Suresafe SureSafeGO 24/7 Monitored User manual

Step 1:
Attach the lanyard provided to the SureSafeGO
pendant.
Step 2:
Plug your SureSafeGO charging station into a power
socket using the USB cable and AC charger adaptor
provided.
Place your SureSafeGO into the charging station to
charge it up. Check that SureSafeGO ‘clicks’ into the
charger to be sure that it is in correctly, you may also
feel it vibrate. You will see the blue LED on the side of
the pendant stay on solid when it is charging. Leave
the device on charge for a minimum of 4 hours
before first use. The blue LED will either switch off or
flash once every 3 seconds when the battery is full,
even when still in the charger. You cannot overcharge
the battery.
Step 3:
The SureSafeGO should automatically turn on when
you place it in the charging station. If it does not, turn
it on by pressing the side power button for 1 second,
until all the lights flash.
Step 4:
Take the device outside for 5 minutes to allow it to get
its first GPS location. When the blue LED on the side
of the SureSafeGO is blinking quickly every 3
seconds then it has a GPS fix. A slow blink of the blue
LED every 3 seconds indicates that the SureSafeGO
is trying to get a GPS location. Do not worry if the
blue LED blinks slowly while indoors, this is not
uncommon for GPS.
Step 5:
Check that the green LED on the side of device is
blinking quickly every 3 seconds, you should not
need to go outside for this. This will indicate that the
SureSafeGO has mobile signal and is ready to use.
The green LED blinking slowly every 3 seconds
means that it is searching for mobile phone signal.
Step 6:
Test the SureSafeGO by pressing and holding the
SOS button on the front of the device for 3 seconds.
You will feel the SureSafeGO vibrate and beep. The
SureSafeGO will then call through to the SureSafe
Response Centre, and a response operative will
answer your call and talk to you through the pendant.
They will also confirm your approximate location
based on the GPS position.
Let the SureSafeGO response operative know that it
is a test call for a new alarm.
You are now fully set-up, tested and ready to go. We
recommend that you wear your SureSafeGO 24/7
Connect at all times.
SureSafeGO
24/7 Monitored
Quick-Start Guide
Thanks for your recent purchase of a SureSafeGO
24/7 Monitored alarm.
The SureSafeGO comes ready to use straight out of
the box. All you need to do is follow the 6 steps
below and you are ready to take your ‘anywhere’
alarm with you, wherever you go.

Charging your SureSafeGO:
We recommend charging your SureSafeGO for 4
hours, at least every 3 days. For best results, charge
overnight next to your bed. Please remember to take
your SureSafeGO with you should you get up for any
reason during the night.
If your battery drops below 20% the blue LED on the
side of the device will blink rapidly. Please recharge it
if you see this.
When your battery drops below 20%, the
SureSafeGO Response Centre will receive a text
message alert to let us know. We will call you on one
of the numbers that we have for you to remind you
that you need to charge your device. Battery
reminder calls will be kept to ‘sociable hours’. We
will only call you between 9am and 8pm to let you
know your battery is low.
Fall Detection:
Your SureSafeGO comes with automatic fall
detection switched on as standard. A fall is detected
when the pendant has an impact of a certain
strength, followed by the pendant being horizontal for
a period of 20 seconds or more. When a fall is
detected, the pendant will send a text to the
monitoring centre, who in turn will contact you to see
if you are OK.
Please note that the fall detector will not pick up
100% of falls. Descent controlled falls, slide falls,
slumps from chairs and even some hard falls may not
trigger the fall detector. For best results in detecting
falls, the SureSafeGO should be worn outside of
clothing. We always recommend that where
possible, the SOS button is used when help is
needed.
Please contact us on 0800 112 3201 or
[email protected] if you do not want the
automatic fall detection to be ‘on’ for your
SureSafeGO.
Switching the SureSafeGO OFF/ON:
Should you ever need to switch off the device, press
and hold the SOS button and the side button at the
same time for 1 second. All the lights will go out.
Hold the side button for 1 second to switch device on.
Answering a Call:
The SureSafe Response Centre can call you on the
pendant should they need to get hold of you. If they
call you then the pendant will ring and vibrate. To
answer the call simply push the SOS button once.
Press the button like you would on a remote control,
don’t hold it for 3 seconds or it will activate the alarm.
Testing the SureSafeGO:
We recommend that you test the SureSafeGO once a
month by following Step 6 of the Quick Start Guide.
Water Resistance:
The SureSafeGO is water resistant to IP66. It is
suitable for use in the shower but not the bath.
SureSafeGO
24/7 Monitored
Additional Information