Sprout AUDIOPLUS User manual
AUDIOPLUS TWS
EARBUDS
PRODUCT MANUAL
01. What’s in the box? 2
02. Product overview 3
03. Quick start guide 4
04. Troubleshooting 8
05. Specifications 9
06. Care and maintenance 10
07. Important safety info 11
08. Consumer guarantee 12
CONTENTS
WE PUT MORE INTO
OUR TECH, SO YOU CAN
GET MORE OUT OF LIFE.
At Sprout, our purpose is to help
you unlock the potential of your
technology. We’re an Australian
brand, and we design all of our
products locally to ensure they are
uniquely suited to your lifestyle.
Scan the QR code
to access an online
version of this manual
1
01. What’s in the box? 2
02. Product overview 3
03. Quick start guide 4
04. Troubleshooting 8
05. Specifications 9
06. Care and maintenance 10
07. Important safety info 11
08. Consumer guarantee 12
CONTENTS
WE PUT MORE INTO
OUR TECH, SO YOU CAN
GET MORE OUT OF LIFE.
At Sprout, our purpose is to help
you unlock the potential of your
technology. We’re an Australian
brand, and we design all of our
products locally to ensure they are
uniquely suited to your lifestyle.
Scan the QR code
to access an online
version of this manual
1
1. WHAT’S IN THE BOX?
Thank you for purchasing the AudioPlus
TWS Earbuds.
For optimum performance and safety, please
read instructions carefully before usage.
Please keep this manual for future reference.
1x AudioPlus TWS earbud (Right)
1x AudioPlus TWS earbud (Le)
1x Charging case
1x USB-A to USB-C charging cable
1x Product manual
1x Small pair of silicone earbud tips
1x Large pair of silicone earbud tips
1x Medium pair of silicone earbud tips
(aached to earbuds)
1. Earbud indicator light
2. Touch sensor
3. Removeable earbud tips
4. Earbud charging contact
5. Microphone for calls
6. Charging case baery
level indicator
7. USB-C charging port
8. Wireless charging
coil inside
2
1
4
6
7
8
5
3
2. PRODUCT OVERVIEW
32
1. WHAT’S IN THE BOX?
Thank you for purchasing the AudioPlus
TWS Earbuds.
For optimum performance and safety, please
read instructions carefully before usage.
Please keep this manual for future reference.
1x AudioPlus TWS earbud (Right)
1x AudioPlus TWS earbud (Le)
1x Charging case
1x USB-A to USB-C charging cable
1x Product manual
1x Small pair of silicone earbud tips
1x Large pair of silicone earbud tips
1x Medium pair of silicone earbud tips
(aached to earbuds)
1. Earbud indicator light
2. Touch sensor
3. Removeable earbud tips
4. Earbud charging contact
5. Microphone for calls
6. Charging case baery
level indicator
7. USB-C charging port
8. Wireless charging
coil inside
2
1
4
6
7
8
5
3
2. PRODUCT OVERVIEW
32
FIRST USE OF EARBUDS
Place the two earbuds into the charging case and
then fully charge the case and earbuds before first
use. The recommended charging time is 1-2 hours.
TURN ONOFF
1. The earbuds will turn on automatically
when taken out of the charging case
2. The earbuds will turn o automatically
when placed back in the charging case
with the lid closed
AUTOMATIC PAIRING FIRST TIME
AudioPlus TWS will automatically enter Bluetooth
pairing mode when turned on for the first time.
Please note: AudioPlus TWS will remember the last
device paired and if the device is within Bluetooth
range, AudioPlus TWS will automatically search and
pair with the device.
UNPAIRING YOUR DEVICE
Long press both earbuds for 5 seconds. The earbuds
will manually disconnect and unpair from current device.
CHARGING THE EARBUDS
Charge the earbuds by placing them into the
charging case and carefully aligning the wireless
contacts on both the earbud and case.
LED indications on le and right of the charging
case baery LED indicator bar will illuminate while
charging the earbuds.
LED indicators will turn o when earbuds are
fully charged.
CHARGING THE CASE
Charge the case with USB-C cable or by placing
the case on a compatible wireless charger.
For wireless charging, the case must be kept upright.
4 white lights on: Baery 100%
3 white lights on: Baery 75%
2 white lights on: Baery 50%
1 white light on: Baery 25%
CHARGING CASE BATTERY LED INDICATOR
3. QUICK START GUIDE 3. QUICK START GUIDE
54
FIRST USE OF EARBUDS
Place the two earbuds into the charging case and
then fully charge the case and earbuds before first
use. The recommended charging time is 1-2 hours.
TURN ONOFF
1. The earbuds will turn on automatically
when taken out of the charging case
2. The earbuds will turn o automatically
when placed back in the charging case
with the lid closed
AUTOMATIC PAIRING FIRST TIME
AudioPlus TWS will automatically enter Bluetooth
pairing mode when turned on for the first time.
Please note: AudioPlus TWS will remember the last
device paired and if the device is within Bluetooth
range, AudioPlus TWS will automatically search and
pair with the device.
UNPAIRING YOUR DEVICE
Long press both earbuds for 5 seconds. The earbuds
will manually disconnect and unpair from current device.
CHARGING THE EARBUDS
Charge the earbuds by placing them into the
charging case and carefully aligning the wireless
contacts on both the earbud and case.
LED indications on le and right of the charging
case baery LED indicator bar will illuminate while
charging the earbuds.
LED indicators will turn o when earbuds are
fully charged.
CHARGING THE CASE
Charge the case with USB-C cable or by placing
the case on a compatible wireless charger.
For wireless charging, the case must be kept upright.
4 white lights on: Baery 100%
3 white lights on: Baery 75%
2 white lights on: Baery 50%
1 white light on: Baery 25%
CHARGING CASE BATTERY LED INDICATOR
3. QUICK START GUIDE 3. QUICK START GUIDE
54
Answering phone calls: Tap any earbud to answer
an incoming call.
Ending phone calls: While in a call, tap any
earbud to hang up.
Reject a phone call: When a call is incoming,
long press both earbuds to reject the call.
Pause/play: During audio playback, tap any earbud
to pause or play.
Smart play/pause: Earbuds automatically pause
once removed from ears, and will resume play
when reinserted.
*If you are not familiar with Bluetooth pairing for your mobile
phone or music device, refer to the user guide for your mobile
phone/music device for instructions to pair a new device
using Bluetooth.
Power on: The earbuds turn on when the charging
case is opened.
Power o: The earbuds turn o when they are
placed back in the charging case.
Pairing: Aer taking the earbuds out of the charging
case, the le and right earbuds will automatically power
on and connect to each other. The light on the right
earbud will blink to indicate pairing mode. Turn on
Bluetooth on your mobile phone/music device*. Open
your list of Bluetooth devices, select “AudioPlus TWS”
and pair.
Unpairing your device: Long press both earbuds for
5 seconds. The earbuds will manually disconnect
and unpair from the current device.
3. QUICK START GUIDE - CONTROLS 3. QUICK START GUIDE - CONTROLS
76
Answering phone calls: Tap any earbud to answer
an incoming call.
Ending phone calls: While in a call, tap any
earbud to hang up.
Reject a phone call: When a call is incoming,
long press both earbuds to reject the call.
Pause/play: During audio playback, tap any earbud
to pause or play.
Smart play/pause: Earbuds automatically pause
once removed from ears, and will resume play
when reinserted.
*If you are not familiar with Bluetooth pairing for your mobile
phone or music device, refer to the user guide for your mobile
phone/music device for instructions to pair a new device
using Bluetooth.
Power on: The earbuds turn on when the charging
case is opened.
Power o: The earbuds turn o when they are
placed back in the charging case.
Pairing: Aer taking the earbuds out of the charging
case, the le and right earbuds will automatically power
on and connect to each other. The light on the right
earbud will blink to indicate pairing mode. Turn on
Bluetooth on your mobile phone/music device*. Open
your list of Bluetooth devices, select “AudioPlus TWS”
and pair.
Unpairing your device: Long press both earbuds for
5 seconds. The earbuds will manually disconnect
and unpair from the current device.
3. QUICK START GUIDE - CONTROLS 3. QUICK START GUIDE - CONTROLS
76
Q: Only one earbud is working.
A: Place both earbuds in their charging case and close.
Next, open the case and commence using the
earbuds again. This will prompt them to reconnect.
Q: The case is not charging via cable.
A: Check that the charging cable is plugged in at
both the case end and the adapter. If it is still
not charging, try replacing your charging cable.
Q: The case is not charging via wireless charger.
A: Ensure the charging case is placed upright with
the wireless charging coil aligned to the charging
pad. If the case is still not wirelessly charging, try
slightly adjusting it on the charging pad until the
LED lights indicate charging mode.
Q: The charging case is not charging the earbuds.
A: Generally this means that the case is out
of charge. This can be confirmed by checking
the LED indicator on the front of the case.
Charge the case as per the instructions provided.
Note: The earbuds will turn o automatically aer
five minutes if they are not paired with any device
via Bluetooth. Likewise, earbuds will enter standby
mode to save power if no incoming audio source is
received for five minutes.
When baery capacity is less than 20%, user will
hear a “baery low” voice prompt.
• Bluetooth version: 5.3
• Case baery: 500mAh +NTC
(negative temperature coecient)
• Hybrid Active Noise Cancellation (ANC)
• Earbuds baery: 45mAh Lithium baery
• Earbud audio playtime without ANC: 7 hours at
50% volume
• Earbud audio playtime with ANC: 5 hours at
50% volume
• Total audio playtime without ANC: Up to 29 hours
at 50% volume, including earbud recharges
• Time to fully charge case through USB-C port:
1.5 hours
• Time to fully charge case via wireless charging:
Approx. 5 hours
• Time to fully charge earbuds in case: 1.5 hours
• Earbud charging input: 5V 40mA
• Driver: 10mm, 32 Ω, 104dB, 20-20kHz
• Case charging current: 500mA
• Bluetooth range: 10m
• 1x Touch control sensor per earbud
4. TROUBLESHOOTING 5. SPECIFICATIONS
98
Q: Only one earbud is working.
A: Place both earbuds in their charging case and close.
Next, open the case and commence using the
earbuds again. This will prompt them to reconnect.
Q: The case is not charging via cable.
A: Check that the charging cable is plugged in at
both the case end and the adapter. If it is still
not charging, try replacing your charging cable.
Q: The case is not charging via wireless charger.
A: Ensure the charging case is placed upright with
the wireless charging coil aligned to the charging
pad. If the case is still not wirelessly charging, try
slightly adjusting it on the charging pad until the
LED lights indicate charging mode.
Q: The charging case is not charging the earbuds.
A: Generally this means that the case is out
of charge. This can be confirmed by checking
the LED indicator on the front of the case.
Charge the case as per the instructions provided.
Note: The earbuds will turn o automatically aer
five minutes if they are not paired with any device
via Bluetooth. Likewise, earbuds will enter standby
mode to save power if no incoming audio source is
received for five minutes.
When baery capacity is less than 20%, user will
hear a “baery low” voice prompt.
• Bluetooth version: 5.3
• Case baery: 500mAh +NTC
(negative temperature coecient)
• Hybrid Active Noise Cancellation (ANC)
• Earbuds baery: 45mAh Lithium baery
• Earbud audio playtime without ANC: 7 hours at
50% volume
• Earbud audio playtime with ANC: 5 hours at
50% volume
• Total audio playtime without ANC: Up to 29 hours
at 50% volume, including earbud recharges
• Time to fully charge case through USB-C port:
1.5 hours
• Time to fully charge case via wireless charging:
Approx. 5 hours
• Time to fully charge earbuds in case: 1.5 hours
• Earbud charging input: 5V 40mA
• Driver: 10mm, 32 Ω, 104dB, 20-20kHz
• Case charging current: 500mA
• Bluetooth range: 10m
• 1x Touch control sensor per earbud
4. TROUBLESHOOTING 5. SPECIFICATIONS
98
To clean, lightly dampen a cloth with water to clean
the exterior. Ensure that all debris is removed from
the earbud opening.
If this product is not used for a long period of time,
it’s recommended to recharge it at least once a
month to extend its life and maintain the normal
baery performance.
Keep the product in a dry location.
Do not dispose of this product in fire as baeries
may explode or leak.
Do not disassemble this product. It contains no
user-serviceable parts.
IMPORTANT: AudioPlus TWS must be cleaned
regularly to maintain full functionality.
1. Protect your earbuds from excessive force, such
as drops and collisions
2. Do not charge your case near water, due to risk of
electric shock
3. Please do not discard the product in a fire or other
high temperature environments
4. Unplug the charging cable during lightning storms
or when unused for long periods of time
5. Avoid listening at excessive volume levels or for
prolonged periods
6. Use only original accessories, accidents caused by
the use of other accessories will not be covered
by the warranty
7. For best results, when charging through USB-C
port, we recommend using a 5V charger
6. CARE AND MAINTENANCE 7. IMPORTANT SAFETY INFO
1110
To clean, lightly dampen a cloth with water to clean
the exterior. Ensure that all debris is removed from
the earbud opening.
If this product is not used for a long period of time,
it’s recommended to recharge it at least once a
month to extend its life and maintain the normal
baery performance.
Keep the product in a dry location.
Do not dispose of this product in fire as baeries
may explode or leak.
Do not disassemble this product. It contains no
user-serviceable parts.
IMPORTANT: AudioPlus TWS must be cleaned
regularly to maintain full functionality.
1. Protect your earbuds from excessive force, such
as drops and collisions
2. Do not charge your case near water, due to risk of
electric shock
3. Please do not discard the product in a fire or other
high temperature environments
4. Unplug the charging cable during lightning storms
or when unused for long periods of time
5. Avoid listening at excessive volume levels or for
prolonged periods
6. Use only original accessories, accidents caused by
the use of other accessories will not be covered
by the warranty
7. For best results, when charging through USB-C
port, we recommend using a 5V charger
6. CARE AND MAINTENANCE 7. IMPORTANT SAFETY INFO
1110
Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure
and compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
If you have any questions about your rights in relation to
this product, please return it to point of sale or contact
us at enquiries@sproutinc.com.au. This warranty does
not aect your legal statutory rights under the Australian
Consumer Law. For more information about your rights
under Australia Consumer Law go to www.accc.gov.au.
Your AudioPlus TWS Earbuds are warranted to the
original owner for 24 months from the date of purchase
against defects in material and workmanship under
normal use and service. The warranty does not cover
misuse of this product and liability will not exceed the
purchase price of the product.
If you have any problems while using the product, please
do not hesitate to contact our customer support team.
For warranty and technical support please visit
sproutinc.com.au or email enquiries@sproutinc.com.au.
Thank you for choosing a Sprout product.
8. CONSUMER GUARANTEE
12
Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure
and compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
If you have any questions about your rights in relation to
this product, please return it to point of sale or contact
us at enquiries@sproutinc.com.au. This warranty does
not aect your legal statutory rights under the Australian
Consumer Law. For more information about your rights
under Australia Consumer Law go to www.accc.gov.au.
Your AudioPlus TWS Earbuds are warranted to the
original owner for 24 months from the date of purchase
against defects in material and workmanship under
normal use and service. The warranty does not cover
misuse of this product and liability will not exceed the
purchase price of the product.
If you have any problems while using the product, please
do not hesitate to contact our customer support team.
For warranty and technical support please visit
sproutinc.com.au or email enquiries@sproutinc.com.au.
Thank you for choosing a Sprout product.
8. CONSUMER GUARANTEE
12
Sprout Accessories Pty Ltd
W: Sproutinc.com.au | E: enquiries@sproutinc.com.au
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