Softbank A004zt User manual

A004ZT

User Guide

A004ZT

A004ZT User Guide Contents

Introduction

Introduction.........................................................................3

Getting Started

Parts & Functions.............................................................. 6

Home Screen........................................................................ 7

Notifications of Data Usage........................................... 11

USIM Card..........................................................................11

Inserting/Removing Battery Pack................................... 13

Charging Battery.............................................................. 14

Power On/Off................................................................... 15

Connecting with WLAN

WLAN (Wi-Fi).....................................................................18

Activating WLAN (Wi-Fi) Function..................................18

Connecting Windows PC...................................................19

Connecting Mac.................................................................21

Connecting Android™ Device........................................... 22

Connecting iPhone/iPad....................................................24

Connecting Wi-Fi Compatible Devices.............................28

WPS Supported WLAN Device.......................................... 29

Connecting with USB Cable (Windows)

USB Connection with a Windows PC............................... 32

Device Recognition/Removal on Windows PC..................32

Installing/Uninstalling Driver (Windows)........................33

Connecting with USB Cable (Mac)

USB Connection with Mac................................................36

Device Recognition/Removal on Mac...............................36

Installing/Uninstalling Driver (Mac)................................37

Connecting with LAN Cable

LAN Cable Connection...................................................... 40

LAN Connection.................................................................40

WAN Connection................................................................41

Settings (Using Router Touch Menu)

Touch Menu....................................................................... 44

Showing/Setting Data Usage...........................................44

Setting Wi-Fi Spot........................................................... 49

Confirming Notification...................................................51

Checking WLAN Connected Device Information..............54

Setting Wi-Fi Name (SSID)...............................................55

Using WPS......................................................................... 57

Other Settings.................................................................. 59

Checking Wi-Fi Router Information................................ 72

Checking Help....................................................................73

Operation for Setting Data Traffic............................... 73

Settings (Using WEB UI)

Overview of WEB UI.........................................................80

WEB UI Window on Computer..........................................83

Setting LAN Wi-Fi............................................................ 87

Checking Connected WLAN Devices...............................111

Showing/Setting Data Usage.........................................115

Setting Mobile Network.................................................120

Device Settings...............................................................135

Checking Notifications...................................................169

Showing Wi-Fi Router Information............................... 173

Showing Support Information....................................... 175

Setting from Mobile Device...........................................176

Setting LAN Wi-Fi..........................................................181

Setting Wi-Fi Spot......................................................... 195

Showing/Setting Data Usage.........................................204

Setting Mobile Network.................................................216

Changing Login Password for WEB UI.......................... 229

Power-save Mode............................................................235

Setting Software Update.............................................. 239

Checking Notifications...................................................248

Checking Wi-Fi Router Information.............................. 256

Showing Support Website from Mobile Device.............259

Appendix

Troubleshooting.............................................................. 262

Specifications..................................................................265

Warranty & Service........................................................ 267

Customer Service............................................................268

Safety Precautions

Safety Precautions.........................................................270

General Notes................................................................. 278

Specific Absorption Rate (SAR) Information for this

Product............................................................................ 281

Introduction A004ZT

Introduction

Before You Begin

Read "Quick Start" and "Safety Precautions" thoroughly

beforehand for proper use.

Accessible services may be limited by contract conditions.

Guide Usage Notes

Most operation descriptions are based on default settings.

Unless noted otherwise, operations are basically described

starting from Home Screen. Operation descriptions may be

abbreviated.

Screenshots & Key Labels

Displays in this guide are provided for reference only. Actual

Display may differ in appearance. Key labels in this guide are

simplified for description purposes and differ with actual

Display.

Other Notations

This product is referred to as "Wi-Fi router" in this guide.

Operating Environment (Compatible

OSs)

Use Wi-Fi router in any of these operating environments.

Use outside these environments may affect performance.

Operating environment (hardware, connected peripherals,

installed applications, etc.) may also affect performance.

・For computer support, OS version upgrade information,

etc., see corresponding manufacturer's product support

documentation.

・The information for operating environment (compatible OSs)

listed here is the current information as of February 2021.

Item Description

Operating

Systems

Windows 8.1, Windows 8.1 Pro, Windows

8.1 Enterprise (32-bit/64-bit)

Windows 10 Home, Windows 10 PRO,

Windows 10 Enterprise, Windows 10

Education (32-bit/64-bit)

Mac OS 10.10 to 10.15

Japanese and English editions are

supported.

Memory

Requirements

Free memory of 64 MB or more is

required. (32-bit/64-bit) (For all

operating systems)

Hard Disk

Capacity

Free disk space of 500 MB or more is

required. (For all operating systems.)

Interface USB3.0

Compatible

Browser

Microsoft Internet Explorer 8 or later

Microsoft Edge 10 or later

Safari 6.0 or later

Mozilla Firefox 45.0 or later

Google Chrome 45.0 or later

Opera 40.0 or later

For mobile devices:

Google Chrome 11.0 or later

Mozilla Firefox 3.6 or later

Safari 5.2 or later

Opera 11.51 or later

Package Contents

The following items are included in the package. Please

confirm package contents before use. Contact Customer

Service for missing items.

Keep accessories in a safe place.

AC Charger is not supplied. Purchase an optional AC Charger.

・A004ZT (Wi-Fi router)

・Battery Pack (ZEBBR1)

・USB Cable Type A/C (ZEDBG1)

・SIM Pin (Sample)

・クイックスタート (Japanese)

・Quick Start

・お願いとご注意 (Japanese)

・SSID Sticker

Wi-Fi Name (SSID) and Password

(Security Key)

When connecting to a Wi-Fi device, Wi-Fi name (SSID) and

password (Security Key: WPA Key or WEP Key) are required.

Confirm Wi-Fi name (SSID) and password (Security Key) as

follows.

In Home Screen, Wi-Fi

Wi-Fi name (SSID) and password (Security Key) appear.

・Two SSIDs are set to Wi-Fi router. By default, a WPA2 key

is set for both SSID A/SSID B.

・For greater security, use WPA/WPA2/WPA3. However, some

game consoles do not support WPA/WPA2.

・Alternatively, see SSID Sticker to check default Wi-Fi name

(SSID) and password (Security Key).

Getting Started

・Wi-Fi router may not be able to communicate with some

devices by using IPv6 address. Restarting your device

may improve communication with Wi-Fi router using IPv6

address.

・Wi-Fi router accommodates software updates. Use the

latest software.

・Note that connection speeds may drop or connections

may be disabled depending on line traffic or connection

environments. Please be forewarned.

・To enhance security, it is recommended that a passcode

for unlocking the screen be set. For details on setting Lock

Screen PIN, see "Screen Lock."

・When Wi-Fi router is subscribed as corporate users,

the functionality of Wi-Fi router can be regulated by

administrators. Depending on how functions are regulated,

settings or operations as described herein may not be

available.

Trademarks

・SoftBank, SoftBank's equivalent in Japanese and the

SOFTBANK logo are registered trademarks or trademarks of

SoftBank Group Corp. in Japan and other countries.

・Pocket WiFi is a registered trademark of SoftBank Corp.

・ZTE, ZTE中興, and ZTE logo are trademarks or registered

trademarks of ZTE Corporation in China/other countries.

・Microsoft®, Windows®, Internet Explorer, and Microsoft

Edge are trademarks or registered trademarks of Microsoft

Corporation in the United States/other countries.

Microsoft Windows Operating System is indicated in its

abbreviated form as Windows.

・Apple, the Apple logo, iPad, iPhone, Mac, Macintosh, and

Safari are trademarks of Apple Inc. registered in the United

States and other countries. The trademark "iPhone" is used

with a license from Aiphone K.K. App Store is a service mark

of Apple Inc.

・Wi-Fi®, WPA™, WPA2™, WPA3™, Wi-Fi Protected Setup™

and the logos are trademarks or registered trademarks of

Wi-Fi Alliance.

・Google, Android and Google Chrome are trademarks or

registered trademark of Google LLC.

・Firefox is a trademark or registered trademark of Mozilla

Foundation in the United States/other countries.

・Opera is a trademark or registered trademark of Opera

Software ASA. Go to "https://www.opera.com/ja/" for

details on Opera.

・The names of the companies, products and services used in

this guide are registered trademarks or trademarks of the

respective companies.

Getting Started

Parts & Functions.............................................................. 6

Home Screen........................................................................ 7

Notifications of Data Usage........................................... 11

USIM Card..........................................................................11

Inserting/Removing Battery Pack................................... 13

Charging Battery.............................................................. 14

Power On/Off................................................................... 15

Parts & Functions

Front/Top/Bottom

Part Description

Display

Wi-Fi router status appears. Wi-Fi router

uses a touchscreen-type Display. Operate

with your fingers on Display.

External

Device Port

Connect USB Cable and AC Charger (sold

separately).

LAN Cable

Port Connect LAN Cable.

(POWER) Key

Turn Display on/off.

Long Press (1.5 seconds or more) to power

on/off.

USIM Card

Slot Install USIM Card.

Reset

Button (With

Battery Cover

Removed)

Long Press (1.5 seconds or more) with

a pointed object to reset settings to

defaults.

Antenna Port

Two external antenna ports are located on both sides

of POWER Key, but they cannot be used with this Wi-Fi

router.

Notes on Using Reset Button

Note the following for using Reset Button.

・Power on Wi-Fi router in advance.

・Be careful not to be injured when pressing Reset Button.

・Do not Press Reset Button strongly. May cause damage.

・Do not use sharpened object. May cause damage.

・Using pen or pencil may make Reset Button dirty with ink

etc. Please be forewarned.

・The factory defaults can also be reset from WEB UI. For

details, see "Resetting Wi-Fi Router."

Getting Started A004ZT

Home Screen

Layout

Part Description

Home

Screen (Page

This is Home Screen (Page 1).

Home

Screen (Page

This is Home Screen (Page 2). Flick Display

to switch screens.

Status Bar Status Indicators for communication

status and battery level appear.

Touch

Touch Menu icons for various functions.

Use them by Tapping.

Page

Indicator

Home Screen has two pages of icons.

Indicates which page you are in.

Status Indicators

Icon Description

Mobile networks connected (signal strong)

Mobile networks connected (signal weak)

No Signal

Data roaming

USIM Card not inserted

Network operator name

Wired Port in Router Mode

Wired Port in AP/Bridge Mode

Wi-Fi Spot connected (signal strong)

Wi-Fi Spot connected (signal weak)

15G network connected

4G network connected

LTE network connected

3G network connected

Mobile networks connected

Mobile networks connection completed

2Mobile networks not connected

Software downloading

Software downloaded

3Checking radio interference to the

weather radar, etc.

Advance notice of slow-speed

communication (when subscribed as an

individual)

5Start of slow-speed communication (when

subscribed as an individual)

5Cancel of slow-speed communication

(when subscribed as an individual)

Battery level full

Battery level low

Battery level insufficient

Charging

Charging stops by battery protection

function (When temperature of Wi-Fi

router is high)

6Charging stops by battery protection

function

1　Even when "5G" icon is shown on Wi-Fi router Display (top

of screen) during standby, the icon may change to "4G" and

4G communication may be used when communicating.

2　Appears when Wi-Fi router is connected to Wi-Fi Spot or

connected to the Internet with LAN Cable.

3　Appears when the wireless communication standard is set

to "5GHz" or "2.4GHz/5GHz".

4　Appears when the amount of data remaining reaches

specified value which starts slow-speed communication.

5　Automatically erased in the following month. Erase it in

the settings of Wi-Fi router. For details, see "Clearing

Notification Icons for Data Traffic."

6　Appears when charging continues for a long time or

charging took longer.

Touch Menu Icons

Tap Touch Menu icons for settings and notifications.

Icon Description

Usage Show mobile network data usage, maximum

traffic, Auto Reset Date, etc.

Devices1Show number of connected devices.

Notification2

Check and delete received notifications;

number of unread notifications is shown.

Wi-Fi Spot Connect to Wi-Fi Spot and/or SoftBank

Wi-Fi spots and make the settings.

Wi-Fi Show and set Wi-Fi name (SSID) and

password (Security Key) for Wi-Fi router.

Settings

Make settings for Display Brightness,

Display Timeout, Wi-Fi, Network,

International Roaming, Sleep Mode, Lock

Screen PIN, USB Standard Settings,

Software Updates, Status Icons, etc.

WPS Set a WPS connection.

About Show Wi-Fi router's phone number,

software version, etc.

Support Show Help for Icons on Display.

Getting Started A004ZT

Limitation

(When

subscribed as

an individual)

Appear when data usage is about to reach

the specified value where slow-speed

communication starts, or when slow-speed

communication starts. Apply a request

for setting to normal speed or make a

reservation/cancellation to maintain the

normal speed.

1 (Devices icon) appears in Lock Screen.

2 (Unread notification) appears in Lock Screen.

・Tap on the settings window or notification window to

go back to the previous window and Tap to go back to

Home Screen.

Display Off/Sleep Mode

・If Wi-Fi router is not used for a certain period of time,

Display turns off automatically. Press to illuminate

Display.

・If Wi-Fi router is not connected to a WLAN terminal, and

there has been no operation of Wi-Fi router for a certain

period of time, or if Battery has not been charged, Display

turns off and Wi-Fi router enters Sleep mode to save power

(time before entering Sleep mode is set to 5 minutes by

default).

・In Sleep mode, WLAN is disabled.

・Press to turn Display on and release Sleep mode.

After Sleep mode released, WLAN function is enabled and

Wi-Fi router can reconnect to WLAN devices.

・Some WLAN devices will disconnect a WLAN connection if

there is no transmission for a certain period of time after

connecting. If such a device is connected to Wi-Fi router,

the device may disconnect and Wi-Fi router may enter Sleep

mode.

・To change the time before Wi-Fi router enters Sleep mode

or the on/off setting, use the Touch Menu on Wi-Fi router

or the WEB UI. For details, see "Sleep Mode" or "LAN Wi-Fi

Advanced Settings."

Using Touchscreen

Wi-Fi router uses a touchscreen-type Display. Operate with

your fingers on Display.

・Tap

Contact Display lightly and briefly.

・Flick

Contact Display lightly, then brush screen up/down or left/

right.

Text Entry Window

Use onscreen keyboards for text entry.

Item Description

Entry box Text/number entry

Cursor Show entry position

Keyboard Enter keys/numbers

Return

to previous

character

Return to previous character

Cursor

(Left) Move cursor to left

Entry

mode (Symbol) Symbol entry window opens

Entry

mode

(Alphabet,

Numbers)

Toggle alphabet and numbers

Uppercase/

lowercase

Toggle uppercase and lowercase for an

unconfirmed letter

Delete Delete a character before cursor

Cursor

(Right) Move cursor to right

Space Enter a space

Fix Confirm text entry

Text Entry

Multiple letters ("ABC," "DEF") are assigned to each key.

Tapping key toggles characters.

・Example: For "b," Tap twice.

・Example: For "c," Tap three times.

To go back to the previous character assigned to the same

key, Tap .

・Example: When "c" appears by Tapping three times,

Tap to return to "b."

For characters assigned to the same key, operate as follows.

・Example: For "ca," Tap three times Tap

Tap once.

To toggle uppercase and lowercase for entered character,

Tap .

To enter symbols such as "#" or "/," Tap . To show all

symbols, Tap . Tap to return to the original screen.

Getting Started A004ZT

Notifications of Data Usage

According to the subscribed plan, the communication speed

becomes slower depending on the amount of data usage.

When Wi-Fi router is subscribed as an individual, Wi-Fi router

makes advance notice or notification of start of slow-speed

communication using pop-up window or icon.

Status Description

Notice of

slow-speed

communication

When the amount of data remaining

approaches specified value where slow-

speed communication starts, Notification

is updated, Wi-Fi router shows pop-up

window or on Display.

Start of

slow-speed

communication

When the amount of data remaining

reaches specified value, Notification

is updated, Wi-Fi router shows pop-up

window or on Display.

Cancel of

slow-speed

communication

When slow-speed communication is

canceled, Notification is updated and

appears on Display.

USIM Card

USIM Card is an IC card containing phone number and other

customer information.

Handling USIM Card

Check the following regarding USIM Card handling.

IC Chip

For handling, see following SoftBank Website (Japanese).

https://www.softbank.jp/mobile/support/protect/usim/

(Japanese)

・Always keep the IC chip clean.

・Wipe clean with a dry, soft cloth.

・Avoid applying labels. May cause malfunction.

USIM Card Cautions

Observe the following when using USIM Card.

・Customer is responsible for any damage caused by

inserting USIM Card in another-brand IC card reader, etc.

SoftBank Corp. is not responsible in such case.

・USIM Card is the property of SoftBank Corp.

・USIM Card is replaceable (at cost) in case of loss/damage.

・Return USIM Card to SoftBank Corp. when canceling

subscription.

・Returned USIM Cards are recycled for environmental

purposes.

・Note that USIM Card specifications and performance may

change without notice. Please be forewarned.

・It is recommended that you keep a separate copy of

information that is stored on USIM Card. SoftBank Corp.

is not responsible for damages from saved information

that is lost.

・Always follow emergency procedures to suspend service

if your USIM Card or Wi-Fi router (USIM Card inserted) is

lost/stolen. Contact Customer Service.

・Be sure to power off Wi-Fi router before installing/

removing USIM Card.

Installing USIM Card

Always power off beforehand.

With Display side of Wi-Fi router facing down, push SIM Pin

(sample) into the hole of USIM Card Tray. Press it slowly in

the direction of , and pull out USIM Card Tray in the

direction of

Set USIM Card into USIM Card Tray with the IC chip facing

down ( )

・Check USIM Card orientation ( ) by notch.

・When installing USIM Card, take care not to touch the IC

chip or scratch the surface.

Slowly push USIM Card Tray to install

USIM Card installation is complete.

Removing USIM Card

Always power off beforehand.

With Display side of Wi-Fi router facing down, push SIM Pin

(sample) into the hole of USIM Card Tray. Press it slowly in

the direction of , and pull out USIM Card Tray in the

direction of

Removing USIM Card from USIM Card Tray

・When removing USIM Card, take care not to touch the IC

chip or scratch the surface.

Slowly push USIM Card Tray to install

USIM Card removal is complete.

Getting Started A004ZT

Inserting/Removing Battery Pack

Inserting Battery Pack

Always power off beforehand.

Remove Battery Cover

・Use notch (circled with ○) to lift Battery Cover then

remove it.

・Be careful not to hurt your fingernail etc.

Insert Battery Pack

・Align Battery terminals with Wi-Fi router terminals, with

(+) (-) printed side facing up, press Battery Pack in the

direction of , then firmly push down in the direction of

Check the orientation of Battery Cover and Wi-Fi router (

) and firmly press around the edge of Battery Cover to

attach

Battery Pack installation is complete.

・Hold and slide on the edge of Battery Cover to check there

are no gaps.

Removing Battery Pack

Always power off beforehand.

Remove Battery Cover

・Use notch (circled with ○) to lift Battery Cover then

remove it.

・Be careful not to hurt your fingernail etc.

Remove Battery Pack

・Use tab (circled with ○) to lift Battery Pack then remove

it.

Check the orientation of Battery Cover and Wi-Fi router (

) and firmly press around the edge of Battery Cover to

attach

Battery Pack removal is complete.

・Hold and slide on the edge of Battery Cover to check there

are no gaps.

Charging Battery

Wi-Fi router is not fully charged by default. Charge Wi-Fi

router before use.

Wi-Fi router discharges even when not in use (also even when

Quick Boot is OFF). Charge Wi-Fi router before use if it is

not in use for a long time. Charge Wi-Fi router regularly to

prevent a full discharge if it is not in use for a long time.

For usage times, see "Specifications." Usage times gradually

become shorter due to repeated charging/discharging.

Charging

Charging Conditions

Under low temperatures charging, performance decreases.

Use USB Cable and AC Charger (sold separately) in

temperatures between 5°C - 35°C.

USB charging with computers may be unavailable depending

on Wi-Fi router temperature.

Use Supplied Accessories or Accessories Sold

Separately

Always charge with supplied USB Cable connected to

computer or with an AC Charger (sold separately).

Wi-Fi Router and AC Charger (Sold Separately)

Becoming Warm/Hot

Wi-Fi router and AC Charger (sold separately) may become

warm while charging. This is not a malfunction. However,

stop using them immediately if they become extremely hot;

they may be malfunctioning.

Precaution for Extended Use

Wi-Fi router may become hot while in use or while

charging for a long period, especially in high temperatures.

Prolonged contact with skin may cause low-temperature

burn injuries.

Precaution for High Temperature

Depending on operation or usage environment, internal

temperature of Wi-Fi router may rise and become hot. In

this case, the power may be turned off for safety. Power

on after internal temperature of Wi-Fi router drops.

Battery Protection

Charging stops by battery protection function when

charged for a long time or Wi-Fi router becomes hot.

In this case, recharge after a while. When charging,

disconnect cable once and reconnect it to start charging.

Connecting USB Cable

Confirm that orientation of USB Cable plugs is correct.

Connecting in wrong orientation may cause damage or

malfunction.

Display while Charging

Even when power is off, Press to show animation

and battery level.

Using USB (Computer)

Use supplied USB Cable.

・Make sure to power on computer before charging.

・Depending on computer connection environment, charging

may fail.

Insert USB Cable (Type-C plug) into External Device Port and

USB Cable (USB plug) to a computer

・When connecting Wi-Fi router to a computer for the first

time, driver software is automatically installed.

When complete, remove USB Cable from computer and Wi-Fi

router

Check battery level on Display.

Charging with Computer

Charging takes longer than with AC Charger (sold

separately). Time required depends on the connected

computer.

Getting Started A004ZT

Charging with AC Charger

AC Charger is an optional accessory. Use AC Charger (USB

Type-C 3.0A) [ZSDBAS]1 specified by SoftBank.

This section describes charging method using AC Charger

[ZSDBAS].

1 USB PD-available USB Type-C™ Quick Charging AC Charger

[SB-AC20-TCPD]

・See AC Charger (sold separately) user guide.

・Never connect a USB plug while Wi-Fi router or AC Charger

(sold separately) is wet.

Insert USB Cable (Type-C plug) of AC Charger (sold separately)

into External Device Port and power plug to AC outlet

When complete, unplug AC Charger (sold separately)

Check battery level on Display.

Power On/Off

Power On

Long Press (1.5 seconds or more)

Warning screen appears.

Home Screen appears and the Internet connection is

established. WLAN function and the Internet connection using

WLAN function are enabled.

・When Wi-Fi router connects to the Internet, (mobile

networks connection completed) lights.

・To hide the warning screen at startup, checkmark Don't

display next time .

・Tap the lock icon ( ) to unlock the screen. Lock Screen is

released and Home Screen appears.

・When Lock Screen PIN for unlocking screen is set, the

passcode entry screen appears. For unlocking screen by

entering passcode, see "Entering Passcode to Unlock Screen."

・When PIN verification is set to USIM, PIN entry screen

appears. See "PIN Verification (Wi-Fi Router)" or "PIN

Verification (WEB UI)" to enter PIN. For PIN verification

settings, see "PIN Verification."

Power Off

Long Press (1.5 seconds or more)

Power OFF

Yes

Power is off.