Sony LinkBuds YY2969 Reference guide

Help Guide
Wireless Stereo Headset
LinkBuds UC for Microsoft Teams
Model: YY2969
Quick Start Guide
Find your fit
Text for video
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To prevent burning or malfunction due to getting wet
Let’s start to use
Download the Microsoft Teams app to your computer in advance and launch the app.
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Wearing the headset
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Connecting the headset to the USB transceiver
The headset is turned on when both headset units are removed from the charging case.
Insert the USB transceiver into the USB port of your computer.
The USB transceiver and headset connect automatically.
When the connection is established, a notification sound is emitted from the headset.
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When the headset is not working properly or wide area tap is activated when you did not tap the designated area
To use all functions and improved performances
Update the software of the headset to the latest version. For details, refer to the following:
https://www.sony.net/elesupport/
Related information
Connecting with the “Sony | Headphones Connect” app
Charging the headset
WF-L900UC
Operating the headset
Launch the Microsoft Teams app, then start a call.
During a call, tap the headset unit or the area near your ear where the headset is worn (wide area
tap).
(Right): To turn the microphone on/off
(Left): To bring the Microsoft Teams app window to the front
(Left): To raise or lower your hand
Getting started
What you can do with the BLUETOOTH® function
About the voice guidance
Supplied accessories
Checking the package contents
Replacing the fitting supporters
Parts and controls
Location and function of parts
About the indicator
Wearing the headset
Wearing the headset
Using only one unit of the headset
Operating the headset
About wide area tap
Using Quick Access
Power/Charging
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Charging
Available operating time
Checking the remaining battery charge
Turning on the headset
Turning off the headset
Using Microsoft Teams by connecting the USB transceiver
Connecting the headset to the USB transceiver
Using Microsoft Teams
Making a video call on your computer
Disconnecting from the USB transceiver (after use)
Using by connecting to a Bluetooth device
How to make a wireless connection to Bluetooth devices
Easy setup with app
Connecting with the “Sony | Headphones Connect” app
Android smartphone
Pairing and connecting with an Android smartphone
Connecting to a paired Android smartphone
iPhone (iOS devices)
Pairing and connecting with an iPhone
Connecting to a paired iPhone
Computers
Pairing and connecting with a computer (Windows® 10)
Pairing and connecting with a computer (Mac)
Connecting to a paired computer (Windows 10)
Connecting to a paired computer (Mac)
Other Bluetooth devices
Pairing and connecting with a Bluetooth device
Connecting to a paired Bluetooth device
Listening to music
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Listening to music from a device via Bluetooth connection
Controlling the audio device (Bluetooth connection)
Disconnecting Bluetooth connection (after use)
Speaking with someone while wearing the headset (Speak-to-Chat)
About the sound quality mode
Supported codecs
About the DSEE function
Making phone calls
Receiving a call
Making a call
Functions for a phone call
Disconnecting Bluetooth connection (after use)
Using the voice assist function
Using the voice assist function (Google™ app)
Using the voice assist function (Siri)
Using the apps
What you can do with the “Sony | Headphones Connect” app
Installing the “Sony | Headphones Connect” app
Accessing support information from the “Sony | Headphones Connect” app
What you can do with partner services
What you can do with partner services
Important information
How to keep the software up-to-date (for comfortable use of the headset)
Precautions
When you have finished using the headset
To prevent burning or malfunction due to getting wet
When the headset or charging case gets wet
Licenses
Trademarks
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Customer support websites
Troubleshooting
What can I do to solve a problem?
Power/Charging
Unable to turn on the headset.
Charging cannot be done.
The available operating time is short, the battery power does not last long, the battery life of the left and right headset units is
different.
Charging time is too long.
Sound
No sound, no sound from one side
Low sound level
Low sound quality
Sound skips frequently.
Noise is heard during music playback.
Connecting to USB transceiver
The headset cannot connect to the USB transceiver/The headset is not working properly/The headset cannot be operated/Cannot
hear the other person or the call volume is low during calls/The other person cannot hear you or their call volume is low during
calls.
Noise is heard during a call.
Bluetooth connection
Pairing with a Bluetooth device cannot be done.
Unable to make a Bluetooth connection.
The headset cannot be operated.
Cannot hear the other person or the call volume is low during calls/The other person cannot hear you or their call volume is low
during calls.
Others
The headset is not working properly or wide area tap is activated when you did not tap the designated area.
An earache occurs.
Resetting or initializing the headset
Resetting the headset
Initializing the headset to restore factory settings
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5-043-395-11(1) Copyright 2022 Sony Corporation
Specifications
Specifications
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Help Guide
Wireless Stereo Headset
LinkBuds UC for Microsoft Teams
What you can do with the BLUETOOTH® function
The headset uses Bluetooth wireless technology, allowing you to do the following.
Listening to music
You can enjoy music wirelessly from a smartphone or music player, etc.
Talking on the phone
You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket.
5-043-395-11(1) Copyright 2022 Sony Corporation
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Help Guide
Wireless Stereo Headset
LinkBuds UC for Microsoft Teams
About the voice guidance
In the factory settings, when the headset is worn in your ears, you will hear the English voice guidance via the headset.
You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones
Connect” app. For more details, refer to the “Sony | Headphones Connect” app help guide.
https://rd1.sony.net/help/mdr/hpc/h_zz/
When the headset units are removed from the charging case during pairing mode and then put into your ears:
“Pairing”
When the remaining battery charge of the headset is low: “Low battery”
When automatically turning off due to low battery of the headset: “Battery is empty”
When Quick Access is not available because Service Link is turned off: “Launch Headphones Connect to activate
Service Link”
When Quick Access is not available during software updates: “Function is not available during update. Please wait a
moment until the update completes.”
When the corresponding app is not launched even if you operate the headset unit to which Quick Access is
assigned: “App assigned to the Quick Access is not launched on the mobile device”
When operating the Microsoft Teams-related functions with the left unit of the headset when the headset is not
connected to the USB transceiver: “USB transceiver is not connected”
When operating of the Microsoft Teams-related functions with the left unit of the headset when the headset is not
connected to Microsoft Teams: “Microsoft Teams is not connected”
When operating the headset to turn on the microphone of Microsoft Teams: “Mic On”
When operating the headset to turn off the microphone of Microsoft Teams: “Mic Off”
Note
It takes about 20 minutes when you change the language of the voice guidance.
When you initialize the headset to restore to the factory settings after you change the language of the voice guidance, the
language will also return to the factory settings.
If the voice guidance is not heard after changing the voice guidance language or updating the software of the headset, set the
headset into the charging case to turn it off, then remove the headset from the charging case to turn it on again.
The voice guidance “Low battery” message is not played during a call on a Bluetooth device or Microsoft Teams.
Related Topic
Using only one unit of the headset
5-043-395-11(1) Copyright 2022 Sony Corporation
9

Help Guide
Wireless Stereo Headset
LinkBuds UC for Microsoft Teams
Checking the package contents
After opening the package, check that all of the items in the list are included. If any items are missing, contact your
dealer.
Numbers in ( ) indicate the item amount.
Wireless Stereo Headset
USB Type-C® cable (USB-A to USB-C®) (approx. 20 cm (7.88 in.)) (1)
Fitting supporters (XS/S/M/L/XL 2 each)
M-sized fitting supporters come attached to the left and right units of the headset at the time of purchase.
USB transceiver (1)
Charging case (1)
5-043-395-11(1) Copyright 2022 Sony Corporation
10

Help Guide
Wireless Stereo Headset
LinkBuds UC for Microsoft Teams
Replacing the fitting supporters
M-sized fitting supporters come attached to the left and right units of the headset at the time of purchase.
If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits
your ears better. The size of the left and right fitting supporters may be different.
The fitting supporters are common for both left and right sides.
About the instruction manual video
Watch the video to find out how to change the fitting supporters and how to wear the headset in your ears.
https://rd1.sony.net/help/mdr/mov0039/h_zz/
Remove the fitting supporter.
1
Attach the fitting supporter.
A: Align
Align the protruding part of the headset with the hole part of the fitting supporter and firmly insert the fitting
supporter all the way. Do not attach the fitting supporter in a loose or skewed manner.
After attaching the fitting supporter, check that there is no floating between the fitting supporter and the headset.
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Related Topic
Wearing the headset
5-043-395-11(1) Copyright 2022 Sony Corporation
12

Help Guide
Wireless Stereo Headset
LinkBuds UC for Microsoft Teams
Location and function of parts
Headset
Charging case
Fitting supporters (left, right)1.
Tactile dot
There is a tactile dot on the left unit of the headset.
2.
Driver unit parts (left, right)3.
Microphones (left, right)4.
Housing parts (left, right)5.
Charging ports (left, right)6.
(left) mark7.
(right) mark8.
Built-in antennas (left, right)9.
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USB transceiver
Related Topic
About the indicator
Checking the remaining battery charge
5-043-395-11(1) Copyright 2022 Sony Corporation
Lid1.
Indicator (green/orange/blue)
Indicates the power, communication or charging status of the headset.
2.
Lid open button3.
Pairing/reset/initialize button
Used when entering pairing mode, resetting or initializing the headset.
4.
USB Type-C port
Using the supplied USB Type-C cable, connect the charging case to a computer or to an AC outlet via a
commercially available USB AC adaptor to simultaneously charge both the headset and the charging case.
5.
Indicator (white/green/red)
Indicates the connection status and calling status of Microsoft Teams.
1.
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Help Guide
Wireless Stereo Headset
LinkBuds UC for Microsoft Teams
About the indicator
The indicator on the charging case
You can check various statuses of the headset/charging case by the indicator on the charging case.
: Turns on in green / : Turns on in orange / : Turns on in blue / -: Turns off
Indication of the remaining battery charge
When both units of the headset are stored in the charging case: Displays the remaining battery charge of the headset
unit with less remaining battery charge between the left and right units of the headset.
When either the left or right unit of the headset is stored in the charging case: Displays the remaining battery charge of
the headset unit stored in the charging case.
When both units of the headset are removed from the charging case: Displays the remaining battery charge of the
charging case.
When the lid of the charging case is opened or closed, or when the USB Type-C cable is removed after charging is
complete, the indicator lights up as follows depending on the remaining battery charge.
When the headset is stored in the charging case and the remaining battery charge of the headset is 95% or higher /
When the headset is not stored in the charging case and the remaining battery charge of the charging case is 31% or
higher
- - - - - - - (lights up in green for about 6 seconds)
When the headset is stored in the charging case and the remaining battery charge of the headset is between 94%
and 1% / When the headset is not stored in the charging case and the remaining battery charge of the charging case
is between 30% and 1%
- - - - - - - (lights up in orange for about 6 seconds)
When the headset is stored in the charging case and the remaining battery charge of the headset is less than 1% /
When the headset is not stored in the charging case and the remaining battery charge of the charging case is less
than 1%
- - - - - - - (turns off)
When the headset is removed from the charging case, or when the headset is set into the charging case, the indicator
lights up as follows depending on the remaining battery charge.
When the headset is stored in the charging case and the remaining battery charge of the headset is 95% or higher /
When the headset is not stored in the charging case and the remaining battery charge of the charging case is 31% or
higher
- - - - - - - (lights up in green for about 3 seconds)
When the headset is stored in the charging case and the remaining battery charge of the headset is between 94%
and 1% / When the headset is not stored in the charging case and the remaining battery charge of the charging case
is between 30% and 1%
- - - - - - - (lights up in orange for about 3 seconds)
When the headset is stored in the charging case and the remaining battery charge of the headset is less than 1% /
When the headset is not stored in the charging case and the remaining battery charge of the charging case is less
than 1%
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- - - - - - - (turns off)
Charging status
While charging the headset / While charging the charging case
(lights up in orange)
When the battery is fully charged when charging starts on the headset/charging case
- - - - - (lights up in orange for about 1 minute, and then turns off)
When the battery becomes fully charged and charging is complete
- - - - - - - (turns off)
During charging, when the lid of the charging case is opened or closed / When the headset is set into or removed
from the charging case
- - - - - - (lights up in orange while charging. turns off for about 0.5 seconds,
and then lights up in orange again)
Abnormal charging temperature
- - - - - - - - - - - - - - - (repeatedly flashes twice in orange)
When an error occurs while charging and charging cannot be performed
- - - - - - - - - - (repeatedly flashes slowly in orange)
Abnormal combination of left and right units of the headset
- - - - - - - - - - - - (repeatedly flashes 3 times in orange)
Bluetooth connection status
Pairing mode
- - - - - - - - - - - - - - (repeatedly flashes twice in blue at about 1.7-second
intervals)
Connection process completed
(repeatedly flashes in blue for about 5 seconds at 0.5-second
intervals)
Indicates when one or both headset units are stored in the charging case.
Other
Initialization completed
- - - - - - - - - - (flashes 4 times in green)
For details, see “Initializing the headset to restore factory settings”.
The indicator on the USB transceiver
You can check the connection status and calling status of Microsoft Teams by the indicator on the USB transceiver.
: Turns on in white / : Turns on in green / : Turns on in red / -: Turns off
Microsoft Teams connection status
When the Bluetooth connection is not established / The Microsoft Teams connection is not established after the
Bluetooth connection is established*
- - - - - - - (turns off)
While processing the connection to Microsoft Teams
- - - - - - - - - - - - - - - - - - (repeatedly flashes slowly in white)
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When the connection is established (signed in)
(lights up in white)
Connection is failed
- - - - - - - - - - - - (repeatedly flashes quickly in white for about 10 seconds)
When launching the Microsoft Teams app while the connection is not established
- - - - - - (flashes 3 times in white)
Microsoft Teams calling status
When the other user starts a video call / When receiving a voice mail / When receiving a missed call
- - - - - - - - - - - - - - - - - - (repeatedly flashes 3 times in white)
The indicator turns off when an invitation ends or a video call ends.
While receiving a call from Microsoft Teams
- - - - - - - - - - - - - - - - - - (repeatedly flashes 4 times in green)
The indicator turns off when the call ends.
While calling/talking in Microsoft Teams
(lights up in green)
While calling/talking in Microsoft Teams (when the microphone is off)
(lights up in red)
Hint
When the headset is worn, you can check various statuses of the headset by the voice guidance.
Note
When the indicator on the USB transceiver does not light up/flash, remove the USB transceiver from the USB port of your
computer and then insert it again.
Related Topic
Charging
Checking the remaining battery charge
What you can do with the “Sony | Headphones Connect” app
About the voice guidance
Initializing the headset to restore factory settings
5-043-395-11(1) Copyright 2022 Sony Corporation
If you exit the Microsoft Teams app by operating the computer to which the USB transceiver is connected after connecting to Microsoft Teams,
the indicator will remain lit.
*
17

Help Guide
Wireless Stereo Headset
LinkBuds UC for Microsoft Teams
Wearing the headset
About the instruction manual video
Watch the video to find out how to change the fitting supporters and how to wear the headset in your ears.
Text for video
0:00 / 1:16
Check the (left) and (right) marks on the headset.
Put the headset unit with the (left) mark into your left ear and the headset unit with the (right) mark into your
right ear. There is a tactile dot on the left unit of the headset.
A: Tactile dot
1
Check the position relation between the ear and the headset when you put the headset unit into your ear.
2
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B: Position to insert the driver unit part
C: Position to support the housing part
D: Position to hook the fitting supporter
b: Driver unit part
c: Housing part (Insert the side with the charging port into your ear)
d: Fitting supporter
Hold the headset with your fingers.
3
Put the headset units into both ears.
To put the headset unit into your ear, follow the procedures below.
4
Insert the driver unit part (b) into your ear (B).1.
Rotate in the direction of the arrow so that the housing part (c) is at the position of the ear (C).
2.
Push the fitting supporter (d) into the ear grooves (D).3.
Check if the headset is worn properly.
Touch the fitting supporter (d) with your finger and check that it is in the ear grooves (D).
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If the headset is out of your ears, you feel uncomfortable when wearing the headset or your ears hurt
M-sized fitting supporters come attached to the left and right units of the headset at the time of purchase. When the
headset is worn following the procedures described above and you feel the size of the fitting supporters does not fit your
ears, change the fitting supporters to another size to comfortably and snugly fit your left and right ears.
For the proper sound quality, call sound quality, etc. to be effective
If the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work
correctly, or you may not obtain the correct sound qualities or call performance.
If any of this is the case, see steps and and check that you are wearing the headset properly in your ears.
When attaching and removing the headset
In the factory settings, the built-in sensors detect when the headset is inserted in or removed from your ears, enabling
the headset to pause or resume music playback, as well as control the detection of tap operations and voice guidance.
When the headset is worn
You can tap the headset or the area near your ear to bring the Microsoft Teams app window to the front on the
computer with the USB transceiver plugged in, or make and receive calls on a Bluetooth device.
You will hear a notification or voice guidance corresponding to the operation and status.
When the headset is removed
When you listen to music while wearing both headset units in your ears, the headset will pause music playback if one
or both headset units are removed. When the headset is worn again, the headset resumes music playback.
When the headset is not worn for about 15 minutes after being removed from the charging case, the headset turns
off automatically to save the battery. Turn the headset on by putting the headset into your ears.
In order to prevent the headset from reacting incorrectly, music playback, making and receiving calls as well as other
operations cannot be performed by tapping the headset removed from your ears.
Hint
You can also enjoy hands-free calls on a Bluetooth device or Microsoft Teams even when you are wearing only one unit of the
headset. If only the right unit is worn in your ear, when an incoming call arrives, you can answer the call by operating the headset.
When only the left unit is worn on your ear, answer the call by operating the connected device. If you put the other unit into the
other ear while you are talking with only one unit, you can talk with both units.
By using the “Sony | Headphones Connect” app, you can change the setting of automatically pausing and resuming the music
playback, or automatically turning off the headset.
Related Topic
Replacing the fitting supporters
Using only one unit of the headset
Shake your head lightly and make sure that the headset is not out of position.
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