further editor functions via the click wheel, and confirm
each one using i:
• OK: Applies changes and closes the editor
• Delete: Deletes characters from right to left
• Cancel: Discards changes and exits the editor
• Mode (here (can also be used to switch):
– 123: Digits only
– ABC: Upper-case letters only
– Abc: First letter in upper case, subsequent letters in lower case
– abc: Lower case letters only
• Move cursor left: Moves the cursor to the left
• Move cursor right: Moves the cursor to the right
• Copy: Copies the entire content to the clipboard
• Paste: Inserts the entire content from the clipboard to the cursor posi-
tion
Key Function during text input Function when held down
)Write special characters. Activate/deactivate ringtone.
(Switch between upper and
lower case Activate the telephone lock.

Getting to know your OpenStage phone
18
Display
Your OpenStage 20 E/20/20 G SIP comes with a tilt-and-swivel black-and-
white LCD display. Adjust the tilt and contrast to suit your needs
(Æpage 101).
Idle mode
If there are no calls taking place or settings being made, your
OpenStage 20 E/20/20 G SIP is in idle mode.
Example:
Idle menu
When in idle mode, press a key on the 3-way navigator Æpage 15 to dis-
play the idle menu. You can call up various functions here. Entries may vary.
The idle menu may contain the following entries:
• Redial?
• Ringer off?
• Do not disturb on?
• Mobile logon?
• Cancel callbacks?
• Directed pickup
•Back?
Icons in the idle display
In the first line, the time, weekday, and date are displayed in addition to
icons for different situations and switches:
Icon Explanation
The ring tone is deactivated.
The phone lock is activated.
The "Do not disturb" function is activated.
New entries have been added to the call lists.
Local call forwarding is active.
220870 l
Time
Date
Open the idle menu
Own phone number
10:29 SO . . :
05 08.07

Getting to know your OpenStage phone
19
Records
Entries in the call list and messages in your mailbox system (if configured)
are known as records.
The LED on the OÆpage 14 key lights up to signal new missed calls.
Press the Okey and use the click wheel to select the required submenu.
•Messages
• Calls
You can use the click wheel to navigate through the menus as described
on Æpage 15.
Messages
If configured (contact the relevant service personnel), this provides you
with access to your mailbox system e.g. HiPath Xpressions.
If your system is appropriately configured, activating this function calls the
mailbox. Follow the voice mailbox instructions.
Calls
This list appears as soon as you receive new missed calls if you select the
option Calls in the Records menu. You can then scroll up or down to reach
the Calls menu. The following calls or call attempts are logged as call lists:
• Missed: Missed calls
• Dialed: Dialed calls (with or without connection)
• Received: Answered calls
• Forwarded: Forwarded calls
The number of missed calls and unchecked calls is shown on the idle dis-
play.
Call lists
Each call list may contain up to 30 entries. Once this limit is reached, the
oldest entry in the log is deleted. Multiple calls from the same number are
only listed once.
The following data is saved, e.g. for missed calls:
• Phone number/name depending on available data.
• Number of call attempts.
• The date and time of the last call attempt from each user listed.
Entries can only be saved if the caller ID is displayed as a name, number
or both. If the caller ID is not transferred, the call is saved as "Unknown".
You can delete all the entries from the respective call list Æpage 73.
After selecting an entry, you can dial it immediately by confirming
Æpage 64.

Getting to know your OpenStage phone
20
Program/Service menu
You can make local settings here.
Press the Nkey and confirm the User menu. If configured, enter and
confirm your personal user password.
You can use the click wheel to navigate through the menus as described
on Æpage 15. Once the admin password has been entered, the Admin
menu is available to the relevant service personnel.
User settings
In the User menu, settings options are provided that allow you to adapt the
telephone to your individual requirements.
Select one of the following menus with the click wheel:
• "Date and time" Æpage 102
•"Audio"Æpage 106
• "Configuration" e.g. Æpage 75 or Æpage 47
• "Phone" Æpage 101
• "Locality" Æpage 106
•"Security"Æpage 76 or Æpage 78
• "Network information" Æpage 114
• "Reset" Æpage 115
If you are in one of these menus or submenus, depending on the situation,
you have the following options to leave the menus:
•Save & Exit (If you have made a setting and want to keep it)
•Exit (Discard Changes) (If you have made a setting which you do not
want to use after all or if you do not want set any of the options)
•Back (If you want to leave the main menu or submenu)
• Press and hold the $key to access the option to leave the menu.
• You exit the menu by pressing the Nkey and return to idle mode
Æpage 18.
Interrupting editing in the menu
You can interrupt editing in the menu, for example, to call someone or to
answer a call. Then press the Nkey. This takes you back to the point in
the menu from which you exited.
This is however only possible for a limited period which is by service per-
sonnel using the inactivity timeout setting. If the configured time expires,
you need to reenter your password when opening the menu and manually
go to the required point in the menu.
Interrupting the editing:
• By pressing the Nkey you interrupt the editing, leave the menu and
return to idle modeÆpage 18.
• If you receive a call during editing and you answer it, you automatically
change to the call view.
To go back to editing mode in the menu, press the Nkey again.