SMART MX Series User manual

Cover
SMARTBoard®
MX |MX Pro
series interactive displays
User guide
SBID-MX255-V3 / V3N |SBID-MX265-V3 / V3N |SBID-MX275-V3 / V3N |SBID-MX286-V3 / V3N
SBID-MX255-V3-PW / V3N-PW |SBID-MX265-V3-PW / V3N-PW |SBID-MX275-V3-PW / V3N-PW |SBID-MX286-V3-PW / V3N-PW
SBID-MX055-V3 / V3N |SBID-MX065-V3 / V3N |SBID-MX075-V3 / V3N |SBID-MX086-V3 / V3N
SBID-MX055-V3-PW / V3N-PW |SBID-MX065-V3-PW / V3N-PW |SBID-MX075-V3-PW / V3N-PW |SBID-MX086-V3-PW / V3N-PW
SBID-MX255-V2-C |SBID-MX265-V2-C |SBID-MX275-V2-C |SBID-MX286-V2-C
SBID-MX255-V2-CPW |SBID-MX265-V2-CPW |SBID-MX275-V2-CPW |SBID-MX286-V2-CPW
SBID-MX255-V2 |SBID-MX265-V2 |SBID-MX275-V2 |SBID-MX286-V2
SBID-MX255-V2-PW |SBID MX265-V2-PW |SBID-MX275-V2-PW |SBID-MX286-V2-PW
SBID MX365 |SBID-MX375 |SBID-MX386 |SBID MX265 |SBID-MX275 |SBID-MX286
IDX55-3 |IDX65-3 |IDX75-3 |IDX86-3 |IDX55-2 |IDX65-2 |IDX75-2 |IDX86-2
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smarttech.com/kb/171554 2
Learn more
This guide and other resources for SMARTBoardMX and MX Pro series interactive
displays are available in the Support section of the SMARTwebsite
(smarttech.com/support). Scan this QRcode to view these resources on your
mobile device.
ENERGY STAR is the government-backed symbol for energy efficiency, providing simple, credible, and unbiased information that consumers and
businesses rely on to make well-informed decisions. ENERGY STAR-certified products are the simple choice for energy efficiency, making it easy for
consumers and businesses to make purchases that save them money and protect the environment. The U.S. EPA ensures that each product that earns the
label is independently certified to deliver the quality, performance, and savings that users have come to expect.
As shipped, your display delivers ENERGY STAR performance and savings. However, changing some settings may increase energy consumption beyond
the limits required for ENERGY STAR certification. For example, increased brightness and contrast will increase power consumption.
Please consider the environment when you choose non-ENERGY STAR settings.
Trademark notice
SMARTBoard, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMARTTechnologiesULC in the U.S. and/or other countries. All
third-party product and company names may be trademarks of their respective owners.
Copyright notice
© 2022SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into
any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change without notice and does
not represent a commitment on the part of SMART.
This product and/or use thereof is covered by one or more of the following U.S. patents:
www.smarttech.com/patents
February 25, 2022

smarttech.com/kb/171554 3
Important information
Note
Refer to the SMARTBoard MX and MX Pro series interactive displays installation and maintenance
guide (smarttech.com/kb/171555) for important information about installing and maintaining the
display.
Warning
lDo not open or disassemble the display. You risk electrical shock from the high voltage inside the
casing. Opening the casing also voids the warranty.
lDo not stand (or allow children to stand) on a chair to touch the surface of the display.
lTo reduce the risk of fire or electric shock, do not expose the display to rain or moisture.
lDo not insert objects inside the cabinet ventilation holes, because they could touch dangerous
voltage points and cause electric shock, fire or product damage which may not be covered by
the warranty.
lDo not place heavy objects on the power cable. Damage to the cable could cause shock, fire or
product damage which may not be covered by the warranty.
lIf the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass fragments
with care when disposing of them.
lDisconnect all of the display’s power cables from the wall outlet and seek assistance from
qualified service personnel if any of the following occur:
oThe power cable or plug is damaged
oLiquid is spilled into the display
oObjects fall into the display
oThe display is dropped
oStructural damage, such as cracking, occurs
oThe display behaves unexpectedly when you follow operating instructions
lBefore inserting or removing an OPS from the display, turn off the display using the switch at the
back of the display. See Open Pluggable Slot computer (OPS) disclaimer for more information.

smarttech.com/kb/171554 iv
Contents
Important information 3
Chapter 1 Welcome 6
About this guide 6
About the display 6
Identifying your specific model 11
Accessories 11
More information 13
Chapter 2 Using basic features 14
Waking up the display and putting it back to sleep 14
Using the Home button 15
Using the front control panel 15
Using the remote control 16
Using touch 19
Writing, drawing, and erasing 21
Adjusting the volume 22
Freezing or hiding the screen 23
Chapter 3 Using the iQ apps 24
Using the Apps Library 24
Using the Files Library 25
Using SMARTWhiteboard 25
Using Browser 25
Using Screen Share 25
Using SMARTMirror 26
Using Input 26
Using screenshots 26
Installing third-party apps 26
Cleaning up the display 27
Using kapp Whiteboard 27
Chapter 4 Connecting computers and other devices 28
Installing and using SMART software 28
Connecting room computers and guest laptops 31
Connecting a SMART OPS PC module 37
Connecting USB drives, peripherals, and other devices 38

Contents
smarttech.com/kb/171554 v
Chapter 5 Troubleshooting 40
The display isn’t turning on 40
The screen is blank or there’s a problem with the image on the screen 41
There’s no sound or there’s a problem with the sound 43
Touch isn’t working as expected 44
The pens and erasers aren’t working as expected 45
iQ apps aren’t working as expected 45
SMART software on connected computers isn’t working as expected 46
The SMART OPS PC module isn’t working as expected 46
The Intel Compute Card isn’t working as expected 46
Contacting your reseller for additional support 46
Certification and compliance 48

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Chapter 1 Welcome
About this guide 6
About the display 6
Touch 7
Writing, drawing, and erasing 7
iQ experience 8
Display 8
Audio 8
Network connectivity 8
Room computers and guest laptops 9
Accessory slot 9
Front control panel 9
Front connector panel 10
Ambient light sensor 10
Power status light 10
Remote control and IR sensor 10
Identifying your specific model 11
Accessories 11
SMART OPS PC module 12
Stands 12
USB extenders 12
More information 13
This chapter introduces the SMARTBoard®MX and MX Pro series interactive displays.
About this guide
This guide explains how to use a SMARTBoard MX or MX Pro series interactive display.
This guide is intended for individuals who use displays in their organizations. Other documentation and
resources are available for those who install and maintain displays (see More information on page13).
About the display
The SMART Board®MX or MX Pro interactive display with iQ is the hub of your classroom.

Chapter 1 Welcome
smarttech.com/kb/171554 7
The display includes an extensive set of features and components:
Touch
You can do everything on the display that you can do at your computer—open and close applications,
meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos,
and so on—by touching the display’s surface.
You can use an array of gestures within applications, including panning, scaling, rotating, and zooming
in and out.
For more information, see Using touch on page19.
Writing, drawing, and erasing
The display comes with two pens, which you can use to write or draw on the screen.
Use your fist or palm to erase digital ink on the screen.
With Object Awareness™, the display responds automatically to the tool or object you’re using, whether
it’s a pen, finger, or palm. The display’s Simultaneous Tool Differentiation technologies allow two people
to write independently and simultaneously.
For more information, see Writing, drawing, and erasing on page21.

Chapter 1 Welcome
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iQ experience
The display’s iQ experience provides one-touch access to collaborative tools, including a whiteboard,
wireless screen sharing, and a web browser. With minimal network integration, there’s no need for wires,
cables, or manual software and firmware updates.
From the iQ experience Home screen, you can open the iQ apps, switch inputs, and adjust settings.
For more information about the Home screen, see Using the Home button on page15.
For more information about the iQ apps, see Chapter 3 Using the iQ apps on page24.
Display
The 4K ultra-high-definition LCD display provides optimal image clarity and wide viewing angles.
The size of the display varies by model:
Models Size (diagonal)
SBID-MX255-V3 / SBID-MX255-V3N / SBID-MX255-V2-C / SBID-MX255-V2-CPW
/ SBID-MX255-V2 / SBID-MX255-V2-PW
55"
SBID-MX265-V3 / SBID-MX265-V3N / SBID-MX265-V2-C / SBID-MX265-V2-CPW
/ SBID-MX265-V2 / SBID-MX265-V2-PW / SBID-MX365 / SBID-MX265
65"
SBID-MX275-V3 / SBID-MX275-V3N / SBID-MX275-V2-C / SBID-MX275-V2-CPW
/ SBID-MX275-V2 / SBID-MX275-V2-PW / SBID-MX375 / SBID-MX275
75"
SBID-MX286-V3 / SBID-MX286-V3N / SBID-MX286-V2-C / SBID-MX286-V2-
CPW / SBID-MX286-V2 / SBID-MX286-V2-PW / SBID-MX386 / SBID-MX286
86"
Audio
The display includes two integrated speakers, which are designed to provide sound at the front of a
room.
Network connectivity
The display requires a network connection for downloading software and firmware updates, and a
number of the iQ apps require a network connection as well.
You can connect to a network using Wi-Fi or the RJ45 LAN jack on the display:
lWi-Fi supports both 2.4 and 5 GHz bands.
lThe two RJ45 jacks allow you to connect the display and an external device, such as a computer, to
a Ethernet network.

Chapter 1 Welcome
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Room computers and guest laptops
You can connect room computers and guest laptops and use the display to view and interact with them.
The display comes with SMART software that you can install on connected computers to take full
advantage of the display’s features while using the connected computers.
For more information, see Chapter 4 Connecting computers and other devices on page28.
Accessory slot
The iQ appliance is inserted in the accessory slot on the back of the following models:
lSBID-MX365
lSBID-MX375
lSBID-MX386
lSBID-MX265
lSBID-MX275
lSBID-MX286
Note
With the SBID-MX365, SBID-MX375, and SBID-MX386 models, you can insert an Intel Compute Card
in the appliance to provide a complete Windows 10 solution at your fingertips, without the need for an
external PC or cables.
For other models, you can install an OPS-compatible device, such as a SMART OPS PC module, in the
accessory slot. SMARTOPS PC modules provide a complete Windows®10 Pro installation.
For more information on SMART OPS PC modules, see SMART OPS PC module on page12.
Caution
The accessory slot’s maximum available power is 60 W. The slot is not a limited power source. To
reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure
requirements of IEC 62368-1.
Front control panel
The front control panel contains buttons for turning the display on and off, controlling the volume,
freezing and unfreezing the screen, and showing and hiding a screen shade.

Chapter 1 Welcome
smarttech.com/kb/171554 10
For more information about the front control panel, see Using the front control panel on page15.
Front connector panel
The front connector panel includes connectors for USB peripherals and a computer or other input
source.
For more information about the convenience panel, see Connecting room computers and guest laptops
on page31.
Ambient light sensor
The ambient light sensor is located in the bottom-right corner of the display’s frame.
The ambient light sensor detects the brightness of the room and adjusts the screen’s brightness
accordingly.
Power status light
The power status is located in the bottom-right corner of the display’s frame.
The power status light indicates the display’s status.
Power status light Display status
Red Standby mode
Green Normal operating mode
Remote control and IR sensor
You can use the remote control to turn the display on and off, adjust display settings, and so on.
The IR sensor for the remote control is located in the bottom-right corner of the display’s frame.
For more information about the remote control, see Using the remote control on page16.

Chapter 1 Welcome
smarttech.com/kb/171554 11
Identifying your specific model
There are several series of SMARTBoard MX and MX Pro series interactive displays:
SMART Board MX (V3)
series
SMART Board MX (V2-
C) series
SMARTBoard MX (V2)
series
SMARTMX series
SBID-MX255-V3
SBID-MX265-V3
SBID-MX275-V3
SBID-MX286-V3
SBID-MX255-V3-PW
SBID-MX265-V3-PW
SBID-MX275-V3-PW
SBID-MX286-V3-PW
SBID-MX255-V3N
SBID-MX265-V3N
SBID-MX275-V3N
SBID-MX286-V3N
SBID-MX255-V3N-PW
SBID-MX265-V3N-PW
SBID-MX275-V3N-PW
SBID-MX286-V3N-PW
SBID-MX255-V2-C
SBID-MX265-V2-C
SBID-MX275-V2-C
SBID-MX286-V2-C
SBID-MX255-V2-CPW
SBID-MX265-V2-CPW
SBID-MX275-V2-CPW
SBID-MX286-V2-CPW
SBID-MX255-V2
SBID-MX265-V2
SBID-MX275-V2
SBID-MX286-V2
SBID-MX255-V2-PW
SBID-MX265-V2-PW
SBID-MX275-V2-PW
SBID-MX286-V2-PW
SBID-MX365
SBID-MX375
SBID-MX386
SBID-MX265
SBID-MX275
SBID-MX286
Tip
For help identifying your SMARTBoard MX (V2, V2-C, or V3) series
model, see the label on the left side of the display.
Accessories
Accessories for the display include:

Chapter 1 Welcome
smarttech.com/kb/171554 12
lSMART OPS PC module
lStands
lUSB extenders
Note
For more information about these and other accessories, see smarttech.com/accessories.
SMART OPS PC module
SMART Open Pluggable Specification (OPS) PC modules provide a hassle-
free Windows Pro installation based on Intel®Core™processors and are
designed specifically to work with a SMART display. All OPS PC modules are
WHQL certified and fully licensed with Windows Pro. Install the OPS PC
module in a display’s accessory slot to provide a complete 4K UHD Windows
installation at your fingertips, without the need for an external PC or
additional cables.
Install familiar Windows applications, such as SMARTNotebook®, SMARTTeamWorks™, and
SMARTMeetingPro®software, and access the internet directly through your display’s network
connection. Upgrades and service for the OPS PC module are easy to perform without removing the
display from its mounting.
Stands
If you want to move the display from place to place, you can install it on a SMART mobile stand. If you
are installing the display on a wall that cannot support the display’s full weight, you can install the display
on a SMART floor stand.
USB extenders
As noted in the display’s specifications, there is a maximum length for USB cable connections between
the display and computer.
When using USB 2.0, the cable should be no longer than 16'(5m).
When using USB 3.0, the cable should be no longer than 9'(3m).
Use one of the following USB extenders if you need a longer USB connection:
Extender Specifications
USB-XT smarttech.com/kb/119318

Chapter 1 Welcome
smarttech.com/kb/171554 13
Notes
lTo extend touch using the SMART CAT 5 USB extender (CAT5-XT-1100) use a touch USB connector
associated with an HDMI 1, HDMI 2, or VGA input. The extender will not function correctly if used
to extend touch associated with the HDMI 3 input on the front of the display.
lFor more information about extending USB connections, see USB cable extenders.
More information
In addition to this guide, SMART provides other documents for the display in the Support section of the
SMART website (smarttech.com/support). Scan the QR code on the cover of this guide to view links to
SMARTBoard MX and MX Pro series interactive display documents and other support resources.

smarttech.com/kb/171554 14
Chapter 2 Using basic features
Waking up the display and putting it back to sleep 14
Using the Home button 15
Using the front control panel 15
Using the remote control 16
SMARTBoard MX (V3, V2 and V2-C) series 17
SMARTBoard MX series 18
Using touch 19
Writing, drawing, and erasing 21
Writing and drawing in digital ink 21
Using the SMART Ink dynamic (floating) toolbar 21
Changing a pen’s default color, thickness, and other properties 22
Erasing digital ink 22
Adjusting the volume 22
Freezing or hiding the screen 23
Freezing the screen 23
Showing and hiding the screen shade 23
This chapter explains how to wake the display when it’s asleep, how to view connected computers’ input
and how to interact with the display.
Waking up the display and putting it back to sleep
To wake the display, press the Power button on the front control panel or remote control.
To return the display to a partial sleeping state, press the Power button on the front control panel or
remote control.
Note
Touch is not available right after waking up the display or turning it on. Wait a few seconds and then
the display will respond to touch.
For information about turning the display off, see SMARTBoard MX and MX Pro series interactive
displays installation and maintenance guide (smarttech.com/kb/171555).

Chapter 2 Using basic features
smarttech.com/kb/171554 15
Using the Home button
You can use the Home screen to open and use iQ apps, view the input of connected computers, and
more. You can also change the background and personalize other features of the Home screen. To
learn more about the Home screen, see Understanding the Home screen.
The Input screen shows thumbnails of connected computers and allows you to switch among inputs.
You can return to the Home screen or the Input screen at any time by following the instructions below.
To show the Home screen or the Input screen on SMART Board MX (V3, V2 and V2-C) series displays
Tap the Home button on the front control panel.
OR
Press the Home button on the remote control.
To show the Home screen or the Input screen on SMART Board MX series displays
Tap at the bottom of the screen.
Using the front control panel
Depending on the model, the front control panel contains buttons for returning to the iQ Home screen,
switching the input source, showing and hiding a screen shade, controlling the volume, freezing and
unfreezing the screen, and turning the display on and off.
SMARTBoard MX (V3, V2 and V2-C) series SMARTBoard MX series
No. Name Procedure
1Home Press to return to the iQ Home screen (see
Using
the Home button above).
2Input select Press to switch input source (see
Viewing a
connected computer’s input on page35).

Chapter 2 Using basic features
smarttech.com/kb/171554 16
No. Name Procedure
3Screen shade Press to hide screen contents behind a screen
shade (see Freezing or hiding the screen on
page23).
4 Freeze Press to freeze and unfreeze the screen (see
Freezing the screen on page23).
5Volume decrease Press to turn down the volume (see
Adjusting the
volume on page22).
6Volume increase Press to turn up the volume (see
Adjusting the
volume on page22).
7 Power Press to wake the display (see Waking up the
display and putting it back to sleep on page14).
Press again to enter Sleep mode (see Waking up
the display and putting it back to sleep on
page14).
8 Menu Press to open the display’s settings.
9 Mute Press to mute or unmute the volume.
Using the remote control
The display comes with one of two infrared remote control models. These models are similar, except one
has a screen sharing button.
Use the infrared remote control to turn the display on or off, change the input source, change the
volume, access the display’s iQ apps, and more. You can also use the remote control to open the on-
screen menus and change the display’s settings.
Important
lDo not subject the remote control to strong shock.
lKeep the remote control away from liquids. If it gets wet, wipe it dry immediately.
lDo not expose the remote control to heat or steam.
lDo not open any part of the remote control other than the battery compartment.

Chapter 2 Using basic features
smarttech.com/kb/171554 17
SMARTBoard MX (V3, V2 and V2-C) series
The image and table below list the remote control’s functions.
No. Name Procedure
1Power lPress to enter or exit Standby mode (see Waking up the display
and putting it back to sleep on page14).
Note
Touch is not available right after waking up the display or
turning it on. Wait a few seconds and then the display will
respond to touch.
lPress and hold for four seconds to turn off the display.
2 Home Open the iQ Home screen (see Using the Home button on
page15).
3 Up and down
buttons
Select a menu option in the settings.
4 OK Select menu option in the settings.
5 Left and right
buttons
Change the value of the selected setting.

Chapter 2 Using basic features
smarttech.com/kb/171554 18
No. Name Procedure
6 Back Go one step back in the navigation history.
7 Input Switch input sources (see Viewing a connected computer’s input
on page35).
8 Settings Open display settings.
9Screen shade Hide screen contents behind a screen shade (see Showing and
hiding the screen shade on page23).
10 Freeze frame Freeze and unfreeze the screen (see page23).
11 Volume increase Increase the volume (see Adjusting the volume on page22).
12 Volume decrease Decrease the volume (see Adjusting the volume on page22).
13 Volume mute Mute the volume (see Adjusting the volume on page22).
14 Share screen Open the Screen Share app (see Sharing your device’s screen to
the display).
Note
This button is not available on all remote control models.
SMARTBoard MX series
The image and table below list the remote control’s functions.

Chapter 2 Using basic features
smarttech.com/kb/171554 19
No. Name Function
1 MUTE Mute or unmute the volume
2 SOURCE Open the input source menu
3 INFO Press to show the display’s detected
resolution and refresh rate for the current
input source
4 SYS Open the display’s settings
5 AUDIO Change the display’s audio mode
6 VOL + / VOL - Increase or decrease volume
7 [Number buttons] Press buttons on the number pad to
customize settings
8 POWER Wake the display.
Enter Sleep mode.
9 FREEZE Freezes the screen.
Note
Freezing the screen does not pause any
applications running on the connected
computer. It simply freezes the display
of those applications.
Note
The buttons listed in this table and highlighted in gray in the image above are the only ones that have
an effect on the display. Pressing the other buttons will make the remote control sensor flash, but they
have no effect.
Using touch
You can do everything on the display that you can do at your computer—open and close applications,
meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos,
and so on—by touching the display’s surface.
You can use a variety of gestures within applications, including panning, scaling, rotating, and zooming
in and out.
The display’s support for up to 20 simultaneous interaction points enables you and other users to interact
with objects on the screen at the same time.

Chapter 2 Using basic features
smarttech.com/kb/171554 20
Note
Not all gestures work in all applications. Refer to an application’s documentation to learn which
gestures it supports.
Pan (one finger) Pan (two fingers) / scroll
Pinch to zoom in / scale (enlarge) Pinch to zoom out / scale (reduce)
Rotate Flick