Star Micronics TSP2000 Series User manual

THERMAL PRINTER
TSP2000 SERIES
USER’S MANUAL
MODE D’EMPLOI
BEDIENUNGSANLEITUNG
MANUALE DI ISTRUZIONI

Federal Communications Commission
Radio Frequency Interference
Statement
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to correct
the interference at his own expense.
For compliance with the Federal Noise Interference Standard, this equipment requires a
shielded cable.
This statement will be applied only for the printers marketed in U.S.A.
Statement of
The Canadian Department of Communications
Radio Interference Regulations
This digital apparatus does not exceed the Class A limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations of the Canadian Department
of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le
brouillage radioélectrique édicté par le ministère des Communications du Canada.
The above statement applies only to printers marketed in Canada.
CE
Manufacturer’s Declaration of Conformity
EC Council Directive 89/336/EEC of 3 May 1989
This product, has been designed and manufactured in accordance with the International
Standards EN 50081-1/01.92 and EN 50082-1/01.92, following the provisions of the
ElectroMagneticCompatibilityDirectiveoftheEuropeanCommunitiesasofMay1989.
EC Council Directive 73/23/EEC and 93/68/EEC of 22 July 1993
This product, has been designed and manufactured in accordance with the International
Standards EN 60950, following the provisions of the Low Voltage Directive of the
European Communities as of July 1993.
The above statement applies only to printers marketed in EU.
Trademark acknowledgments
TSP2000: Star Micronics Co., Ltd.
ESC/POS: Seiko Epson Corporation
Notice
•All rights reserved. Reproduction of any part of this manual in any form whatsoever,
without STAR’s express permission is forbidden.
•The contents of this manual are subject to change without notice.
•All efforts have been made to ensure the accuracy of the contents of this manual at the
time of going to press. However, should any errors be detected, STAR would greatly
appreciate being informed of them.
•The above notwithstanding, STAR can assume no responsibility for any errors in this
manual.
©Copyright 2000 Star Micronics Co., LTD.

TABLE OF CONTENTS
1. Parts Identification and Nomenclature .........................................................1
2. Consumable Parts and AC Adapter ..............................................................3
3. Connecting Cables and AC Adapter..............................................................4
3-1. Interface Cable .......................................................................................4
3-2. Connecting to a Peripheral Unit.............................................................6
3-3. Connecting the Optional AC Adapter....................................................8
3-4. Turning Power On .................................................................................9
4. Control Panel .................................................................................................10
4-1. PAPER FEED Switch ..........................................................................10
4-2. POWER LED (green LED) .................................................................10
4-3. ERROR LED (red LED)......................................................................10
5. Loading Paper................................................................................................11
5-1. Loading New Roll Paper......................................................................11
5-2. Removing Remaining Paper ................................................................13
6. Near-end Sensor.............................................................................................14
7. Preventing and Clearing Paper Jams ..........................................................16
7-1. Preventing Paper Jams .........................................................................16
7-2. Removing Paper Jam ...........................................................................16
7-3. Releasing a Locked Cutter ...................................................................17
8. Test Print Method..........................................................................................19
8-1. Producing a Test Print..........................................................................19
8-2. Hexadecimal Dump .............................................................................19
9. Periodical Cleaning .......................................................................................20
9-1. Cleaning the Thermal Head .................................................................20
9-2. Cleaning the Paper Holder ...................................................................20
Appendix A: Specifications...............................................................................87
A-1. General Specifications .........................................................................87
A-2. Print Specifications ..............................................................................88
A-3. Auto Cutter Specifications ...................................................................88
A-4. Interface ...............................................................................................88
A-5. Power Supply .......................................................................................88
A-6. Environmental Requirements...............................................................89
A-7. Reliability.............................................................................................89
Appendix B: Dip Switch Setting.......................................................................90
B-1. Serial Interface Type............................................................................91
B-2. Parallel Interface Type .........................................................................92
Appendix C: Parallel Interface ........................................................................93
C-1. Table of Connection Signals for Each Mode .......................................93
C-2. Function for Compatibility Mode ........................................................95
ENGLISH

Appendix D: Serial Interface............................................................................96
D-1. RS-232C Connector .............................................................................96
D-2. Cable Connections ...............................................................................97
D-3. Electrical Characteristics .....................................................................97
Appendix E: Periheral Unit Drive Circuit ......................................................98
E-1. Peripheral Drive Connector .................................................................98
Please access the following URL
http://www.star-micronics.co.jp/service/sp_sup_e.htm
for the lastest revision of the manual.
ENGLISH
ENGLISH

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1. Parts Identification and Nomenclature
Roll paper User’s manual
Printer cover
Open this cover to
load or replace paper.
Lever
Pull this lever
in the
direction of
the arrow to
open the
printer cover.
Switch
Used to turn on/off
power to the printer.
Control panel
Features LED indica-
tors to indicate printer
status and switches to
operate the printer.
Power connector
For connection of
the AC adapter.
Never unplug the
AC adapter while
the printer is on.
Peripheral drive connector
Connects to peripheral
units such as cash
drawers, etc.
Do not connect this to a
telephone.
Interface connector
For connection to a
host computer.
Ferrite Cores Fasteners

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Choosing a place for the printer
Before actually unpacking the printer, you should take a few minutes to
think about where you plan to use it. Remember the following points
when doing this.
✓Choose a firm, level surface where the printer will not be exposed to
vibration.
✓The power outlet you plan to connect to for power should be nearby
and unobstructed.
✓Make sure that the printer is close enough to your host computer for
you to connect the two.
✓Make sure that the printer is not exposed to direct sunlight.
✓Makesurethattheprinteriswellawayfromheatersandothersources
of extreme heat.
✓Make sure that the surrounding area is clean, dry, and free of dust.
✓Make sure that the printer is connected to a reliable power outlet. It
should not be on the same electric circuit as copiers, refrigerators, or
other appliances that cause power spikes.
✓Make sure that the room where you are using the printer is not too
humid.

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2. Consumable Parts and AC Adapter
When consumable parts have run out, use those specified in the table below.
Make sure that the AC adapter specified in the table is used.
Use of consumable parts or AC adapter which are not specified in the table may
result in damage to the printer, fire or electric shock.
Parts Name Specifications
Roll paper Thermal paper
Thickness: 0.06 to 0.08 mm
Width: 80 mm
Outer roll diameter: ø90 mm or less
Core outer diameter: ø18 mm
Core inner diameter: ø12 ±0.5 mm
Recommended paper (normal type paper)
TF50KS-E2C (Nippon Paper Industries)
P220AG (Mitsubishi Paper Mills Limited)
Recommended paper (medium image stability paper)
PD-160R-N (Oji Paper Co., Ltd.)
Recommended paper (high image stability paper)
AFP235 (Mitsubishi Paper Mills Limited)
AC adapter (Option) Input: 100 to 240 V AC, 50-60 Hz
UP06021240 Output: 24 V DC±5 %, 2.5 A
Important!
AccessthefollowingURLfortheinformationoftherecommendedpaper.
http://www.star-micronics.co.jp/
0
- 1.0
+0.5
0

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3. Connecting Cables and AC Adapter
3-1. Interface Cable
3-1-1. Ferrite Core Installation
(1)Affixthelargerferritecoreontothe
cable as shown in the illustration
below.
(2)Pass the fastener through the ferrite
core.
(3)Loop the fastener around the cable
and lock it. Use scissors to cut off
any excess.
Ferrite core (27 mm wide)
Interface cable
5 cm
maximum
Fastener
Pull and cut

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3-1-2. Connecting the Interface Cable
Note: Before connecting/disconnecting the interface cable, make sure that
power to the printer and all the devices connected to the printer is
turned off. Also make sure the power cable plug is disconnected from
the AC outlet.
(1)Connect the interface cable to the connector on the rear panel of the printer.
(2)In the case of a serial interface, tighten the connector screws. In the case of a
parallel interface, fasten the connector clasps.
Serial interface cable
Parallel interface cable

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3-2. Connecting to a Peripheral Unit
You can connect a peripheral unit to the printer using a modular plug. The
followingdescribeshowtoinstalltheferritecoreandmaketheactualconnection.
See “Modular plug” on page 98 for details about the type of modular plug that is
required. Note that this printer does not come with a modular plug or wire, so it
is up to you to obtain one that suits your needs.
Important!
Make sure that the printer is turned off and unplugged from the AC outlet and
that the computer is turned off before making connections.
(1)Affix the smaller ferrite core onto
the modular wire as shown in the
illustration below.
Ferrite core (17.5 mm wide)
Connector
cable
One loop

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(2)Pass the fastener through the ferrite
core.
(3)Loop the fastener around the cable
and lock it. Use scissors to cut off
any excess.
(4)Plug one end of the modular cable
into the modular jack of the periph-
eral.
(5)Remove the modular jack cover
fromthebackoftheprinterandplug
the other end of the modular cable
into the jack of the printer.
Note: Before connecting/disconnecting the peripheral drive cable, make
sure that power to the printer and all the devices connected to the
printer is turned off. Also make sure the power cable plug is discon-
nected from the AC outlet.
(1)Connect the peripheral drive cable to the connector on the rear panel of the
printer.
Pull and cut
5 cm
maximum
Fastener
,,,
,,,

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3-3. Connecting the Optional AC Adapter
Note: Before connecting/disconnecting the AC adapter, make sure that
power to the printer and all the devices connected to the printer is
turned off. Also make sure the power cable plug is disconnected from
the AC outlet.
(1)Connect the AC adapter to the power cable.
Note: Use only the standard AC adapter and power cable.
(2)Connect AC adapter to the connector on the printer.
(3)Insert the power cable plug into an AC outlet.

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Power switch
3-4. Turning Power On
Make sure that the AC adapter has been connected as described in 3-3.
(1)Set the power switch located on the front of the printer to on.
The POWER lamp on the control panel will light up.
Important!
We recommend that you unplug the printer from the power outlet
whenever you do not plan to use it for long periods. Because of this, you
should locate the printer so that the power outlet it is plugged into is
nearby and easy to access.

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4. Control Panel
4-1. PAPER FEED Switch
Each time this switch is pressed, the paper feeds on line. When it is kept
depressed, the paper feeds continuously.
Note: This switch will be ineffective if no paper is loaded.
4-2. POWER LED (green LED)
This LED lights up when the power switch is set to on and power is supplied to
the printer.
4-3. ERROR LED (red LED)
This LED lights up or blinks when any of the following errors occurs.
Error LED flashing pattern Error description
Light on Printer cover is open
Light flashing Paper has run out
Light on Paper is about to run out
Light flashing
Light on Abnormal head temperature (90°C)
Light flashing Malfunction in head connection
Light on Automatic cutter error
Light flashing
Paper feed switch
POWER ERROR FEED
Power LED (green)
Error LED (red)

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5. Loading Paper
5-1. Loading New Roll Paper
(1)Pull the lever toward you to open the printer cover.
Note: Makesurethattheleverispulleduntilitstopsatthestopper.Ifthelever
is not pulled up to the stopper, the printer cover may not open.
(2)Peel the adhesive end off the paper.
Note: Make sure that the entire adhesive area is removed, since no printing
can be performed on that area.
(3)Position the paper in the direction as shown below and place it into the paper
holder gently.
Note 1: Make sure that the paper is not deformed. If a roll paper like those
shown below is used, a malfunction may result.
Note 2: If the paper sags as shown below after it has been loaded into the
paper holder, make the paper taut.
Paper holder

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(4)Make sure that the paper is positioned straight, then close the printer cover
gently.
Note 1: Make sure that the paper is positioned straight. If the printer cover
is closed with the paper skewed as shown below, a paper jam may
result.
Note 2: Lock the printer cover by pressing on the center of the cover
(indicated by an arrow in the figure below). If any part of the cover
other than the center is pressed, the cover may not be locked
properly. This may sometimes disables printing.
Paper

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(5)If thepower switchis setto OFF,set it toON toturn onthe printer.Make sure
that the ERROR LED is not lit.
Note: WhiletheERRORLEDislit,theprinterwillnotacceptanycommands
suchastheprintcommand,somakesurethattheprintercoverislocked
properly.
(6)Once the printer cover is locked, the paper end will be ejected and the end cut
off automatically.
5-2. Removing Remaining Paper
(1)Pull the lever toward you to open the printer cover.
Note: Makesurethattheleverispulleduntilitstopsatthestopper.Ifthelever
is not pulled up to the stopper, the printer cover may not open.
(2)Remove the remaining paper.

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6. Near-end Sensor
This printer is equipped with a sensor that detects when a roll of paper is near the
end. Read the following if you are going to use this sensor.
(1)Pull the lever in the direction indicated on it, and then open the printer cover.
(2)Loosen the two sensor fixing screws.
(3)Slide the sensor unit up or down, and then adequately tighten its screws.
Thefollowingtableshows the diameterof thepaper that wouldremain onthe
roll in order for the sensor, installed at the specified sensor fixing screw
position, to detect it.
Sensor fixing screws
(Level 1)
ø18 mm
ø12 mm
Roll paper core A
A

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(4)Insert the paper roll, and check that the sensor correctly detects that the paper
roll is about to run out.
Error LED LED goes out when there is paper.
LED flashes when the paper is about to run out.
Diameter of remaining paper A Screw position
Approx. ø22 mm Level 1 (bottom)
Approx. ø26 mm Level 2 (top)
Cautions
1) The factory setting is level 1.
2) Always use a paper roll with a core that has an inside diameter of 12 mm and
an outside diameter of 18 mm in order to ensure proper detection of the
remaining paper amount.

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7. Preventing and Clearing Paper Jams
7-1. Preventing Paper Jams
The paper should not be touched during ejection and before it is cut.
Pressingorpullingthepaperduringejectionmaycauseapaperjam,papercutting
failure or line feed failure. Do not open the printer cover during cutting.
7-2. Removing Paper Jam
If a paper jam occurs, clear it as described below.
(1)Set the power switch to off to turn off power to the printer.
(2)Pull the lever toward you to open the printer cover.
Note: Makesurethattheleverispulleduntilitstopsatthestopper.Ifthelever
is not pulled up to the stopper, the printer cover may not open.
(3)Remove the jammed paper.
Note: Takecarenottodamagetheprinterwhenremovingthejammedpaper.
Since it is easy to damage the thermal head in particular, take care not
to touch it.