Sony WI-C600N Reference guide

Help Guide
Wireless Noise Canceling Stereo Headset
WI-C600N
Use this manual if you encounter any problems, or have any questions.
Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the
following:
https://www.sony.net/elesupport/
Getting started
What you can do with the Bluetooth function
About voice guidance
Supplied accessories
Checking the package contents
Replacing the earbuds
When you have finished using the headset
Parts and controls
Location and function of parts
About the indicator
Power/Charging
1

Charging the headset
Available operating time
Checking the remaining battery charge
System requirements for battery charge using USB
Turning on the headset
Turning off the headset
Making connections
How to make a wireless connection to Bluetooth devices
Easy setup with app
Connecting with the "Sony | Headphones Connect" app
Android smartphone
Pairing and connecting with an Android smartphone
Connecting to a paired Android smartphone
One-touch connection (NFC) with an Android smartphone (Android 4.1 or later)
Disconnecting the Android smartphone with one-touch (NFC)
Switching the device by one touch (NFC)
iPhone (iOS devices)
Pairing and connecting with an iPhone
Connecting to a paired iPhone
Computers
Pairing and connecting with a computer (Windows 10)
Pairing and connecting with a computer (Windows 8/Windows 8.1)
Pairing and connecting with a computer (Windows 7)
Pairing and connecting with a computer (Mac)
Connecting to a paired computer (Windows 10)
Connecting to a paired computer (Windows 8/Windows 8.1)
Connecting to a paired computer (Windows 7)
Connecting to a paired computer (Mac)
Other Bluetooth devices
Pairing and connecting with other Bluetooth devices
2

Connecting to a paired Bluetooth device
Multipoint connection
Connecting the headset to both a music player and a smartphone or mobile phone
Connecting the headset to 2 Android smartphones
Connecting the headset to an Android smartphone and an iPhone
Disconnecting Bluetooth connection (after use)
Listening to music
Listening to music via a Bluetooth connection
Listening to music from a device via Bluetooth connection
Controlling the audio device (Bluetooth connection)
Disconnecting Bluetooth connection (after use)
Noise canceling function
What is noise canceling?
Using the noise canceling function
Using the AI noise canceling function
Listening to ambient sound
Listening to ambient sound during music playback (Ambient Sound Mode)
Sound quality mode
About the sound quality mode
Supported codecs
Making phone calls
Receiving a call
Making a call
Functions for a phone call
Disconnecting Bluetooth connection (after use)
Using the voice assist function
Using the Google Assistant
Using the voice assist function (Google app)
Using the voice assist function (Siri)
3

Using the apps
What you can do with "Sony | Headphones Connect" app
Installing "Sony | Headphones Connect" app
Important information
Precautions
Trademarks
Customer support websites
Troubleshooting
What can I do to solve a problem?
Power/Charging
The headset is not turned on.
Charging cannot be done.
Charging time is too long.
The headset cannot be recognized by a computer.
The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch.
Sound
No sound
Low sound level
There is a difference in volume between the left and right sides, insufficient low-frequency sound.
Low sound quality
Sound skips frequently.
The noise canceling effect is not sufficient.
Bluetooth
Pairing cannot be done.
One-touch connection (NFC) does not work.
Unable to make a Bluetooth connection.
Distorted sound
The Bluetooth wireless communication range is short, or the sound skips.
The headset does not operate properly.
Cannot hear a person on a call.
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Low voice from callers
Resetting or initializing the headset
Resetting the headset
Initializing the headset to restore factory settings
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Help Guide
Wireless Noise Canceling Stereo Headset
WI-C600N
What you can do with the Bluetooth function
The headset uses BLUETOOTH® wireless technology, allowing you to listen to music or make phone calls wirelessly.
Listening to music
You can receive audio signals from a smartphone or music player to enjoy music wirelessly.
Talking on the phone
You can make and receive a call hands-free, while leaving your smartphone or mobile phone in your bag or pocket.
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Help Guide
Wireless Noise Canceling Stereo Headset
WI-C600N
About voice guidance
You will hear voice guidance in the following situations via the headset.
When powering on: “Power on”
When powering off: “Power off”
When entering pairing mode: “Bluetooth pairing”
When establishing a Bluetooth connection: “Bluetooth connected”
When disconnecting a Bluetooth connection: “Bluetooth disconnected”
When checking the remaining battery charge: “Battery about XX %” (The “XX” value indicates the approximate
remaining charge. Use it as a rough estimate.) / “Battery fully charged”
When the remaining battery charge is low: “Low battery, please recharge headset”
When automatically turning off due to low battery: “Please recharge headset. Power off”
When turning on the noise canceling function: “Noise canceling”
When turning on the Ambient Sound Mode: “Ambient sound”
When turning off the noise canceling function and the Ambient Sound Mode: “Ambient Sound Control off”
When the Google Assistant is not available on the smartphone connected to the headset even if you press the
Google Assistant button on the headset: “The Google Assistant is not connected”
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Help Guide
Wireless Noise Canceling Stereo Headset
WI-C600N
Checking the package contents
After opening the package, check that all of the items in the list are included. If any items are missing, contact your
dealer.
Numbers in ( ) indicate the item amount.
Wireless Noise Canceling Stereo Headset
USB Type-C™ cable (USB-A to USB-C™) (approx. 20 cm (7 7/8 in.))(1)
Long Hybrid silicone rubber earbuds (SS/S/M/L 2 each)
The size M earbuds come attached to the headset.
4-739-218-11(1) Copyright 2018 Sony Corporation
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Help Guide
Wireless Noise Canceling Stereo Headset
WI-C600N
Replacing the earbuds
Size M earbuds come attached to the headset. If the earbuds tend to come off or you feel that there is insufficient low
frequency sound and a difference in volume between the left and right sides, change them to another size to comfortably
and snugly fit your left and right ears.
Long hybrid silicone rubber earbuds
SS: 1 line
S: 2 lines
M: 3 lines
L: 4 lines
4-739-218-11(1) Copyright 2018 Sony Corporation
Remove the earbuds.
Do not pinch the end of the earbud when removing it.
1
Attach the earbuds.
Firmly insert the earbuds all the way. Do not attach the earbuds in a loose or skewed manner.
2
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Help Guide
Wireless Noise Canceling Stereo Headset
WI-C600N
When you have finished using the headset
The headset has a built-in magnet for organizing the left and right units. The magnet prevents the units from getting
tangled up when hanging from your neck after use.
4-739-218-11(1) Copyright 2018 Sony Corporation
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Help Guide
Wireless Noise Canceling Stereo Headset
WI-C600N
Location and function of parts
left unit1.
Earbuds2.
right unit3.
Microphone
Picks up the sound of your voice (when talking on the phone) and noise (when using the noise canceling function).
4.
Tactile dot
The left unit has a tactile dot.
5.
L mark6.
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Related Topic
About the indicator
Checking the remaining battery charge
4-739-218-11(1) Copyright 2018 Sony Corporation
Indicator (blue/red)
Lights up in red while charging.
Lights up in red or blue to indicate the power or communication status of the headset.
7.
(power) button8.
+/- buttons9.
/ (play/pause, call) button
Controls various call and playback functions when talking or playing music on the headset.
10.
USB Type-C port
Connect the headset to a computer or a USB AC adapter (sold separately) with the supplied USB Type-C cable to
charge the headset.
11.
Built-in Bluetooth antenna12.
Built-in magnet
Organize the left and right units with the built-in magnet.
13.
R mark14.
NC/AMBIENT (noise canceling/Ambient Sound Mode) button15.
N-Mark16.
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Help Guide
Wireless Noise Canceling Stereo Headset
WI-C600N
About the indicator
You can check various statuses of the headset by the indicators.
: Turns on in blue / : Turns on in red / - : Turns off
Turning on
- (flashes 2 times)
Turning off
(lights up for about 2 seconds)
Displaying the remaining battery charge
Remaining charge: High
- (flashes 2 times)
Remaining charge: Low (requires charging)
- - (flashes for about 15 seconds)
For details, refer to “Checking the remaining battery charge”.
When the remaining battery charge is low
- - (flashes for about 15 seconds)
Charging
While charging
Turns off after the charging is complete.
Abnormal temperature
- - - - (flashes 2 times each)
Abnormal charging
- - - -
Bluetooth function
Device registration (pairing) mode
- - - - (flashes 2 times each)
Not connected
- - - - - - - - (about 1-second intervals)
Connection process completed
(flashes quickly for about 5 seconds)
Connected
- - - - - - - - - - - - (about a 5-second interval)
Incoming call
The not connected and connected status indicators automatically turn off after a period of time has passed. They start
flashing again for a period of time when some operation is performed. When the remaining battery charge becomes low,
the indicator changes to a red flashing indicator.
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Other
Updating software
- - - -
Initialization completed
For details, refer to “Initializing the headset to restore factory settings”.
4-739-218-11(1) Copyright 2018 Sony Corporation
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Help Guide
Wireless Noise Canceling Stereo Headset
WI-C600N
Charging the headset
The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the
headset before use.
Hint
You can also use the supplied USB Type-C cable to connect to a running computer to charge the headset.
Open the USB Type-C port cover.
1
Connect the headset and an AC outlet.
Use the USB Type-C cable (supplied) and a USB AC adapter (sold separately) to connect the headset to an AC
outlet.
The indicator (red) of the headset lights up.
Charging is completed in about 2.5 hours (*) and the indicator (red) automatically turns off.
After charging is complete, disconnect the USB Type-C cable and close the USB port cover securely to prevent
water or dust from entering the headset.
2
Time required for charging the empty battery to its full capacity. The charging time may differ depending on the conditions of use.
*
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If charging starts while the headset is turned on, the headset will turn off automatically.
Note
Charging may not be successful with cables other than the supplied USB Type-C cable.
Charging may not be successful depending on the type of USB AC adapter.
When the headset is connected to an AC outlet or computer, all operations such as turning on the headset, registering or
connecting to Bluetooth devices, and music playback cannot be performed.
The headset cannot be charged when the computer is in standby (sleep) or hibernation mode. In this case, change the computer
settings to charge the headset once again.
If the headset is not used for a long time, the rechargeable battery usage hours may be reduced. However, the battery life will
improve after a few recharges.
If you store the headset for a long time, charge the battery to its full capacity once every 6 months to avoid over-discharge.
If the headset is not used for a long time, it may take longer to charge the battery.
If the headset detects a problem while charging due to the following causes, the indicator (red) flashes. In this case, charge once
again within the charging temperature range. If the problem persists, consult with your Sony dealer.
Ambient temperature exceeds the charging temperature range of 5 °C – 35 °C (41 °F - 95 °F).
There is a problem with the battery.
If the headset is not used for a long time, the indicator (red) may not light up when charging. Please wait a moment until the
indicator (red) lights up.
If the usage hours of the built-in rechargeable battery decreases significantly, the battery should be replaced. Consult with your
nearest Sony dealer to replace the rechargeable battery.
Avoid exposure to extreme temperature changes, direct sunlight, moisture, sand, dust, and electrical shock. Never leave the
headset in a parked vehicle.
When connecting to a computer, use only the supplied USB Type-C cable, and be sure to directly connect them. Charging will not
be properly completed through an indirect connection such as a USB hub.
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Help Guide
Wireless Noise Canceling Stereo Headset
WI-C600N
Available operating time
The available operating times of the headset on a fully-charged battery are as follows:
Bluetooth connection
Music Playback time
About 60 minutes of music playback is possible after 15 minutes charging.
Communication time
Standby time
Hint
Codec DSEE Noise canceling function/Ambient Sound
Mode
Available operating
time
Qualcomm® aptX™
audio AUTO/OFF
Noise canceling function: ON Max. 5.5 hours
Ambient Sound Mode: ON Max. 5.5 hours
OFF Max. 6.5 hours
AAC/SBC
AUTO
Noise canceling function: ON Max. 5.5 hours
Ambient Sound Mode: ON Max. 5.5 hours
OFF Max. 6.5 hours
OFF
Noise canceling function: ON Max. 6.5 hours
Ambient Sound Mode: ON Max. 6.5 hours
OFF Max. 7.5 hours
Noise canceling function/Ambient Sound Mode Available operating time
Noise canceling function: ON Max. 7.5 hours
Ambient Sound Mode: ON Max. 7.5 hours
OFF Max. 8.5 hours
Noise canceling function/Ambient Sound Mode Available operating time
Noise canceling function: ON Max. 22 hours
Ambient Sound Mode: ON Max. 22 hours
OFF Max. 200 hours
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By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection or switch the DSEE
function.
Note
Usage hours may be different depending on the settings and conditions of use.
Related Topic
Supported codecs
What you can do with "Sony | Headphones Connect" app
4-739-218-11(1) Copyright 2018 Sony Corporation
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Help Guide
Wireless Noise Canceling Stereo Headset
WI-C600N
Checking the remaining battery charge
You can check the remaining battery charge of the rechargeable battery.
When the button is pressed while the headset power is on, the voice guidance indicating the remaining battery
charge can be heard.
“Battery about XX %” (The “XX” value indicates the approximate remaining charge.)
“Battery fully charged”
The remaining battery charge indicated by the voice guidance may differ from the actual remaining charge in some
cases. Please use it as a rough estimate.
In addition, the red indicator flashes (about 15 seconds) if the remaining battery charge is low when the headset is
turned on.
When the remaining charge is low
The currently operating indicator display changes to red. If you hear the voice guidance say, “Low battery, please
recharge headset”, charge the headset as soon as possible.
When the battery becomes completely empty, the headset sounds a warning beep, the voice guidance says, “Please
recharge headset. Power off”, and the headset automatically turns off.
When you are using an iPhone or iPod touch
When the headset is connected to an iPhone or iPod touch (iOS) that supports HFP (Hands-free Profile), it will show an
icon that indicates the remaining battery charge of the headset on the screen.
Usable devices
iPhone or iPod touch which supports HFP (Hands-free Profile)(iOS 5.0 or later)
iOS 10.2 or later
iOS 7.0 or later
iOS 5.X / 6.X
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A: Remaining battery charge of the headset
B: 100% - 70%
C: 70% - 50%
D: 50% - 20%
E: 20% or lower (needs to charge)
The remaining battery charge of the headset is also displayed on the widget of an iPhone or iPod touch running iOS 9 or
later.
Furthermore, the remaining charge which is displayed may differ from the actual remaining charge in some cases.
Please use it as a rough estimate.
Hint
You can also check the remaining battery charge with the “Sony | Headphones Connect” app. Android smartphones and the
iPhone/iPod touch both support this app.
Note
If you connect the headset to an iPhone or iPod touch with “Media audio” (A2DP) only in a multipoint connection, the remaining
battery charge will not be displayed correctly.
The remaining battery charge may not be properly displayed immediately after a software update or if the headset has not been
used for a long time. In this case, repeatedly charge and discharge the battery multiple times to properly display the remaining
battery charge.
Related Topic
What you can do with "Sony | Headphones Connect" app
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