Star Micronics FVP10 SERIES User manual

THERMAL PRINTER
FVP10 SERIES
Hardware Manual

Federal Communications Commission
Radio Frequency Interference
Statement
is device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) is device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
NOTE: is equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. ese limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. is equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
FCC WARNING
Changes or modications not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
For compliance with the Federal Noise Interference Standard, this equipment requires a shielded cable.
For RF interference suppression, if a ferrite core is provided with this device, ax it to the interface cable.
is statement will be applied only for the printers marketed in U.S.A.
Statement of
e Canadian Department of Communications
Radio Interference Regulationst
is Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
e above statement applies only to printers marketed in Canada.
Caution Symbol
ese symbols are located near the thermal print head.
Because the thermal print head is hot immediately aer printing, do not touch it. Static
electricity can damage the thermal print head. To protect the thermal print head from
static electricity, do not touch it.
is symbol is located near the cutter.
Never touch the cutter blade, as you could injure your ngers.
is symbol is located near the peripheral drive connector.
Do not connect this to a telephone.
is symbol is located near the screws securing the case or the protective plate, which
should not be opened by individuals other than service personnel. Individuals, other
than service personnel, should not remove these screws. High voltage areas in the case
can be dangerous.

Trademark acknowledgments
FVP10 : Star Micronics Co., Ltd.
Notice
• All rights reserved. Reproduction of any part of this manual in any form whatsoever, without STAR’s express permission is forbidden.
• The contents of this manual are subject to change without notice.
• All eorts have been made to ensure the accuracy of the contents of this manual at the time of going to press. However, should any
errors be detected, STAR would greatly appreciate being informed of them.
• The above notwithstanding, STAR can assume no responsibility for any errors in this manual.
• iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
• Android is a trademark of Google Inc.
• Windows is registered trademarks of Microsoft Corporation.
Copyright © 2010-2015 Star Micronics Co., Ltd.
< For Bluetooth models >
Federal Communications Commission
Radio Frequency Interference
Statement
is device complies with Part 15 of the FCC Rules and RSS-Gen of IC Rules. Operation is subject to the following
two conditions:
(1)this device may not cause harmful interference, and
(2)this device must accept any interference received,including interference that may cause undesired operation.
is equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment and
meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102 of the IC radio
frequency (RF) Exposure rules. is equipment has very low levels of RF energy that it deemed to comply without
maximum permissive exposure evaluation(MPE). But it is desirable that it should be installed and operated keeping
the radiator at least 20cm or more away from person's body (excluding extremities: hands,wrists,feet and ankles).
is statement will be applied only for the printers marketed in U.S.A and Canada.
CE MARKING WARNING
Hereby, Star Micronics Co., Ltd. declares that this device is in compliance with the essential requirements and other
relevant provisions of Directive 1999/5/EC.
Notice) is device can be operated in all European countries.
Italy: e public use is subject to general authorisation by the respective service provider.
Norway: is subsection does not apply for the geographical area within a radius of 20 km from the centre of Ny-
Alesund.
is statement will be applied only for the printers marketed in Europe.

TABLE OF CONTENTS
1. Unpacking and Installation...................................................................................... 1
1-1. Unpacking........................................................................................................................... 1
1-2. Notes about Installation...................................................................................................... 1
2. PartsIdenticationandNomenclature ................................................................... 2
3. Setup............................................................................................................................ 3
3-1. Connecting the Interface Cable to the PC .......................................................................... 3
3-1-1. Parallel Interface Cable......................................................................................................3
3-1-2. RS-232C Interface Cable ...................................................................................................3
3-1-3. USB Interface Cable ..........................................................................................................3
3-1-4. PoweredUSB Interface Cable ............................................................................................4
3-1-5. Ethernet Interface Cable ....................................................................................................4
3-2. Connecting the Interface Cable to the Printer .................................................................... 5
3-2-1. Parallel Interface Cable......................................................................................................5
3-2-2. RS-232C Interface Cable ...................................................................................................6
3-2-3. USB Interface Cable ..........................................................................................................6
3-2-4. PoweredUSB Interface Cable ............................................................................................7
3-2-5. Ethernet Interface Cable ....................................................................................................8
3-3. Connecting the AC Adapter................................................................................................ 9
3-4. Turning the Power On ...................................................................................................... 10
3-5. Attaching the Switch Cover.............................................................................................. 10
3-6. Connecting to a Peripheral Device................................................................................... 11
3-7. Bluetooth Settings (For Bluetooth Interface Models only) .............................................. 12
3-7-1. Pairing using SSP (Simple Secure Pairing) [Default]......................................................12
3-7-2. Pairing using PIN code ....................................................................................................13
3-7-3. Auto Connection Function (iOS only).............................................................................13
3-7-4. Setting up Auto Connection .............................................................................................15
3-7-5. Resetting Bluetooth Settings............................................................................................16
4. LoadingPaperandConguringtheCutter........................................................... 17
4-1. Loading a Paper Roll........................................................................................................ 17
4-2. Changing the Paper Width................................................................................................ 18
4-3. Changing the Paper Thickness ......................................................................................... 19
4-3-1. Setting the Tension Lever Position ..................................................................................19
4-3-2. Setting the Slide Lever Position.......................................................................................20

4-4. Changing the Cutter Mode ............................................................................................... 21
4-5. Setup Precautions ............................................................................................................. 22
5. ConsumablePartsandACAdapter ....................................................................... 24
5-1. General Thermal Paper Roll............................................................................................. 24
5-1-1. Paper Roll Specications .............................................................................................24
5-1-2. Effective Print Width ....................................................................................................25
5-2. Thermal Label Paper Roll (Tack label paper and full-face thermal label paper) ............. 25
5-2-1. Paper Roll Specications .............................................................................................25
5-2-2. Effective Print Width .......................................................................................................26
5-3. AC Adapter (Option) ........................................................................................................ 27
6. ControlPanelandOtherFunctions ....................................................................... 28
6-1. Control Panel.................................................................................................................... 28
6-2. Errors ................................................................................................................................ 28
6-3. Self-Printing ..................................................................................................................... 29
6-3-1. Test Printing ...................................................................................................................29
6-3-2. Hexadecimal Dump Mode ...........................................................................................29
6-4. Adjusting Sensors............................................................................................................. 30
6-4-1. PE and BM Sensor Adjustment Mode........................................................................30
6-4-2. NE Sensor Adjustment Mode ......................................................................................31
7. AdjustingtheNear-EndSensor .............................................................................. 33
8. Speaker...................................................................................................................... 34
8-1. Speaker Specications...................................................................................................... 34
8-2. Adjusting the Volume ....................................................................................................... 34
8-3. Speaker Jack ..................................................................................................................... 34
8-4. Audio Error Messages ...................................................................................................... 35
9. PreventingandRemovingPaperJams .................................................................. 36
9-1. Preventing Paper Jams...................................................................................................... 36
9-2. Removing Paper Jams ...................................................................................................... 36
9-3. Releasing the Cutter Lock ................................................................................................ 36
10. Maintenance ............................................................................................................. 37
10-1. Thermal Head ................................................................................................................... 37

10-2. Platen Rubber Roller ........................................................................................................ 38
10-3. Paper Holder..................................................................................................................... 38
10-4. Sensors and Their Surrounding Area................................................................................ 38
11 . Specications ............................................................................................................ 39
11-1. General Specications ...................................................................................................... 39
11-2. Auto Cutter Specications................................................................................................ 40
11-3. Interface Specications .................................................................................................... 40
11-4. Power Supply Specications ............................................................................................ 40
11-5. Environmental Requirements ........................................................................................... 41
11-6. Reliability Specications.................................................................................................. 41
11-7. Black Mark Specications................................................................................................ 42
12 . DIPSwitchSettings.................................................................................................. 43
12-1. Parallel Interface Model ................................................................................................... 44
12-2. RS-232C Interface Model................................................................................................. 45
12-3. USB and PoweredUSB Interface Model .......................................................................... 47
12-4. Ethernet Interface Model.................................................................................................. 48
13. Parallel Interface...................................................................................................... 50
14.RS-232CInterface.................................................................................................... 51
14-1. RS-232C Interface Specications..................................................................................... 51
14-2. Connector and Signal Name............................................................................................. 51
14-3. Cable Connections............................................................................................................ 53
15. USB and PoweredUSB Interface ............................................................................ 54
15-1. USB and PoweredUSB Interface Specications .............................................................. 54
15-2. Connector and Signal Name............................................................................................. 54
16.EthernetInterfaceSpecications............................................................................ 55
17.PeripheralDriveCircuit.......................................................................................... 56
18.MemorySwitchSettings.......................................................................................... 58

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1. Unpacking and Installation
1-1. Unpacking
After unpacking the unit, check that all the necessary accessories are included in the package.
1-2. NotesaboutInstallation
1. Place the printer on a rm, level desktop.
2. Do not install the printer where it may become unstable if its front cover were pulled out.
The printer may fall and cause injury.
If you need to install the printer in such a location, x it in place.
3. Do not install the printer where an excessive amount of moisture, dust, oily mist, or iron is present. Doing so may result
in malfunction, re, or electric shock.
4. When placing objects on top of the printer, be sure that the force applied to the printer does not exceed 32.7 N (3 kgf). (Make
sure that the load is not concentrated on the front section of the printer.)
5. Use the printer within boundaries indicated in the environmental requirements. Even when the ambient temperature and
humidity are within the specications, avoid radical changes in environmental conditions.The suitable operating tempera-
ture range is as follows:
Operating temperature: 5°C to 45°C
6. This device employs a DC motor and switches that have an electrical contact point.
Avoid using the device in environments where silicon gas can become volatile.
7. When disposing of the printer, obey local regulations.
WARNING
l Shut down your equipment immediately if it produces smoke, a strange odor, or unusual noise. Immediately unplug the
equipment and contact your dealer for advice.
l Never attempt to repair this product yourself. Improper repair work can be dangerous.
l Never disassemble or modify this product. Tampering with this product may result in injury, re, or electric shock.
Switch cover
CD-ROM
Printer
Setup sheets
Thermal paper roll
USB cable

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2. Parts Identication and Nomenclature
DC
24V
DC
24V
DK
If you install an optional interface board, you can connect
the printer to a host computer through a cable.
Connects to peripheral devices
such as cash drawers.
Do not connect this to a telephone
line.
Connects to an optional AC
adapter.
Power switch
Cover open lever
Control panel
Pull the cover open lever toward
you to open the front cover.
Features LEDs that indicate
printer status and a button for
operating the printer.
Turns the printer on
and off.
Peripheral drive connector Power connector
Front cover
Open to replace paper.
Do not open while printing.
Connects to a host computer
through a USB cable.
USB port
Connects to a speaker.
Speaker jack
Optional interface board connector

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3. Setup
3-1. ConnectingtheInterfaceCabletothePC
3-1-1. ParallelInterfaceCable
Connect the parallel interface cable to a parallel port on your PC.
3-1-2. RS-232CInterfaceCable
Connect the RS-232C interface cable to a RS-232C port on your PC.
3-1-3. USBInterfaceCable
Connect the USB interface cable to a USB port on your PC.
Accessory:USBcable1.8MwithcoreTSP1(P/N:30729170)

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3-1-4. PoweredUSBInterfaceCable
To protect the printer from electromagnetic interference, afx the ferrite core that came with the optional PoweredUSB in-
terface board to the cable. Then, connect the cable to a PoweredUSB port on your PC.
Note: The optional PoweredUSB cable has been designed specically for this printer.
Other PoweredUSB cables may not meet the EMC technical standards.
Option:PoweredUSBcable1X8LNL1.2M(P/N:30729130)
Star-recommendedPCIcard:PCIto4PortPoweredUSBCard(Model:301-1150-01;manufacturer:Digi)
3-1-5. EthernetInterfaceCable
Connect the Ethernet cable to a USB port on your PC.
3.5 cm
(maximum)
Pull and cut

- 5 -
3-2. ConnectingtheInterfaceCabletothePrinter
Only a USB cable is provided. If you are using another type of cable, obtain a cable that meets the printer specications.
Because the appropriate interface cable differs depending on the system that you are connecting the printer to, contact your
dealer if you are unsure about what cable to use.
Beforeconnectingordisconnectinganinterfacecable,besuretoremovetheACadapter’spowercableplugfromthe
outlet.
CAUTION:Do not connect move than one at any given time.
3-2-1. ParallelInterfaceCable
You do not have to afx a ferrite core to a parallel interface cable.
To connect a parallel interface cable, follow the instructions given below.
(1) Make sure that the AC adapter’s power cable plug is not connected to the outlet.
(2) Connect the interface cable to the connector on the parallel interface board, and fasten the connector clasps.
Parallel interface cable

- 6 -
3-2-2. RS-232CInterfaceCable
You do not have to afx a ferrite core to an RS-232C interface cable.
To connect an RS-232C interface cable, follow the instructions given below.
(1) Make sure that the AC adapter’s power cable plug is not connected to the outlet.
(2) Connect the RS-232C interface cable to the connector on the RS-232C interface board, and tighten the left and right con-
nector screws.
3-2-3. USBInterfaceCable
You do not have to afx a ferrite core to a USB interface cable.
To connect a USB interface cable, follow the instructions given below.
Accessory:USBcable1.8MwithcoreTSP1(P/N:30729170)
(1) Make sure that the AC adapter’s power cable plug is not connected to the outlet.
(2) As shown in the gure, connect the USB interface cable to the USB interface connector.
RS-232C interface cable
USB interface cable

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(3) Pass the cable through the cable hook.
3-2-4. PoweredUSBInterfaceCable
CAUTION: The optional PoweredUSB cable has been designed specically for this printer.
Other PoweredUSB cables may not meet the EMC technical standards.
To protect the printer from electromagnetic interference, afx the ferrite core that came with the optional interface board to the
cable. To connect the cable, follow the instructions given below.
(1) Turn the power switch off.
(2) If the AC adapter is connected, remove the power cable plug from the outlet, and then remove the plug from the printer’s
power connector.
CAUTION:Do not connect the AC adapter while the PoweredUSB cable is connected. Doing so may result in mal-
function.
(3) Afx the included ferrite core to the PoweredUSB cable as shown in the gure.
Option:PoweredUSBcable1X8LNL1.2M(P/N:30729130)
(4) Pass the fastener through the ferrite core.
(5) Loop the fastener around the PoweredUSB interface cable, and lock it.
Use scissors to cut the excess part of the fastener.
Ferrite core
PoweredUSB cable
3.5 cm (maximum)
Pull and cut
DC
24V
Cable hook

- 8 -
(6) Connect the PoweredUSB interface cable to the connector on the PoweredUSB interface board.
3-2-5. EthernetInterfaceCable
(1) Make sure that the AC adapter’s power cable plug is not connected to the outlet.
(2) Connect the Ethernet interface cable to the connector on the Ethernet interface board.
gLink disconnection detection feature
e Ethernet interface model is equipped with a link disconnection detection feature.
If the printer is turned on when an Ethernet cable is not connected to it, the POWER and ERROR lamps are simultane-
ously turned on and o at 2-second intervals to indicate the disconnection.
Be sure to connect the Ethernet cable from a PC or hub to the printer, and then turn the printer on.
100/10BASE
SW
PoweredUSB
interface cable
Ethernet
interface cable

- 9 -
3-3. ConnectingtheACAdapter
Note: Before connecting or disconnecting the AC adapter, make sure that the printer and all the devices connected to it are
turned off.
Then remove the power cord plug from the outlet.
(1) Connect the AC adapter to the power cable.
Note:The optional AC adapter has been designed specically for this printer.
Other AC adapters may not meet the EMC technical standards.
Option: PS60A-24B1
(2) Connect the AC adapter to the connector on the printer.
(3) Insert the power cable plug into an AC outlet.
CAUTION
When disconnecting the cable, take hold of the cable connector to
pull it out. Releasing the lock makes it easy to disconnect the con-
nector.
Pulling the cable excessively could cause damage to the connector.

- 10 -
3-4. TurningthePowerOn
Connect the power cord according to the instructions in section 3-3, “Connecting the AC Adapter”.
Turn on the power switch on the front of the printer.
The POWER lamp on the control panel will light.
CAUTION
We recommend that you unplug the printer from the power outlet whenever you do not plan to use it for long periods.
Because of this, you should locate the printer so that the power outlet it is plugged into is nearby and easy to access.
When an Switch blind is afxed to the printer above the power switch, the ON/OFF marks of the power switch may be
hidden. If this occurs, remove the power cord from the outlet to turn the printer OFF.
3-5. AttachingtheSwitchCover
You do not have to attach the switch cover. Do so only if you need to.
Attaching the switch cover will:
• Prevent unintentional operation of the power switch.
• Prevent other people from easily operating the power switch.
Attach the switch cover as shown in the gure below.
You can turn the power switch on (I) and off (O) by inserting a ballpoint pen or an object with a pointed tip into the holes in
the switch cover.
CAUTION
We recommend that you unplug the printer from the power outlet whenever you do not plan to use it for long periods.
Because of this, you should locate the printer so that the power outlet it is plugged into is nearby and easy to access.
Power switch
Switch cover

- 11 -
3-6. ConnectingtoaPeripheralDevice
You can connect a peripheral device to the printer using a modular plug.
Follow the instructions given below. For details about the recommended type of modular plug, see chapter 17, “Peripheral
Drive Circuit”.
(1) Make sure that the AC adapter’s power cable plug is not connected to the outlet.
(2) Connect the end of the cable to the peripheral drive connector on the rear panel of the printer.
Connect the other end of the cable to the modular jack of the peripheral device.
CAUTION
Do not connect a telephone line into the peripheral drive connector. Failure to observe this may result in damage
to the printer.
Also, for safety purposes, do not connect wiring to the external drive connector if there is a chance it may carry
peripheral voltage.
100/10BASE
SW

PAIRRST
PAIR
RST
PAIR button
PAIR button
RST button
LED
< iOS > < Android >
Flashing green LED
3-7. Bluetooth Settings (For Bluetooth Interface Models only)
(2) After turning the printer's power switch on, press and hold the PAIR button on the rear interface of the printer for 5 seconds
or more, and then release it. The LED will ash green.
Pair the printer with the master device by following the procedure below.
Compatibility list: http://www.star-m.jp/prjump/000031.html
3-7-1. Pairing using SSP (Simple Secure Pairing) [Default]
(1) Working on the master device, tap [Settings] and set [Bluetooth] to ON.
<
LED
>
Indicates the status of the Bluetooth interface.
Green (on): Not connected.
Green (ashing): Ready to start pairing.
Blue (on): Connected.
Purple (ashing): Auto connection ON.
(3) Pairing will be possible for 60 seconds from when the LED begins ashing green. During this time, execute "Search for
devices" from the master device and tap the relevant device from the displayed list.
Device name: Star Micronics (default)
(4) In an iOS device, after pairing, the LED will automatically begin ashing blue, and the printer will be automatically con-
nected. In an Android device, the LED turns blue only while data is sent.
(5) Connect to the printer from the master device application and perform printing. If the printing is successful, the pairing
process has been completed.
- 12 -

Note: e printer performs various processes immediately aer connecting to or disconnecting from a master
device.
Please wait approximately 0.1 seconds aer connecting, and approximately 0.5 seconds aer disconnecting,
before beginning communications with the printer.
3-7-2. Pairing using PIN code
Enter the following information in the master device if it does not support SSP, or when otherwise necessary.
PIN: 1234 (default)
Device name: Star Micronics (default)
It is recommended that you change the PIN code for greater security.
For details regard changing the PIN code, please see the “Software Manual -Star Bluetooth Utility- ”.
3-7-3. Auto Connection Function (iOS only)
Each time the wireless connection is disconnected while communicating with upper-level iOS devices including iPad over
Bluetooth, it is necessary to move back to the Bluetooth setting screen in the upper-level iOS device and tap the desired
printer name again to build a connection. is is an iOS specication.
In order to save this labor, this printer is equipped with the Auto Connection function that automatically requests a con-
nection from an upper-level iOS device that was connected to the printer last time.
e default setting of this function may dier according to the printer model you are using.
Conrm the default settings for your printer, as well as the use examples for ON/OFF settings, and then make the settings
to match your purpose.
You can also check the current ON/OFF setting by performing self-printing.
< Conrmation procedure by self-printing >
(1) While the printer cover is closed, hold down the FEED button on the
operation panel, and then turn on the power switch.
(2) Self-printing starts and the settings for F/W version, DIP switch,
memory switch, and so on are printed.
Subsequently the interface information is printed and nally the
current ON/OFF settings are printed.
Note: If "Auto Connection function" is set to ON when using devices other than iOS, a Bluetooth communi-
cation with the printer may fail. To use devices other than iOS, such as the Android/Windows devices,
make sure you turn o the "Auto Connection" function before using the printer.
For information on how to set up this function, see "3-7-4. Setting up Auto Connection".
- 13 -

Auto Connection ON Auto Connection OFF
Reconnecting without changing
the master device
After the printer is turned on, it
automatically connects to the last
master device that was connected.
After turning on the printer, tap
this printer's name on the Blue-
tooth settings screen on the mas-
ter device.
Changing the connected master
device
Disconnect the Bluetooth connec-
tion in such a way as to turn OFF
the power to the upper-level de-
vice automatically connected.
Then, establish a pairing with a
desired master device.
After turning on the printer, es-
tablish a pairing with a desired
master device.
Example (recommended) When connecting directly to the
printer from one master device.
When using the printer with mul-
tiple master device.
See the table below for details of Auto Connection setting.
- 14 -