SUNBA 405-D20X User manual

Dedicated PTZ Camera Professional
2018/12
Version 6.0
Network PTZ Camera
User Guide V6.0
Visit http://guide.sunba.net to access the step by step YouTube video
tutorials for setting up Sunba IP PTZ camera.

- 01 -
FCC Warning (U.S.A)
MENU
The device has been tested in compliance with limits set by Part 15 of
Federal Communication Commission (Class B). The operation of the
device is thus limited by the following two conditions:
1) it is not permitted to cause harmful interference to any authorized radio
communications, and 2) it must accept any interference it receives.
WARNING: Please test the camera indoor before mounting it
outside. Stay at least 24 hours to test both daytime and night
vision IR LED.
1. Camera Bench Test
2. Camera Setup by Smartphone
3. Camera Setup by VMS Client
4. Mounting Outdoor
5. Web Access
6. Assign a Static IP
7. Access by 3rd Party Software
8. Remote Access
9. Presets,Patrol and Pattern
10. The Full Preset List
11. Camera OSD Menu
12. Camera Configuration
13. Account Management
14. Motion Detection
15. FTP Communication
16. Reset the Camera
17. Cable Waterproof Measures
02
04
06
09
11
12
13
15
17
18
19
21
24
25
25
27
28
2918. Audio Setting

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1. Camera Bench Test
When you take the camera out of the box, please
test the camera indoor first before mounting outside.
Adapter
Do NOT extend the power cable during the bench test because DC power drops
quickly along the transmission. A bench test helps you rule out all problems
caused by power supply. Underpower causes problems such as 1) PTZ issues 2)
unstable infrared (camera reboots repeatedly) and 3) spinning dome.
Type A: With DC12V Aadapter (non-PoE)
Type B: With PoE Injector/Switch
IP Camera
RouterPoE Injector
Computer
Computer
IP Camera
Router

What are you testing in this stage?
- 03 -
When powered up, the speed dome automatically begins a self-diagnostic
process during which the camera will pan horizontally and vertically to make
sure PTZ, lens and other parts of the camera are functional. Please contact our
technical staff if a self-test does not happen on your unit. Please refrain from
disassembling the unit before contacting us.
Questions? Ask [email protected]
Connection Good 
Power Good
Video and Control Good
Tested Day and Night
Guess we are ready to mount it outside.
1. Does the camera rotate when powered up?
Check the video streaming quality.
2. Live View and Picture Quality
3. Pan Tilt and Zoom
Check whether the camera performs the pan, tilt, zoom actions properly.
4. Night Vision
Shield the camera front lens, turn off the lights and draw the curtains to see if
the camera is able to automatically turn to infrared night vision mode.
PoE Standard
Note: 802.3at is also known as PoE+.
Mode
405-D20X 25W 802.3at Yes
601-D20X 25W 802.3at Yes
Power Gauge PoE Standard Support DC12V Adapter?
25W
25W
802.3at
802.3at
Yes
Yes305-D4X
406-D20X

- 04 -
2. Camera Setup by Smartphone
APP
DOWNLOAD
iOS
Android
smartphone.sunba.netvideo tutorial
1
Click the "+" icon to add device.
2
Choose "Local Login" to store your
device info locally, or register to select
"Cloud Login" (push notification requires
a cloud account to store picture alert).
This section will provide the user with information on how to setup the
PTZ camera using smartphone for the first time.

- 05 -
SUNBA TECH.
P2P:
5935d7d9
00XXXXXX
The app automatically shows all
Sunba devices in LAN.
Click the search icon if your camera and smart-
phone are connected to the same WiFi.
Remote or with 4G: manually scan the
camera QR code to add device.
4
√
Select the serial
number of the
device you want
to add.
5
Click for live view.
√
√
Select channel.
3

Enable pan/tilt/zoom control.
1
4
9
16
HD
SD
Turn on audio.
Access camera main menu.
Turn on speaker (if equipped).
Take a snapshot and save the
image to your phone.
Record a video and save the clip
to your phone.
Single camera view.
4-split view.
9-split view.
16-split view.
Switch video stream quality.
Check in-device playback (if TF
card option is available).
Return to previous menu.
Switch to full screen view.
6
Step 1: Install VMS from the CD-ROM.
3. Camera Setup by VMS Client
Input the default software account below. The account is to ensure
no one can have unauthorized access to your surveillance software.
This is not the credential for individual IP camera.
VMS for PC: admin/admin
VMS for Mac: admin/(blank)
- 06 -
This section will provide the user with information on how to setup the PTZ
camera using their computer.

- 07 -
Click “IPV4 Search” and select the camera, then click “add” to connect the
device.
√
①
Step 2: Open the Device Manager page.

VMS
Client Software
/Initial Setup
- 08 -
Tricks:
The camera’s default ports are ONVIF 8899, TCP 34567, HTTP 80 and RTSP 554.
Those values must also be unique to each other.
“Connected" status indicates
the camera is online.
Try the following if no device shows up:
A. Temporarily disable the firewall;
B. Connect the camera directly to your parental router;
C. Connect the camera directly to your PC/Mac for testing;
D. Contact [email protected]
Now the camera status should show “Connected”.

Please complete bench test (see Chapter 1) before mounting the camera outdoor.
100V~250V Data out
Data in
Router
POE+out
POE+
802.3at
100~250ft
POE
ELV (Extra-Low Voltage System)
Wiring method:
Injector/Swith
- 09 -
4. Mounting Outdoor
Wiring Type A: Power of Ethernet Solution
Right click and select "Main
Stream" to start live view
click to open PTZ panel
Step 3: Live View
Please go to the “monitor” page.

100V~250V
Data in
Router
Non-PoE
ELE (Force Electricity)
Wiring method:
≥18 wire gauge
DC 12V
Power Adapter
For Non-PoE Application (if you extend the power):
The camera may not work properly if the power reaches the camera is below
12V due to resistance along the extended DC line (distance dependent). If that
happens, please make your AC power source near the camera, and connect it
with our default adapter you received from the package.
For extension, you can select from AC power extension cable (no distance limit)
or thick (≥18 AWG) DC power extension cable.
Risk Relevant
1.Using 24VAC or higher voltage adapter (16V, 24V) will immediately dam-
-age the camera and void the warranty.
2.The camera will be exposed to high risks of motherboard damage and
void the warranty if you use passive PoE injector/splitter.
AC110-220V in
RJ45 in
48V 0.5A DC out
PoE (cat5/5e/6)
DC12V out
RJ45 out
Active
PoE injector
Active
PoE splitter
Active PoE Injector/Splitter are allowed if you use PoE to power non-PoE camera.
- 10 -
Wiring Type B: Non-PoE (DC12V) Solution

5. Web Access
You can always download the web plugin separately from Sunba website
if it takes too long to download the plugin from popped window.
Enter the IP address of your camera in the location/host field.
If you have changed the default http port (80) of the camera, you need to enter
IP: http port.
Note: Our cameras currently do not support Windows 10 Edge Explorer.
Step 1: Check Device IP from VMS or Device Manager tool
Users can download VMS or Device Manager from the CD-ROM.
Both software will display the current IP of the camera.
Step 2: Start a web browser (Internet Explorer)
Step 3: Install the web plugin
Download and install the web plugin by clicking the “download” tab or by
installing the WebPlugin from the CD-ROM. Please make sure the browser is
CLOSED during the installation. If you are unable to download the plugin or if
your software disc is damaged during transit, please visit plugin.sunba.net to
download the plugin. Restart the browser/computer if the installation does not
take effect in 5 mins.
- 11 -
Check device IP address

- 12 -
Enter username and password. The username is admin with no password
by default. Please change the admin password after log in to protect your
privacy by referring to Chapter 14.
Select the language
before login.
Step 4: Select Language
You can change the language from the upper right corner. Changes only
take effect after you successfully install the plugin, otherwise the text will
show “??????” or disappear.
Step 5. Enter Username and Password
Step 6. Select Stream
Go to <stream menu> and connect with either main stream (clear, better
quality, higher network requirements) or extra stream (fluent, lower network
requirements).
6. Assign a static IP
Step 1: Enter Device Config Page of Internet Explorer or VMS, and select
the Network tab.

Blue Iris (in Windows)
Step 2: Unselect the DHCP option.
Step 3: Change the camera IP and click “Apply” to save the changes.
Power cycle the unit to activate the new setting.
7. Access by 3rd Party Software
This chapter introduces how to add the camera to a selected few popular 3rd
party software.
8899
- 13 -

- 14 -
Security Spy (in Mac)
Other third party IP camera management tools
There are many other IP camera management tools you can use. Above
we attached the setting from the most popular software in Windows and
Mac. Some software/NVR requires manually adding the camera with the
camera’s ONVIF protocol and the ONVIF port 8899.
Note : In 3rd party software/NVR, due to the level of customization for ONVIF
by diffrent surveillance manufacturers, only ptz, video and recording may work
depending on specific ONVIF version.
If you have particular 3rd party software that you would want to use with Sunba
PTZ cameras, we are happy to supply resources and assistance we can offer to
integrate our protocol. Please contact us via [email protected].
192. 168. 1. 10
admin
RTSP TCP (vidieo and audio)
ONVIF
Address:
Username:
Password:
Prole:
Format:
Fill in the boxes with
corresponding
network info of your
camera. By default, the
ONVIF port is 8899
and RTSP port is 554.
Make sure the encode
is set to H.264.

8. Remote Access
Tips:
Go to Sunba website FAQ page and type keyword “mobile”to
gain the setup page for popular smartphone app such as iSunba,
TinyCam Pro, IP Cam Viewer.
Type 1: Sunba Cloud (P2P)
Warning: P2P function may not work if you modify the default media port
(34567) of the camera or the DNS of your camera is not on the same subnet
as your router. Your NAT status by DeviceConfig->Version needs to be
“connected” before you are able to access your camera through P2P.
P2P cloud technology enables customers to remotely access, control and
configure their cameras through internet even if you are thousands miles
away.
- 15 -
Internet Explorer:
Please go to xmeye.net and use “Device Login”. Enter the cloud ID of
the camera and associated username and password.
1) Find Your Sunba Cloud ID:
Note P2P Code = Cloud ID = Serial Number
2) Enter the Cloud ID in Sunba Cloud Platform for remote access:

VMS
Group:
Device Name:
Login Type:
Sunba
Default Group
CloudlD
adminUserName:
Vendor: SUNBA
987dc021338*****
- 16 -
Please forward BOTH http port (80 by default) and TCP (media) port (34567
by default) and refer to the manual of your router for detailed steps of port
forward in order to remotely access using a WAN IP. Other apps such as Tiny
Cam or IP Cam Viewer may require you to forward ONVIF and RTSP port as well.
Disclaimer: Though it is a popular method, Sunba does not recommend seng up port
forwarding as it opens all ports to the public network and increases chances of
informaon leak.
Type 3: RTSP
Please use the following URL along with any 3rd RTSP service provider:
“rtsp://IP:554/user=admin&password=&channel=1&stream=0.sdp?real_
stream” where 0 = mainstream and 1 = substream
For example with the default network setting：
rtsp://192.168.1.10:554/user=admin&password=&channel=1&stream=0.
sdp?real_stream
Type 4: VPN (Virtual Private Network)
This is recommended for customers who have static IP address and advanced
router functions.
First, your router MUST support VPN. Then please refer to the corresponding
manual of your router to establish a VPN for the local network where the camera
is connected to. For example, the VPN was setup for the router at your home
where the camera is installed. Please remember the username and password of
the VPN. Then, at any remote location, you can always setup a new network
using VPN to remotely access your camera at home.
Type 2: Port Forwarding
Please refer to portforward.sunba.net for more instructions.
xmeye.net (Internet Explorer)
987dc021338*****
admin

- 17 -
PTZ Preset Position
Sunba dome cameras can set preset PTZ positions for which cameras can
memorize and travel directly by calling the preset. Preset positions are repre-
sented by numbers. You need to “add” a preset and then “call” it.
You can always “delete” them later.
Special presets are preset numbers associated with advanced commands
that cameras can follow to modify/enable settings such as changing infrar-
-ed mode, setting up camera auto scan boundaries etc. You can call the
preset directly (no need to “add” a preset as they are pre-existed) accord-
-ing to The Full Preset List.
Patrol
The PTZ camera can travel from one preset to another by order. A patrol
is usually named as a tour or a cruise. The total presets included in a patr-
-ol can be up to 10. To activate a patrol, first you will need to save correspond-
ing presets you want to tour across. For example, preset 1-10
can be called by using special preset 88 (see The Full Preset List).
Pattern
Different from patrol, which enables the camera to travel between different
points, patterns are continuous sets of movement that Sunba cameras can
perform in a record and replay fashion. Note: Patterns will not be activated
unless Motion Detection and Video Blind are disabled.
When using 84 + Add Preset to set a pattern scan, you must use direction
& zoom key to set the actions and click Iris+ key to end the pattern setup,
prompt as follows:
Special Presets
Check Special Preset via specialpreset.sunba.net
Enter the number and hit “+” to set/add/save a
Enter the number and hit “-” to delete a preset.
Enter the number and hit “ ” to call a preset.
9. Presets, Patrol and Pattern
Note: For other software please refer to the manual of the third
party software.
Preset
1
Preset
Number
Call
Preset
Save
Preset
Delete
Preset
IRIS OPEN EXIT

- 18 -
Note: When pressing any direction key, the
camera will stop the patrol, scan & pattern.
Special Preset
0~50 Preset
XXX + Add Preset
XXX + CALL
95 + CALL
Conventional Position Preset
Set preset XXX.
Call preset XXX.
Open the On-Screen-Display menu of the camera
Shift to English OSD menu
Shift to Chinese OSD menu
Set the left boundary of frame scan
Set the right boundary of frame scan
Start pattern
Patrol from 1 to 10 preset
Start frame scan ( auto scan from left side to the right side)
81 + Add Preset
82 + Add Preset
82 + CALL
84 + CALL
88 + CALL
89 + CALL
90 + CALL
91 + CALL
98+ CALL
93+ CALL
94 + CALL
100 + CALL
101+ CALL
102+ CALL
103 + CALL
120+ CALL
121+ CALL
83+ CALL
81+ CALL
92+ CALL
Patrol from 11 to 20 preset
Patrol from 21 to 30 preset
Patrol from 31 to 40 preset
360° continuous scan
Display preset information
Hide preset information
Manually turn IR on (half side on)
Manually turn IR off
Set the IR mode to auto (default)
Manually turn IR on (all side on)
Display the value of photoresister
Hide the value of photoresister
Clear all preset
Reset the PT position
Reset the PTZ dome
84 + Add Preset
95+ CALL followed by
93 + CALL
95+ CALL followed by
94 + CALL
Set pattern followed by different action inputs;
confirm by clicking “IRIS+” button
Function
10. The Full Preset List
preset1
preset2
preset3

- 19 -
11. Camera OSD Menu
Please call preset 95 to open the OSD menu. Use the up and down key to
browse and move the cursor, left key to go back to the previous menu,
right key to select and confirm.
Check OSDlanguage.sunba.net to learn how to switch the dis-
-play language of the OSD main menu from Mandarin to English.
How to activate and control the OSD?
MAIN MENU
IR SETTING
PATTERNS
PARK ACT NONE
PARK TIME 25 S
SET FRAME SCAN
FRAME SPEED 8
DWELL TIME 9
RESTORE DEFAULT
EXIT
IR SETTING
IR MODE AUTO
IR ON SENS 210
IR OFF SENS 185
BACK
EXIT
CURRENT LEVEL 33
The On-Screen-Display menu is only available on Sunba 20X PTZ cameras.
Preset
95
Call to activate the OSD Menu.
Move the cursor up/value increase.
Move the cursor down/value decrease.
Enter/Confirm/Select.
Go to previous menu.