
6. Technical Support
Socket has two technical support resources to help you. Please note that support is available only
in English.
Online Knowledge Base: Search for articles, Frequently Asked Questions or Hot Topics any
time. www.socketmobile.com/support/ Click on FAQs.
Online Requests: Register your product and submit a question.
www.socketmobile.com/support/support/login.asp
By Phone: Call our Tier 1 Technical Support:
USA & Canada Toll-free: 800-279-1390
Direct: +1-510-933-3020
6.1 Limited Warranty
Socket Mobile Incorporated (Socket) warrants this product against defects in material and
workmanship, under normal use and service, for one (1) year from the date of purchase.
Incompatibility is not a defect covered by the Socket warranty. During the warranty period,
Socket will, at its option, repair or replace the defective product at no charge when furnished
with proof of retail purchase, provided that you deliver the product to Socket or to an
authorized Socket Service Center.
The returned product must be accompanied by a return material authorization (RMA) number
issued by Socket Mobile or by an authorized Socket Service Center. If you ship the product,
you must use the original container or equivalent and you must pay the shipping charges to
Socket. Socket will pay surface shipping charges back to any location in the contiguous
United States. This warranty applies only to the original retail purchaser and is not
transferable.
Socket may, at its option, replace or repair the product with new or reconditioned parts and
the returned product becomes the property of Socket. Socket warrants the repaired or
replaced products to be free from defects in material or workmanship for ninety (90) days
after the return shipping date, or for the remainder of the original warranty period, whichever
is greater.
This warranty does not cover the replacement of products damaged by abuse, accident,
misuse or misapplication, nor as a result of service or modification other than by Socket.
SOCKET IS NOT RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, INCLUDING
DAMAGE TO PROPERTY AND, TO THE EXTENT PERMITTED BY LAW, DAMAGES FOR
PERSONAL INJURY. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES
INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
Some states do not allow limitation of implied warranties, or the exclusion or limitation of
incidental or consequential damages, so that the above limitations or exclusions may not
apply to you. This warranty gives you specific legal rights and you may also have other rights
which vary from state to state.
This product may contain fully tested, recycled parts, warranted as if new.
For warranty information, please visit: http://support.socketmobile.com
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