SleepSafe Beds SleepSafe User manual

SleepSafeBed.com | 866.852.2337
3629 Reed Creek Drive | Bassett, VA 24055 | FDA Registered
Electric HiLo Combo
Electric HiLo Combo
Electric HiLo Combo
PRODUCT & ASSEMBLY GUIDE
SleepSafe®(Low Bed)
SleepSafe®II (Medium Bed)
SleepSafer®(Tall Bed)
 Dual View
SleepSafe®Extension Bed
 Dual View with Extension Top
FOUNDATION
ELECTRIC ARTICULATION HI-LO FIXED MANUAL
The Electric HiLo Combo foundation elevates the head section up to 70°, the knee sections up to
35° and elevates the foundation/mattress up to 10”. Operates by corded remote control.

Table of Contents
ELECTRIC HI-LO COMBO
Tools
Needed
for
Assembly
1 Pre-Assembly Information
2 Component Chart #1
3 Component Chart #2
4 Mattress Information
5 Safety Rail Adjustment Instructions
6, 7 Assembly Guide: SleepSafe Low Bed
SleepSafe II Medium Bed
8, 9 Assembly Guide: SleepSafer Tall Bed
SleepSafer Tall Bed Dual View
10, 11 Assembly Guide: SleepSafe
Extension Bed / Extension Top
12 Padding Information
13 Final Installation Checklist
14 Operator’s Guide
15 Popular FAQ’s / Maintenance
16 Warranty Information
17 DME Provider / Technical Support
18 Serial Number
Allen and Torx Wrenches
(Supplied)
Flat and Phillips Head
Screwdrivers
3/8” Open or Closed
End Wrench
Two People for Assembly
This guide is available as a PDF. Contact Customer
Service at 866.852.2337 for more information.

Attention! Read Before Assembly
• KEEP THIS PRODUCT & ASSEMBLY GUIDE.
IT CONTAINS THE BED’S SERIAL NUMBER
-------------------------------------
• CAREFULLY REMOVE AND LAY OUT ALL
COMPONENTS. FAMILIARIZE YOURSELF
WITH INSTRUCTIONS TO FACILITATE THE
ASSEMBLY OF YOUR BED.
-------------------------------------
• CHECK COMPONENTS AND CONTENTS
OF ENCLOSED HARDWARE BAG WITH THE
HARDWARE LIST ON FOLLOWING PAGES.
-------------------------------------
• KEEP THE FOUR CARDBOARD STANDS FOR
ASSEMBLY AND POSSIBLE FUTURE USE.
-------------------------------------
DUE TO THE PRESENCE OF SMALL PARTS
DURING ASSEMBLY, KEEP OUT OF REACH
OF CHILDREN.
-------------------------------------
• IMPORTANT: FOLLOW THE INSTRUCTIONS
IN THE SPECIFIED ORDER TO ENSURE THE
BED IS PROPERLY ASSEMBLED.
-------------------------------------
• COMPLETE ASSEMBLY. ENSURE EACH
COMPONENT IS INSTALLED. DO NOT OMIT
ANY COMPONENT FROM INSTALLATION.
-------------------------------------
• NEVER USE THIS BED IF THERE ARE ANY
MISSING FASTENERS, LOOSE JOINTS,
BROKEN PARTS, TORN MESH, OR PADDING
INADEQUACIES. CONTACT SLEEPSAFE
BEDS AT 866.852.2337 FOR ASSISTANCE.
SleepSafeBed.com | 866.852.2337
3629 Reed Creek Drive | Bassett, VA 24055 | FDA Registered
• NEVER SUBSTITUTE OR ALTER PARTS, THE
PRODUCT INCLUDING SIDE RAILS, MUST
BE FULLY INSTALLED PRIOR TO USE.
-------------------------------------
• IF BED IS PADDED, CHECK THAT ALL
PADDING IS FIRMLY ATTACHED.
-------------------------------------
• WARNING STRANGULATION HAZARD:
STRINGS CAN CAUSE STRANGULATION!
NEVER PLACE BED NEAR WINDOW WHERE
CORDS FROM BLINDS OR DRAPES ARE IN
REACH OF A CHILD.
-------------------------------------
• KEEP REMOTE CONTROL CORD AWAY
FROM BED WHILE MOVING THE SAFETY
RAIL UP OR DOWN TO PREVENT PINCHING
OF THE CORD.
-------------------------------------
• KEEP REMOTE CONTROL CORD AWAY
FROM BED’S INTERIOR TO PREVENT
ENTANGLEMENT AND STRANGULATION
-------------------------------------
• AN UNINTERUPTED POWER SUPPLY (UPS)
UNIT IS RECOMMENDED IN THE EVENT OF
A POWER OUTAGE.
-------------------------------------
• DO NOT SUBSTITUTE MATTRESS. IT IS
SPECIFICALLY DESIGNED AND FITTED FOR
A SLEEPSAFE® BED AND ITS USER.
1

ELECTRIC HI-LO COMBO
SleepSafeBed.com
1-866-852-2337
3629 Reed Creek Dr. | Bassett, VA 24055
Included
Components
for
Assembly
Cardboard
Lift 4 4 4 4 4 4 4 4
90 mm
Allen Bolt 8 12 16 28 28 12 28 28
3/4”
Hex Bolt 8 8 8 8 8 8 8 8
Barrel Nut
(If the bed is
unpadded)
8 12 16 28 28 12 28 28
Safety Rail
Hinge Guard
Assembly
2 2 1 1 1 2 2 2
Allen / Torx
Wrench Set
(3 sizes) 1 1 1 1 1 1 1 1
Square
Bit Driver 1 1 1 1 1 1 1 1
Casters
(Attached) 4 4 4 4 4 4 4 4
Extension Bed
Safety Latch
& 2 Screws 1 1 2 2
SLEEPSAFE
Extension Bed with Top
SLEEPSAFER (Dual View)
SLEEPSAFE (Low Bed)
SLEEPSAFE II (Medium Bed)
SLEEPSAFER (Tall Bed)
SLEEPSAFE Extension Bed
2
SLEEPSAFE (Dual View)
Extension Bed
SLEEPSAFE (Dual View)
Extension Bed with Top

Included
Components
for
Assembly
Electric
Hi-Lo
Frame
11111111
Mattress 11111111
Headboard
and
Footboard
Set
1111111 1
Side Panel
2 2
Front Panel
1 1 1 2 2 2
Back
Panel 222
Safety Rail
2 2 2 2 2 4 4 4
Extension
Bed
End Panel
2 2 2 2
Extension Bed
Side
Panel
2 2 2 2
Extension Bed
SuperScreen
Top 1 1
3
SLEEPSAFE (Low Bed)
SLEEPSAFE II (Medium Bed)
SLEEPSAFER (Tall Bed)
SLEEPSAFE (Dual View)
Extension Bed with Top
SLEEPSAFE
Extension Bed with Top
SLEEPSAFER (Dual View)
SLEEPSAFE Extension Bed
SLEEPSAFE (Dual View)
Extension Bed
SLEEPSAFE (Dual View)
Extension Bed with Top

ELECTRIC HI-LO COMBO
SleepSafeBed.com
1-866-852-2337
3629 Reed Creek Dr. | Bassett, VA 24055
SleepSafe Bed Mattress Information
SleepSafe Bed® – Our
Memory Foam Mattress
with Gel Technology
SleepSafe® Bed mattress support
surface provides optimized pressure
redistribution, rapid heat dissipation,
and increases breathability
compared to standard foam.
• Reduced incidence of pressure
ulcers by channeling heat away
from the body much faster than
standard foam, virtually ridding
perspiration moisture.
• Superior pressure redistribution
achieved by providing more support
and less cradling at higher levels of
compression, distributing pressure over
a larger surface area and eliminating
static fatigue.
How Does It Work?
The technology works by allowing air to
pass through open cells, channeling it
away from the body instead of trapping
it within the closed cells of traditional
memory foam. The infusion of gel poly-
mers throughout the foam contributes
both cooling properties and the virtual
elimination of static fatigue. As a result
of the marriage between open cell foam
and gel infusion, the mattress holds its
shape better, redistributes pressure over
a larger surface area, and successfully
wicks heat away from the body, leaving
patients cool, dry, and comfortable.
Specialized
Matttress Cover
Certified
Memory Foam
Infused with
Gel Polymers
Foam products meet the following criteria:
• Low Emissions (VOC’s) • Performance – Tested
• BPA Phthalate – Free • Made without Ozone Depleters
• CFC – Free • Mercury, Lead and Heavy Metal Free
• BHT – Free • Made without Formaldehyde
• PBDE – Free • Methylene Chloride – Free
• Emissions – Tested • Environmentally Innovative
• Content – Tested • Material Certification
Other notes about the foam in mattresses:
• Foam products use a blend of natural oil-based and
conventional polyols.
• Benefits farmers looking for a new market for crops .
• Polyol is made partially from plant-based renewable oils
such as soy bean and castor beans.
4

ELECTRIC HI-LO COMBO
SleepSafeBed.com
1-866-852-2337
3629 Reed Creek Dr. | Bassett, VA 24055
Safety Rail Adjustment: Up and Down




Safety Rail Adjustment: Side by Side


Does the Safety Rail
need adjustment?
For proper operation, the pin
should be centered in the strike.
If not centered, follow these steps to
center the pin in the strike.
PIN
PULL
LEVER
STRIKE
Additional Tools Needed:
Hammer or Mallet
Portable Electric Drill
Remove Strike
from Bed Post.
Use Drill with Torx bit to remove
screws from the Strike. Gently tap
the strike out of the bed post with
hammer or mallet to access.
POST
Adjust Set Screw.
Use Torx 10 wrench to adjust set
screw. Keep in mind which direction
that you need to adjust the pin.
If the pin needs to be raised, turn
the set screw clockwise. If the pin
needs to be lowered, turn the set
counter-clockwise.
To RAISE pin, turn
Clockwise
To LOWER pin, turn
Counterclockwise
Reinsert Strike into Bed Post.
Check to see if the Pins are centered properly within the Strikes.
Use Portable Drill with Torx
bit to remove screws holding
Strike to bed post,
Does the Safety Rail
need adjustment?
When up and secure, check the spacing
between the end of the safety rail and
the headboard and footboard legs.
They should be spaced evenly.
Remove Safety Rail
and adjust the play.
If spacing is not even, or there is
too much side-to-side play in the rail,
turn the black hex bolt using the ¼”
Allen Wrench provided .
This spacing should be even
on both sides.
To INCREASE play
turn bolt
CLOCKWISE
To DECREASE play
turn bolt
COUNTERCLOCKWISE
5

ELECTRIC HI-LO COMBO
SleepSafeBed.com
1-866-852-2337
3629 Reed Creek Dr. | Bassett, VA 24055
Assembly Guide SleepSafe (Low Bed)
SleepSafe II (Medium Bed)
After unpacking bed and checking the contents



Set HiLow
Foundation
on 4 provided
cardboard
lifts.
Insert Barrel Bolts
into Side Panels.
(Note: Barrel Bolts
are pre-inserted on
padded beds)
Align and push
in Barrel Nut
as shown.
Use flathead
screwdriver for
assistance.
Attach Side
Panels to
foundation.
(Use 3/8” wrench
to install eight
3/4” Hex
Bolts inside
the panel)
SleepSafe Bed (Low Bed) Side Panels use 8 Barrel Bolts
SleepSafe II (Medium Bed) Side Panels use 12 Barrel Bolts
When placing carboard lifts
beneath foundation, allow room for
both side panels to be attached.
Use 4 Hex Bolts
inside each panel.
Save cardboard lifts for future use!
6
IMPORTANT!
Choose depth for the mattress to floor height.
Low setting provides more safety rail height.




Attach
Headboard and
Footboard
to Side Panels.
(Use 4mm Allen Wrench
to fasten 90mm
Allen Bolts to
Side Panels)
Once headboard
and footboard are
attached, remove
cardboard lifts.
Casters
are pre-installed
Install Mattress.
IMPORTANT: Before Step 3, check the
Safety Rails, as they may need to be adjusted
to operate properly. Page 5 has instructions.
The hinge pins need to be adjusted evenly
on both sides to fit properly when inserted
into the posts.
SleepSafe Bed (Low Bed) uses (8) 90mm Bolts
SleepSafe II (Medium Bed) uses (12) 90mm Bolts
Install Safety Rails
When safety rail is in the down
position, first insert the safety rail
hinge pin into the headboard strike,
then slide the safety rail hinge pin
into the footboard strike.
Strike
Hinge Pin
7
Step 2
SLIDE the safety rail
hinge pin into the
bottom of the
footboard strike.
Step 1
INSERT the hinge pin into the
headboard strike below the
hinge guard.
1
2
Step 3
Follow enclosed instructions
Install footboard hinge guard into
footboard strike.
Hinge Guard
HEADBOARD
IMPORTANT: Once installed, use both hands to bring the safety rail up
and attach it to the posts. Verify that it latches securely to both posts,
Do not substitute the mattress as it designed specifically for
SleepSafe® Beds. Further information is available on Page 4.

Use 4 Hex Bolts
inside each panel.
IMPORTANT!
Choose depth for the mattress to floor height.
Low setting provides more safety rail height.
ELECTRIC HI-LO COMBO
SleepSafeBed.com
1-866-852-2337
3629 Reed Creek Dr. | Bassett, VA 24055
Assembly Guide SleepSafer (Tall Bed)
SleepSafer (Dual View)
After unpacking bed and checking the contents



Set HiLow
Foundation
on 4 provided
cardboard
lifts.
Insert Barrel Bolts
into Back and
Front Panels.
(Note: Barrel Bolts
are pre-inserted in
padded beds)
Align and push in
Barrel Nut as shown.
Use flathead
screwdriver for
assistance.
Attach Panels
to foundation.
(Use 3/8” wrench
to install eight
3/4” Hex
Bolts inside
the panel)
SleepSafer Bed (Tall Bed) Back Panels uses 10 Barrel Bolts
SleepSafer Bed (Tall Bed) Front Panel use 6 Barrel Bolts
* Dual View Option uses 2 Front panels only. No Back Panels.
When placing cardboard lifts
beneath foundation, allow room
for both side panels to be attached.
BACK PANEL*
BACK PANEL*
FRONT PANEL
8
Save cardboard lifts for future use!




Install Safety Rails
When the bottom safety rail is in the down position, insert the hinge pin into
the headboard strike, then slide the hinge pin into the footboard strike. For
SleepSafer Tall Beds, and SleepSafe Extension Beds, both hinge
pins on the top rail slide into the strikes.
Attach Headboard
and Footboard
to Panels.
Fasten (6) 90mm
Allen Bolts to each panel
with 4mm Allen Wrench.
Once headboard and
footboard are attached,
remove cardboard lifts.
Casters are
pre-installed
IMPORTANT: When installing the Back Panel
the Barrel Bolts need to be away from the frame,
toward the wall.
Install
Back
Panel.
Set in place
with alignment
pins, then fasten with
(2) 90mm Allen Bolts
to each post.
NOTE: This step not
necessary for
Dual View option
ALIGNMENT
PINS
Install 4 rails for
DUAL VIEW option.
9
Step 1
INSERT the hinge pin
into the headboard strike
of the bottom safety rail
below the hinge guard.
2
Step 3
Follow enclosed instructions
Install footboard hinge guard into footboard strike.
Then, install top safety rail(s), without hinge guards.
Hinge
Guard
HEADBOARD
Step 2
SLIDE the safety rail hinge
pin into the footboard
strike of the bottom
safety rail.
Strike
Hinge Pin 1
IMPORTANT: Once installed, use both hands to bring the safety rail up
and attach it to the posts. Verify that it latches securely to both posts,
Install Mattress. Do not substitute the mattress as it designed specifically for
SleepSafe® Beds. Further information is available on Page 4.
IMPORTANT: Before Step 3, check the
Safety Rails, as they may need to be adjusted to
operate properly. Page 5 has instructions. The hinge
pins need to be adjusted evenly on both sides to fit
properly when inserted into the posts.

ELECTRIC HI-LO COMBO
SleepSafeBed.com
1-866-852-2337
3629 Reed Creek Dr. | Bassett, VA 24055
10
Attach
Extension Ends
to Side Rails.
Flip Assembly
Over.
Illustration shows
assembly upside
down. Flip unit over
when assembly
is completed.
Assembly Guide
After unpacking bed and checking the contents



Set Extension
Side Rails
Upside Down
and on their Legs.
Assemble this with two
people, otherwise one person
can assemble one panel at a
time after the the rest of the
bed is assembled.
If equipped, attach
the SUPERSCREEN
TOP to the
Extension with
Trim-Lok.
Trim-Lok is sewn into
the edges of the Top.
Attach to Extension by
snapping the Trim-Lok into
the grooves on the edge of the Extension.
Before flipping unit over, use 4mm Allen Wrench
to fasten (8) 90mm bolts, 2 per post, on each
side of the assembly.
Legs are upside down.
SleepSafe®Extension Bed
(w/SUPERSCREEN Top)
Trim-Lok Snaps into
Groove Channel

11


ALoosen top
bolts on all
4 bed posts.
This allows play in the
frame to fit the Extension.
BSet the
Extension
on top of
bed posts.
Extension posts should
align with the bed posts.
CFasten
Extension
to the Bed.
Fasten (1) 90mm Allen Bolt
into each post to attach
Extension. Tighten all bolts.
â
C
B
A
This SleepSafe® Extension Bed installation step
is based on ordering it as a complete unit.
Retrofitting an extension to a SleepSafer® Tall Bed
requires additional instructions.
Install
Safety
Latch to
Extension.
Align safety latch to
threaded inserts lo-
cated in the predrilled
holes in the Extension.
Use Phillips head
screwdriver to
mount the latch
to the Extension.
The latch will catch
and secure the top
safety rail when
raised into position.
Use hand to push
latch up to release
the rail.
IMPORTANT:
Be sure to support safety rail
with both hands while moving the rail
into their secure positions.
IMPORTANT:
Bottom Safety Rail pivots down.
Use both hands to carefully operate.

SleepSafe Bed Padding Information
Materials:
• 70 Denier Nylon Fabric Cover with a
Fluid Resistant Healthcare Coating
• 3/4” High Density Foam Padding
Padding Features:
The safety rail pads extend up and over
the rails and attach to the outside of the
safety rails. The headboard and footboard
pads extend to the top and to the edges of
the legs of headboard and footboard.
• Padding covers the corner posts
• Anti-Static
• Non-allergenic
• Bacteria Resistant
• Stain Resistant
• Malodor Protection
• Fluid Resistant
• Fungal Resistant
• Flame Retardant
• Tear Resistant
Padding Attachment:
• Trim-Lok secures padding to the Safety
Rails. Velcro® secures padding to the
inside panels.
Padding Maintenance
• For cleaning, use warm water and a
mild cleanser. If the padding is over the
windows, it can be removed and cleaned.
If the padding is around the windows,
please do not remove. It is best to clean
the padding in its place.
• Do not machine wash.
Important Note:
• Padding is installed at the factory and
will cover ALL 4 sides. Padding only 1 or 2
sides is NOT an option.
• Padding removal causes gaps between
the mattress and the bed’s interior.
Padding questions?
• Please contact customer service for any
specific information about padding.
AROUND
OVER
Screen Mesh Windows
offer ventilation.
12

Final Bed Installation Checklist





Check all bolts to see
that they are tight.
Be sure all fasteners that hold
the components are hand
tightened with wrenchs.
Check Safety Rails to
be sure they operate
and latch properly.
Safety Rails should pivot
correctly, align properly and
securely latch into the gate
located on the bed posts.
Latch Lever
Latch Pin
Allen and Torx Wrenchs
are included with the bed
delivery.
Check fit between
headboard, footboard,
bed sides and mattress.
The mattress should always fit
snugly against the sides. If not,
contact the DME or Customer
Service at SleepSafe Beds.
Check Bed Operation
with the Remote.
The Electric HiLo Combo should
move about 70° for the head
and about 35° for the knee. The
HiLo range is 10” up and down.
Test these features thoroughly.
For Extensions, check
operation of Safety
Latch holding the top
Safety Rail.
Top Safety Rail should set in
place when lifted up and into
place on the Extension.
13
Latch Gate
Mattress should
fit ¼” or less
on all sides.
Head should
move up to 70°
Knee should
move up to 35°
Foundation should
move up and down 10”
This latch should
be properly
mounted to the
Extension to
ensure top Safety
Rail is securely
held in place.
Hand
operated
safety latch.
Top Safety
Rail

ELECTRIC HI-LO COMBO
SleepSafeBed.com
1-866-852-2337
3629 Reed Creek Dr. | Bassett, VA 24055
Operator’s Guide: Electric Hi Lo Combo
Operating the HiLo
Combo Foundation
with the Remote.
This foundation uses a corded
remote to control 3 functions:
1) Controls mattress height 10”
2) Controls head elevation to 70°
3) Controls knee elevation to 35°
REMOTE LOCK OUT Procedure:
Press and HOLD BOTH DOWN BUTTONS
on HEAD and FOOT articulation functions
for about 5 seconds. The LIGHT on the
REMOTE will FLASH when it is locked.
To UNLOCK, repeat his procedure.



To RESET Remote:
Press and hold the DOWN button for the HiLo
function when the bed is completely down for
5-10 seconds and wait until you hear the control
box click. This indicates normal functionality.



Handling, operating and
securing the Safety Rails.
The top Safety Rail on the SleepSafer®
(Tall Bed) is removable. The top Safety
Rail on the SleepSafe®Extension Bed
is not removable because it flips up
and latches onto the extension.
It is always recommended to handle
the Safety Rails gently and firmly with
both hands. Be sure both sides of the
Safety Rail are securely attached to the
post before leaving the bed alone.
14
IMPORTANT: USE BOTH HANDS
WHEN OPERATING SAFETY RAILS
AND BE SURE THAT BOTH SIDES
ARE SECURED ON THE POSTS.
How the Casters Work.
The casters are pre-installed at the factory
in the bottom of the headboard and foot-
board legs. It is recommended that the
casters are locked when the bed is in use
to add to the bed’s stability. The casters
are locked when the tab is in the down
position. Unlocked when the tab is up. LOCKED UNLOCKED

Frequently Asked Questions
Annual Maintenance Checklist
15
How do I get replacement parts? What should I do if I have a repair problem?
Please call your Durable Medical Equipment (DME) provider that helped you purchase the bed. They should be
able to help with any problem you may have. If your original DME provider cannot help you with replacement
parts or repair, please contact us directly at 866-852-2337 so we may assist you.
Is there a battery backup system for beds using electricity in case of a power failure?
Yes. Battery backup systems (UPS) are typically available from office supply retailers. We recommend that you
purchase a UPS battery back up unit such as APC’s ES 750. This unit will give enough power to operate the bed
for a limited time. This unit has 6 battery powered outlets to provide power for other devices as well.
My child’s medical needs have changed. Can I change the foundation?
Yes. Most SleepSafe®Bed foundations can be converted to another bed. To convert a SleepSafe Bed foundation,
you will need to purchase a Conversion Kit from SleepSafe®Beds. Insurance may or may not cover the additional
cost of the conversion kit. It may be necessary to submit another letter of medical necessity justifying the change.
You will need to make the purchase through your local DME provider of SleepSafe®Beds. Give us a call, toll-free,
at 866-852-2337 for more information about SleepSafe®Bed conversions. We will be happy to assist you.
Can I buy a replacement mattress?
Yes, a replacement mattress may be purchased for your SleepSafe®Bed. Our mattresses are custom made to fit
your SleepSafe®Bed based on whether the bed is padded or unpadded. Also, if the mattress was ordered for a
SleepSafe Bed®with custom dimensions, it will need to be repaced accordingly. All SleepSafe®Bed mattresses
are designed to avoid possible injury by reducing the gaps between the mattress and the sides of the bed. This is
designed to reduce the chances of burrowing or entrapment.
How do I clean my SleepSafe®Bed?
All surfaces of a SleepSafe®Bed can be cleaned with water and mild detergent using a soft cloth.
Please avoid any abrasives and solvents.
 Tighten all bolts on panels and posts.
Use provided Torx and Allen Wrenches to hand tighten. Avoid power tools.
 Lubricate working components beneath the bed.
Lubricate the pins, actuators and hinges.
 If necessary, adjust Safety Rails to insure proper operation.
See page 10 for instructions on how to adjust the position of the safety rail
side by side and up and down.

ELECTRIC HI-LO COMBO
SleepSafeBed.com
1-866-852-2337
3629 Reed Creek Dr. | Bassett, VA 24055
Bed/Mattress Warranty Information
Full One-Year SleepSafe® Bed Warranty
The SleepSafe® Bed is warranted against defects in workmanship or components for a period of
one year from the date of purchase. Sleep Safe Beds, LLC will repair or replace any defective part
at no cost to the purchaser if the shipping of the part is within the continental United States.
Limited Five Year SleepSafe® Bed Warranty
During the second through fifth years from the date of purchase, SleepSafe Beds, LLC will
replace any part found to be defective. Purchaser shall pay all service and shipping costs related
to the replacement of the defective part.
Terms and Conditions for SleepSafe® Bed Warranty
A SleepSafe® Bed is expressly prescribed for a single user. This warranty will cover the bed for
this user only. Warranty coverage beyond this use is handled on a case by case basis. This war-
ranty applies to normal use and does not cover any damage caused by excessive wear, abuse,
misuse, mishandling or modification of the product.
SleepSafe® Bed Mattress Warranty Information
All SleepSafe® Bed models are shipped with a CertiPUR-US® memory foam mattress with gel
infused technology. This support surface provides optimized pressure redistribution rapid heat
dissipation and increases in breathablity compared to standard foam. Memory foam infused
with gel polymers is designed for patient comfort as well as clinical superiority. Benefits include:
reduced incidence of pressure ulcers by channeling heat away from the body significantly
faster than standard foam, virtually eliminating perspiration moisture. The mattresses are water
resistant, but are not waterproof.
Full One-Year Warranty for SleepSafe® Bed Mattress
Full one year warranty from date of purchase. SleepSafe® Beds, LLC will replace the mattress
due to a defect in the materials and workmanship of the mattress, at no cost to the purchaser.
Limited Five Year Warranty for SleepSafe® Bed Mattress
During the second to fifth year, SleepSafe® Beds, LLC will replace the mattress due to a defect in
the materials or workmanship of the mattress, with the shipping costs to be paid by purchaser.
Terms and Conditions for SleepSafe® Bed Mattress Warranty
Any breakdowns or deterioration of the product caused by factors other than a defect in the
materials and workmanship of the mattress, such as repeated exposures to bodily fluids by
incontinence, are not covered by this warranty.
16

Durable Medical Equipment Provider
Customer Service & Technical Support
SleepSafe Bed Support
Hours: 8 AM to 5 PM / M-F / EST
Toll Free: 866.852.2337
Local: 276.627.0088
Fax: [phone]
Web: SleepSafeBed.com
In case of an EMERGENCY after
hours, please call 866-852-2337
for instructions on how to access
the on-call technician.
Bed Serial # ___________________________________
Installation Date ___________________________________
DME Provider ___________________________________
DME Contact ___________________________________
DME Address ____________________________________
DME Phone ____________________________________
DME Email ____________________________________
Installed by ____________________________________
DME Provider Support
DME: ________________________
Conact: ______________________
Phone: _______________________
Email: ________________________
Web:_________________________
17

SleepSafeBed.com | 866.852.2337
3629 Reed Creek Drive | Bassett, VA 24055 | FDA Registered
WI-820.120-7 Electric Hi-Lo Combo [7] Rev. 05