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Support and Warranty
QUESTIONS? SIIG’s Online Support has answers! Simply
visit our web site at www.siig.com and click Support.
Answers to your questions could be just a few clicks away. You
can also submit questions online and a technical support
analyst will promptly respond.
SIIG offers a 2-year manufacturer warranty with this product.
This warranty covers the original purchaser and guarantees
the product to be free of any defects in materials or
workmanship for two (2) years from the date of purchase of
the product.
SIIG will, at our discretion, repair or replace (with an identical
product or product having similar features and functionality)
the product if defective in materials or workmanship. This
warranty gives you specific legal rights, and you may also have
other rights which vary from state to state. Please see our web
site for more warranty details.
If you encounter any problems with this product,
A) If it is within the store's return policy period, please return
the product to the store where you purchased from.
B) If your purchase has passed the store's return policy
period, please follow the steps below to have the product
repaired or replaced.
Step 1: Submit your RMA request.
Go to www.siig.com, click Support, then REQUEST A
PRODUCT REPLACEMENT to submit a request to
SIIG RMA or fax a request to 510-657-5962. Your RMA
request will be processed, if the product is determined to
be defective, an RMA number will be issued.
Step 2: Ship the product.
• Properly pack the product for shipping. All
accessories that came with the original package
must be included.
• Clearly write your RMA number on the top of the
returned package. SIIG will refuse to accept any
shipping package, and will not be responsible for a
product returned without an RMA number posted
on the outside of the shipping carton.
• You are responsible for the cost of shipping to SIIG.
Ship the product to the following address:
SIIG, Inc.
6078 Stewart Avenue
Fremont, CA 94538-3152, USA
RMA #:
• SIIG will ship the repaired or replaced product via
Ground in the U.S. and International Economy
outside of the U.S. at no cost to the customer.
