SVAT 11012 User manual

2
NEED
HELP?
DO NOT RETURN THIS
PRODUCT TO THE STORE
Please contact an SVAT customer support representative regarding any additional information on product
features, specications or if you need any help with set-up!
Please contact us via one of the methods below:
Telephone:
1.866.946.7828
For more product information visit www.svat.com
Email:
[e-mail]
Online live web chat:
Visit www.svat.com
Fax:
1.888.771.1701
Note:Thisismanualversion1.0 forthis product,youmay findupdatedversions byvisiting our website
VU500-C
IMPORTANT! PLEASE READ

3
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE THE COVER (BACK).
NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
CAUTION
RISK OF ELECTRIC SHOCK, DO NOT OPEN UNIT
WARRANTY INFORMATION
PRODUCT WARRANTY INFORMATION
Please visit our website at www.svat.com
for information about your product’s warranty.
We take quality very seriously.That is why all of our products come with a one-year warranty from the original purchase
date against defects in workmanship and materials. If you have warranty or support issues please contact us using any
of the following methods:
Phone: [phone] SVAT USA SVAT CANADA
Fax: [phone] Industrial Parkway #Z64 4080 Montrose Road
Email: [e-mail] Cheektowaga, NY Niagara Falls, ON
Website: www.svat.com USA 14227 Canada L2H 1J9
Warranty Terms
1. SVAT products are guaranteed for a period of one year from the date of purchase against defects in workmanship
and materials.This warranty is limited to the repair, replacement or refund of the purchase price at SVAT's option.
2. This warranty becomes void if the product shows evidence of having been misused, mishandled or tampered with
contrary to the applicable instruction manual.
3. Routinecleaning,normalcosmeticand mechanical wearand teararenot coveredunder the termsofthiswarranty.
4. The warranty expressly provided for herein is the sole warranty provided in connection with the product itself and
no other warranty, expressed or implied is provided. SVAT assumes no responsibilities for any other claims not
specically mentioned in this warranty.
5. This warranty does not cover shipping costs, insurance, or any other incidental charges.
6. You MUST call SVAT before sending any product back for repair. You will be sent a Return Authorization number
with return instructions. When returning the product for warranty service, please pack it carefully in the original
box with all supplied accessories, and enclose your original receipt or copy, and a brief explanation of the problem
(include RA #).
7. This warranty is valid only in Canada and the continental U.S.
8. This warranty cannot be re-issued.

4
TABLE OF CONTENTS.................................................................................................................................................... 4
INTRODUCTION............................................................................................................................................................ 6
WHAT IS INCLUDED...................................................................................................................................................... 6
FEATURES.....................................................................................................................................................................7
BUTTONS & CONNECTIONS ......................................................................................................................................... 8
BASIC SETUP............................................................................................................................................................... 10
Things to Consider Before Installation.......................................................................................................... 10
Mounting the Cameras................................................................................................................................. 10
Wiring Diagram for Cameras........................................................................................................................ 11
CONNECTING ADDITIONAL DEVICES......................................................................................................................... 12
Connecting a USB Mouse..............................................................................................................................12
Connecting a Monitor................................................................................................................................... 12
POWERING ON DVR ................................................................................................................................................... 12
GETTING STARTED...................................................................................................................................................... 13
Using the Mouse...........................................................................................................................................13
Screen Viewing ............................................................................................................................................ 13
FUNCTION TOOLBAR.................................................................................................................................................. 14
Function Toolbar Options................................................................................................................ 14
MAIN MENU........... .................................................................................................................................................. 17
Using the Keyboard........................................................................................................................ 18
Display Setup................................................................................................................................................ 19
Live Tab.............. ............................................................................................................................ 19
OutputTab...................................................................................................................................... 21
Privacy Tab ..................................................................................................................................... 22
Record Setup ................................................................................................................................................ 23
Record Parameters Tab................................................................................................................... 23
Schedule Tab .................................................................................................................................. 24
Mainstream Tab.............................................................................................................................. 25
Search Setup................................................................................................................................................ 26
Playback Tab................................................................................................................................... 26
Event Search Tab............................................................................................................................. 27
Backup Tab..................................................................................................................................... 28
Log Tab........................................................................................................................................... 28
Network Setup.............................................................................................................................................. 29
Network Tab................................................................................................................................... 29
Substream Tab................................................................................................................................ 31
DDNS Tab........................................................................................................................................ 31
Email Tab........................................................................................................................................ 32
Mobile Tab...................................................................................................................................... 32
Alarm Setup................................................................................................................................................. 33
Motion Tab ..................................................................................................................................... 33
Device Setup................................................................................................................................................ 35
HDD Tab.......................................................................................................................................... 35
PTZ Tab........................................................................................................................................... 36
Connecting a PTZ Camera............................................................................................................... 37
TABLE OF CONTENTS

5
System Setup.............................................................................................................................................. 37
General Tab..................................................................................................................................... 38
User's Tab ....................................................................................................................................... 41
Version Tab ..................................................................................................................................... 42
Advanced Setup .......................................................................................................................................... 42
Maintain Tab................................................................................................................................... 42
Events Tab....................................................................................................................................... 43
PLAYBACK................................................................................................................................................................... 44
Playback...................................................................................................................................................... 44
Event Search................................................................................................................................................ 45
Playback Through DVR ................................................................................................................................ 46
Computer Playback ..................................................................................................................................... 47
File Viewing.................................................................................................................................... 48
Software Functions......................................................................................................................... 49
NETWORK GUIDE .................................................................................................................................................... 50
Requirements ............................................................................................................................................. 50
Connecting DVR to a Router ........................................................................................................................ 50
Finding your DVR’s IP address...................................................................................................................... 51
Preparing Your Computer for Viewing the DVR ........................................................................................... 51
Method1.................. ...................................................................................................................... 52
Method2......................................................................................................................................... 53
Viewing DVR On Your Computer.................................................................................................................. 53
Log in to the DVR (Using Internet Explorer).................................................................................... 54
Installing ActiveX............................................................................................................................ 54
Viewing DVR Outside of Your Network ........................................................................................................ 55
Option1 .......................................................................................................................................... 56
Option 2.......................................................................................................................................... 57
Testing Port Forwarding ................................................................................................................. 58
If You Cannot Connect..................................................................................................................... 59
ToView Online Software Using External IP Address ........................................................................ 60
DDNS Setup................................................................................................................................................. 60
Logging into Software.................................................................................................................................61
ONLINE SOFTWARE.................................................................................................................................................... 62
Live Mode ................................................................................................................................................... 62
PTZ Options................................................................................................................................................. 63
Playback ..................................................................................................................................................... 64
Playing back footage................................................................................................................................... 65
Online Setup ............................................................................................................................................... 67
MOBILE VIEWING....................................................................................................................................................... 78
DVR TROUBLESHOOTING........................................................................................................................................... 82
TABLE OF CONTENTS

6
INTRODUCTION
Congratulations on your purchase!This user-friendly system will allow you to monitor and protect your home or
business. The coaching SmartMenu makes setting up and using your DVR very easy with helpful information to assist
you. The DVR comes equipped with H.264 compression which allows you to record and store more footage using less
space; therefore never missing an event. This manual was written to ensure that you get the most out of
your purchase.
WHAT IS INCLUDED
DVR w/ 500BG Hard Drive 4 Window
Warning Stickers
DC12V Power
Adapter for DVR
10ft. RJ-45 Cable
Software and Manual CD IR Remote Control USB Mouse
• Quick Start Guide
• RCA to RCA ( Male) Cable
• 1 Year Warranty
• Lifetime Live Customer Support

7
FEATURES
Extremely Easy to Set Up and Use
You'd expect a system that keeps such a close eye over all you hold dear to be complex.You'll be surprised how easily
this SVAT system operates. It functions like a computer, with a mouse for pointing and clicking and in intuitive icon-
based Smart Menu™ that provides prompts and coaching to assist you in navigating the system. It's so simple to use,
it will even begin recording as soon as you plug it in.
View Your Camera Footage From Anywhere in the World
Everyone needs a vacation to get away from it all.With SVAT you can enjoy with peace in mind, knowing you can
view your camera footage live online, anytime and anywhere.You can use search engines such as Internet Explorer®,
Firefox®, Chrome™ or Safari® from a PC or Mac. You can also view footage on almost any smartphone, including
iPhone®, BlackBerry®, Android™, Windows Mobile®, or Symbian™, as well as on your iPad® and most other tablets.
Whether monitoring your business or home, you will always feel in control.
Instant Email Alerts if Activity Detected
You will instantly know if any suspicious activity is happening on your property. This SVAT system is designed to send
you an email alert, complete with photo, if any motion is detected on your property or if any of your cameras experi-
ence video loss.You'll always be in the know, no matter where you are.
Two Years' Worth of Footage Storage - and More if you Need it
The included 500 GB hard drive allows continuous monitoring and recording of over two years' worth of footage! Your
DVR sends an alert when your memory space is full so that you can choose to overwrite old video or stop the unit from
recording. The built-in USB port gives you the option of backing up and transferring your video footage with a USB
ash drive or external USB hard drive. And if you need to expand your storage even further, you can choose to record
only when motion is detected.You can also program certain cameras for motion-activated recording while the others
record continuously. This system will also perform H.264 compression which maximizes recording time and transfers
data more eciently via the internet. You'll use 50% less storage space than when recording normally, while still
benetting from high-quality imagery.
Lifetime Live Customer Support
Our customer support team can be reached by phone, by email and live web chat. Our experts will be happy to assist
you in English, French and Spanish.

8
CONNECTIONS
DVR BACK
78 9 10
123
4 5 6
1 . Audio Input: Accepts a microphone and/or
audio-supported camera (not included).
2. Mouse input: Connect the USB (before power up).
3. LAN Connection: Connects to router.
4. Camera Connect: Camera connections for cameras.
5. Video Output: Accepts up to two monitors
6. Audio Output: Connects to speaker/audio input.
7. VGA: Connects toVGA monitor.
8. USB Connection: Connect USB drive for backup.
9. PTZ: Connects to two-wire PTZ camera
(not included).
10. Power Connection: Connect DVR to power source.
MOUSE
14
2
3
1. Select: Click this button to select
highlighted object.
2. Scroll Wheel: This wheel has no function on
this DVR.
3. USB Connection: Connects to the USB mouse port
(top port) on the back of the DVR.
4. Deselect: Allows you to exit the menu you are
currently in.When in live view, it
will open the submenu.

9
BUTTONS AND CONNECTIONS
REMOTE CONTROL
1
2
5
6
8
9
10
3
4
7
11
12
13
1. Numerical Keypad: Buttons 1-8 displays the
corresponding camera on full screen.
0 disables / enables the mouse.
2. All: Switch to all camera viewing mode.
3. Menu: Access the main menu and exit the
current menu.
4. Select/Enter: Allows you to select options.
5. Directional Keys: Allow you to navigate through
the menu.
6. Audio/Search: Searches and nds any channels
that have an audio-supported
camera attached to it
(not included).
7. Mute: Mutes sound.
8. Rewind: Rewinds footage.
9. Record: Begins recording based on the 24
hour schedule.
10. Pause: Pauses playback footage and starts/
stops sequence mode.
11. Play: Calls up the playback menu.
12. Fast Forward: Fast forwards through playback
footage and allows you to navigate
the menu to the right.
13. Stop: Stops recording and/or
playback footage.

10
BASIC SETUP
Things to Consider Before Installation
• Thecamerashouldbeinstalledbetween8and13ftabovetheareatobemonitored.
• Beforescrewinginthemountforthecameraensuretherearenoobstructionsinthecamera’sview.
• Placecamerasinthemoststrategicplaceswheretheycanprovidedetailed,recordedvideoofeveryvisitor.
• Havingthecameraintheopenforpeopletoseecanhelpdetercriminals.
• Tocoverlarge,darkareassuchasbackyards,garages,anddriveways,placecamerasinstrategiclocations,suchason
the roof or deck, this way, less cameras are needed to cover an area.
• Ensurethatthesunshadeispositionedtoavoidglareandbe sure to position camera away from direct sunlight or
other light sources.
• Forbestresults,thelightinfrontofthecamerashouldbeaboutthesamebrightnessasthelightaroundtheareaor
object being monitored.
• Decidewhetherthecamerawillbewall-mounted,ceiling-mounted,orsitonadesk/tabletop.Ifyouaremounting
the camera on a wall or ceiling, use the included mounting hardware.We recommend that the mounting bracket is
secured using the included screws for all installations.
• Eachcameracomeswith60ftofvideo/powerwire.Pleasemakesurethatyoumountthecamerasnomorethan
60ft from the DVR. If longer wiring distance is required, 60ft extensions can be purchased (DF10W) from your local
re-seller or at www.svat.com
• Werecommendusingasurge-protectedpowerbartoprotectthecamera’sinternalcircuitry.
Mounting the Cameras Adjust camera to desired viewing angle
1. Decide if the camera will be wall-mounted or sit
on a desk/tabletop. The camera can be adjusted
for either mounting scenario by rotating it to the
required position.
2. Screw the mounting bracket into the camera’s
mounting hole, turning it clockwise.
3. Mount the camera in the desired location no
more than 60 ft from the DVR unless you have
purchased additional wiring. You may mount the
cameras on a wall, ceiling or desk.
4. Ensure that the cameras are strongly secured into
the wall.
5. Adjust cameras to the desired viewing angles.
6. For additional help on mounting the cameras,
please see the drilling template, located at the
back of the manual.
Ensure the camera is secured into place