Siemens Hicom 300 E CS User manual

s
HiPath 4000
Hicom 300 E/300 H
User Guide
optiPoint 500 economy
optiPoint 500 basic
optiPoint 500 standard
optiPoint 500 advance

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22
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About these Operating Instructions
These Operating Instructions describe the use of the optiPoint 500 economy,
optiPoint 500 basic, optiPoint 500 standard optiPoint 500 advance telephones in conjunc-
tion with the HiPath 4000 Communication Server, Version 1.0 and Hicom 300 E/300 H, all
Versions
They describe all functions you can use from your telephone. You may find that some func-
tions you wish to use are not available on your telephone. This may be due to one of the
following reasons:
• The function has not been configured for your telephone - address any questions to
Customer Support.
• Your communications platform does not support this function - contact your Siemens
sales representative to upgrade your system.
Important Notes
CE label
Environmental label
Never operate the telephone in an environment where there is a risk of
explosion.
Only use Siemens accessories (Æpage 92). The use of other manufac-
turers’ accessories may be dangerous and will render the warranty and
approval null and void.
Never open the telephone set or an add-on unit. If any problems arise,
get in touch with System Support.
The telephone must not come into contact with abrasive liquids or liq-
uids which are liable todiscolor it, such as tea, coffee, fruit juices or soft
drinks.
Care of the telephone Æpage 96.
The CE symbol certifies compliance of this equipment with the EU di-
rectives.
This device has been manufactured in accord ance with our certified en-
vironmental management system (ISO 14001). This process ensures
that energy consumption and the use of primary raw materials are kept
to a minimum, thus reducing waste production.

Basic Usage Instructi ons
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Basic Usage Instructions
The optiPoint 500 economy/basic/standard
opti Point 5 0 0 ec onomy ba si c standa rd adva nc e
Function keys 12 12 12 19
Full-duplex handsfree function - - 99
Display illumination - - - 9
He adse t co nn ect ion - - - 9
USB interface - 999
Interface for add-on equipment - 999
O ption bay 0 1 1 2
Service Menu
Redi al
Mailbox
Speaker *
*
*
*
*
C al l pi ckup
Call park
Disconnect
Show used line
Ringer cutoff
Privacy
Hold
Exclusive hold
C al l pi ckup
Call park
Disconnect
Show used line
Ringer cutoff
[Line] own
[Line] own
[Line] own
DisplayKeys for telephone settings
Handset
Handsfree con-
ve rsin g micr o-
ph one
(op tiPoint 5 00 st
Speaker for open
liste ning
Dialing
keypad
Key for co nfirming
a fu nct ion
Key for scrolling to
fu nct ions
Fixed fu nct ion keys
Perm ane ntl y a ssigned functi on key s (example): Variant:

B asi c U sag e Inst ruc ti on s
4
44
4
optiPoint 500 advance control panel with optiPoint key modules
Pe rma nentl y a ssigned f unction k eys
for basic, enhanced, multiline and team functions (example): Variant:
Se rvice M enu
Redi al
Ma il box
Speaker *
*
*
*
*
Call pi ckup
Ca ll p ar k
Disconnect
Show used line
Ringer cutoff
Privacy
Hold
Exclusive hold
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Call pi ckup
Ca ll p ar k
Disconnect
Show used line
Ringer cutoff
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
Line] other
*keyset configuration (Æpag e 6 9) with line keys on the optiPoint 500 key module.
DisplayKeys fo r t e le ph on e se tt in gs
Handset
o pt i Po in t 50 0 ke y mo du le w ith
ad ditional p rogr ammab le keys
Shift
key for
se cond
key level
Speaker
for open
li st en in g
Dialing
ke y pa d
Fixed function keys
Han dsf re e co n-
versing micro-
phone
Key for
confirming
a function
Key for scrolling
to functions

B asi c U sag e Inst ruc ti on s
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Step by Step
How to use this user guide
The operating procedures are presented in a logical
sequence in the colored column. The symbols used
h ave th e foll owing meanin gs:
CLift the handset.
IReplace the handset.
DEnter number or code.
Jor KPress the setting keys on the telephone.
Press the key.
Press the key that is lit.
Press the key that is flashing.
The selection option is shown on the display.
Confirm with key .
Look for the selection option.
Press keys untilthe selection option appears on
the display.
Then confirm with key .
Display
Line 1 contains instructions or acknowledgment mes-
sages, depending on the particular situation.
Line 2 contains selection options for functions, which
you can confirm by means of . If the character ">" is
visible on theright-hand side, thereare further selection
options, which can then be accessed using .
Service Menu
Spea ker
Chef
Consultation?
Ringer pitch?
Callback?
Please dial? >

Step by Step
H ow t o ac tiva te fu ncti ons
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66
6
How to activate functions
... directly
Certain functions can be selected directly in the idle
state, for example:
Make your selection with and confirm it with
.
Other functions can be s elect ed di rec t ly in cert ain
call situations.
You dial a number but the other party is busy:
Confirm with .
or
Make your selection with , confirm it with
and dial another number.
... via the Service Menu
First press the Service Menu key. You are then offered
a number of selection options. Example: suppressing
the number display at the called party (Æpage 21):
Press the key.
A; Use the service code to switch to the Display Suppres-
sion function. The service codes are listed in the quick-
reference operating instructions (appendix).
or
Press the key.
Make your selection with and confirm it with
.
Select again w ith and confirm with .
... using a function key
You can activate directly a Hicom function that you have
saved on a key (Æpage 50), for example
Press the key. The function is executed.
Var. call forw. on?
Callback?
Dial again?
Service Menu
Service Menu
Additional functio ns?
Display suppression?
Waiting call on/off

H ow t o a ctiva te fu ncti on s
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Step by Step
Which functions can be used?
Basic and enhanced functions
You can use all of the communication platform’s basic
and enhanced functions that are offered in thedialog on
the display, in the service menu and on the function
keys.
Additional multiline and team functions
Æpage 69
These are configured by System Support. You can use
the multiline and team functions in addition to the basic
andenhanced-convenience functions. A telephone with
line keys is identifiable by the fact that your number and
the numbers of your colleagues have been assigned to
line keys. You have access to all lines and you can also
make calls via several lines simultaneously.
The individual telephone can also be configured (as a
keyset) for multi-line operation, for example, for use by
nonteam members or by brokers who are in contact
with clients on several lines simultaneously.
Additional executive/secretary functions
Æpage 86
These are configured by System Support. You can use
the executive/secretary functions in addition to the ba-
sic and enhanced-convenience functions. A telephone
with an executive/secret ary configuration is identifiable
by the executive or secretary line keys for direct calls to
the executive or to the secretary’s office. An executive/
secretary telephone also has an intercept key, while a
secretary’s telephone has a pickup and a deputy key.

Step by Step
H ow t o ac tiva te fu ncti ons
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88
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How to make best use of your tele-
phone
• No doubt you have colleagues or outside business
associates to whom you make frequent calls. You
can save a great deal of time and effort by storing
these numbers on keys (Storing a speed dialing
number on a key Æpage 48).
• Alltoo often the number you have dialedis busy. But
afterwards you are extremely busy and completely
forget to try calling it again. Our advice: make a habit
of using the Callback function(Æpage 40).
Basic and enhanced-convenience functions

Contents
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99
9
Basic Usage Instructions . . . . . . . . . . . . . . . . . . . . . . 3
The optiPoint 500 economy/basic/standard. . . . . . . . . . . . . . . . . . . . . . . 3
optiPoint 500 advance control panel with optiPoint key modules . . . . . . 4
How to use this us er guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
How to activate functions . . . . . . . . . . . . . . . . . . . . . 6
... directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
... via the Service M enu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
... using a func tion k ey. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Which functions can be used? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Basic and enhanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Additional multiline and tea m functions . . . . . . . . . . . . . . . . . . . . . . . 7
Additional exec utive/sec retary functions . . . . . . . . . . . . . . . . . . . . . . 7
How to make best use of your telephone . . . . . . . . . . . . . . . . . . . . . . . . 8
ØBasic and enhanced-convenience functions
Answering calls and Making calls . . . . . . . . . . . . 15
Answ ering a call with the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Answering a call via the speaker key (speakerphone) . . . . . . . . . . . . . . 15
Open lis tening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Switching to speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Switching to the ha ndset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using the call waiting func tion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Activating/deactiva ting call waiting . . . . . . . . . . . . . . . . . . . . . . . . . 17
Answ ering the waiting call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Retrieval from mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Answ ering a c allback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Deleting mailbox entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Terminating mailbox retrieval: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using the mailbox function (optiona l) . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Incoming ca ll on loudspea ker (voice calling) . . . . . . . . . . . . . . . . . . . . . 20
Activating/deactivating stop voice calling . . . . . . . . . . . . . . . . . . . . . . . 21
Answ ering a call on the hea dset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Activating/d eactivating do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Malicious ca ll holding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Dialing with the handset off-hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Dialing with the handset on-hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Contents
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1010
10
Suppres sing your number on ca lled party’ s displa y . . . . . . . . . . . . . . . 24
Direct call to a colleague via loudspeaker (voice calling) . . . . . . . . . . . . 24
Entering commands with tone dialing (D TMF suffix dia ling) . . . . . . . . . 25
Calling several persons simultaneously . . . . . . . . 26
Making a sec ond c all (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Alternating between two calls (toggling) . . . . . . . . . . . . . . . . . . . . . . . . 26
System-supported conferenc e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Setting up a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Expand ing the conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Trans ferring the conferenc e. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
During the conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Trans ferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using the switchover button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using saved numbers to make calls . . . . . . . . . . . 34
Using a call list (miss ed calls) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
View ing the ca ll log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Dialing a number from the call log . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Deleting an entry from the call log . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Saved number redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Last number redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Dialing with repertory keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Dialing with indiv idual speed dialing numbers . . . . . . . . . . . . . . . . . . . . 37
Dialing with sys tem speed dia ling numbers . . . . . . . . . . . . . . . . . . . . . 37
Making project calls . . . . . . . . . . . . . . . . . . . . . . . . . 38
Setting up a projec t call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Call duration display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
If you do not get through... . . . . . . . . . . . . . . . . . . . . 40
Using the ca llbac k function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Storing a ca llbac k request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Answ ering a c allback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Rejecting a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Check ing/canc elling saved c allba ck requests . . . . . . . . . . . . . . . . . 41
Camping on a colleague’s call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Overriding a colleague’s ca ll (intrude) . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Telephone settings . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Adjusting the ringing tone volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Adjusting the ringing tone pitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Contents
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1111
11
Adapting the speakerphone function to the acoustics of your room . . . 44
Setting the volume of the alerting tone . . . . . . . . . . . . . . . . . . . . . . . . . 44
Backlit Disp lay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Adjusting the display contrast (only HiPath 4000) . . . . . . . . . . . . . . . . . 45
Adjusting the angle of the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Locking your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Selecting the language for user prompts (displays). . . . . . . . . . . . . . . . 47
Storing numbers, system functions
and timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . 48
Storing a rep ertory d ialing number on a k ey . . . . . . . . . . . . . . . . . . . . . 48
Storing a numb er for redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Storing a caller’s number or a number that has been dialed . . . . . . 49
Storing any number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Saving ind ividua l sp eed dialing numbers . . . . . . . . . . . . . . . . . . . . . . . . 50
Saving a function on a key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Saving timed reminders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Checking the telephone . . . . . . . . . . . . . . . . . . . . . . 52
Check ing its functiona lity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Check ing the assignment of functions to keys . . . . . . . . . . . . . . . . . . . 53
Forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Using call forw arding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Fixed forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Variable forwa rding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Activating and deac tiva ting forwa rding us ing switc h . . . . . . . . . . . . 60
Automatic call forward ing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Forwa rding calls for a different terminal . . . . . . . . . . . . . . . . . . . . . . . . 61
Storing a destination for another
telephone/activating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . 61
Storing a destination for fax, PC or busy/
activa ting call forward ing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Checking/deactivating call forwarding
for another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Checking/deactivating call forwarding
for fax, P C or busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Changing ca ll forw arding for another terminal . . . . . . . . . . . . . . . . . 64
Using a different telephone
in the same way as your own . . . . . . . . . . . . . . . . . 65
Logging on to a different telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Contents
12
1212
12
Identify ing yourself with PIN and dialing . . . . . . . . . . . . . . . . . . . . . 65
Identific ation with the chip ca rd . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Deactivating identification at the other telephone. . . . . . . . . . . . . . . . . 67
Relocating with the telephone . . . . . . . . . . . . . . . . 68
Disconnecting the telephone from its present station line . . . . . . . . . . 68
Reconnecting the telephone at the new station line . . . . . . . . . . . . . . . 68
ØMulti-line and team functions
Making multiline and team calls . . . . . . . . . . . . . . 69
Using line key s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
The different sta tes of line key la mps . . . . . . . . . . . . . . . . . . . . . . . 70
Prev iew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Taking c alls on line key s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Taking calls in the order offered . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Taking calls with priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Activating/deactivating ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Dialing with line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Identify ing the line used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Alternating between different lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
End ing a call on a line k ey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Adding another pa rty to a line (c onference) . . . . . . . . . . . . . . . . . . . 75
Priv acy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Allowing override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Prev enting override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Terminating a connection on a line key . . . . . . . . . . . . . . . . . . . . . . 76
Holding a call on a line key a nd picking it up aga in . . . . . . . . . . . . . . . . 77
Holding a call on a line key exclusively and picking it up again . . . . . . . 77
Picking up a held ca ll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Forwa rding calls for lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Storing and activa ting varia ble call forward ing for a line . . . . . . . . . 78
Storing and activating a fixed call
forwa rding destination for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Activating fixed call forwarding for a line (without storing) . . . . . . . 79
Canc elling the fixed call forw arding destination . . . . . . . . . . . . . . . . 80
Deactiv ating ca ll forwarding for a line . . . . . . . . . . . . . . . . . . . . . . . 80
Taking calls for colleagues in a team . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Picking up a specific tea m c all . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Having the number of the called station displa yed . . . . . . . . . . . . . 82
Taking a call in a hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Removing station from hunt group/adding station to hunt group . . . . . 82
Automatic pa rking and resumption of a ca ll . . . . . . . . . . . . . . . . . . . . . 83
Manual parking and res umption of a c all . . . . . . . . . . . . . . . . . . . . . . . . 83

Contents
13
1313
13
Picking up a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Calling a tea m member directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
The lamp status es of direc t station selection (DSS ) keys . . . . . . . . 84
Calling a direct sta tion selection (DS S) us er . . . . . . . . . . . . . . . . . . 85
Taking a c all for a direct sta tion selection (DSS) user . . . . . . . . . . . 85
ØExecutive/secretary functions
Making calls in an executive/secretary team . . . 86
Calling ex ecutive or secretary’s office . . . . . . . . . . . . . . . . . . . . . . . . . . 86
The lamp status es of direc t station selection (DSS ) keys . . . . . . . . 86
Making a ca ll to the executive/sec retary . . . . . . . . . . . . . . . . . . . . . 86
Taking a ca ll for the ex ecutiv e in the secretary ’s offic e . . . . . . . . . . . . . 87
Taking a call for the executive during a call in progress . . . . . . . . . . 87
Extending a call to the ex ecutive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Forwa rding calls direc tly to the executive . . . . . . . . . . . . . . . . . . . . . . . 88
Taking a call on the executive’s telephone . . . . . . . . . . . . . . . . . . . . . . 88
Taking ca lls for other exec utive/ secretary teams . . . . . . . . . . . . . . . . . 89
Using second telep hone for executive . . . . . . . . . . . . . . . . . . . . . . . . . 89
Activating/d eactiv ating call waiting for executive . . . . . . . . . . . . . . . . . 90
Calling a messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Using the call signa l func tion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Designating a dep uty for the secretary . . . . . . . . . . . . . . . . . . . . . . . . . 91
ØAll about the telephone
Labeling, documentation and accessories. . . . . . 92
Labeling Key Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Attac hing a Sta tion N umber La bel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Documenta tion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Advice for users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Care of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Dealing with error messages on the displa y . . . . . . . . . . . . . . . . . . . . . 97
Who to contac t if a problem oc curs . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Contents
14
1414
14
ØQuick-reference operating instructions
(appendix)

Answering call s and Making call s
15
1515
15
Step by Step
Answering calls and Making calls
Answering a call with the handset
The telephone rings. The caller is displayed.
CLift the handset.
Ending a call:
IReplace the handset.
Answering a call via the speaker key
(speakerphone)
The telephone rings. The caller is displayed.
Press the key. The lamp lights up.
You are in speakerphone mode.
(Note: optiPoint 500 economy/basic does not have a mi-
crophone.)
Jor KIncrease or decrease the volume. Keep pressing the
keys until the desired volume level is set.
Ending the call:
Press the key. The lamp goes out.
Notes for speakerphone mode:
• Tell the called party that you are using speaker-
phone.
• The speakerphone conversing equipment works
best at low v olu me se tt in gs.
• The ideal distance between yourself and the tele-
phone for speakerphone conversing is ap prox.
20 inches.
Spea ker
Speaker

Step by Step
Answeringcalls andMakingcalls
16
1616
16
Open listening
You can allow other persons in the room to listen in on
the call. Always inform the other p arty that you are
switching to the speaker.
Precondition: You are making a call with the handset.
To activate:
Press the key. The lamp lights up.
To deactivate:
Press the key. The lamp goes out.
Switching to speakerphone
This function is not available with the optiPoint 500
economy/basic.
Precondition: You are making a call with the handset.
and IHold the key down and replace the handset. Then re-
lease the key and continue the call.
Switching to the handset
Precondition: You are on the phone in speakerphone
mode.
CLift the handset. Continue the call.
Spea ker
Speaker
Spea ker

Answering call s and Making call s
17
1717
17
Step by Step
Using the call waiting function
When you are expecting an impor tant call, you should
activate the call waiting function. A waiting call is sig-
naled to you if youare onthe phone. You can then either
accept or disregard the waiting call.
Activating/deactivating call waiting
Press the key. The lamp lights up.
;: Enter the service code.
or
Select and confirm.
Select and confirm.
and
or Confirm.
Answering the waiting call
Precondition: You are on the phone. Call waiting is ac-
tivated.
You hear the alerting tone. The lamp flashes.
The caller hears ringing tone as though you were free.
Press the key. You are connected to the second caller.
The first party is placed on hold.
Ending the waiting call, resuming the first call:
Press the key.
or ICReplace the handset and lift it again.
Service Menu
Switches?
Call waiting
Activate?
Deactivate?
Wa it ing ca ll
Disconnect

Step by Step
Answeringcalls andMakingcalls
18
1818
18
Using the mailbox
Callers who dialed your number during your absence
can leave a callback request in your mailbox.
You will also find mail server voice/fax messages in your
mailbox (if this facility is available).
Retrieval from mailbox
The lamp is list if there are new entries in the mailbox.
Press the key.
The first entry is displayed. Keep pressing the mailbox
key to see the other messages.
Meaning of the display:
"Call" = callbac k reques t
for example, from Mr. Jones
Answering a callback request
The callback request is displayed.
Select and confirm.
The user is called.
Mailbox
Jones Call
Jones Call
Waiting call

Answering call s and Making call s
19
1919
19
Step by Step
Deleting mailbox entries
The required entry is displayed.
Select and confirm.
Terminating mailbox retrieval:
Press the key. The lamp goes out.
Entries remain in the mailbox until you delete them.
Using the mailbox function (optional)
Users with a mailbox (HiPath Xpressions) can use it by
calling the messaging extension, for example, set up
call forwarding types and check available messages.
Spoken user prompting directs you to all available func-
tions. If call forwarding is active, the messaging exten-
sion is shown on the display. Information on call for-
warding can be found on Æpage 54.
Timed reminders
Precondition: You have saved a timed reminder
(Æpage 51). When the saved time has been reached:
The telephone rings.
CLift the handset. The time of the reminder is displayed.
IReplace the handset.
Delete?
You cannot delete (new) voicemessages that you
have not played back entirely. You can jump tothe
end of a message by entering 66. This designa-
tes the message as "old", thereby making it dele-
table.
Mailbox
Reminder:
If you do not lift the handset, the telephone rings
several more times and "Timed reminder" is dis-
played before the reminder is canceled.

Step by Step
Answeringcalls andMakingcalls
20
2020
20
Incoming call on loudspeaker
(voice calling)
A colleague addresses you d irectly over the speaker.
The speakerphone mode is automatically activated (not
with optiPoint 500 economy/basic).
Answering via speakerphone is immediately possible.
or CLift the handset and reply.
You can address the colleague directly
(Æpage 24).