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Rev: 06.02.21 sureshade.com877-333-8323 CCD-0004328
GENERAL INFORMATION
INTRODUCTION
Thank you for purchasing a SureShade®retractable shade for your boat.
Invented by boaters for boaters, SureShade is the new standard for shade on boats. Our automated or manual retractable shade
systems are featured on over 50 boat brands as factory or aftermarket installations.
SureShade is the only U.S.-made telescoping marine sunshade on the market, with patents in the U.S., Canada, Europe and China.
SureShade is committed to improving sun safety on boats with shade systems that give boaters more sun protection... where and
when they need it.
CONTACT INFORMATION
CUSTOMER SUPPORT
We take pride in oering an unprecedented level of customer service to our boat builders, dealers and—most importantly—the
boaters who use our sunshade systems.
Whether you purchased your sunshade system as a factory-install option, an aftermarket installation through your local boat
dealer or directly from us, you can have condence in continued customer service resources from SureShade.
Should you require assistance with your SureShade installation, our technical experts are available from 9am - 5pm EST Monday
Further customer resources and information can be found on our website at:
https://www.sureshade.com/service/
SURESHADE LIMITED PRODUCT WARRANTY STATEMENT
SureShade provides the following Limited Warranty of its electric and manual sunshade awning systems.
SureShade warrants that the shade framework—which consists of the actuator drive assemblies, crossbars, roller assembly,
mounts and in the case of an electric shade, the motors, controller and wire that connects the actuators to the controller—will be
free from material defects and workmanship and will repair or replace, at its sole discretion, any inoperable components that are
reported within three years from the date of shade sale to original purchaser—boat builder, dealer or private boat owner.
SureShade will also replace, at its sole discretion, the canvas component of the shade system (electric or manual) when reported
defective within one year from the date of canvas manufacture as indicated on the white manufacturer tag attached to the canvas
(tag must remain attached for warranty purposes).
Exclusions to this limited warranty are as follows:
• Damage resulting from abuse, misuse, neglect, improper installation, improper operation, improper maintenance,
attempted repair eorts resulting in further damage, power surges, underpowering or forcing operation in low voltage
situations, improper stowage for ground transportation, inclement weather or other act of nature.
• Damage resulting from leaving the shade extended unattended during inclement weather.
• Damage resulting from corrosion.
• Any shade product that has been altered or modied from SureShade factory specications.
• Any shade that’s installed without SureShade-supplied or approved mounting components.
• Removal and/or dismantling of the shade and its components (including actuator drive system) without proper notication
to SureShade.
• Deterioration of the canvas thread and stitching.
• Travel time to/from boat to troubleshoot, repair and/or replace components.
• Damage resulting from leaving the shade extended unattended during inclement weather.
• Labor cost and expenses associated with removal or reinstallation of other components in order to access the shade
product components.
• Any cost associated with production downtime or time spent troubleshooting or reviewing troubleshooting
documentation/videos.
• Excessive labor cost beyond recommended standard labor repair rates.