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Diagnostic Mode
1. Run Diagnostic Mode to test the system
a. Run diagnostic mode on the keypad to test the system
b. The user can initiate Diagnostic Mode by pressing the green button on the keypad 5
times in 10 seconds.
c. The SR4 Controller will reboot after the test is complete.
d. If the test finds any problems, it will display the fault code on the keypad. If there is
more than one code, the keypad cycle between each fault code.
e. Refer to slide 22 to understand the fault code and follow the instructions to resolve the
problem.
f. After correcting all fault codes, rerun the Diagnostic mode until the keypad displays all
Zeros (000000). You need to have all zeros before calling Tech Support for QA
verification.
2. Complete Post Installation Verification Check with SmartDrive Technical Support
a. After a manual event has been created, the event MAY take up to 10 minutes to
be visible to our QA Specialists in the event player
b. Please wait 10 minutes BEFORE calling Technical Support to allow time for the
event to offload
c. Then call Technical Support to do a QA checkout
3. Technical Support Call In
a. Call Toll free number (866) 933-9930 Option 1