
Q&AA: Due to configurations of different application software,headphone may not be completelyA: For your safety,we strongly recommend that you do not use headphone while driving to avoid distraction.7. Q: Why am I unable to use headphone to control the volume of a track playing on an APP on my mobile phone?A: Please check if there are any metal materials or obstacles within a relatively close range or your surroundings that perhaps interfering with Bluetooth connection.This may happen becauseBluetooth is a radio technology which is sensitive to objects between headphone and other devices.A: No,you can not.Headphone uses a built-in non-detachable Li-Polymer battery that can't be replaced.3. Q: Can I replace battery in the headphone?A: Please double check the battery status of your headphone.2. Q: Why can't headphone turn on?1. Q: Why can't headphone pair with my mobile phone?5. Q: Why does headphone sometimes disconnects with Bluetooth device within 10 meters?6. Q: Why can't I hear any sound from my computer or mobile phone?A: Please check if output channel of your computer supports A2DP profile.Also check the volume settings on your headphone and computer/mobile phone.A: Please check if your headphone is in pairing mode or re-connection mode,check if Bluetoothsearch function of your Bluetooth device is turned on,if all done,then go to Bluetooth menu of your Bluetooth device,delete/ignore the headphone Bluetooth pairing name NC25.After that,you can try to reconnect Bluetooth according to above “Easy Pairing” steps.4. Q: Can I use headphone while driving?compatible with some APPs.1213A: Increase both device and headphone volume. For some software such as SPOTIFY,you may need turn the equalizer to OFF,then the full spectrum come through and the volume will be easily adjustable.9. Q: Why does Bluetooth turn off when I connect an audio cable?A: Please note that ANC and Bluetooth are indicated by the same LED indicator light(but different light color), with a green light for ANC and a blue light for Bluetooth. If you need to turn Bluetooth on/off,you can turn off ANC firstly in case that you make confused by the color lights.But you will be very familiar with the light color meaning after using few times because it is simple and easy.8. Q: What do I do if Bluetooth can not close or open?A: Some customers have mentioned poor audio quality on Windows PC.Please note that there are “Headset” and “Headphone” modes you can toggle by changing your output device.Selecting “Headphone Mode” will drastically improve the audio quality.”Headset Mode” is designed for highly compressed VOIP calls,etc.That’s not the fault of headphone product,that’s just the limitation of that protocol.If you are in “Headphone Mode”,the audio quality is fantastic.A: This is one of our special features. When users insert an audio cable into headphone audio port, all Bluetooth feature buttons stop working and Bluetooth turns off. But,Bluetooth will be available again when audio cable is moved.12.Q:Why is the headphone sound so low?audio port,then removing it.Before re-connecting,kindly remember to delete/ignore headphone bluetooth pairing name NC25 on your mobile phone.10. Q: Why can't I turn headphone on/off?11. Q: Why does audio quality become poor on Windows PC?A: Please reset Bluetooth function of headphone by inserting an audio cable into headphone