SleepSafe Beds Electric HiLo Combo FOUNDATION SleepSafe User manual

SleepSafeBed.com | 866.852.2337
3629 Reed Creek Drive | Bassett, VA 24055 | FDA Registered
Electric HiLo Combo
Electric HiLo Combo
Electric HiLo Combo
PRODUCT & ASSEMBLY GUIDE
SleepSafe (Low Bed)
SleepSafe II (Medium Bed)
SleepSafer (Tall Bed)
 Dual View
SleepSafer with Extension
 Dual View with Topper
FOUNDATION
ELECTRIC ARTICULATION HI-LO FIXED MANUAL
The Electric HiLo Combo foundation elevates the head and knee sections of the bed and
the HiLo controls the raising and lowering of the foundation. Operates by corded remote control.

Table of Contents
ELECTRIC HI-LO COMBO
Tools
Needed
for
Assembly
1. Pre-Assembly Information
2. Component Chart #1
3. Component Chart #2
4. Assembly Guide: SleepSafe Low Bed
5. SleepSafe II Medium Bed
6. Assembly Guide: SleepSafer Tall Bed
7. SleepSafer Tall Bed Dual View
8. Assembly Guide: SleepSafer Tall Bed
9. with Extension / Top
10. Safety Rail Adjustment Instructions
11. Padding Information
12. Mattress Information
13. Final Installation Checklist
14. Operator’s Guide
15. Maintenance / Popular FAQ’s
16. Warranty Information
17. DME Provider / Technical Support
18. Serial Number
Allen and Torx Wrenches
(Supplied)
Flat and Phillips Head
Screwdrivers
3/8” Open or Closed
End Wrench
Two People for Assembly
This guide is available as a PDF. Contact Customer
Service at 866.852.2337 for more information.

Note! Read Before Assembly
• KEEP THIS PRODUCT & ASSEMBLY GUIDE.
IT CONTAINS THE SERIAL NUMBER
-------------------------------------
• CAREFULLY REMOVE AND LAY OUT ALL
COMPONENTS. FAMILIARIZE YOURSELF
WITH INSTRUCTIONS TO FACILITATE THE
ASSEMBLY OF YOUR BED.
-------------------------------------
• CHECK COMPONENTS AND CONTENTS
OF ENCLOSED HARDWARE BAG WITH THE
HARDWARE LIST ON FOLLOWING PAGES.
-------------------------------------
• KEEP THE FOUR CARDBOARD STANDS FOR
ASSEMBLY AND POSSIBLE FUTURE USE.
-------------------------------------
DUE TO THE PRESENCE OF SMALL PARTS
DURING ASSEMBLY, KEEP OUT OF REACH
OF CHILDREN.
-------------------------------------
• IMPORTANT: FOLLOW THE INSTRUCTIONS
IN THE SPECIFIED ORDER TO ENSURE THE
BED IS PROPERLY ASSEMBLED.
-------------------------------------
• COMPLETE ASSEMBLY. ENSURE EACH
COMPONENT IS INSTALLED. DO NOT OMIT
ANY COMPONENT FROM INSTALLATION.
-------------------------------------
• NEVER USE THIS BED IF THERE ARE ANY
MISSING FASTENERS, LOOSE JOINTS,
BROKEN PARTS, TORN MESH, OR PADDING
INADEQUACIES. CONTACT SLEEPSAFE
BEDS AT 866.852.2337 FOR ASSISTANCE.
SleepSafeBed.com | 866.852.2337
3629 Reed Creek Drive | Bassett, VA 24055 | FDA Registered
• NEVER SUBSTITUTE OR ALTER PARTS, THE
PRODUCT INCLUDING SIDE RAILS, MUST
BE FULLY INSTALLED PRIOR TO USE.
-------------------------------------
• IF BED IS PADDED, CHECK THAT ALL
PADDING IS FIRMLY ATTACHED.
-------------------------------------
• DO NOT USE POWER TOOLS DURING
ASSEMBLY OR DISASSEMBLY
-------------------------------------
• WARNING STRANGULATION HAZARD:
STRINGS CAN CAUSE STRANGULATION!
NEVER PLACE BED NEAR WINDOW WHERE
CORDS FROM BLINDS OR DRAPES MAY
STRANGLE A CHILD.
-------------------------------------
• KEEP REMOTE CONTROL CORD AWAY
FROM BED WHILE MOVING THE SAFETY
RAIL UP OR DOWN TO PREVENT PINCHING
OF THE CORD.
-------------------------------------
• KEEP REMOTE CONTROL CORD AWAY
FROM BED’S INTERIOR TO PREVENT
ENTANGLEMENT AND STRANGULATION
-------------------------------------
• AN UNINTERUPTED POWER SUPPLY (UPS)
UNIT IS RECOMMENDED FOR MISSION
CRITICAL CONTROL OF BED FOR USER
-------------------------------------
• DO NOT SUBSTITUTE MATTRESS. IT IS
SPECIFICALLY DESIGNED AND FITTED FOR
A SLEEPSAFE® BED AND ITS USER.
1

ELECTRIC HI-LO COMBO
SleepSafeBed.com
1-866-852-2337
3629 Reed Creek Dr. | Bassett, VA 24055
Included
Components
for
Assembly
Cardboard
Lift 4 4 4 4 4 4 4 4
90 mm
Allen Bolt 8 12 16 28 28 12 28 28
3/4”
Hex Bolt 8 8 8 8 8 8 8 8
Barrel Nut
(If the bed is
unpadded)
8 12 16 28 40 12 28 40
40 mm
Allen Bolt
T-12
F-18
Q-18
T-12
F-18
Q-18
Allen / Torx
Wrench Set
(3 sizes) 1 1 1 1 1 1 1 1
Square
Bit Driver 1 1 1 1 1 1 1 1
Casters
(Attached) 4 4 4 4 4 4 4 4
Extension
Safety Latch
& 2 Screws 1 1 2 2
SLEEPSAFER (w/Ext. & Top)
SLEEPSAFER (Dual View)
SLEEPSAFE (Low Bed)
SLEEPSAFE II (Medium Bed)
SLEEPSAFER (Tall Bed)
SLEEPSAFER (w/Extension)
2
SSR (Dual View w/Ext. & Top)
SSR (Dual View w/Extension)

Included
Components
for
Assembly
Electric
Hi-Lo
Frame
11111111
Mattress 11111111
Headboard
and
Footboard
Set
1111111 1
Side Panel
2 2
Front Panel
1 1 1 2 2 2
Back
Panel 222
Safety Rail
222224 4
Extension
End Panel 2 2 2 2
Extension
Side
Panel
2 2 2 2
Extension
Topper 1 1
3
SSR (Dual View w/Ext. & Top)
SLEEPSAFER (w/Ext. & Top)
SLEEPSAFER (Dual View)
SLEEPSAFE (Low Bed)
SLEEPSAFE II (Medium Bed)
SLEEPSAFER (Tall Bed)
SLEEPSAFER (w/Extension)
SSR (Dual View w/Ext. & Top)
SSR (Dual View w/Extension)

ELECTRIC HI-LO COMBO
SleepSafeBed.com
1-866-852-2337
3629 Reed Creek Dr. | Bassett, VA 24055
Assembly Guide SleepSafe (Low Bed)
SleepSafe II (Medium Bed)
After unpacking bed and checking the contents



Set HiLow
Foundation
on 4 provided
cardboard
lifts.
Insert Barrel Bolts
into Side Panels.
(Note: Barrel Bolts
are pre-inserted on
padded beds)
Align and push
in Barrel Nut
as shown.
Use flathead
screwdriver for
assistance.
Attach Side
Panels to
foundation.
(Use 3/8” wrench
to install eight
3/4” Hex
Bolts inside
the panel)
SleepSafe Bed (Low Bed) Side Panels use 8 Barrel Bolts
SleepSafe II (Medium Bed) Side Panels use 12 Barrel Bolts
When placing carboard lifts
beneath foundation, allow room for
both side panels to be attached.
Use 4 Hex Bolts
inside each panel.
Save cardboard lifts for future use!
4
IMPORTANT!
First choose depth for mattress to
floor height. High setting adds height.




Attach
Headboard and
Footboards
to Side Panels.
(Use 4mm Allen Wrench
to fasten 90mm
Allen Bolts to
Side Panels)
Once headboard
and footboards are
attached, remove
cardboard lifts.
Casters
are pre-installed
Prepare Safety
Rail Hinge Pins
for Installation.
Factory preset has hinge pins that may be extended.
These pins need to be adjusted evenly on both
sides to fit properly when inserted into the posts.
NOTE: Full instructions for safety rail adjustment are found on page 10.
SleepSafe Bed (Low Bed) uses (8) 90mm Bolts
SleepSafe II (Medium Bed) uses (12) 90mm Bolts
Install
Safety Rails
and Mattress.
Insert the safety rail hinge
pins into both posts when
safety rail is in the down
position.
CLOCKWISE
INCREASES play.
COUNTER-CLOCKWISE
DECREASES play.
Strike
Hinge Pin
5
Once installed, use both
hands to pivot the safety rail up to
attach it securely to the posts.
Same rail installation
for both sides of the bed.

Use 4 Hex Bolts
inside each panel.
IMPORTANT!
First choose depth for mattress to
floor height. High setting adds height.
ELECTRIC HI-LO COMBO
SleepSafeBed.com
1-866-852-2337
3629 Reed Creek Dr. | Bassett, VA 24055
Assembly Guide SleepSafer (Tall Bed)
SleepSafer (Dual View)
After unpacking bed and checking the contents



Set HiLow
Foundation
on 4 provided
cardboard
lifts.
Insert Barrel Bolts
into Back and
Front Panels.
(Note: Barrel Bolts
are pre-inserted in
padded beds)
Align and push in
Barrel Nut as shown.
Use flathead
screwdriver for
assistance.
Attach Panels
to foundation.
(Use 3/8” wrench
to install eight
3/4” Hex
Bolts inside
the panel)
SleepSafer Bed (Tall Bed) Back Panels uses 10 Barrel Bolts
SleepSafer Bed (Tall Bed) Front Panel use 6 Barrel Bolts
* Dual View Option uses 2 Front panels only. No Back Panels.
When placing cardboard lifts
beneath foundation, allow room
for both side panels to be attached.
BACK PANEL*
BACK PANEL*
FRONT PANEL
6
Save cardboard lifts for future use!

Insert the safety rail hinge pins into both posts from the down position.
Then pivot the safety rail up to attach securely to the posts.




Prepare Safety
Rail Hinge Pins
for Installation.
Factory preset has hinge pins that may be extended.
These pins need to be adjusted evenly on both
sides to fit properly when inserted into the posts.
NOTE: Full instructions for safety rail adjustment are found on page 10.
CLOCKWISE
INCREASES play.
COUNTER-CLOCKWISE
DECREASES play.
Install
Mattress
and
Safety Rails
Strike
Hinge Pin
Attach Headboard
and Footboards
to Panels.
Fasten (6) 90mm
Allen Bolts to each panel
with 4mm Allen Wrench.
Once headboard and
footboards are attached,
remove cardboard lifts.
Casters are
pre-installed
IMPORTANT: When installing the Back Panel
the Barrel Bolts need to be away from the frame
or, in other words, toward the wall.
Install
Back
Panel.
Set in place
with alignment
pins, then fasten with
(2) 90mm Allen Bolts
to each post.
NOTE: This step not
necessary for
Dual View option
ALIGNMENT
PINS
Install Four Rails
for DUAL VIEW option.
7

Attach
Extension Ends
to Side Rails.
Flip Assembly
Over.
Illustration shows
assembly upside down.
Flip unit over when
assembly completed.
ELECTRIC HI-LO COMBO
SleepSafeBed.com
1-866-852-2337
3629 Reed Creek Dr. | Bassett, VA 24055
Assembly Guide SleepSafer (Tall Bed)
Open & Closed Extensions
After unpacking bed and checking the contents



Set Extension
Side Rails
Upside Down
and on their Legs.
Assemble this with two people,
otherwise one person can
assemble one panel at a time
after the the rest of the bed
is assembled.
If Applicable,
Attach the
Top to the
Extension.
Use 4mm Allen
Wrench to attach
Extension Top
with (12) 40mm
Allen Bolts.
Use 4mm Allen Wrench to fasten (8) 90mm bolts,
2 per post, on each side of the assembly.
Legs are upside down.
8



ALoosen top
bolts on all
4 bed posts.
This allows play in the
frame to fit the Extension.
BSet the
Extension
on top of
bed posts.
Extension posts should
align with the bed posts.
CFasten
Extension
to the Bed.
Fasten (1) 90mm Allen Bolt
into each post to attach
Extension. Tighten all bolts.
9
â
C
B
A
This SleepSafer® Tall Bed Extension installation
step is based on ordering it with the SleepSafer®
Tall Bed. Retrofitting this Extension requires
additional instruction.
Install
Safety
Latch to
Extension.
Align safety latch
to threaded inserts
located in the
predrilled holes
in the Extension.
Use Phillips head
screwdriver to
mount the latch to
the Extension with
provided screws.
The latch will catch
and secure the top
safety rail when
raised into position.
Use thumb to push
latch up to release
the rail.
IMPORTANT:
Be sure to support safety rail
with both hands while moving the
rail into their secure positions.
IMPORTANT:
Bottom Safety Rail pivots down.
Use both hands to carefully operate.

ELECTRIC HI-LO COMBO
SleepSafeBed.com
1-866-852-2337
3629 Reed Creek Dr. | Bassett, VA 24055
Up and Down Safety Rail Adjustment




Side by Side Safety Rail Adjustment


Does the Safety Rail
need adjustment?
For proper operation the pin
should be centered in the strike.
If not centered, follow the following
steps to center the pin in the strike.
PIN
PULL
LEVER
STRIKE
Additional Tools Needed:
Hammer or Mallet
Portable Electric Drill
Remove Strike
from Bed Post.
Use Drill with Torx bit to remove
screws from the Strike. Gently tap
the strike out of the bed post with
hammer or mallet to access
POST
Adjust Set Screw.
Use Torx 10 wrench to adjust set
screw. Keep in mind which direction
that you need to adjust the pin.
If the pin needs to be raised, turn
the set screw clockwise. If the pin
needs to be lowered, turn the set
counter-clockwise.
To RAISE pin, turn
Clockwise
To LOWER pin, turn
Counterclockwise
Reinsert Strike into Bed Post.
Check to see if the Pins are centered properly within the Strikes.
Use Portable Drill with Torx
bit to remove screws holding
Strike to bed post,
Does the Safety Rail
need adjustment?
When up and secure, check the spacing
between the end of the safety rail and
the headboard and footboard legs.
They should be spaced evenly.
Remove Safety Rail
and adjust the play.
If spacing is not even, or there is
too much side-to-side play in the rail,
turn the black hex bolt using the ¼”
Allen Wrench provided .
This spacing should be even
on both sides.
To INCREASE play
turn bolt
CLOCKWISE
To DECREASE play
turn bolt
COUNTERCLOCKWISE
10

SleepSafe Bed Padding Information
Materials:
• 70 Denier Nylon Fabric Cover with a Fluid
Resistant Healthcare Coating
• 3/4” High Density Foam Padding
Padding Features:
The safety rail pads extend up and over the rails
and attach to the outside of the safety rails. The
headboard and footboard pads extend to the
top and to the edges of the legs of headboard
and footboard.
• Anti-Static
• Bacteria Resistant
• Malodor Protection
• Fluid Resistant
• Fungal Resistant
• Flame Retardant
• Tear Resistant
Padding Attachment:
• Industrial strength Velcro is used to secure the
padding to inside panels and safety rails.
Padding Maintenance
• For cleaning, use warm water and a mild
cleanser. If the padding is over the windows, it
can be removed and cleaned. If the padding is
around the windows, please do not remove. It is
best to clean this padding in its place.
Important Note:
Padding is installed at the factory and will cover
ALL 4 sides. Padding only 1 or 2 sides is NOT
an option. Padding removal will cause a gap
between the mattress and the bed’s interior.
VELCRO®
AROUND
OVER
Screen Mesh Windows
offer better ventilation.
Padding for a SleepSafer Tall Bed with an
Extension Top works around the sceen
mesh windows for better ventilation.
11

ELECTRIC HI-LO COMBO
SleepSafeBed.com
1-866-852-2337
3629 Reed Creek Dr. | Bassett, VA 24055
SleepSafe Bed Mattress Information
SleepSafe Bed® – Our
Memory Foam Mattress
with Gel Technology
SleepSafe® Bed mattress support
surfaces provides optimized pressure
redistribution, rapid heat dissipation,
and increases in breathability
compared to standard foam.
• Reduced incidence of pressure
ulcers by channeling heat away
from the body much faster than
standard foam, virtually ridding
perspiration moisture.
• Superior pressure redistribution
achieved by providing more support
and less cradling at higher levels of
compression, distributing pressure over
a larger surface area and eliminating
static fatigue.
How Does It Work?
The technology works by allowing air to
pass through open cells, channeling it
away from the body instead of trapping
it within the closed cells of traditional
memory foam. The infusion of gel poly-
mers throughout the foam contributes
both cooling properties and the virtual
elimination of static fatigue. As a result
of the marriage between open cell foam
and gel infusion, the mattress holds its
shape better, redistributes pressure over
a larger surface area, and successfully
wicks heat away from the body, leaving
patients cool, dry, and comfortable.
Specialized
Matttress Cover
Certified
Memory Foam
Infused with
Gel Polymers
Foam products meet the following criteria:
• Low Emissions (VOC’s) • Performance – Tested
• BPA Phthalate – Free • Made without Ozone Depleters
• CFC – Free • Mercury, Lead and Heavy Metal Free
• BHT – Free • Made without Formaldehyde
• PBDE – Free • Methylene Chloride – Free
• Emissions – Tested • Environmentally Innovative
• Content – Tested • Material Certification
Other notes about the foam in mattresses:
• Foam products use a blend of natural oil-based and
conventional polyols.
• Benefits farmers looking for a new market for crops .
• Polyol is made partially from plant-based renewable oils
such as soy bean and castor beans.
12

Final Bed Installation Checklist





Check all bolts to see
that they are tight.
Be sure all fasteners that hold
the components are hand
tightened with wrenchs.
Check Safety Rails to
be sure they operate
and latch properly.
Safety Rails should pivot
correctly, align properly and
securely latch into the gate
located on the bed posts.
Latch Lever
Latch Pin
Allen and Torx Wrenchs
are included with the bed
delivery.
Check fit between
headboard, footboard,
bed sides and mattress.
The mattress should always fit
snugly against the sides. If not,
contact the DME or Customer
Service at SleepSafe Beds.
Check Bed Operation
with the Remote.
The Electric HiLo Combo should
move about 70° for the head
and about 35° for the knee. The
HiLo range is 10” up and down.
Test these features thoroughly.
For Extensions, check
operation of Safety
Latch holding the top
Safety Rail.
Top Safety Rail should set in
place when lifted up and into
place on the Extension.
13
Latch Gate
Mattress should
fit ¼” or less
on all sides.
Head should
move up to 70°
Knee should
move up to 35°
Foundation should
move up and down 10”
This latch should
be properly
mounted to the
Extension to
ensure top Safety
Rail is securely
held in place.
Thumb
operated
latch.
Top Safety
Rail

ELECTRIC HI-LO COMBO
SleepSafeBed.com
1-866-852-2337
3629 Reed Creek Dr. | Bassett, VA 24055
Operator’s Guide: Electric Hi Lo Combo
Operating the HiLo
Combo Foundation
with the Remote.
This foundation uses a corded
remote to control 3 functions:
1) Controls mattress height 10”
2) Controls head elevation to 70°
3) Controls knee elevation to 35°
REMOTE LOCK OUT Procedure:
Press and HOLD BOTH DOWN BUTTONS
on HEAD and FOOT articulation functions
for about 5 seconds. The LIGHT on the
REMOTE will FLASH when it is locked.
To UNLOCK, repeat his procedure.



To RESET Remote:
Press and hold the DOWN button for the HiLo
function when the bed is completely down for
5-10 seconds and wait until you hear the control
box click. This indicates normal functionality.



Handling, operating and
securing the Safety Rails.
Safety Rails on the SleepSafe (Low Bed),
SleepSafe II (Medium Bed) and SleepSafer
(Tall Bed) are removable. Removing the Top
Rail first on the Tall bed is recommended.
The top Safety Rail on the SleepSafer with
the Extension is not removable. The Top
Rail attaches to the Extension.
It is always recommended to handle the
Safety Rails gently and firmly with both
hands. Be sure both sides of the Safety Rail
are securely attached to the post before
leaving the bed alone.
14
REMOVE Safety Rails
from their down position.
Gently lift the rail UP and OUT.
To ATTACH, place IN both strikes
and let the rail DOWN.
IMPORTANT: USE BOTH HANDS
WHEN OPERATING SAFETY RAILS.
IMPORTANT: Be sure
BOTH sides of the rails are
secured to the posts.
How the Casters Work.
The casters are pre-installed at the factory in
the bottom of the headboard and footboard
legs. It is recommended that the casters are
locked when the bed is in use to add to the
bed’s stability.
The casters are locked when the tab is in the
down position. Unlocked when the tab is up. LOCKED UNLOCKED

Frequently Asked Questions
Annual Maintenance Checklist
15
How do I get replacement parts? What should I do if I have a repair problem?
Please call your local dealer that helped you purchase the bed. They should be able to help with any problem
you may have. If your original dealer cannot help you with replacement parts or repair, please contact us directly
so we may assist you at 866-852-2337.
Is there a battery backup system for beds using electricity in case of a power failure?
Yes. Battery backup systems (UPS) are available from retailers such as Staples or Office Depot. We recommend
that you purchase a UPS battery back up unit such as APC’s ES 750. This unit will give enough power to operate
the bed for a limited time. This unit has 6 battery powered outlets to provide power for other devices as well.
My child’s medical needs have changed. Can I change the foundation?
Yes. Most SleepSafe® Bed foundations can be converted to another bed. We will be glad to assist you. Give
us a call, toll-free, at 866-852-2337 for more information about SleepSafe® Bed conversions. To convert any
SleepSafe Bed foundation, you will need to purchase a Conversion Kit from SleepSafe® Beds. Insurance may
or may not cover the additional cost of the conversion kit. It may be necessary to submit another letter of
medical necessity justifying the change. You will need to make the purchase through your local DME provider of
SleepSafe® Beds.
Can I buy just a mattress?
Yes, as a replacement for a SleepSafe® Bed mattress. We do not recommend using a SleepSafe® Bed mattress
for another bed type. Our mattresses are designed and custom sized to fit inside a SleepSafe® Bed and may not
be appropriate for other beds. Safety is our number one priority and our mattresses are designed to fit snugly
within the wooden bed frame to reduce the chance of burrowing or entrapment.
How do I clean my SleepSafe® Bed?
All surfaces of a SleepSafe® Bed can be cleaned with water and mild detergent using a soft cloth. Please avoid
any abrasives and solvents.
 Tighten all bolts on panels and posts.
Use provided Torx and Allen Wrenches to hand tighten. Avoid power tools.
 Lubricate working components beneath the bed.
Lubricate the pins, actuators and hinges.
 Clean Padding and Check Velcro® if bed is padded.
Use a mild detergent to gently clean surfaces, avoid abrasive cleaning
pads or sponges. Check to see that Velcro® is attached properly.

ELECTRIC HI-LO COMBO
SleepSafeBed.com
1-866-852-2337
3629 Reed Creek Dr. | Bassett, VA 24055
Bed/Mattress Warranty Information
Full One-Year SleepSafe® Bed Warranty
The SleepSafe® Bed is warranted against defects in workmanship or materials for a period of
one year from the date of purchase. Sleep Safe Beds, LLC will repair or replace any defective part
at no cost to the purchaser if the shipping of the part is within the continental United States.
Limited Five Year SleepSafe® Bed Warranty
During the second through fifth years from the date of purchase, SleepSafe Beds, LLC will
replace any part found to be defective. Purchaser shall pay all service and shipping costs related
to the replacement of the defective part.
Terms and Conditions for SleepSafe® Bed Warranty
A SleepSafe® Bed is expressly prescribed for a single user. This warranty will cover the bed for
this user only. Warranty coverage beyond this use is handled on a case by case basis. This war-
ranty applies to normal use and does not cover any damage caused by excessive wear, abuse,
misuse, mishandling or modification of the product.
SleepSafe® Bed Mattress Warranty Information
All SleepSafe® Bed models are shipped with a CertiPUR-US® memory foam mattress with gel
infused technology. This support surface provides optimized pressure redistribution rapid heat
dissipation and increases in breathablity compared to standard foam. Memory foam infused
with gel polymers is designed for patient comfort as well as clinical superiority. Benefits include:
reduced incidence of pressure ulcers by channeling heat away from the body significantly
faster than standard foam, virtually eliminating perspiration moisture. The mattresses are water
resistant, but are not waterproof.
Full One-Year Warranty for SleepSafe® Bed Mattress
Full one year warranty from date of purchase. SleepSafe® Beds, LLC will replace the mattress
due to a defect in the materials and workmanship of the mattress, at no cost to the purchaser.
Limited Five Year Warranty for SleepSafe® Bed Mattress
During the second to fifth year, SleepSafe® Beds, LLC will replace the mattress due to a defect in
the materials or workmanship of the mattress, with the shipping costs to be paid by purchaser.
Terms and Conditions for SleepSafe® Bed Mattress Warranty
Any breakdowns or deterioration of the product caused by factors other than a defect in the
materials and workmanship of the mattress, such as repeated exposures to bodily fluids by
incontinence, are not covered by this warranty.
16

Durable Medical Equipment Provider
Customer Service & Technical Support
SleepSafe Bed Support
Hours: 8 AM to 5 PM / M-F / EST
Toll Free: 866.852.2337
Local: 276.627.0088
Fax: [phone]
Web: SleepSafeBed.com
In case of an EMERGENCY after
hours, please call 866-852-2337
for instructions on how to access
the on-call help desk.
Bed Serial # ___________________________________
Installation Date ___________________________________
DME Provider ___________________________________
DME Contact ___________________________________
DME Address ____________________________________
DME Phone ____________________________________
DME Email ____________________________________
Installed by ____________________________________
DME Provider Support
DME: ________________________
Conact: ______________________
Phone: _______________________
Email: ________________________
Web:_________________________
17

SleepSafeBed.com | 866.852.2337
3629 Reed Creek Drive | Bassett, VA 24055 | FDA Registered
WI-820.120-7 Electric Hi-Lo Combo [7] Rev. 02