Sony Ericsson W960 User manual

Trouble Shooting Guide, Mechanical
1206-4798 Rev1
Company Internal ©Sony Ericsson Mobile Communications AB
Trouble Shooting Guide, Mechanical
Applicable for W960
Contents
1General .................................................................................................................................3
1.1 Service functions in the software..........................................................................3
1.2 Misuse and other no warranty issues ...................................................................4
2Power Problems....................................................................................................................7
3Network/Signal Problems......................................................................................................8
4Audio Problems.....................................................................................................................9
Microphone:...................................................................................................................9
Receiver:......................................................................................................................10
Rear Speaker:..............................................................................................................11
5Key Problems......................................................................................................................12
Keyboard: ....................................................................................................................12
Numeric Keyboard:......................................................................................................13
Volume key:.................................................................................................................13
Power Key: ..................................................................................................................14
Camera Key:................................................................................................................15
Touch screen:..............................................................................................................16
6Display Problems................................................................................................................17
7Illumination Problems..........................................................................................................19
Keyboard Illumination:.................................................................................................19
Display Illumination:.....................................................................................................19
8Alert Problems.....................................................................................................................20
Rear speaker:..............................................................................................................20
9Charging/Capacity Problems ..............................................................................................21
10 Rear Camera Problems ......................................................................................................22
11 Video Call Camera Problems..............................................................................................24
12 SIM Problems......................................................................................................................25
13 Data Transfer Problems using a Data Cable ......................................................................26
14 Bluetooth Problems.............................................................................................................27
15 Hands-Free Problems.........................................................................................................28

Trouble Shooting Guide, Mechanical
1206-4798 Rev1 2(29)
16 Revision History..................................................................................................................29
Company Internal ©Sony Ericsson Mobile Communications AB

Trouble Shooting Guide, Mechanical
1206-4798 Rev1 3(29)
1 General
This document outlines the mechanical repairs that should be made in an attempt to fix the common failures that are seen in the field.
To gain a complete understanding of how to test and repair a specific failure, this document should be used in conjunction with the
Test Instructions, Mechanical and the Working Instructions, Mechanical.
1.1 Service functions in the software
The service menu will be accessed with the following key combination. Use the joystick.
Press the sequence ©ÏªªÏªÏwith the Jog Dial (¨), and (Ï) on the keyboard.
They are as follows:
Service information
Service tests
Format internal disk
Under the “Service tests” option, the phone’s software has a built in service functionality that allows you to test some of the phones
functions. It looks like this:
Display
Camera
Touch screen
Illumination
LED’s
Keyboard
Vibrator
Speaker’s
Microphone
FMRadio
NOTE: Different names may occur depending on language setting and customization.
Company Internal ©Sony Ericsson Mobile Communications AB

Trouble Shooting Guide, Mechanical
1206-4798 Rev1 4(29)
1.2 Misuse and other no warranty issues
Misuse is not covered by warranty. This chapter will explain what’s not covered by warranty. Phones that have been exposed to
misuse will not be covered by warranty.
This means: if it is possible to repair the phone, the customer will have to pay for the repair. SEMC will not allow any of these phones
to be claimed into WCMS. Some local perspectives may interfere with this. Please reference to local directives.
1.2.1 Action
Make a general visual inspection for misuse.
Below are some examples of what is not covered by warranty.
Front window broken due
to misuse. LCD cracked due to drop. Clear scratches Mark after drop Corrosion components on
the PCB.
Company Internal ©Sony Ericsson Mobile Communications AB

Trouble Shooting Guide, Mechanical
1206-4798 Rev1 5(29)
Corrosion components on the PCB. Corrosion components on the PCB. SIM reader damaged by liquid. System connector damaged by liquid
Components around system
connector damaged by liquid System connector pad(s) damaged by liquid
Company Internal ©Sony Ericsson Mobile Communications AB