Softub 140 User manual

Owner’s Guide

CAUTION
When installing your Softub® hot tub indoors, use care to install in
areas that can withstand exposure to water. See pages 5, 7, 8, 9 & 11
WARNING
Findings in the “Journal of the American Medical Association” show that
women who are planning a pregnancy or are experiencing the first
months of pregnancy should avoid hot tubs and saunas. Please consult
your physician before using the Softub if you are pregnant or think you
may be pregnant.

Escape...Relax...and Step Into SoftnessTM, as you have now become a
proud owner of one of the world’s most energy efficient, and
comfortable, portable hot tubs. Your Softub’s patented design is the
product of more than 30 years of research and development. Our
commitment to improve and enhance the features and benefits of
our Softubs will continue for years to come.
Your Softub has been designed for ease of use and operation. Please
take a moment to learn about how to care for it, as simple instructions
are covered in the latter pages of this manual. Proper installation and
maintenance is important to ensure many years of trouble free
operation.
We are always interested in how your Softub has enhanced your life.
We are open to your comments or suggestions, and look forward to
your correspondence. Most importantly, take a moment to congratulate
yourself. You have just joined the ranks of over a hundred thousand
Softub users who relax and enjoy the health benefits of hydrotherapy.
Sincerely,
Softub, Inc.
1

Safety Instructions ……………………………………………….. 3
Manufacturer’s Warnings …………………………...…………... 5
Installation ………………………………………………..……….. 8
Set-up Checklist ………………………………………….... 10
Operation:
Temperature Setting …………………………………........ 12
Jets/Filtration/Ozone/Air Control…………………….……. 13
Combination Lock……………………....…........................ 14
GFCI ……..……………………………………..…….......... 15
SoftSparkleTM Multi-Color LED Light …………….…….... 16
Poseidon ……………………...……………………………. 17
Maintenance:
Water Treatment …………..…………………...…………. 18
Inner Liner ………………………………………..………… 19
LeatherTexTM ………………………………….…………… 20
Filter Cleaning ………………………………….………….. 20
Winterizing ……………………………………….………… 21
Storing & Transporting…………………...……………….. 21
Water Level ………………………………….……………... 21
Filling & Draining …………………...………..……………. 22
Service ……………………….................................................... 23
Trouble Shooting …………………………....…......................... 23
Specifications ………………………………............................... 27
Warranty .................................................................................. 30
© 2018 Softub, Inc., Valencia, CA
US Patent Numbers 4,858,254 • 4,843,659 • 4,981,543
5,585,025 • 5,092,951 • 5,133,818 • 5,283,915 • 5,392,473
6,066,253 • 6,444,129 • 6,875,961 • 6,800,205 • 8,973,176
Canada: 2,435,579 •1,315,045 • Taiwan: 071790 • Hong Kong: 947 of 1995
France/Germany/UK: 0396396 other US and International Patents Pending.
Softub®, Hydromate® , Simple is Better® , SynTex®, SureHeat®, AquaSense®, and the
Distinctive Product Configuration are registered trademarks of Softub, Inc.
SmartChipTM, LeatherTexTM, SoftSparkleTM, PolybondTM and
Step into SoftnessTM are trademarks of Softub, Inc.
All Softubs are manufactured in accordance with ANSI/APSP/ICC-14 2014 American
National Standard for Portable Electric Spa Energy Efficiency.
®
Distinctive Product Configuration is a registered trademark of Softub, Inc.
are registered trademarks
2

IMPORTANT
SAFETY INSTRUCTIONS
When installing and using this electrical equipment, basic safety
precautions should always be followed, including the following:
1. READ AND FOLLOW ALL
INSTRUCTIONS
2. WARNING To reduce the risk of injury, do not permit children to use
this product unless they are closely supervised at all times. This
appliance is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience
and knowledge, unless they have been given supervision or instruction
concerning use of the appliance by a person responsible for their
safety.
3. A wire connector is provided under the Hydromate to permit
connection of a minimum No. 8 AWG (8.4mm) solid copper conductor
between this point and any metal equipment, metal enclosures or
electrical equipment, metal water pipe, or conduit within 5 feet (1.5m) of
the unit.
4. DANGER Risk of Injury
A. Replace damaged cord immediately.
B. Do not bury cord.
C. Connect to a grounded, grounding type power supply only.
D. Do not connect to an extension cord.
5. WARNING This appliance is provided with a ground-
fault circuit interrupter (GFCI) located near the end of the
power cord. The GFCI must be tested before each use.
With the plug connected to the power supply and with the
unit operating, push the test button. The unit should stop
operating. Push the reset button. The unit should now
operate normally. If the interrupter fails to operate in this
manner, there is ground current flowing, indicating the
possibility of an electrical shock. Disconnect the plug from
the receptacle until the fault has been identified and
corrected.
3

6. DANGER - Risk of Accidental Drowning. Extreme caution must be
exercised to prevent unauthorized access by children. To avoid
accidents, ensure that children cannot use the spa unless they are
supervised at all times.
7. DANGER -- Risk of Injury. The suction fittings in this hot tub are
sized to match the specific water flow created by the pump. Should the
need arise to replace the suction fittings or the pump, be sure that the
flow rates are compatible. Never operate the hot tub if the suction
fittings are broken or missing. Never replace a suction fitting with one
rated less than the flow rate on the original suction fitting.
8. DANGER -- Risk of Electric Shock. Install at least 5 feet (1.5m)
from all metal surfaces. A hot tub may be installed within 5 feet of
metal surfaces, if each metal surface is permanently connected by a
minimum of No. 8 AWG (8.4mm) solid copper conductor to the wire
connector under the Hydromate which is provided for this purpose.
9. DANGER -- Risk of Electric Shock. Do not permit any electric
appliance, such as a light, telephone, radio, or television within 5 feet
(1.5m) of a hot tub.
10. WARNING -- To reduce the risk of injury.
A. The water in a hot tub should not exceed 104º F/40º C. Water
temperatures between 100º F/38º C and 104º F/40º C are considered
safe for a healthy adult. Lower water temperatures are recommended
for young children and when hot tub use exceeds 10 minutes.
B. Since excessive water temperatures have a high potential for
causing fetal damage during the early months of pregnancy, pregnant
or possibly pregnant women should limit hot tub water temperatures to
100º F/38º C and check with their doctor before use.
C. Before entering a hot tub, the user should measure the water
temperature, since the tolerance of water temperature regulating
devices varies.
D. The use of alcohol, drugs or medication before or during hot tub use
may lead to unconsciousness with the possibility of drowning.
E. Persons suffering from obesity or with a medical history of heart
disease, low or high blood pressure, circulatory system problems, or
diabetes, should consult a physician before using a hot tub.
F. Persons using medication should consult a physician before using a
hot tub since some medications may induce drowsiness while other
medications may affect heart rate, blood pressure, and circulation.
11. Replacement cord instructions: If the supply cord is damaged, it
must be replaced by the manufacturer, its service agent or similar
qualified persons in order to avoid a hazard.
12. SAVE THESE INSTRUCTIONS
4

In addition to the Safety Instructions found in the beginning of this
manual, these warnings have been assembled to help you enjoy the
safe use of your Softub.
Reading and understanding these warnings will allow you to reduce the
risk of causing inadvertent damage to your Softub, your surroundings,
or yourself. Read these warnings carefully.
1. Always unplug your Hydromate before draining and while filling.
2. The water level must be 2” above all jets. The jets can spray water
out of the tub if the water level becomes too low. This can cause the
Hydromate to overheat and void the warranty.
**3. Use only approved chemicals. Use of non-approved chemicals
could cause damage and void the warranty. See pages 18 & 19.
4. Maintain proper water pH (7.4-7.6). The vinyl liner can be damaged
by an improper pH balance.
5. WARNING: The use of Potassium Monopersulfate Shock (Non-
Chlorine Shock) will cause damage and void the warranty. To
shock your Softub Spa use Softcare Chlorinating Granules.
6. NEVER use an extension cord to connect the Hydromate to the
power source. Use of an extension cord can cause safety issues, with
a potential for fire or operational hazards to users in addition to damage
to the Softub. Do not operate the Softub with an extension cord. It is
unsafe and will void the warranty.
7. Do not operate without the Ground Fault Current Interrupter
(GFCI) located at the end of the power cord. In the event of an
electrical short, this safety device shuts off the power in a fraction of a
second.
8. Install the Softub only on floors or in areas that can withstand
repeated exposure to water (tile, brick, etc.). Splashing, dripping,
filling and draining are routine operations which will spill water.
Equipment failure may also cause substantial water spillage. Care must
be taken that the structure underneath the Softub will not warp or suffer
damage in the event of a water spill. If located in a multiple floor
structure, objects on the floor below should be protected in the event of
a major spill.
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9. Place only on surfaces that can withstand the floor loading
requirements of your tub. If you do not know the rating of your floor,
consult a properly licensed architect or engineer before filling. See
specifications on page 27.
10. NEVER use sharp utensils in or around the Softub. Sharp
objects can puncture the vinyl.
11. Handle the Hydromate gently. Avoid lifting or carrying by the
plumbing assembly. Components may incur damage if dropped.
12. Do not open the Hydromate or the GFCI. There are no user
serviceable parts inside. Opening either component will void the
warranty and may cause serious bodily injury or death.
13. Pets should be kept away from the Softub to avoid damage.
14. Findings in the “Journal of the American Medical Association”
show that women who are planning a pregnancy or who are
experiencing the first months of pregnancy should avoid hot tubs
and spas. Consult your physician before using the Softub if you are or
may be pregnant.
15. Prolonged immersion in hot water may induce hyperthermia.
Hyperthermia occurs when the internal temperature of the body
reaches a level several degrees above the normal body temperatures
of 98.6º F. Symptoms of hyperthermia include dizziness, lethargy,
drowsiness and fainting. Effects of hyperthermia include failure to
perceive heat, failure to recognize the need to exit the hot tub,
unawareness of impending hazard, fetal damage in pregnant women,
physical inability to exit the hot tub, and unconsciousness resulting in
the danger of drowning.
WARNING: The use of alcohol, drugs or medication can greatly
increase the risk of fatal hyperthermia.
16. Do not fill the Softub through any water-softening device as
this could damage the liner.
17. A properly cared for and maintained Softub has an expected
service life of 6 - 8 years. As is the same with most other recreational
water products and outdoor appliances, it is recommended that after 5
years of service, the Hydromate and tub be inspected and serviced by
an authorized service center to ensure continued operation and
performance.
6

18. Protection of the tub from the elements also needs to include
insects or small animals. The infestation and/or nesting of insects
and/or animals within the Softub can cause damage that is not covered
by the warranty. Please ensure that the tub is protected from such
occurrences.
Safety Sign
Included with this hot tub is a safety sign suitable for indoor and outdoor
use. The prominent display of this sign is important to occasional users
of the hot tub who should be familiar with these warnings. This sign can
be easily attached using the mounting hole in the top of the sign. For
additional copies of this sign, contact your local dealer.
7

Installation Instructions
All Hydromates are supplied as a cord-connected spa with pump and
spa-side controls. Some units have included a lighting fixture. All units
include a GFCI (Ground Fault Circuit Interrupter) that is attached to the
cord.
SITE SELECTION
Before selecting a site, please be sure and
read the Safety Instructions, Manufacturer’s
Warnings, and relevant Indoor and Outdoor
Installation sections.
Your Softub is completely self-contained
and portable. It can be set up on a patio,
deck, or even indoors.
A. Structure: The Softub should always be placed on a structurally
strong, relatively smooth and level surface. (See the specifications on
page 27 for loading capacity.) Always consult with a structural engineer
if the strength of the structure is unknown or questionable.
B. Drainage: Do not place the Hydromate in an area where water will
puddle around it. Casual moisture is to be expected and anticipated in
the area surrounding the tub. Accommodation for moisture and drain-
age is necessary.
C. Electrical: Allow easy access to the Ground Fault Circuit Interrupter
(GFCI), which is located on the end of the power cord. The 110-volt
GFCI and the outlet it is plugged into should be protected from extreme
weather, landscape sprinklers, and accidental spills.
A pressure wire connector is provided in the underside of the Hydro-
mate to permit connection of a minimum No. 8 AWG (8.4 mm) solid
copper bonding conductor between this point and any metal enclosures
or electrical equipment, metal water pipe or conduit, within 5 feet (1.5
m) of the unit, as needed to comply with local requirements.
Your Softub has been carefully engineered to provide maximum safety
against electrical shock. Installation must be within 10 feet of a three-
wire grounded outlet with an isolated power supply of 15 amps (110-
120 volts). The outlet should be a minimum of 5 feet from the spa.
Connecting the Softub to an improperly wired circuit, or using an
extension cord can cause a hazardous situation that could cause
potential for a fire or operational hazards to users and may cause
damage to the Hydromate that is not covered under warranty.
8

D. Location: Choose a location that is not susceptible to infestation.
This will help to protect against ants, termites or any other type of
burrowing insect as well as field mice and rats from inhabiting the foam.
Such an occurrence may cause damage to your Softub and is not
covered under warranty.
OUTDOOR INSTALLATION
You may place the Softub on any smooth surface (tile, concrete, wood,
brick or sand). Verify there are no sharp objects under the tub prior to
setup. It is suggested you do not place the Softub in an area where dirt
and debris may be tracked into the tub. Check your local codes for
restrictions (i.e. childproof gates).
Your dealer may offer a variety of accessories. These include gazebos,
spa enclosures, and decks. A solid foundation is mandatory to ensure
stability of the structure or deck.
For easier maintenance, improved energy efficiency, better cleanliness
and to prolong the life of your Softub, we recommend the use of a
specially made protective cover, available at your dealer.
INDOOR INSTALLATION
Water splashing on the floor during use may cause a walking hazard
and/or structural damage unless good drainage is provided. The use of
a catch basin capable of holding the tub’s capacity of water is
recommended as a safeguard in the event of a major spill. Proper
building material must be used in the area surrounding and beneath the
tub. Take into consideration the high room humidity, which will exist.
Providing natural or forced ventilation in the room will help maintain
comfort and minimize moisture damage to the surrounding
environment.
9

__1. Your Softub comes with safety straps for the cover. Be sure to lay
them down in an "X" fashion, then place the tub on top of them. Make
sure the straps are straight, centered, and that the tub is on a level
surface. Make sure the tub is placed where you want it to be.
Remember to leave room for a deck surround or steps. The tub cannot
be moved once its filled with water.
__2. Put the lid on the hot tub and test the straps to make sure that you
are able to fasten them properly.
__3. Set the Hydromate beside the Softub on the same level surface.
Align the pipes from the Hydromate with the fittings on the tub. DO NOT
PLUG IN THE UNIT.
__4. Slide the Hydromate towards the tub, directing the pipes to go in to
the fittings on the tub. Continue to push the Hydromate until all of the
black o-rings (2 on each pipe) are inside the fittings on the tub.
__5. Thread the connector nuts onto all 3 fittings until they are tight.
You may need to slide the Hydromate a little as you tighten the nuts. A
good indication they are tight is that none of the threads are showing on
the tub fittings.
__6. Connect the small wire connector for the light from the Hydromate
in to the wire connector on the tub.
__7. If your filter is not installed on one of the suction covers, soak the
filter connector in lukewarm water for two minutes (this makes the filter
easy to install). After soaking in warm water, snap the filter over the
fitting in the tub. (See filter information, page 20)
__8. Turn on the hose and allow the water to run into the grass or a
garden for a few minutes. This will rinse the inside of the hose of any
bacteria or algae (Both grow in stagnant water left in the hose when not
being used and could introduce contaminants to the tub). CAUTION:
Make sure not to fill the Softub with soft water.
10

__9. Make sure any wrinkles in the liner are smoothed out and add
about 1-2 inches of water. Stop filling, add one tablespoon of chlorine
from your water treatment kit. Hint: Now is a good time to get out any
remaining wrinkles. For those who have a 300+ with a seat, you will
need to stop filling again when the water is 1-2 inches above the seat to
smooth any wrinkles.
__10. To smooth out wrinkles, press on the wrinkle and move the mate-
rial outward. Pulling on the liner and tucking it into the corner edge also
helps to eliminate the wrinkles. When all wrinkles are removed, contin-
ue to fill until the water level is about 2 inches above the highest jet.
__11. As the tub fills, check threaded connections for leaks. Hint: If you
see a leak, don’t panic. Turn off the water and tighten the nut(s) until
the connections stop leaking.
__12. Plug the Hydromate into a grounded, three-hole, 110-120 volt
outlet with an isolated power supply of 15 amps. The light on your plug
will light up, and in 10 seconds, your pump will start. An isolated power
supply is an existing 15 amp circuit with no other appliance or power
drain on it. The tub is the only item connected on the circuit.
__13. Get the foam insulation piece from the accessory package and
place it between the Hydromate and the tub. Now cover the foam with
the vinyl cover and Velcro it at the bottom.
__14. Open your water treatment kit and follow the recommendations to
treat and test your water. Make sure you read the water treatment sec-
tion in this manual. Failure to do so could damage your liner and void
your warranty.
__15. Congratulations! Your Softub is now ready to heat to your de-
sired temperature. Push the increase (Λ) button to make the water hot-
ter or the decrease (V) button to lower the water temperature. Set the
temperature where you will be most comfortable.
Hint: The tub will heat faster if you turn off the air control (fewer bub-
bles) - it’s the handle on top of the Hydromate, and cover the tub with
the lid. The water temperature will rise at about 1 - 2 degrees F per
hour, depending on the model. The Softub will turn off after the water
reaches the set temperature. See TEMPERATURE SETTING, page 12,
to adjust temperature.
It is the responsibility of the tub owner to make sure the above installation
conditions are met as well as to follow the Safety and Warning Instruc-
tions. Softub, Inc. is not responsible for any damage, which may result
from water spillage, excessive humidity, or structural loading. Please take
all precautions necessary to ensure years of joyful use of your Softub.
11

Your Softub Hydromate System has been designed to be simple to
operate and easy to maintain.
TEMPERATURE SETTING
By experimenting with different settings on the control panel, you will
find the temperature most comfortable for you. The thermostat will
automatically turn the tub on and off as the temperature falls below,
then reaches, the set temperature to maintain the water temperature
you have selected, 24 hours a day.
Your Softub Spa will automatically display the temperature of the water
in your spa, whenever the pump is on and has been running for 2
minutes continuously. A “P” will be displayed when the pump is not on,
to indicate that the water near the temperature sensors must be purged
to get an accurate reading of the water temperature. To display the
water temperature when “P” is showing on the display, press the
“JETS” button. After 2 minutes, the water temperature will be displayed.
To set the temperature, press the up or down arrow once to display the
current setting. Then, use the up (Λ) and down (V) arrows to adjust the
temperature to the setting you desire. The current temperature setting
will display for 5 seconds after the up or down buttons are pressed.
After this time has elapsed, the display will revert to displaying the
water temperature.
12

JETS
When the water is at the set temperature, the jets will not be on. If you
wish to use the tub, the JETS button on the control panel activates a
timer that overrides the temperature you have selected. This turns the
jets on for a 20 minute period. If you want the jets to stop within that 20
minute period, press the jets button again. During use (lid off and air
valve open), the water temperature usually drops enough to allow the
thermostat to keep the Hydromate running after the 20 minute period. If
the motor stops after 20 minutes the jets button may be pressed again
to keep the Hydromate running.
FILTRATION
Softub’s patented filtration programming automatically runs if it
determines that it requires filtration. When the tub is running in the
filtration cycle, the filter icon will glow. The digital controls are set to run
two 15-minute filtration cycles in a 24 hour period. These will run every
12 hours and are set when the spa is first plugged in. The filtration cycle
will only run if there has been no heat call in the prior 12 hours. If there
has been a heat call, the filtration cycle will be skipped, saving you
money.
OZONE (If your Softub is equipped with ozone)
Ozone is a gas that is used as an aid to the sanitizer in the water.
Ozone helps to oxidize any contaminants in the water. The ozone is
controlled by a solenoid that automatically opens and closes an air
pathway to the body of water. In the event of a manual activation
(depression of the jets button) the ozone is automatically turned off and
will not run until the next heat call or filtration cycle. This prevents the
immediate contact with ozone as well as delaying the automatic
opening of the air control, which leaves the control of the air to the
discretion of the user.
AIR CONTROL
The main air control valve is located on the control panel of the
Hydromate. To open the air control, rotate the knob counter-clock-wise
one quarter of a turn. To close the air control, rotate the knob clockwise.
Each jet can also be individually directed by rotating the head of the jet.
After using your tub the air control should be turned off, so the addition
of outside air does not slow the heating of your tub.
See your Softub Dealer for optional jets which can customize your
Softub.
13

COMBINATION LOCK
Your Softub features a patented combination lock located at the end of
the fastening straps with the lock preset to open at 0-0. To reset the
combination to your own number, first open the buckle, then use a
pointed object, such as a ballpoint pen, to press in the reset button.
Next, rotate the dial to your desired number while keeping the reset
button depressed. Finally, release the reset button.
14

(GFCI)
The Softub cord is fitted with a Ground Fault Circuit Interrupter (GFCI),
a very important safety feature. The GFCI shuts off the electricity in a
fraction of a second if there is a short in the cord or the Hydromate. This
plug fits conventional 110-volt outlets found in most homes. If properly
wired 110-volt in wall GFCI outlets should operate normally with the
Softub GFCI. It is recommended that the GFCI be tested each time it is
unplugged and plugged back in or after any power outage. The test
procedures are as follows:
A. Push the TEST button on the GFCI. The light on the GFCI and the
light(s) on the control panel should go out. If any of the lights fail to go
out, DO NOT USE THE SOFTUB. UNPLUG THE HYDROMATE AND
CALL YOUR LOCAL SERVICING DEALER OR SOFTUB
TECHNICAL SUPPORT AT 1-800-711-5382.
B. If the GFCI tests are okay, firmly push the RESET button back into
place and the Hydromate should resume power. If the RESET button
fails to reset properly, or if power does not return to the Hydromate,
UNPLUG THE HYDROMATE AND CALL YOUR LOCAL SERVICING
DEALER OR SOFTUB TECHNICAL SUPPORT AT 1-800-711-5382.
C. If the GFCI trips by itself at any time, firmly press the RESET button
back into place and perform the above tests. If this happens more than
once, UNPLUG THE HYDROMATE AND CALL YOUR LOCAL
SERVICING DEALER OR SOFTUB TECHNICAL SUPPORT AT 1-800
-711-5382.
15

SOFTSPARKLETM MULTI-COLOR LED LIGHT
Softubs come equipped with the SoftSparkle multi-color LED light. This
light affords 10 different lighting effects for your tub. The following
instructions explain the light and how it operates.
This light is programmed for 10 different light modes. They are:
- Color Wheel
- White
- Cyan
- Magenta
- Blue
- Yellow
- Green
- Red
- Color Flash
- Slow Color Wheel
The unit operates in the following manner:
Depressing the light button turns the light on in the same mode it was
last in. For example: if the light was white when it was shut off, it will be
white when it is turned on a few days later.
If the light is turned off then immediately back on, it advances to the
next mode. For example: if the light is white and the light button is
pressed momentarily, then immediately pressed again, the light will
come back on in Cyan. Turning it off and back on again immediately will
now advance the mode to Magenta.
If it is turned off for a longer time, when turned back on it will be in the
last mode it was in. For example: the light is blue and it is turned off. If
the light is turned on in 1 minute, 30 minutes, 3 weeks, etc. the light will
come back on in the blue mode. Once a favorite mode is selected, just
turning the light on and off when using the tub will keep it in the same
mode. To advance to another mode, rapidly turn the light on and off.
16

POSEIDON
The Poseidon is equipped with enhanced features such as Dual LED
lights, our adjustable Trident Diverter, and Whirlpool Elbow.
Whirlpool Elbow Attaches to Trident Diverter
The Dual LED lights work in harmony and function per setting
instructions on page 16.
There are five operating settings for the Trident Diverter. Simply change
comfort settings by turning the Trident Diverter clockwise with the
Hydromate “Jets” button turned on to achieve:
1) All Jets (Except Poseidon)
2) Left Side Jets
3) Right Side Jets
4) Poseidon Jet
5) Whirlpool Mode (Whirlpool elbow is press fit and must be
attached side to side only, not facing up)
**The following image is for reference, the exact position your jet arrives
in may vary
17
12 O’Clock Position
All Jets
3 O’Clock Position
Poseidon Jet
6 O’Clock Position
Left Side Jets
9 O’Clock Position
Right Side Jets

WATER TREATMENT
Water treatment is an important factor in the enjoyment of your Softub
Spa. Proper water maintenance is essential for the health of your
friends and family as well as for permitting years of trouble-free use of
your Softub Spa. We strongly recommend the use of Softcare
Chemicals, formulated for vinyl lined spas or their exact equivalents.
The most common water chemistry problems that can damage the
Softub Spa are:
1. Improper pH management: Too low of a pH level will result in
excessive wrinkles, damage to the vinyl liner and corrosion in the
motor. Too high of a pH level will result in scaling on the liner, build up
inside of the pump and plumbing and damage to the tub and motor.
2. Not removing the lid and not turning on the jets when adding
chemicals. (Leave the lid off and the water circulating for at least 15
minutes after adding chemicals.)
3. Use of improper chemicals: There are two common types of
chlorine used in pools and spas, Sodium Dichlor and Sodium trichlor.
Sodium Dichlor (i.e. Softcare Chlorinating Granules) is the only
recommended type of sanitizer for Softub spas. Sodium dichlor
dissolves easily and has a neutral pH, which minimizes the effect it has
on pH balance in spa water. Sodium trichlor compounds are not
recommended because they have a very low pH, are very strong, and
are difficult to dissolve. Use of Sodium trichlor, floating chlorine
dispensers, or Bromine may damage the vinyl liner and are NOT
approved for use. Use of any sanitizer other than Sodium Dichlor (i.e.
Softcare Chlorinating Granules) will void the warranty on your liner.
4. Over-Chlorinization
5. Not maintaining the water chemistry: The water chemistry in your
tub should be checked at least twice a week. If it is neglected and the
chemistry is allowed to get out of balance your vinyl liner may be
damaged. It is the responsibility of the owner to properly maintain the
chemical balance and sanitation of the water. Softub Inc. is not
responsible for any damages which result from improperly maintained
water. Improper water maintenance may result in voiding the warranty.
If you have any questions regarding chemicals, please contact your
Local Servicing Dealer or Softub Technical Support at 1-800-711-5382.
18