Stelpro Stw series User manual

INSSTW0208

“STW” series

Towel warmer

www.stelpro.com

For further information or to consult this guide on line, please visit our Web site.

This unit complies with

the CSA standards

User’s guide

INSSTW0208

Before installing and operating this product, the user and/or installer must read, understand and follow these instructions and keep them handy

for future reference. If these instructions are not followed, the warranty will be considered null and void and the manufacturer deems no further

responsibility for this product.

This product must be installed by a qualified person and connected by a certified electrician, according to the electrical and building

codes effective in your region.

The following instructions must be adhered to in order to avoid personal injuries or property damages, serious injuries and potentially fatal

electric shocks.

Protect the heating unit with the appropriate circuit breaker or fuse, in accordance with the nameplate.

Make sure the line voltage (volts) is consistent with that indicated on the unit’s nameplate.

This unit must be grounded.

Switch off the power at the circuit breaker/fuse before installing and repairing the unit.

Make sure the unit is appropriate for the intended use (if needed, refer to the product catalog or a representative).

Do not install the unit where objects or pieces of furniture could be heat damaged.

Respect distances and positions indicated in the installation section

If the installer or the user modifies the unit, he will be held responsible for any damage resulting from this modification, and the CSA certification

could be void.

This unit must be installed at no less than 60 cm from a water source such as, but not limited to, showers, bathtubs, sinks, toilets, etc. and

must be protected from splashes. Do not use it if any part has been immersed. Moreover, do not turn it on or off when standing in water or if

your hands are wet.

When mounting the unit, make sure that the anchorage used can support the total weight of the unit with the mounting brackets.

When cutting or drilling into a wall, do not damage electrical wiring and other hidden utilities.

Never position the unit directly below or above an electrical outlet.

Do not install this product on walls made of synthetic material such as, but not limited to, carpet and wallpaper.

Because this unit is hot when in use, it may pose risks even in normal operation. Therefore, be careful and responsible when using it. To avoid

burns, do not let bare skin touch hot surfaces. The unit must cool down for few minutes since it will stay warm for some time after shut-down.

This unit must be installed at least 4 in. (10 cm) from the ceiling and adjacent walls. Moreover, the distance between the floor and the lower

towel bar must be at least 23,6 in. (60 cm). Failure to comply with this warning could lead to a fire. Some materials are more heat-sensitive

than others, so make sure those near the unit can withstand heat.

Do not totally or partially cover the product by hanging towels or objects directly on the plastic structure instead of on the rails.

This unit has hot and arcing or sparking parts inside. It is not designed to be used or stored in wet areas or areas containing flammable liquids,

combustible materials or corrosive, abrasive, chemical, explosive and flammable substances such as, but not limited to, gasoline, paint, chlorine

and cleaning products. Never dry fabrics or tissues soaked or spotted with combustible products.

The thermal protection activation indicates that the unit has been subjected to abnormal operating conditions. If the thermal protection remains

activated or activates and deactivates repeatedly, it is recommended that a qualified electrician or a certified repair centre examine the unit in

order to make sure it is not damaged. (Refer to the limited warranty)

If the unit is damaged or defective, cut off power supply at circuit breaker and call a certified repair centre. (Refer to the limited warranty)

WARNING WARNING WARNING WARNING

INSSTW0208

SPECIFICATIONS

TOWEL WARMER

MODELS STW3252 STW5002

WATTS 325/250 W 500/375 W

VOLTS 240/208 VAC 240/208 VAC

AMPERES 1.35/1.2 A 2.08/1.8 A

WEIGHT 11.5 lb / 5.2 kg 16.5 lb / 7.5 kg

WIDTH 20 7/16” / 520 mm 20 7/16” / 520 mm

HEIGHT 28 3/8” / 720 mm 40 9/16” / 1030 mm

DEPTH 6 1/2” / 165 mm 6 1/2” / 165 mm

SUPPLIED PARTS

One (1) towel warmer Two (2) mounting brackets Three (3) wire

connectors

Cable clamp Two (2) custom

molded washers

Three (3) 4 X 50 mm screws

Two (2) 5 X 22 mm screws Two (2) driller toggles One (1) Allen key Two (2) 3 X 16 mm

screws

Two (2) 3 X 13 mm

screws

INSTALLATION

N.B. Cut off power supply at circuit breaker/fuse before proceeding to the installation.

Location

The towel warmer must be mounted on a wall in the vertical position approximately 10 cm from the ceiling and adja-

cent walls. moreover, the distance between the ﬂoor and the lower towel bar must be at least 60 cm. You must never

position the unit directly below or above an electrical outlet and no less than 60 cm from a water source. Use the sup-

plied driller toggles if the unit must be installed directly into drywall. However,you can install it directly in studs.

Do not install the towel warmer in a location where temperature measurements could be altered. For example:

• close to a window, on an external wall, or close to a door leading outside;

• exposed directly to the light or heat of the Sun, a lamp, a replace or any other heat source;

• close or in front of an air outlet;

• close to concealed ducts or a chimney; and

• in a location with poor air ow (e.g. behind a door), or with frequent air draft conditions (e.g. head of stairs).

This unit can be installed in wet areas such as a bathroom. However, its control buttons must be at a minimal distance

of 60 cm of the bathtub or the shower.

Installation procedure

1 - Run a power cable through the wall. 2 – Then, run the power cable through the mounting bracket opening and

level the bracket.

3 - Mark the location of the rst hole (for the bottom mounting bracket). 4 – Using a level, mark the location of the second hole at 31 in (80 cm) above

the previously marked hole (for the top mounting bracket)..

4”

[100 mm]

minimum

4”

[100 mm]

minimum

Ceiling

Wall

Floor

23 5/8”

[600 mm]

4”

[100 mm]

INSSTW0208

INSTALLATION IN A DRYWALL

5- Screw the driller toggles (included) into the two previously marked holes. If needed, use a hammer. (Please refer to the images hereof to understand how to

use this product). Insert the screws in the supplied molded washers and insert these latter into the mounting brackets. Then, screw the mounting brackets

into the driller toggles installed at the preceding step.

INSTALLATION IN STUDS

5- Insert screws in the supplied molded washers and insert these latter into the mounting brackets. Then, screw the brackets directly into the wall studs.

6 – Hook the radiant panel onto the mounting brackets. 7 – Using the supplied Allen key, screw the panel into the two mounting

brackets.

8 – Run the electrical cable of the unit through the mounting bracket opening. 9 – Using the wire clamp, direct the power cable coming from the wall towards

the unit’s electrical wire.

10 – Using the supplied wire connectors, connect the green wire to the bare

wire and the supply wires.

11 – Fold back the wires.

12 – Put back the cover onto the mounting bracket to hide the electrical wires. 13 – Screw two screws into the holes located underneath the mounting

bracket.

(optional)

INSSTW0208

OPERATION

A = Yellow indicator

B = Thermostat

C = Indicator

D = Timer

E = Red indicator

F = On/Off switch

Using the product

The towel warmer is equipped with an On/Off switch (F); when the unit is powered, the red indicator (E) lights up and the operating status depends on the posi-

tion of the thermostat (B). The red indicator can be lit even if there is no heating.

The thermostat (B) automatically turns the unit on and off in order to maintain the desired ambient temperature. You must turn the thermostat button clockwise to

increase the temperature, and counterclockwise to decrease it. When the selected temperature set point is higher than the ambient temperature, the unit turns on

and the yellow indicator (A) lights up. To start the heater, turn the thermostat button clockwise until the yellow indicator (A) lights up.

Setting the thermostat

In a room where the temperature exceeds 30°C (termostat maximal temperature), the thermostat does not turn on the unit even if it is set at the maximum set

point. Conversely, in a room where the temperature is lower than 5°C (termostat minimal temperature), the thermostat keeps the unit continuously on even if it is

set at its minimum set point.

To adjust the thermostat properly, proceed as follows.

- Set the thermostat (B) at its maximum set point and wait until a comfortable ambient temperature is reached.

- Turn the thermostat button counterclockwise until you hear a “click” (the unit turns off).

- Turn the thermostat button clockwise just a little bit. The thermostat will then maintain the desired ambient temperature.

Setting the timer

Press down the central button (D) to select one of the four following functions.

Light load heating : 15 min. Heavy load heating : 30 min. Light load drying : 60 min. Heavy load drying : 120 min.

Each time you press down the central button (D), the indicators (C) corresponding to the selected functions light up (clockwise movement). Once the four indica-

tors have been lit, the timer turns off and the unit is controlled by the thermostat (B) again.

Once the indicator corresponding to the selected function is lit, release the central button (D). After 3 seconds, the unit will operate with the timer for the selected

duration, independently of the thermostat (B). You must press down the central button (D) again to turn the timer off.

As time goes by, the various indicators light up to give a rough indication of the time remaining before the cycle ends (see the cycles above).

When the cycle nishes, the unit is controlled by the thermostat again and remains in function only if the ambient temperature is lower than the set point.

Heating/drying fabrics

Extend clothes/towels on the bars without overlapping them. Moreover, avoid folding up towels on themselves several times. Do not partially or completely cover

the unit by hanging objects or clothes directly on the plastic structure instead of on the bars. Always use the bars making sure the items to dry/heat do not come

into direct contact with the radiant panel. Do not embed anything between the bars and the radiant panel.

Overheating

In case of overheating, the thermal protection will automatically deactivate the unit. The unit will automatically turn on again when the surface temperature will be

lower than the safety limit.

MAINTENANCE

The towel warmer does not require any special maintenance. However, it is recommended to clean it twice a year (or when needed) using a dry cloth.

INSSTW0208

TROUBLESHOOTING

If you detect a problem, check the following points and call a qualied electrician if it is an electrical problem.

PROBLEM DEFECTIVE PART OR PART TO CHECK

The unit does not come on - Open circuit breaker or fuse

- Faulty connections

- Switch (F) is on off position

- Defective electronic control circuit

The unit runs continuously - Defective thermostat or wrong thermostat setting

- Defective timer

- Defective electronic control circuit

Insufcient heating - Defective thermostat or wrong thermostat setting

- Defective electronic control circuit

The timer does not come on - Open circuit breaker or fuse

- Defective electronic control circuit

The unit becomes very hot - Defective electronic control circuit

- Faulty connections

- Defective circuit breaker or fuse

The indicators do not light up - Defective electronic control circuit

- Burned light

This unit complies with the CSA standards

Stelpro Design inc.

Saint-Bruno (Quebec) J3V 6L7

This limited warranty is offered by Stelpro Design inc. (“Stelpro”) and applies to the following products made by Stelpro: models STW3252W and

STW5002W. Please read this limited warranty carefully. Subject to the terms of this warranty, Stelpro warrants its products and their components

against defects in workmanship and/or materials for the following periods from the date of purchase: 1 year. This warranty applies only to the original

purchaser; it is non-transferable and cannot be extended.

Claim procedure

If at any time during the warranty period the unit becomes defective, you must cut off the power supply at the main electrical panel and contact 1)

your installer or distributor, 2) your service center or 3) Stelpro’s customer service department. In all cases, you must have a copy of the invoice and

provide the information written on the product nameplate. Stelpro reserves the right to examine or to ask one of its representatives to examine

the product itself or any part of it before honoring the warranty. Stelpro reserves the right to replace the entire unit, refund its purchase price or repair a

defective part. Please note that repairs made within the warranty period must be authorized in advance in writing by Stelpro and carried out by persons

authorized by Stelpro.

Before returning a product to Stelpro, you must have a Stelpro authorization number (RMA). To obtain it, call the customer service department at:

1-800-363-3414 (electricians and distributors - French), 1-800-343-1022 (electricians and distributors - English), or 1-866-766-6020 (consum-

ers). The authorization number must be clearly written on the parcel or it will be refused.

Conditions, exclusions and disclaimer of liability

This warranty is exclusive and in lieu of all other representations and warranties (except of title), expressed or implied, and Stelpro expressly disclaims

and excludes any implied warranty of merchantability or implied warranty of tness for a particular purpose.

Stelpro’s liability with respect to products is limited as provided above. Stelpro shall not be subject to any other obligations or liabilities whatsoever,

whether based on contract, tort or other theories of law, with respect to goods or services furnished by it, or any undertakings, acts or omissions relat-

ing thereto. Without limiting the generality of the foregoing, Stelpro expressly disclaims any liability for property or personal injury damages, penalties,

special or punitive damages, damages for lost prots, loss of use of equipment, cost of capital, cost of substitute products, facilities or services, shut-

downs, slowdowns, or for other types of economic loss or for claims of a dealer’s customers or any third party for such damages. Stelpro specically

disclaims all consequential, incidental and contingent damages whatsoever.

This warranty does not cover any damages or failures resulting from: 1) a faulty installation or improper storage; 2) an abusive or abnormal use, lack of

maintenance, improper maintenance (other than that prescribed by Stelpro) or a use other than that for which the unit was designed; 3) a natural disas-

ter or an event out of Stelpro’s control, including, but not limited to, hurricanes, tornadoes, earthquakes, terrorist attacks, wars, overvoltage, ﬂooding,

water damages, etc. This warranty does not cover any accidental or intentional losses or damages nor does it cover damages caused by negligence

of the user or owner of the product. Moreover, it does not cover the cost of disconnection, transport, and installation.

The warranty is limited to the repair or the replacement of the unit or the refund of its purchase price, at the discretion of Stelpro. Any parts replaced

or repaired within the warranty period with the written authorization of Stelpro will be warranted for the remainder of the original warranty period. This

warranty will be considered null and void and Stelpro will have the right to refuse any claims if products have been altered without the written autho-

rization of Stelpro and if the nameplate numbers have been removed or modied. This warranty does not cover scratches, dents, corrosion or discol-