socomec MASTERYS BC+ 10 User manual

MASTERYS BC+
10-20 kVA
INSTALLATION AND OPERATING MANUAL EN

Available installation tutoring mobile app
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Ask your Socomec dealer for your activation code. Visit us at www.socomec.com for more info. (tool page).
This Application is meant to support the User when installing the relevant SOCOMEC products in tutoring the installation step
by step. The Application shall in no way substitute the installation and user manual provided with this SOCOMEC product,
which remains the sole accurate instructions in terms of safety, handling, connection and use of SOCOMEC products.
NOTE!
On starting the unit an operating code is requested.
Before commencing operation, contact an authorised support centre to obtain the code,
providing the unit serial number.
Note that for some options and/or configuration startup should be implemented by quali-
fied technical personnel.

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MASTERYS BC+ 10-20 kVA - IOMMASBCXX0J-EN 00 - SOCOMEC
CONTENTS
1. CERTIFICATE AND CONDITIONS OF WARRANTY 5
2. SAFETY STANDARDS 6
2.1 DESCRIPTION OF SYMBOLS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
3. ENVIRONMENTAL REQUIREMENTS AND HANDLING 9
3.1 ENVIRONMENTAL REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
3.2 HANDLING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
4. ELECTRICAL INSTALLATION 11
4.1 UPS SINGLE CONFIGURATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
4.1.1 COMMON MAINS (recommended configuration). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
4.1.2 SEPARATE MAINS (recommended configuration) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
4.2 UPS PARALLEL CONFIGURATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
4.2.1 GENERAL INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
4.2.2 POWER CONNECTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
4.2.3 COMMON MAINS (recommended configuration). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
4.2.4 SEPARATE MAINS (recommended configuration) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
4.2.5 PARALLEL SETUP RULES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
4.2.6 CONTROL CONNECTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
4.3 ELECTRICAL REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
4.4 CABLE POSITIONING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
5. OVERVIEW 23
5.1 FRONT VIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
5.2 REAR SIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
6. CONNECTIONS 27
6.1 UPS CONNECTION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
6.1.1 MAINS AND AUXILIARY MAINS CONNECTED IN COMMON (3/3 models) . . . . . . . . . . 28
6.1.2 MAINS AND AUXILIARY MAINS CONNECTED SEPARATELY (3/3 models). . . . . . . . . . 28
6.1.3 MAINS AND AUXILIARY MAINS CONNECTED SEPARATELY (3/1 models). . . . . . . . . . 28
7. CONTROL PANEL 29
8. MENU 30
8.1 DISPLAY OVERVIEW (SYSTEM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
8.2 DISPLAY OVERVIEW (UNIT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
8.3 MENU TREE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
8.4 MENU FUNCTION DESCRIPTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
8.4.1 ENTERING PASSWORDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
8.4.2 ALARM MENU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
8.4.3 STATUS MENU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
8.4.4 EVENT LOG MENU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
8.4.5 MEASUREMENTS MENU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
8.4.6 CONTROLS MENU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
8.4.7 USER PARAMS MENU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
8.4.8 SERVICE MENU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
9. OPERATING PROCEDURES 39
9.1 SWITCHING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
9.2 SWITCHING OFF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
9.3 BYPASS OPERATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
9.4 EXTENDED OUT OF SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
9.5 EMERGENCY SHUTDOWN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
9.6 UPS POWER OFF (U.P.O.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
10. OPERATING MODES 42
10.1 ON LINE MODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
10.2 HIGH EFFICIENCY MODE (ECO MODE). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
10.3 ENERGY SAVER MODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
10.4 CONVERTER MODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
10.5 OPERATION WITH MAINTENANCE BYPASS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
10.6 OPERATION WITH MOTOR GENERATOR (GENSET) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

4EN MASTERYS BC+ 10-20 kVA - IOMMASBCXX0J-EN 00 - SOCOMEC
11. STANDARD FEATURES AND OPTION 44
11.1 STANDARD WEB PAGES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
11.2 ADC+SL CARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
11.2.1 TEMPERATURE SENSOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
11.3 NET VISION CARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
11.3.1 EMD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
11.4 MODBUS TCP CARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
11.5 BACNET CARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
11.6 REMOTE TOUCHSCREEN DISPLAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
11.7 PROFIBUS PROTOCOL INTERFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
11.8 SOFTWARE OPTION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
11.9 INTERNAL BACKFEED PROTECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
11.10 EXTERNAL MAINTENANCE BYPASS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
11.11 KIT FOR TN-C / NEUTRAL-GROUND CONNECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
11.12 RAMP FOR UPS UNLOADING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
11.13 KIT FOR FRONT COVER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
11.14 KIT FOR FRONT AND LATERAL COVER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
11.15 KIT FOR IP21. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
12. TROUBLESHOOTING 54
12.1 SYSTEM ALARMS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
12.2 SYSTEM STATUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
13. PREVENTIVE MAINTENANCE 56
13.1 BATTERIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
13.2 FANS & CAPACITORS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
14. SAFEGUARDING THE ENVIRONMENT 58
15. TECHNICAL SPECIFICATIONS 59

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MASTERYS BC+ 10-20 kVA - IOMMASBCXX0J-EN 00 - SOCOMEC
1. CERTIFICATE AND CONDITIONS OF WARRANTY
This SOCOMEC continuous power system is guaranteed against any manufacturing or material defects.
The warranty is valid for 12 (twelve) months from the commission date, provided activation is carried out by
SOCOMEC personnel or personnel from a support centre authorised by SOCOMEC, and no more than 15 (fifteen)
months from being shipped from SOCOMEC.
The warranty is valid throughout national territory. If the UPS is exported abroad, the warranty will only cover the parts
used to repair faults.
The warranty is valid ex-works and covers labour and parts used to repair the faults.
The warranty shall not apply in the following cases:
• Failure due to unforeseen circumstances or force majeure (lightning, floods, etc.);
• Failure due to negligence or improper use (use outside limits: temperature, humidity, ventilation, electric power
supply, applied load, batteries);
• Insufficient or inappropriate maintenance;
• When maintenance, repairs or modifications have not carried been out by SOCOMEC personnel, or personnel
from a support centre authorised by SOCOMEC.
• If the battery has not been recharged in accordance with the terms indicated on the packaging and in the manual,
in the event of long periods of storage or UPS inactivity.
SOCOMEC may, at its own discretion, opt for the repair of the product or the replacement of faulty or defective parts
with new parts, or with used parts of equivalent quality to new parts with regard to function and performance.
Defective or faulty parts replaced free of charge must to be made available to SOCOMEC, which becomes the sole
owner.
Replacement or repair of parts, or any modifications to the product during the warranty period, will not extend the
duration of the warranty.
SOCOMEC will not be responsible for damages under any circumstances (including, without limitations, damage for
loss of earnings, interruption of activity, loss of information or other financial losses) arising from the use of the prod-
uct.
These conditions are subject to Italian law. Any disputes fall under the jurisdiction of the Court of Vicenza.
SOCOMEC retains the full and exclusive ownership rights to this document. Only a personal entitlement to use the
document for the application indicated by SOCOMEC is granted to the recipient of this document. The reproduction,
modification, distribution of this document, either partially or wholly and in any manner, is strictly prohibited except
upon Socomec’s express prior written consent.
This document is not a specification. SOCOMEC reserves the right to make any changes to the information provided
without prior notice.

6EN MASTERYS BC+ 10-20 kVA - IOMMASBCXX0J-EN 00 - SOCOMEC
2. SAFETY STANDARDS
This user manual specifies installation and maintenance procedures, technical data and safety instructions for
SOCOMEC. For further information visit the Socomec website: www.socomec.com.
NOTE!
Any work carried out on the equipment must be performed by skilled, qualified technicians.
NOTE!
Before carrying out any operations on the unit read the installation and operating manual care-
fully. Keep this manual safe for future reference.
DANGER!
Failure to observe safety standards could result in fatal accidents or serious injury, and damage
equipment or the environment.
NOTE!
The models are not available for all markets. Contact Socomec for further information.
CAUTION!
If the unit is found to be damaged externally or internally, or any of the accessories are damaged
or missing, contact SOCOMEC. Do not operate the unit if it has suffered a violent mechanical
shock of any kind.
NOTE!
Install the unit in accordance with clearances in order to prevent access to handling devices and
guarantee sufficient ventilation (refer to 'Electrical requirements' chapter).
NOTE!
Only use accessories recommended or sold by the manufacturer.
NOTE!
When the equipment is transferred from a cold to a warm place wait approx. two hours before
putting the unit into operation.
NOTE!
When carrying out electrical installation, all standards applicable specified by the IEC, in particu-
lar IEC 60364, and the electricity supplier must be observed. All national standards applicable to
batteries must be observed. For further information refer to 'Technical specifications' chapter.
WARNING!
Connect the protective earth (PE) conductor before making any other connections.
The UPS requires three-phase plus neutral input connections (3P+N). The neutral input connec-
tion is not required only in case of input transformer.
NOTE!
The installer is responsible for implementing the backfeed protection with the use of AC input
line isolation devices external to the UPS. Refer to 'Electrical requirements' chapter.
DANGER! RISK OF ELECTRIC SHOCK!
Before carrying out any operations on the unit (cleaning and maintenance performances,
connection of appliances, etc.) disconnect all power sources.
DANGER! RISK OF ELECTRIC SHOCK!
After disconnecting all power sources wait approx. 5 minutes for the complete discharge of the
unit.
NOTE!
The UPS may be powered from an IT distribution system with a neutral conductor.

7EN
MASTERYS BC+ 10-20 kVA - IOMMASBCXX0J-EN 00 - SOCOMEC
NOTE!
Any use other than the specified purpose will be considered improper. The manufacturer/
supplier shall not be held responsible for damage resulting from this. Risk and responsibility lies
with the system manager.
NOTE! The product you have chosen is designed for environments that include all commercial, light industry and
industrial establishments other than those directly connected to a low-voltage mains that supplies buildings used for
residential purposes. In order to be used for particular “critical applications” such as life support systems, medical
applications, commercial transportation, nuclear facilities or any other application or systems where product failure
is likely to cause substantial harms to person or property, the products may have to be adapted. For such uses we
would advise you to contact SOCOMEC beforehand to confirm the ability of these products to meet the requested
level of safety, performance, reliability and compliance with applicable laws, regulations and specifications.
WARNING!
Only for 10 kVA 3/3
This is a category C2 UPS product. In a residential environment, this product may cause radio
interference, in which case the user may be required to take additional measures.
For the other models:
This is a product for commercial and industrial application in the second environment - installa-
tion restrictions or additional measures may be needed to prevent disturbances.
Safety requirements for secondary batteries and battery installations.
The installer is responsible for ensuring that the battery installation and their operating environ-
ment conform to national and international codes and safety standards.

8EN MASTERYS BC+ 10-20 kVA - IOMMASBCXX0J-EN 00 - SOCOMEC
2.1 Description of symbols
Symbols Description
Protective earth terminal (PE).
Authorised personnel only.
Only qualified personnel are permitted to work on the batteries.
Do not use naked flames or cause sparks in the vicinity of the accumulators.
No smoking.
Batteries charging!
Batteries and related parts contain lead which is dangerous to health if ingested.
Wash hands after handling!
Accumulators are heavy!
Use suitable transport and lifting equipment to work safely.
Risk of electric shock!
Connecting accumulators in series creates hazardous voltages.
Risk of explosion! Avoid short circuits!
Never place tools or metal objects on the accumulators.
Corrosive liquids (electrolyte).
Read the user instructions carefully.
Read the user manual before performing any operations.
Wear protective gloves
Wear safety shoes.
Wear protective goggles.
In the event of accidents, improper use, failure or electrolyte leakage wear a protective apron.
In the event of accidents, improper use, failure or electrolyte leakage wear a gas mask.
In the event of contact with the eyes, wash immediately with plenty of water and call a doctor.
Call a doctor immediately in the event of accidents or illness.
Do not dispose of in normal waste stream (symbol waste electrical and electronic equipment).

9EN
MASTERYS BC+ 10-20 kVA - IOMMASBCXX0J-EN 00 - SOCOMEC
3. ENVIRONMENTAL REQUIREMENTS AND HANDLING
NOTE!
Before carrying out any operations on the unit read the 'Safety standards' chapter carefully.
3.1 Environmental requirements
The room must be:
• Clean and dry;
• Of a suitable size;
• Free from conductive, inflammable and corrosive items;
• Not exposed directly to sunlight.
The floor must support the weight of the unit and guarantee its stability.
The unit is designed for indoor installation only.
Room positioning
For information regarding ambient temperature, dimensions and weights refer to the 'Technical specifications' chap-
ter.
The connections and the UPS breakers need to be accessible from the rear; a space of at least 1.5 meters should be
left at the front of the UPS for maintenance purposes. It is also advisable to ensure that cable connections are suffi-
ciently long and flexible so that the unit can be extracted during maintenance, if necessary.
A space at least 20 cm must be left at the back for adequate ventilation (see figure).
UPS
OR OTHER
CABINET
UPS
OR OTHER
CABINET
UPS
OR OTHER
CABINET
UPS
Free area:
≥80 cm Free area:
≥60 cm
Free area:
≥20 cm
Free area:
≥60 cm
Free area:
≥30 cm
Free area:
≥150 cm

10 EN MASTERYS BC+ 10-20 kVA - IOMMASBCXX0J-EN 00 - SOCOMEC
3.2 Handling
• The packaging guarantees the stability of the unit during shipping and physical transfer.
• The unit must remain in a vertical position during all shipping and handling operations.
• Ensure that the floor is strong enough to support the weight of the unit.
• Carry the packaged unit as close as possible to the installation site.
The unit MUST be handled by at least two people. The people MUST take position at the sides of
the UPS with respect to the direction of movement.
Do not move the unit by putting pressure on the front.
When moving the unit on even slightly sloping surfaces, use the locking equipment and braking
devices to ensure that the unit does not fall over.
WARNING!
The following instructions must be carried out prior to moving the unit (after initial positioning).
Failure to heed this warning could result in the unit falling over, equipment damage, injury and
even death.
S
Secure the UPS with feet
Sonly when it is in
position with the cable
connected.