SMART MX Series User manual

Cover
SMARTBoard®
MX |MX Pro
series interactive displays
User guide
SBID-MX255-V3 / V3N |SBID-MX265-V3 / V3N |SBID-MX275-V3 / V3N |SBID-MX286-V3 / V3N
SBID-MX255-V3-PW / V3N-PW |SBID-MX265-V3-PW / V3N-PW |SBID-MX275-V3-PW / V3N-PW |SBID-MX286-V3-PW / V3N-PW
SBID-MX055-V3 / V3N |SBID-MX065-V3 / V3N |SBID-MX075-V3 / V3N |SBID-MX086-V3 / V3N
SBID-MX055-V3-PW / V3N-PW |SBID-MX065-V3-PW / V3N-PW |SBID-MX075-V3-PW / V3N-PW |SBID-MX086-V3-PW / V3N-PW
SBID-MX255-V2-C |SBID-MX265-V2-C |SBID-MX275-V2-C |SBID-MX286-V2-C
SBID-MX255-V2-CPW |SBID-MX265-V2-CPW |SBID-MX275-V2-CPW |SBID-MX286-V2-CPW
SBID-MX255-V2 |SBID-MX265-V2 |SBID-MX275-V2 |SBID-MX286-V2
SBID-MX255-V2-PW |SBID MX265-V2-PW |SBID-MX275-V2-PW |SBID-MX286-V2-PW
SBID MX365 |SBID-MX375 |SBID-MX386 |SBID MX265 |SBID-MX275 |SBID-MX286
IDX55-3 |IDX65-3 |IDX75-3 |IDX86-3 |IDX55-2 |IDX65-2 |IDX75-2 |IDX86-2
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Learn more
This guide and other resources for SMARTBoardMX and MX Pro series interactive
displays are available in the Support section of the SMARTwebsite
(smarttech.com/support). Scan this QRcode to view these resources on your
mobile device.
ENERGY STAR is the government-backed symbol for energy efficiency, providing simple, credible, and unbiased information that consumers and
businesses rely on to make well-informed decisions. ENERGY STAR-certified products are the simple choice for energy efficiency, making it easy for
consumers and businesses to make purchases that save them money and protect the environment. The U.S. EPA ensures that each product that earns the
label is independently certified to deliver the quality, performance, and savings that users have come to expect.
As shipped, your display delivers ENERGY STAR performance and savings. However, changing some settings may increase energy consumption beyond
the limits required for ENERGY STAR certification. For example, increased brightness and contrast will increase power consumption.
Please consider the environment when you choose non-ENERGY STAR settings.
Trademark notice
SMARTBoard, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMARTTechnologiesULC in the U.S. and/or other countries. All
third-party product and company names may be trademarks of their respective owners.
Copyright notice
© 2022SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into
any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change without notice and does
not represent a commitment on the part of SMART.
This product and/or use thereof is covered by one or more of the following U.S. patents:
www.smarttech.com/patents
February 25, 2022

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Important information
Note
Refer to the SMARTBoard MX and MX Pro series interactive displays installation and maintenance
guide (smarttech.com/kb/171555) for important information about installing and maintaining the
display.
Warning
lDo not open or disassemble the display. You risk electrical shock from the high voltage inside the
casing. Opening the casing also voids the warranty.
lDo not stand (or allow children to stand) on a chair to touch the surface of the display.
lTo reduce the risk of fire or electric shock, do not expose the display to rain or moisture.
lDo not insert objects inside the cabinet ventilation holes, because they could touch dangerous
voltage points and cause electric shock, fire or product damage which may not be covered by
the warranty.
lDo not place heavy objects on the power cable. Damage to the cable could cause shock, fire or
product damage which may not be covered by the warranty.
lIf the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass fragments
with care when disposing of them.
lDisconnect all of the display’s power cables from the wall outlet and seek assistance from
qualified service personnel if any of the following occur:
oThe power cable or plug is damaged
oLiquid is spilled into the display
oObjects fall into the display
oThe display is dropped
oStructural damage, such as cracking, occurs
oThe display behaves unexpectedly when you follow operating instructions
lBefore inserting or removing an OPS from the display, turn off the display using the switch at the
back of the display. See Open Pluggable Slot computer (OPS) disclaimer for more information.

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Contents
Important information 3
Chapter 1 Welcome 6
About this guide 6
About the display 6
Identifying your specific model 11
Accessories 11
More information 13
Chapter 2 Using basic features 14
Waking up the display and putting it back to sleep 14
Using the Home button 15
Using the front control panel 15
Using the remote control 16
Using touch 19
Writing, drawing, and erasing 21
Adjusting the volume 22
Freezing or hiding the screen 23
Chapter 3 Using the iQ apps 24
Using the Apps Library 24
Using the Files Library 25
Using SMARTWhiteboard 25
Using Browser 25
Using Screen Share 25
Using SMARTMirror 26
Using Input 26
Using screenshots 26
Installing third-party apps 26
Cleaning up the display 27
Using kapp Whiteboard 27
Chapter 4 Connecting computers and other devices 28
Installing and using SMART software 28
Connecting room computers and guest laptops 31
Connecting a SMART OPS PC module 37
Connecting USB drives, peripherals, and other devices 38

Contents
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Chapter 5 Troubleshooting 40
The display isn’t turning on 40
The screen is blank or there’s a problem with the image on the screen 41
There’s no sound or there’s a problem with the sound 43
Touch isn’t working as expected 44
The pens and erasers aren’t working as expected 45
iQ apps aren’t working as expected 45
SMART software on connected computers isn’t working as expected 46
The SMART OPS PC module isn’t working as expected 46
The Intel Compute Card isn’t working as expected 46
Contacting your reseller for additional support 46
Certification and compliance 48

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Chapter 1 Welcome
About this guide 6
About the display 6
Touch 7
Writing, drawing, and erasing 7
iQ experience 8
Display 8
Audio 8
Network connectivity 8
Room computers and guest laptops 9
Accessory slot 9
Front control panel 9
Front connector panel 10
Ambient light sensor 10
Power status light 10
Remote control and IR sensor 10
Identifying your specific model 11
Accessories 11
SMART OPS PC module 12
Stands 12
USB extenders 12
More information 13
This chapter introduces the SMARTBoard®MX and MX Pro series interactive displays.
About this guide
This guide explains how to use a SMARTBoard MX or MX Pro series interactive display.
This guide is intended for individuals who use displays in their organizations. Other documentation and
resources are available for those who install and maintain displays (see More information on page13).
About the display
The SMART Board®MX or MX Pro interactive display with iQ is the hub of your classroom.

Chapter 1 Welcome
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The display includes an extensive set of features and components:
Touch
You can do everything on the display that you can do at your computer—open and close applications,
meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos,
and so on—by touching the display’s surface.
You can use an array of gestures within applications, including panning, scaling, rotating, and zooming
in and out.
For more information, see Using touch on page19.
Writing, drawing, and erasing
The display comes with two pens, which you can use to write or draw on the screen.
Use your fist or palm to erase digital ink on the screen.
With Object Awareness™, the display responds automatically to the tool or object you’re using, whether
it’s a pen, finger, or palm. The display’s Simultaneous Tool Differentiation technologies allow two people
to write independently and simultaneously.
For more information, see Writing, drawing, and erasing on page21.

Chapter 1 Welcome
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iQ experience
The display’s iQ experience provides one-touch access to collaborative tools, including a whiteboard,
wireless screen sharing, and a web browser. With minimal network integration, there’s no need for wires,
cables, or manual software and firmware updates.
From the iQ experience Home screen, you can open the iQ apps, switch inputs, and adjust settings.
For more information about the Home screen, see Using the Home button on page15.
For more information about the iQ apps, see Chapter 3 Using the iQ apps on page24.
Display
The 4K ultra-high-definition LCD display provides optimal image clarity and wide viewing angles.
The size of the display varies by model:
Models Size (diagonal)
SBID-MX255-V3 / SBID-MX255-V3N / SBID-MX255-V2-C / SBID-MX255-V2-CPW
/ SBID-MX255-V2 / SBID-MX255-V2-PW
55"
SBID-MX265-V3 / SBID-MX265-V3N / SBID-MX265-V2-C / SBID-MX265-V2-CPW
/ SBID-MX265-V2 / SBID-MX265-V2-PW / SBID-MX365 / SBID-MX265
65"
SBID-MX275-V3 / SBID-MX275-V3N / SBID-MX275-V2-C / SBID-MX275-V2-CPW
/ SBID-MX275-V2 / SBID-MX275-V2-PW / SBID-MX375 / SBID-MX275
75"
SBID-MX286-V3 / SBID-MX286-V3N / SBID-MX286-V2-C / SBID-MX286-V2-
CPW / SBID-MX286-V2 / SBID-MX286-V2-PW / SBID-MX386 / SBID-MX286
86"
Audio
The display includes two integrated speakers, which are designed to provide sound at the front of a
room.
Network connectivity
The display requires a network connection for downloading software and firmware updates, and a
number of the iQ apps require a network connection as well.
You can connect to a network using Wi-Fi or the RJ45 LAN jack on the display:
lWi-Fi supports both 2.4 and 5 GHz bands.
lThe two RJ45 jacks allow you to connect the display and an external device, such as a computer, to
a Ethernet network.

Chapter 1 Welcome
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Room computers and guest laptops
You can connect room computers and guest laptops and use the display to view and interact with them.
The display comes with SMART software that you can install on connected computers to take full
advantage of the display’s features while using the connected computers.
For more information, see Chapter 4 Connecting computers and other devices on page28.
Accessory slot
The iQ appliance is inserted in the accessory slot on the back of the following models:
lSBID-MX365
lSBID-MX375
lSBID-MX386
lSBID-MX265
lSBID-MX275
lSBID-MX286
Note
With the SBID-MX365, SBID-MX375, and SBID-MX386 models, you can insert an Intel Compute Card
in the appliance to provide a complete Windows 10 solution at your fingertips, without the need for an
external PC or cables.
For other models, you can install an OPS-compatible device, such as a SMART OPS PC module, in the
accessory slot. SMARTOPS PC modules provide a complete Windows®10 Pro installation.
For more information on SMART OPS PC modules, see SMART OPS PC module on page12.
Caution
The accessory slot’s maximum available power is 60 W. The slot is not a limited power source. To
reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure
requirements of IEC 62368-1.
Front control panel
The front control panel contains buttons for turning the display on and off, controlling the volume,
freezing and unfreezing the screen, and showing and hiding a screen shade.

Chapter 1 Welcome
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For more information about the front control panel, see Using the front control panel on page15.
Front connector panel
The front connector panel includes connectors for USB peripherals and a computer or other input
source.
For more information about the convenience panel, see Connecting room computers and guest laptops
on page31.
Ambient light sensor
The ambient light sensor is located in the bottom-right corner of the display’s frame.
The ambient light sensor detects the brightness of the room and adjusts the screen’s brightness
accordingly.
Power status light
The power status is located in the bottom-right corner of the display’s frame.
The power status light indicates the display’s status.
Power status light Display status
Red Standby mode
Green Normal operating mode
Remote control and IR sensor
You can use the remote control to turn the display on and off, adjust display settings, and so on.
The IR sensor for the remote control is located in the bottom-right corner of the display’s frame.
For more information about the remote control, see Using the remote control on page16.