StarTech.com SV565HDIP User manual

Manual Revision: 10/03/2019
User Manual
For the latest information and specications visit
www.startech.com/SV565HDIP
HDMI® KVM Over IP Extender | 4K 30Hz | 328
ft. (100 m)
Actual product may vary from photos
SKU#: SV565HDIP

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Compliance Statements
FCC Compliance Statement
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment o and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit dierent from that to
which the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help
Use of Trademarks, Registered Trademarks, and other
Protected Names and Symbols
This manual may make reference to trademarks, registered trademarks, and
other protected names and/or symbols of third-party companies not related in
any way to StarTech.com. Where they occur these references are for illustrative
purposes only and do not represent an endorsement of a product or service
by StarTech.com, or an endorsement of the product(s) to which this manual
applies by the third-party company in question. Regardless of any direct
acknowledgement elsewhere in the body of this document, StarTech.com
hereby acknowledges that all trademarks, registered trademarks, service marks,
and other protected names and/or symbols contained in this manual and
related documents are the property of their respective holders.

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Safety Statements
Safety Measures
• Wiring terminations should not be made with the product and/or electric
lines under power.
• Product installation and/or mounting should be completed by a certied
professional as per the local safety and building code guidelines.
• Cables (including power and charging cables) should be placed and routed
to avoid creating electric, tripping or safety hazards.
Mesures de sécurité
• Les terminaisons de câblâge ne doivent pas être eectuées lorsque le produit
et/ou les câbles électriques sont sous tension.
• L’installation et/ou le montage du produit doit être réalisé par un
professionnel certié et dans le respect des normes locales et du code de
construction local.
• Les câbles (y compris les câbles d’alimentation et de chargement) doivent
être placés et acheminés de façon à éviter tout risque électrique, de chute ou
de sécurité
安全対策
• 電源が入っている状態の製品または電線の終端処理を行わないでくださ
い。
• 製品の設置やマウントは、使用地域の安全ガイドラインおよび建築基準に
従い、有資格の専門業者が行うようにしてください。
• ケーブル（電源ケーブルと充電ケーブルを含む）は、適切な配置と引き回し
を行い、電気障害やつまづきの危険性など、安全上のリスクを回避するよう
にしてください。
Misure di sicurezza
• I terminiali dei li elettrici non devono essere realizzate con il prodotto e/o le
linee elettriche sotto tensione.
• L’installazione e/o il montaggio dei prodotti devono essere eseguiti da un
tecnico professionale certicato che conosca le linee guida locali sulle norme
edilizie e sulla sicurezza.
• I cavi (inclusi i cavi di alimentazione e di ricarica) devono essere posizionati
e stesi in modo da evitare pericoli di inciampo, rischi di scosse elettriche o
pericoli per la sicurezza.

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Säkerhetsåtgärder
• Montering av kabelavslutningar får inte göras när produkten och/eller
elledningarna är strömförda.
• Installation och/eller montering får endast göras av behöriga yrkespersoner
och enligt gällande lokala förordningar för säkerhet och byggnormer.
• Kablar (inklusive elkablar och laddningskablar) ska dras och placeras på så
sätt att risk för snubblingsolyckor och andra olyckor kan undvikas.
Warning Statements
• Make sure to assemble this product according to the instructions. Failure to
do so might result in personal injury or property damage.
• Never use this product if parts are missing or damaged.

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Table of Contents
Compliance Statements........................................................................1
Safety Statements..................................................................................2
Warning Statements..............................................................................3
Product Diagram....................................................................................6
Transmitter Front....................................................................................................................................... 6
Transmitter Back........................................................................................................................................ 7
Receiver Front............................................................................................................................................. 8
Receiver Back.............................................................................................................................................. 9
Product Information..............................................................................10
Package Contents ..................................................................................................................................... 10
Requirements ............................................................................................................................................. 10
Rotary Dip Switch...................................................................................11
Changing the Rotary Dip Switch Channel ....................................................................................... 11
Setting the Rotary Switch When Using a Video Wall.................................................................... 12
Installation ..............................................................................................12
Point to Point .............................................................................................................................................. 12
LAN Connection ........................................................................................................................................ 13
Optional Installation..............................................................................14
Installing the Rubber Feet...................................................................................................................... 14
Connecting a Microphone..................................................................................................................... 14
Connectivity Diagrams..........................................................................15

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Operation ................................................................................................16
Push button Controls............................................................................................................................... 16
LED Indicators.........................................................................................18
System Conguration............................................................................19
Locating the IP Address for the Transmitter and/or Receiver ................................................... 19
Accessing System Conguration......................................................................................................... 19
Checking Version Information.............................................................................................................. 20
Updating the Firmware........................................................................................................................... 21
Resetting the Transmitter and/or Receiver to Factory Default Settings................................ 23
Rebooting the Transmitter and/or Receiver.................................................................................... 25
EDID Settings (Receiver Only)............................................................................................................... 26
Entering a Console API Command...................................................................................................... 28
Viewing Statistics ..................................................................................................................................... 30
Basic Video Wall Conguration ........................................................................................................... 31
Advanced Video Wall Conguration .................................................................................................. 34
Setting an IP Address............................................................................................................................... 38
Changing Casting Mode......................................................................................................................... 40
Conguring Video Over IP ..................................................................................................................... 42
Conguring USB Over IP......................................................................................................................... 44
Conguring Serial Over IP...................................................................................................................... 46
Frequency Asked Questions (FAQ) ......................................................48

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Product Diagram
Transmitter Front
1F2 Button
2F1 Button
3IR In Connector
4Mic Out Port
5Rotary Dip Switch Serial Port 2
6Serial Port 1
7Serial Port 2
8IR Out Connector
123 4
5678

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Transmitter Back
1Network Status LED
2RJ45 Port
3HDMI Lock Screw
4Audio Embed Switch
5Power Port
6Reset Button
7HDMI Port
83.5 mm Audio Port
9USB-B Port
1 2 3 4
56 7 8 9

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Receiver Front
1F2 Button 7Rotary DIP Switch
2F1 Button 8Serial Port 1
3IR IN Connector 9Serial Port 2
4Microphone In
Port
10 IR OUT Connector
5USB-A Port 11 Resolution Switch
6USB-A Port
1 2 3 4
5 6 7 8 9 10 11

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Receiver Back
1Network Status
LED
6Recessed Reset
Button
2RJ45 Port 7HDMI Port
3HDMI Lock Screw 83.5 mm Audio Port
4USB-A Port 9USB-A Port
5Power Port
12 3 4
5678 9

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Product Information
Package Contents
• Transmitter x 1
• Receiver x 1
• Universal Power Adapter (NA, JP, EU, UK, AU/NZ) x 2
• Mounting Kits x 2
• CAT5e Cables x 2
• D89 Serial Adapters x 2
• RJ11 Serial Cables x 2
• HDMI Cable (1 m) x 1
• Mini USB-B to USB-A Cable (1.5 m) x 1
• Rubber Feet x 8
• Plastic Screwdriver x 1
• Quick-Start Guide x 1
Requirements
For the latest requirements, visit www.startech.com/SV565HDIP.
• Video Source Device
• HDCP 2.2 compliant monitors with HDMI interface
• Display Device
• HDCP compliant
Note: All connected output displays must be HDCP compli-
ant, when the video sources are HDCP compliant. The Video
Source Signal will drop if the system detects non HDCP
Display Devices, when an HDCP Video Source.

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• Cables
• CAT5/5e/ 6 UTP cable (EIA/TIA 568B industry standard
compliant)
• USB Keyboard
• USB Mouse
• Host Computer or KVM Switch
Rotary Dip Switch
The Rotary Dip Switch is located on the front of the
Transmitter and Receiver.
Rotary Dip Switch
If you are adding additional Transmitters/Receivers they all
need to be set to the same Rotary DIP Switch channel.
Note: By default the Rotary Dip Switch on the Transmitter
and Receiver is set to channel 0.
Changing the Rotary Dip Switch Channel
• On the Transmitter and Receiver, insert a Flathead
Screwdriver into the Rotary Dip Switch Slot and adjust the
Rotary Dip Switch to the desired channel.
Note: Set the Transmitter and Receiver to the same Ro-
tary Dip Switch channel.

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Setting the Rotary Switch When Using a Video Wall
• When using a video wall setup all the units within the setup
(Transmitter and Receiver) need to have the Rotary Dip
Switch set to an individual setting, to prevent interference.
Note: The maximum screen conguration that you can have
while using the Video Wall function is 9 x 9.
Installation
Point to Point
Transmitter
1. Connect an HDMI Cable to the HDMI Port on the
Transmitter and connect the other end to an HDMI port on
the Video Source Device.
2. Connect a USB-B Connect on the USB-B to USB-A Cable to
the USB-B Port on the Transmitter and connect the USB-A
Connector on the USB-B to USB-A Cable to a USB-A port on
the Host Computer or KVM Switch.
3. Connect a CAT5e/6 Cable to the RJ45 Port on the
Transmitter and connect the other end to the RJ45 Port on
the Receiver.
4. Connect the Universal Power Adapter to the Power Port
on the Transmitter and the other end into an AC Electrical
Outlet.
Receiver
1. Connect a USB Device (Keyboard and/or Mouse) to the
USB-A Ports (2) on the Receiver.

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2. Connect an HDMI Cable to the HDMI Port on the Receiver
and connect the other end to an HDMI port on the Display
Device.
3. Connect the Universal Power Adapter to the Power Port
on the Transmitter and the other end into an AC Electrical
Outlet.
LAN Connection
• When using a LAN Connection connect the Transmitter
and Receiver the same you would when connection point
to point. However, instead of connecting the Transmitter to
the Receiver you would connect both the Transmitter and
Receiver to a LAN Device (switch, router, etc.) using a CAT
5e/6 Cable.
• When using a LAN connection you must manually assign an
IP Address to the Transmitter and Receiver. See Accessing
System Conguration and the Setting an IP Address sections
for further information.
Note: Your router must support IGMP snooping and Jumbo
Frames. Please refer to your network switch or router docu-
mentation to ensure IGMP snooping and Jumbo Frames are
supported and enabled.

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Optional Installation
Installing the Rubber Feet
1. Remove the Rubber Feet from the Adhesive Strip.
2. Align each of the Rubber Feet on the back of the Charging
Hub, close to each of the four corners.
3. Remove the adhesive backing and apply the Rubber Feet in
the desired positions.
Connecting a Microphone
Note: A Microphone can only be connected when the
Transmitter and Receiver are set to uni-cast casting mode.
See the Changing Casting Mode section fro further informa-
tion.
1. Connect the Microphone Cable to the Microphone In Port
on the Receiver.
2. Connect a 3.5 Audio Cable to the Microphone Out Port on
the Transmitter and the other end to the Audio Input Port
on the Audio Device.

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Connectivity Diagrams
Point-to-Point Application
SV565HDIP
Tx Rx
Computer
OR
CAT. 5e/6 USB
USB
HDMI
SV565HDIP
Computer Computer Computer Computer
KVM
Computer
LAN Application
SV565HDIP 
LAN
Tx Rx
Computer
OR
CAT. 5e/6CAT. 5e/6
USB
USB
HDMI
SV565HDIP
Computer Computer Computer Computer
KVM

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Operation
Push button Controls
Link and Unlink Video
• Push the F1 Button on either the Transmitter or the
Receiver, to link and unlink video.
Reset the Transmitter or Receiver to Default Settings
1. Power o the unit.
2. Press and hold the F1 Button.
3. While still holding the F1 Button, power the unit back on.
4. Hold the F1 Button for 17 seconds (the power/link LED will
ash green and blue).
5. Power cycle the unit to complete the reset.
Change from Graphic Mode to Video Mode
• Push the F2 Button once on either the Transmitter or
Receiver, to switch from Graphic Mode (default) to Video
Mode.
Selecting Anti Dither Adjustment Mode
Note: By default the Anti Dither Adjustment Mode is set to
o.
1. Push and hold the F2 Button for 3 seconds on either
the Transmitter or Receiver, to switch to Anti Dither
Adjustment Mode Level 1.
2. Push and hold the F2 Button for a second time will change
from Level 1 to Level 2.

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3. Push and hold the F2 Button for a third time to turn Anti
Dither Adjustment Mode o.
Copying EDID Settings
EDID settings can only be copied from the Receiver, using the
push buttons.
1. Power o the Receiver.
2. Press and hold the F2 Button.
3. While still holding the F2 Button, power the Receiver back
on
4. Hold the F2 Button for 12 seconds (the network status LED
will ash yellow).
Rebooting the System
• Push the Reset Button once on either the Transmitter
or Receiver, to reboot the system. (The system can also
be rebooted using the Web Interface, see Rebooting the
Transmitter and/or Receiver section).

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LED Indicators
The Transmitter and Receiver both have two LED Indicators.
The Network Indicator is located next to the RJ45 Port and the
Power/Link LED Indicator is located on the top of the units.
LED Function
Transmitter/Receiver
Network Flashing: Indicates the
system is connecting to a
network
O: Indicates abnormal
connection
Power/Link Solid Green: Indicates that
the Transmitter and Receiver
are not linked.
Solid Blue: Indicates that the
Transmitter and Receiver are
linked.
Flashing Green and Blue:
Indicates that the Transmitter
and Receiver are linked but
there is no video source.

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System Conguration
Locating the IP Address for the
Transmitter and/or Receiver
1. Press the F1 button on the Receiver.
2. The IP Address information will appear on the On Screen
Display (OSD) on the connected Display Device:
• Local IP = The Receiver’s IP Address.
• Remote IP = The Transmitter’s IP Address.
Locating the IP Address
Accessing System Conguration
1. Navigate to a web browser and enter either the
Transmitter’s or Receiver’s IP Address in the address bar.
2. Press the Enter key.