
3 Warranty, guarantee, liability
3 Warranty, guarantee, liability
Warrantyclaims are valid as part of a boiler main-
tenance agreement.
3.1 Technical requirements for warranty
and guarantee claims
The following technical requirements must be obser-
ved as a precondition for a warranty and guarantee
claim.
Further information on the individual points can be
found in the boiler's installation manual.
Regular maintenance and cleaning
–The boiler and the heating system components
must be maintained and checked regularly.
–This is the prerequisite
–for permanently reliable functioning of the boi-
ler,
–for energy-saving and environmentally friendly
operation of the boiler,
–for a long boiler service life.
–Option/recommendation: Conclude maintenance
contract.
–Documentation is crucial: When maintenance is
performed by qualified personnel, the activities
carried out/measures taken are documented in
the maintenance log. It is advisable to keep a sys-
tem book, especially when foregoing main-
tenance by qualified personnel (for
documenting/as proof of one's own activities).
Fuel
–The fuel used must meet the specifications.
–Non-approved fuel may lead to inefficient
combustion and cause damage to the boiler.
Specifications for the heating system's fill-up/-
make-up water
–Check pH value: this must be in the range of
8.2 to 9.5
–Avoiding scale buildup (=limescale on heat
exchanger surfaces):
–Take the water hardness into account
–Soften the fill-up water, or better: desalinate it.
–Avoiding water-side corrosion (is triggered by the
oxygen in the water):
–Correct system planning, correct dimen-
sioning, take material combinations into
account.
–Repair leaks immediately.
–Expansion tank (prevents air suction when the
system cools down): Correctly set the pres-
sure, check it regularly.
–Existing underfloor heating: Take care with
old, diffusion-open plastic pipes (separate the
system).
Return temperature in the boiler
–A temperature below the dew point (leads to cor-
rosion in the boiler) must be prevented by a suf-
ficiently high return temperature in the boiler.
–In the case of the pellet elegance, this is ensured
by the return flow boosting which is integrated as
standard.
Supply air to the heating boiler
–The supply air in the boiler must not contain any
aggressive substances. These substances can
cause corrosion in the boiler and chimney.
–Aggressive substances are, for example, chlorine
or fluorine compounds (used in cleaning agents,
solvents, adhesives, etc.).
3.2 Conditions for claims
For warranty and guarantee claims observe the fol-
lowing points:
–The warranty begins at the time at the time of han-
dover (delivery note, commissioning log).
–The warranty period is calculated from the date of
initial commissioning (according to the control's
operating hour counter).
–The warranty periods are based on the relevant
regulations.
–We must be notified promptly and accurately of
any damage incurred, so that the cause can be
clarified.
–If the system has defects despite correct instal-
lation (in compliance with the technical docu-
mentation), we grant a warranty provided that the
system has been examined by the plant customer
service (commissioning log).
–The guarantee applies to technical, construction-
related faults and faults in the manufacture of the
system that prevent correct and problem-free
usage.
–We are not liable for parts that were not produced
by SOLARFOCUS. However, we are prepared to
transfer our existing claims against the producer
(relating to this defect) to the buyer.
4 Operation manual pelletelegance