
7
Technical Support and Warranty
QUESTIONS? SIIG’s Online Support has answers! Simply visit our web site at
www.siig.com andclick Support. Our online support database is updated dailywith new
driversand solutions. Answers to your questions could bejust a few clicks away. You can
also submit questions online and a technical support analyst will promptly respond.
SIIG offers a 2-year manufacturer warranty with this product. This warranty covers the
original purchaser and guarantees the product to be free of any defects in materials or
workmanship for two (2) years from the date of purchase of the product.
SIIG will, at our discretion, repair or replace (with an identical product or product having
similar features and functionality) the product if defective in materials or workmanship.
This warranty gives you specific legal rights, and you may also have other rights which
vary from state to state. Please see our web site for more warranty details.
Ifyou encounter any problems with this product, please follow the procedures below.
A)Ifit is within the store's returnpolicy period, please return the producttothe store where
youpurchased from.
B)Ifyourpurchasehas passed the store's return policy period, please follow thestepsbelow
to have the product repaired or replaced.
Step 1: Submit your RMA request.
Gotowww.siig.com, click Support,thenREQUEST A PRODUCT REPLACEMENT
tosubmit a request to SIIG RMA or fax a request to 510-657-5962. Your RMA request
willbe processed, if the product is determined to be defective, an RMAnumber will
beissued.
Step 2: After obtaining an RMA number, ship the product.
• Properly pack the product for shipping. All accessories that came with the
original package must be included.
• Clearly write your RMA number on the top of the returned package. SIIG will
refuseto accept any shipping package, andwill not be responsible for aproduct
returnedwithoutan RMA number posted on the outsideoftheshipping carton.
• You are responsible for the cost of shipping to SIIG. Ship the product to the
followingaddress:
SIIG, Inc.
6078 Stewart Avenue
Fremont, CA 94538-3152, USA
RMA #:
• SIIG will ship the repaired or replaced product via Ground in the U.S. and
International Economy outside of the U.S. at no cost to the customer.