Siemens HiPath 4000 OpenStage 10 T User manual

Communication for the open minded
Siemens Enterprise Communications
Documentation
HiPath 4000
OpenStage 10 T
Operating Instructions
www.siemens-enterprise.com

Important information
2
Important information
Trademarks
Never open the telephone or a key module. Should you en-
counter any problems, contact the responsible service per-
sonnel.
Use only original Siemens accessories. The use of other
accessories may be hazardous and will render the warran-
ty, extended manufacturer’s liability and the CE marking in-
valid.
The device conforms to the EU directive 1999/5/EC as at-
tested by the CE marking.
All electrical and electronic products should be disposed of
separately from the municipal waste stream via designat-
ed collection facilities appointed by the government or the
local authorities.
Proper disposal and separate collection of your old appli-
ance will help prevent potential damage to the environ-
ment and human health. It is a prerequisite for reuse and
recycling of used electrical and electronic equipment.
For more detailed information about disposal of your old
appliance, please contact your city office, waste disposal
service, the shop where you purchased the product or your
sales representative.
The statements quoted above are only fully valid for equip-
ment which is installed and sold in the countries of the Eu-
ropean Union and is covered by the directive 2002/96/EC.
Countries outside the European Union may impose other
regulations regarding the disposal of electrical and elec-
tronic equipment.

Important information
3
Location of the telephone
• The telephone should be operated in a controlled environment with an
ambient temperature between 5°C and 40°C.
• Do not install the telephone in a room where large quantities of dust
accumulate; this can considerably reduce the service life of the tele-
phone.
• Do not expose the telephone to direct sunlight or any other source of
heat, as this is liable to damage the electronic components and the
plastic casing.
• Do not operate the telephone in damp environments such as
bathrooms.
Product support on the Internet
Information and support for our products can be found on the Internet:
http://www.siemens-enterprise.com/.
Technical notes, current information about firmware updates, frequently
asked questions and lots more can be found on the Internet at:
http://wiki.siemens-enterprise.com/.

4
Contents
Contents
Important information. . . . . . . . . . . . . . . . . . . . . . . . . .2
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Internet-based documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
General information. . . . . . . . . . . . . . . . . . . . . . . . . . . .8
About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Getting to know your OpenStage phone . . . . . . . . .10
The user interface of your OpenStage 10 T . . . . . . . . . . . . . . . . . . . . . 10
Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Message (callback request) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Calling functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Basic functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Dialing with DDS keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Redialing a number (last dialed number) . . . . . . . . . . . . . . . . . . . . . . . . 18
Redialing a number (saved number) . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Calling a second party (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . . . . 20
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Overview of forwarding types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Fixed call forwarding (all calls) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Variable call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

5
Contents
Using callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Storing a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Accepting a callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Responding to a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Deleting a stored callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Saving phone numbers for redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Saving the current phone number . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Saving any phone number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Enhanced phone functions . . . . . . . . . . . . . . . . . . . .29
Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Answering a call via a DSS key . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Accepting a call for your colleague . . . . . . . . . . . . . . . . . . . . . . . . . 29
Accepting a specific call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Accepting calls in a hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Making calls with a direct station selection key. . . . . . . . . . . . . . . . 31
Using speed dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Talking to your colleague with a speaker call. . . . . . . . . . . . . . . . . . 32
During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Call waiting with a direct station selection key . . . . . . . . . . . . . . . . 33
Using the second call feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Activating/deactivating second call . . . . . . . . . . . . . . . . . . . . . . . . . 33
Accepting a second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Using the Shift key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Conducting a conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Entering commands using tone dialing (DTMF suffix-dialing) . . . . . . . . 37
System-wide parking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Automatically parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Manually parking a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
If you cannot reach a destination .... . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Call waiting (camp-on) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Busy override - joining a call in progress . . . . . . . . . . . . . . . . . . . . . 40
HiPath 4000 as an entrance telephone system (two-way intercom) . . . 41
System-wide speaker call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Speaker call in a group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Announcement (broadcast) to all members of a line trunk group . . 45
Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Automatically forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Delayed call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

6
Contents
Forwarding calls for other stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Saving a call forwarding destination for another phone and activating
call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Saving a call forwarding destination for fax/PC/busy station and activat-
ing call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Deactivating call forwarding for another phone . . . . . . . . . . . . . . . . 49
Deactivating call forwarding for fax, PC or on busy . . . . . . . . . . . . . 50
Changing call forwarding for another station . . . . . . . . . . . . . . . . . . 50
Leaving/rejoining a hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Speed dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Central speed dial numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Speed dialing with extensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Individual speed dial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Dialing with call charge assignment. . . . . . . . . . . .54
Dialing with project assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Privacy/security .. . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Locking the telephone to prevent unauthorized use . . . . . . . . . . . . . . . 55
Activating/deactivating "Do not disturb". . . . . . . . . . . . . . . . . . . . . . . . . 56
Activating/deactivating "Speaker call protect" . . . . . . . . . . . . . . . . . . . . 57
Caller ID suppression. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Identifying anonymous callers (trace call) . . . . . . . . . . . . . . . . . . . . . . . 59
More functions/services. . . . . . . . . . . . . . . . . . . . . . .60
Using another telephone in the same way as your own . . . . . . . . . . . . 60
Logging on to another phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Logging off from another phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Moving with the Phone. . . . . . . . . . . . . . . . . . . . . . . .62
Logging the phone off from the current port. . . . . . . . . . . . . . . . . . . . . 62
Log the phone on at the new location. . . . . . . . . . . . . . . . . . . . . . . . . . 62
Individual phone configuration. . . . . . . . . . . . . . . . .63
Adjusting audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Adjusting the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Adjusting the ring tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Setting the volume of the alert tone . . . . . . . . . . . . . . . . . . . . . . . . 63
Setting the receiving volume during a call . . . . . . . . . . . . . . . . . . . . 63

7
Contents
Special parallel call (ONS) functions . . . . . . . . . . .64
Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . . 65
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Overview of codes. . . . . . . . . . . . . . . . . . . . . . . . . . . .68

General information
8
General information
About this manual
This document contains general descriptions of the technical options,
which may not always be available in individual cases. The respective fea-
tures must therefore be individually defined in the terms of the contract.
If a particular function on your phone is not available to you, this may be
due to one of the following reasons:
• The function is not configured for you or your telephone. Please con-
tact your system support representative.
• Your communications platform does not feature this function. Please
contact your Siemens sales partner for information on how to upgrade.
This user guide is intended to help you familiarize yourself with OpenStage
and all of its functions. It contains important information on the safe and
proper operation of your OpenStage phone. These instructions should be
strictly complied with to avoid operating errors and ensure optimum use of
your multifunctional telephone in the network.
These instructions should be read and followed by every person installing,
operating or programming an OpenStage phone.
This user guide is designed to be simple and easy to understand, providing
clear step-by-step instructions for operating your OpenStage phone.
Administrative tasks are dealt with in a separate manual. The Quick Refer-
ence Guide contains quick and reliable explanations of frequently used
functions.
Service
If you experience problems or defects with the phone, please dial the ser-
vice number for your country.
For your own protection, please read the section dealing with safety
in detail. Follow the safety instructions carefully in order to avoid en-
dangering yourself or other persons and to prevent damage to the
unit.
The Siemens service department can only help you if you experi-
ence problems or defects with the phone.
Should you have any questions regarding operation, your specialist
retailer or network administrator will gladly help you.
For queries regarding connection of the telephone, please contact
your network provider.

General information
9
Intended use
The OpenStage phone was developed as a device for speech transmission
and should be placed on the desk or mounted on the wall. Any other use
is regarded as unauthorized.
Telephone type
The identification details (exact product designation and serial number) of
your telephone can be found on the nameplate on the underside of the
base unit. Specific details concerning your communications platform can
be obtained from your service technician.
Please have this information ready when you contact our service depart-
ment regarding faults or problems with the product.

Getting to knowyour OpenStage phone
10
Getting to know your OpenStage phone
The following sections describe the most frequently used operating ele-
ments on your OpenStage phone.
The user interface of your OpenStage 10 T
properties OpenStage 10 T
1 You can make and receive calls as normal using the handset.
2 Loudspeaker for open listening.
3 The function keys can be programmed with station numbers and func-
tions by your service personnel Æpage 11.
4Audio keys are also available, allowing you to optimally configure the
audio features on your telephone Æpage 11.
5 The keypad is provided for input of phone numbers/codes.
Wall mounting ;
1
5
3
42

Getting to know your OpenStage phone
11
Keys
Audio keys
Functionkeys
You OpenStage 10 T features three keys that can be programmed with
functions or station numbers by your service personnel.
Depending on how they are programmed, you can use the keys as:
• Function keys
• Repdial/Direct station selection key
The status of a function is shown by the LED on the corresponding key.
Meaning of LED displays on function keys
Key Function when key is pressed
-Set the volume lower Æpage 63.
nTurn loudspeaker on/off (with red LED key) Æpage 15.
+Set the volume higher Æpage 63.
Only for repdial keys can you also program the second level for di-
rect destination selection.
Direct station selection keys can be assigned an internal number
from the HiPath 4000 network.
LED Meaning of function key
SOff The function is deactivated.
TFlashing[1]
[1] In this manual, flashing keys are identified by this icon, regardless of the flashing interval.
The flashing interval represents different statuses, which are described in detail in the cor-
responding sections of the manual.
The function is in use.
ROn The function is activated.
Label strips and transparent cover
Function keys

Getting to knowyour OpenStage phone
12
Mailbox
Depending on your communication platform and its configuration (contact
your service personnel), you can use the mailbox key to access received
callback requests and messages from services such as HiPath Xpressions.
The following messages are saved:
• Callback requests
•Voicemail
Message (callback request)
A new message or a callback request is signaled as follows:
• The LED on the "Mailbox" key lights up.
• When the handset is lifted and the speaker key pressed, you hear an
acoustic announcement (announcement text).
Voicemail
If your telephone is connected to a voicemail system, the "Mailbox" key will
also light up to alert you to any messages that have arrived.
To play back your voicemail, follow the instructions.
These signals remain active until a new message has been checked
or deleted.
For a description of how to edit the entries Æpage 27.
New voicemails that have not been played back fully cannot be de-
leted. To mark a message as "played back", jump with 66 to the
end of the message.

Getting to know your OpenStage phone
13
Step by Step
Calling functions
Your communication system dynamically customizes its
extensive range of functions depending on the given
situation. You can activate the functions available at your
OpenStage 10 T via the individually programmed func-
tion keys and/or with an appropriate code.
Using codes
All communication system functions can be activated
via codes.
Making settings in idle mode
Example:
Your phone is in idle mode.
)40 Enter the code for "Do not disturb on?".
nThe speaker key lights up when you start programming
and goes out when the operation is over.
ZIn some situations, an acoustic signal is also output.
Activating functions during a call
Example:
[You are conducting a consultation call and would like to
toggle between the two parties.
)9 Enter the code.
These codes are assigned by your service personnel.
Your service personnel can provide information on the
codes that are valid in your system.
A table where you can enter the codes valid at your
HiPath 4000 is provided in the appendix to this user
guide Æpage 68.
You can also enter the codes valid for your phone in the
descriptions in the main part of this user guide.
Codes that activate functions are always preced-
ed by the star key, whereas codes that deacti-
vate or delete functions always start with the
pound key.

Step by Step
Getting to knowyour OpenStage phone
14
Using function keys
Your service personnel can program the three function
keys with frequently used functions. You can activate a
function by simply pressing the relevant key (if permit-
ted by the current situation).
For more information, see Æpage 11.
Example:
Your phone is in idle mode.
SPress the "DND" key. The LED lights up. Do not disturb
is active.

Basic functions
15
Step by Step Basic functions
Answering a call
The phone is ringing.
^Lift the handset.
if nec. +or -Set the call volume.
Open listening
People present in the room can silently monitor your
call.
Prerequisite: You are conducting a call via the handset.
Activating
nPress the speaker key. The LED lights up.
Deactivating
nPress the speaker key. The LED goes out.
Please read the introductory chapter "Getting to
know your OpenStage phone" Æpage 10 care-
fully before performing any of the steps de-
scribed here on your phone.

Step by Step
Basic functions
16
Turning the microphone on and off
You can temporarily switch off the handset microphone
to prevent the other party from listening in while you
consult with someone in your office.
Prerequisite: The "Mute" key is programmed on your
telephone.
Deactivating the microphone
[You are conducting a call.
if available:
SPress the "Mute" key. The LED lights up.
Activating the microphone
if available:
RPress the "Mute" key. The LED goes out.
Ending a call
\Replace the handset.
or if available:
RPress the "Clear/Cancel" key. The LED goes out.

Basic functions
17
Step by Step
Making calls
Off-hook dialing
^Lift the handset.
jInternal calls: Enter the station number.
External calls: Enter the external code and the station
number.
The connection is set up as soon as your input in com-
plete.
On-hook dialing
jInternal calls: Enter the station number.
External calls: Enter the external code and the station
number.
nThe speaker key lights up.
The party you are calling answers via loudspeaker.
^Lift the handset.
If the other party does not answer or is busy:
nPress the speaker key. The LED goes out.
Dialing with DDS keys
Prerequisite: A repdial key is programmed on your tele-
phone.
SPress the programmed repdial key.
If the number you wish to dial is saved on the second
level, press the programmed "Shift" key first.
^Lift the handset.

Step by Step
Basic functions
18
Redialing a number (last
dialed number)
The last phone number dialed on your telephone is di-
aled.
^Lift the handset.
if available:
SPress the "Last # Dial" key. The LED lights up.
or
jEnter the code programmed on your phone for "Last
number redial" Æpage 68.
Redialing a number (saved number)
If this type of saved number redial is configured on your
system, you can save a phone number for subsequent
redial. You can redial the saved number simply by press-
ing a key.
Prerequisite: You have saved a phone number
Æpage 28.
^Lift the handset.
if available:
SPress the "Saved # Dial" key. The LED lights up.
or
jEnter the code programmed on your phone for "Saved
number redial" Æpage 68.
Enter code!
Enter code!

Basic functions
19
Step by Step
Calling a second party (consultation)
You can call a second party while a call is in progress.
The connection to the first party is placed on "Hold".
[You are conducting a call.
if available:
SPress the "Transfer" key.
or
jEnter the code programmed on your phone for "Consul-
tation" Æpage 68.
jEnter and confirm the second party’s phone number.
Ending a consultation call
if available:
RPress the "Clear/Cancel" key. The LED goes out.
or
\and ^Replace the handset and lift it once more.
The consultation call is disconnected. The call with the
first party is resumed.
Enter code!

Step by Step
Basic functions
20
Switchingtotheheldparty (alternating)
[You are conducting a consultation call Æpage 19.
if available:
SPress the "Split" key. The LED lights up.
or
jEnter the code programmed on your phone for "Toggle"
Æpage 68.
You can switch between parties by pressing the key
shown or entering the code.
Ending an alternate operation
if available:
RPress the "Clear/Cancel" key. The LED goes out.
or
jEnter the code programmed on your phone for "Re-
lease" Æpage 68.
The active call is disconnected and the held call is re-
stored.
Combine the calling parties into a three-party con-
ference
if available:
SPress the "Conference" key. The LED lights up.
or
jEnter the code programmed on your phone for "Confer-
ence" Æpage 68.
ZAn alert tone signals that a conference call has been es-
tablished between all three parties.
Enter code!
Enter code!
Enter code!