Star2Star Poly VVXD230 Instruction manual

Copyright 2019, Star2Star Communicaons, LLC. Star2Star and StarSystem are
registered trademarks of Star2Star Communicaons.
Poly is a trademark of Plantronics, Inc.
V 1.01 12-10-19
This guide describes the basic features and operaon of
the Poly model VVXD230 cordless telephone. For more
informaon including a video tutorial, please visit the
Star2Star Knowledge Base at knowledge.star2star.com
Note that these instrucons cover the operaon of this
phone on both the StarCloud and StarCloud+ Systems.
Poly VVXD230 DECT Cordless Telephone
Quick User Guide
Introducon:
The VVX D230 DECT IP Phone is an IP based cordless phone
that you can use to manage calls to your line at any me
while you’re away from your desk.
Overview of Your Phone:
The VVXD230 consists of a base unit (shown at le) and
one or more handsets. A single base unit can connect up to
8 handsets.
The base staon acts as a charger
for one phone. Addional
handsets are supplied with their
own charger.
Each handset has its own exten-
sion number and each operates
independently of the others.
The handset has an earpiece at
the top, just below the Poly logo.
The microphone is at the opposite
end, just above the boom of the
phone.
A large color display shows the
phone’s status; when the phone
is idle, it will display the date and
me along with the extension
number. Icons at the top le and
top right show the phone’s signal
and baery status. A number next
to the baery icon idenes the
handset.
Two buons immediately below
the display are used as mul-
purpose “so” keys. A 4-way
keypad with a center “OK” buon
is used to navigate the phone’s menu system.
The Green phone icon is used to place a call, and the
red phone icon disconnects a call.
Registering the Handsets:
Each base unit can connect up to 8 handsets. Before you
can use a handset, it must be registered with the base
unit. This process takes only a few seconds, and it only
needs to be done once. To register a new handset, follow
these steps:
1. Press and hold the FIND buon on the base staon
for 5 or more seconds.
2. On the wireless handset, go to Menu > Sengs >
Registraon.
3. Select Register.
4. When the handset nds the base staon, it asks you
to register to it.
5. Select Yes.
When the registraon is successful, the screen will
display a message.
To Make a Call:
Enter the desired number on the keypad and press
the green call buon. You can also place a call
by entering the number on the keypad rst, and then
pressing the call buon.
To make a call using the built-in speakerphone, place the
call as described above, and then press the speaker key
at the boom le of the keypad. The speaker icon will
glow green when the speaker is in use. The speaker is
located on the rear of the phone.
Answering Incoming Calls:
Press the green Call key or the speaker icon while
the phone is ringing.
Adjusng the Volume:
Press the Up and Down arrows on the 4-way keypad
during a call to adjust the earpiece volume. To ajdust
the speakerphone volume, press up or down while the
speakerphone is in use.
To adjust the ringer volume, press the Up or Down ar-
rows while the phone is idle.

Ending a Call:
Press the red End Call buon.
Conference Calling:
You can make a conference call with yourself and two
other pares.
To Start a Conference Call:
1. Call the rst party, then press the New Call so key.
2. Enter the second party’s number, then press Dial.
3. When the third person answers, press Opons >
Conference.
To Split a Conference Call:
When you split a conference into two calls, both calls
go on hold, then you can choose which call to make
the acve call.
1. During a conference call, press Split.
2. Select which call you want to resume.
To Join Calls into a Conference Call:
When you have an acve call and a held call on the
wireless handset, you can join the two calls to make a
conference call.
1. With one acve call and one held call, press
Opons.
2. Go to Conference, then press Select.
This establishes a conference call.
Ending the Conference:
To end the conference call, press the red end call
buon. Note that hanging up does not disconnect the
other pares
Switching Between Calls:
You can switch between two calls when you have at
least one acve call and one held call on the wireless
handset.
With one acve call and a held call, press Swap.
Transferring Incoming Calls:
There are two methods you can use to transfer a call to
another phone:
• A Blind Transfer sends a call directly and
immediately to another party without consulng.
• An Aended Transfer allows you to speak with the
desnaon phone before transferring the call
To perform a blind transfer:
1. During a call, press Opons, then select Blind
Transfer.
2. Enter a number or select a contact from a directory
or the recent calls list.
3. Press Transfer.
The call is transferred when the contact answers the call.
To perform an Aended Transfer:
1. During a call, press Opons, then select Transfer.
2. Enter a number or select a contact from a directory
or the recent calls list.
3. Press the Call so key, the Call buon, or the OK
buon.
4. Talk with your contact, then press Transfer again to
complete the transfer.
Note that you can transfer calls to any number, including
internal and external phone numbers.
Mung a Call:
You can disable the phone’s microphone to consult
privately with others in the room while listening to the
other party on the phone through the speaker or the
handset.
To mute the call, press the mute icon at the boom right
of the keypad. The buon will turn red to indicate that
the microphone is muted. Press mute again to resume
the call.
Call Forwarding & Do Not Disturb (DND)
You can set your phone to automacally forward
incoming calls automacally another desnaon. You
can also have incoming calls rejected (Do Not Disturb).
To enable call forwarding:
1. Press the Menu sokey, and select Call Forwarding
from the list of menu items
2. Select the line to forward (in most cases, there will
only be one line) and press the Select sokey
3. Select “Always” and press OK
4. Enter the desired number to forward the calls to,
and press the Save sokey
5. Repeat these steps and uncheck “the “Always”
selecon to turn forwarding o
To congure the Do Not Disturb mode:
1. Press the Menu sokey and select “DND” from the
menu list.
2. Select the line to enable and press OK
3. While DND is enabled, the line icon on your phone
will display a “no” icon below the icon.
4. To disable DND, repeat these steps and un-check
the line. Press OK to save the seng.
Changing the Ring Tone:
You can set the ring type for external and internal calls.
External calls are any incoming calls from outside your
network. You can set a ring type to disnguish these
calls from internal calls.
To set the ring type for external calls:
Go to Menu > Preferences > Ring Type.
5. Select External or Internal Calls, and choose a ring
type.
6. A sample of the ring type plays as you scroll through
the list.
Voicemail Messages:
To access and listen to voicemail messages:
Press Menu, then select Messages.
7. Select the Message Center.
8. The voicemail system will prompt you for your
password.
1. prompt you to enter your
voicemail password.